Jobs at OnFido
990 open positions
Senior Fullstack Engineer
Company: OnFido
Location: Remote
Posted Apr 30, 2024
Onfido is a global, established technology company specializing in AI-powered identity verification solutions. They are committed to inclusivity and diversity, and have received numerous awards for their performance and innovation. They are seeking a full-stack engineer with a strong product-centric mindset, experience in software engineering, and a passion for solving complex problems. The company offers a flexible work environment, competitive benefits, and opportunities for growth and learning.
Customer Success Manager (Spanish Speaker)
Company: OnFido
Location: Remote
Posted Apr 26, 2024
<p><span>Onfido lets people prove their identity anytime anywhere Were creating a more open digital world by connecting them to the services they love and need simply speedily and safely whether theyre renting a car or opening a bank account Were building a fullservice suite of AIpowered identity verification solutions with fairness and inclusiveness at their core and were awarded Outstanding Leader in Accessibility and Best Innovation in Algorithmic Bias Mitigation and Best AI product in FinTech awards at CogX<span><p> <p><br ><p> <p><span>We are a global established technology company having surpassed $130M in annual recurring revenue ARR with a prominent position in the global marketplace and have been repeatedly recognized for our performance and innovation In 2023 weve been awarded Best Fraud Detection and Prevention Company of the Year by Frost amp Sullivan featured as a Strong Performer by Forrester in its 2022 Identity Verification Wave and named to the CB Insights Fintech 250 for the fourth year running Weve received over $200 million in funding from investors such as TPG Growth Microsoft and Salesforce to achieve our vision We partner with hundreds of businesses to help millions access services every week from billion dollar institutions to hypergrowth unicorns We support checks in 195 countries and 2500+ document types With over 1200 customers worldwide and 500 employees<span><p> <p><br ><p> <p><span>Our goal is to work together to promote and celebrate an inclusive and diverse community Collectively all Onfidoers are committed to creating an environment where everyone can be themselves and where differences are celebrated We encourage people from all backgrounds and cultures to come together to solve some of the worlds most interesting problems<span><p> <p><br ><p> <p><span>Were looking for a strong Customer Success Manager to join our EMEA CS team to grow nurture and retain our customers across the region<span><p> <p><br ><p> <p><span>You will proactively manage a portfolio of accounts throughout the Onfido customer lifecycle by building and maintaining excellent relationships both internally and clientside <span><p> <p><br ><p> <p><span>You will develop a deep understanding of your customers priorities and challenges and ensure they have the very best Onfido experience This will include project and program management problem resolution running EBRs and working on success plans with customers to grow the partnership<span><p> <p><b>As a Customer Success Manager at Onfido you will<b> <p><ul><li>Manage a Book of Business of around USD 34 Million<li> <li>Focus on ongoing customer satisfaction solution usage risk assessment and mitigation renewals and growth<li> <li>Work sidebyside with our Account Executive Renewal and Product teams to retain a strong service offering and deliver the best Onfido experience possible to our customers throughout the customer lifecycle<li> <li>Together with our onboarding team ensure a smooth client onboarding change management and integration phase<li> <li>Develop and manage longterm partnerships with key customers and stakeholders<li> <li>Drive and coordinate various projects to achieve strategic growth objectives of your customers and Onfido<li> <li>Solve client challenges by working in partnership with clients and presenting solutions<li> <li>Be the voice of the customer internally including feeding customer priorities into the Product team issues and enhancements<li> <li>Focus on personal and team development to improve team performance to enable us to scale more effectively best practice sharing<li> <ul><p><b>Were looking for a Customer Success Manager who has a combination of<b> <p><ul><li>3+ years relevant experience in Customer Success Management Client Service Technical Account Management Implementation<li> <li>Must speak Spanish<li> <li>Experience in managing a Book of Business with an average customer value of around USD 100K400K along with quarterly KPIs such as revenue usage and retention rates<li> <li>Strong project management skills<li> <li>Good commercial business and technical acumen in understanding client challenges with IT development and deployment especially in the SaaS market<li> <li>Business solutions focus with emphasis on helping customers meet business outcomes<li> <li>Demonstrable Stakeholder Management skills both within service providers and customer teams<li> <li>The ability to communicate and present complex information concisely with sound reasoning and strong attention to detail Used to being the voice of the customer internally including experience of partnering with Product teams dealing with prioritisation and demand management problems<li> <li>Service Delivery skills being comfortable monitoring performance and dealing with issue management resolving problems that help the client and the service provider<li> <li>Evidence of good data analytical skills<li> <li>Experience working in SaaS environments preferred<li> <li>Experience with Tools such as Salesforce Gainsight and analytical tools preferred<li> <ul><p> <p><p><span>LILS1<span><p> <p><br ><p> <p><b>Onfido Culture<b><p> <p><br ><p> <p>Onfidoers share a set of core values and want to hear from you if you believe in<p> <p><b>gt Succeeding together<b> you work collaboratively and put the team first<p> <p><b>gt Taking pride<b> you care about quality producing great work and customer user outcomes<p> <p><b>gt Creating customer buzz<b> you demonstrate a strong user customer focus<p> <p><b>gt Learning things amp sharing them<b> you have a natural curiosity and default to sharing knowledge with others<p> <p><b>gt Finding a better way<b> youre adept at finding solutions experimentation and innovating to make things better<p> <p><br ><p> <p><b>Benefits<b><p> <p><span>Were committed to making Onfido a fantastic place to work so we go to great lengths to give you what you need to succeed You will receive<span><p> <p><b>gt <b><span>25 days annual leave plus a day off for your Birthday<span><p> <p><b>gt <b><span>Two paid volunteering days per year<span><p> <p><b>gt <b><span>Bupa Private Medical and Dental Insurance<span><p> <p><b>gt <b><span>Life Assurance 3x Annual Base Salary<span><p> <p><b>gt <b><span>Pension with The Peoples Pension employer contribution 4 of base salary<span><p> <p><b>gt <b><span>Generous paid parental leaveFree mental health coaching provided online<span><p> <p><b>gt <b><span>Life enrichment allowance of up to £80 per month to use for services including gym yoga fitness classes massages childcare and therapy<span><p> <p><b>gt <b><span>Dedicated learning opportunities including using tools like <span>Learnerbly<span> with availability to use for learning resources such as books coaches conferences courses podcasts and more<span><p> <p><b>gt <b><span>Our open and transparent culture is reflected in our Better Together motto and we bring this to life by meeting once a week for our global weekly roundup OnThursday holding quarterly team socials and other companywide social events<span><p> <p><b>gt <b><span>Expense up to £300 or local equivalent to purchase workstation setup equipment<span><p> <p><b>gt <b><span>The opportunity to become a member of Onfidos resource groups in order to learn different skills in our belonging groups<span><p> <p><br ><p> <p><span>after passing probation<span><p> <p><br ><p> <p><b>Onfido Balance<b><p> <p><br ><p> <p>Personal hypergrowth requires a fastmoving environment a clear career development plan andcruciallylooking after ourselves <p> <p><br ><p> <p>Onfido Balance is the toolkit weve developed to succinctly communicate our benefits offering<p> <p><b>gt <b>Our<b> Body <b>benefits prioritise health wellbeing exercise and recovery <p> <p><b>gt <b>Our <b>Head <b>benefits are focussed heavily on learning whatever your learning style mental wellness and flexible working<p> <p><b>gt <b>Our<b> Heart <b>benefits are framed around sharing our success with our peers our local communities and our future selves in the form of equity corporate social responsibility and better togetherness <p> <p><br ><p> <p><b>Check out Life at Onfido via our LinkedIn Careers Page<b><p> <p><br ><p> <p><i>Onfido is committed to creating a diverse and inclusive work environment Were always on the lookout for talented passionate people and encourage applications from all backgrounds regardless of age disability gender sexual orientation parental status race or religion If you need reasonable accommodation at any point in the application or interview process please let us know<i><p> <p><p>
Senior Document Operations Coordinator
Company: OnFido
Location: Remote
Posted Apr 30, 2024
Onfido is seeking a data-driven individual for the Document Operations team to help achieve operational efficiency goals. The role involves managing document lifecycle, identifying gaps in tooling, and collaborating cross-functionally. The ideal candidate should have a problem-solving mindset, structured approach, and strong communication skills. Familiarity with Looker, Google sheets/Excel, Jira, Confluence, and command line interface is desirable.
Sales Development Representative - French & Spanish Speaking (SMEA)
Company: OnFido
Location: Remote
Posted Apr 13, 2024
Onfido is a global, established technology company specializing in AI-powered identity verification solutions. They aim to create a more open digital world by connecting individuals to services they need, with a focus on fairness and inclusiveness. Onfido has received numerous awards for their performance and innovation, and has been recognized as a leader in accessibility and algorithmic bias mitigation. They offer a comprehensive suite of identity verification solutions, supporting checks in 195 countries and 2,500+ document types. Onfido is committed to promoting an inclusive and diverse community, and values collaboration, pride, customer focus, learning, and innovation. The company is currently seeking a Business Development Representative with B2B sales development experience in the Southern European market, proficient in Salesforce.com, and fluent in French and Spanish.
Staff Applied Scientist (Computer Vision / Machine Learning)
Company: OnFido
Location: Remote
Posted May 01, 2024
Onfido is a global, established technology company specializing in AI-powered identity verification solutions. They have surpassed $130M in annual recurring revenue and have been recognized for their performance and innovation. Their goal is to create a more open digital world by connecting people to services securely and inclusively. They are looking for an AI expert to provide technical leadership, initiate projects, and deliver high-performance ML-driven products. The role involves mentoring junior scientists, communicating technical vision, and representing Onfido at industry conferences.
Senior Customer Support Engineer
Company: OnFido
Location: Remote
Posted Apr 14, 2024
Onfido, a global technology company specializing in AI-powered identity verification solutions, is seeking a Senior Customer Support Engineer. The role involves providing third-level support for integrations with Onfido's SDKs, API, and no-code solutions. The ideal candidate should have 5+ years of experience in customer service or software support, a degree in Computer Science or related field, and practical experience in coding, SQL databases, and mobile application testing. Onfido values an inclusive and diverse community, offering competitive compensation, benefits, and a collaborative work environment.
Senior Technical Customer Support Engineer
Company: OnFido
Location: Remote
Posted Apr 25, 2024
Onfido, a global technology company specializing in AI-powered identity verification solutions, is seeking a Senior Customer Support Engineer. The role involves providing third-level support for integrations with Onfido's SDKs, API, and no-code solutions. The ideal candidate should have 5+ years of experience in customer service or software support, strong programming skills, and experience with AWS, SQL databases, and mobile application development. Onfido values an inclusive and diverse community, offering competitive benefits and a collaborative work environment.
Senior Account Executive - Spanish Speaker
Company: OnFido
Location: Remote
Posted Apr 23, 2024
Onfido, a global technology company specializing in AI-powered identity verification solutions, is seeking a Senior Account Executive fluent in Spanish. The role involves driving revenue growth, closing landmark deals with upper-mid and enterprise clients, and providing ongoing support to existing customers. The company has received numerous awards for its performance and innovation, and has a strong commitment to diversity and inclusivity. The position offers a competitive salary range of $110,000 to $140,000, along with comprehensive benefits and a fast-paced, collaborative work environment.
Senior Customer Support Engineer - (L3)
Company: OnFido
Location: Remote
Posted Apr 28, 2024
<p><span>Onfido lets people prove their identity anytime anywhere Were creating a more open digital world by connecting them to the services they love and need simply speedily and safely whether theyre renting a car or opening a bank account Were building a fullservice suite of AIpowered identity verification solutions with fairness and inclusiveness at their core and were awarded Outstanding Leader in Accessibility and Best Innovation in Algorithmic Bias Mitigation and Best AI product in FinTech awards at CogX<span><p> <p><br ><p> <p><span>We are a global established technology company having surpassed $130M in annual recurring revenue ARR with a prominent position in the global marketplace and have been repeatedly recognized for our performance and innovation In 2023 weve been awarded Best Fraud Detection and Prevention Company of the Year by Frost amp Sullivan featured as a Strong Performer by Forrester in its 2022 Identity Verification Wave and named to the CB Insights Fintech 250 for the fourth year running Weve received over $200 million in funding from investors such as TPG Growth Microsoft and Salesforce to achieve our vision We partner with hundreds of businesses to help millions access services every week from billion dollar institutions to hypergrowth unicorns We support checks in 195 countries and 2500+ document types With over 1200 customers worldwide and 500 employees<span><p> <p><br ><p> <p><span>Our goal is to work together to promote and celebrate an inclusive and diverse community Collectively all Onfidoers are committed to creating an environment where everyone can be themselves and where differences are celebrated We encourage people from all backgrounds and cultures to come together to solve some of the worlds most interesting problems<span><p> <p><br ><p> <p><b>The opportunity <b><p> <p><span>Onfido is looking for a fulltime Senior Customer Support Engineer to join the Global Customer Support team as it expands its 247 coverage <span><p> <p><br ><p> <p><span>As a Senior Support Engineer you will be responsible for providing thirdlevel customer support to ensure successful run of integrations with Onfidos SDKs API and nocode solutions You will become an expert of Onfidos product offerings and provide high level technical support to our customers This role requires programming skills and sits in the Customer organization<span><p> <p><b>This is the right role for you if you like<b> <p><ul><li>Being a Customers hero Understanding priority of requests capturing the required details for a timely resolution and suggesting the best way of achieving a customer goal You focus on response time and customer satisfaction<li> <li>Joining a great company that is leading in tech and disruptive in the Identity Verification space<li> <li>Acquiring a deep knowledge of AI technologies and Onfidos product suite You will get to learn something new every day as we develop our products and services<li> <li>Looking for opportunities to improve internal processes and represent the voice of the customer within Onfido<li> <li>Working with people who inspire and being an inspiration for others We are proud of our worldclass culture where people are encouraged to share ideas and learn from each other<li> <ul><p><b>We use a lot of exciting technology Our engineers are flexible about technology and pick the right tool for the job<b> <p><ul><li>Python Ruby and Elixir for our service code<li> <li>React and Redux for frontend work<li> <li>TensorFlow for Machine Learning Computer Vision<li> <li>Kubernetes and Docker to package and run services<li> <li>AWS for underlying infrastructure<li> <li>You can learn more about our product engineering team and the work we do on our Onfido Tech blog<li> <ul><p><b>Essential Skills<b> <p><ul><li>Overall workexperience of 5+ years in a Customer Service or software support role<li> <li>BScMSc in Computer Science Engineering or other science subjects<li> <li>Experience in Support case management and reporting tools such as Salesforce Service Cloud Jira Looker Datadog<li> <li>Practical experience in coding amp scripting using at least one programming language ideally Ruby Python JavaScript or SWIFT<li> <li>Practical experience with SQL databases<li> <li>Deep knowledge experience in testing mobile applications using AndroidStudio Xcode React Native and Flutter SDK as well as web applications<li> <li>Experience with AWS cloud platform <li> <li>Able to work with logs and build hypothesis to unfold complex problems <li> <li>RestAPIs experience<li> <li>Demonstrated ability to understand the problem statement and troubleshooting complex technical issues with ease this may include outbound contact with customers for additional information and resolution<li> <li>Personal commitment to quality and customer satisfaction<li> <li>Leading investigation and resolving complex issues and escalations while demonstrating exceptional technical understanding business process and customer needs in a timely manner<li> <li>Work directly with Engineering and Product teams to resolve the issues customers have reported <li> <li>Empathy and the desire to help others<li> <li>Sense of urgency ability to prioritise tasks based on business priorities<li> <li>Can work independently and make decisions even when limited details are available<li> <li>Diligence patience and friendliness even when things need to move fast<li> <li>Selfstarter able to learn new technologies on the fly<li> <li>Excellent written and verbal communication skills with the ability to to clearly articulate solutions to complex technical issues<li> <ul><p><b>Preferred Skills<b> <p><ul><li>Experience in mobile application development<li> <li>Experience providing SaaS technical support for international customers<li> <ul><p> <p><p><br ><p> <p><span>LIOH1<span><p> <p><br ><p> <p><b>Onfido Culture<b><p> <p><br ><p> <p>Onfidoers share a set of core values and want to hear from you if you believe in<p> <p><b>gt Succeeding together<b> you work collaboratively and put the team first<p> <p><b>gt Taking pride<b> you care about quality producing great work and customer user outcomes<p> <p><b>gt Creating customer buzz<b> you demonstrate a strong user customer focus<p> <p><b>gt Learning things amp sharing them<b> you have a natural curiosity and default to sharing knowledge with others<p> <p><b>gt Finding a better way<b> youre adept at finding solutions experimentation and innovating to make things better<p> <p><br ><p> <p><b>Benefits<b><p> <p><span>Were committed to making Onfido a fantastic place to work so we go to great lengths to give you what you need to succeed You will receive<span><p> <p><b>gt <b><span>25 days annual leave plus a day off for your Birthday<span><p> <p><b>gt <b><span>Two paid volunteering days per year<span><p> <p><b>gt <b><span>Private Medical Insurance with Care HealthLife Assurance 3x Annual Base Salary<span><p> <p><b>gt <b><span>Generous paid parental leave<span><p> <p><b>gt <b><span>Free mental health coaching provided online<span><p> <p><b>gt <b><span>Life enrichment allowance of up to ₹8000 per month for services including gym yoga fitness classes massages childcare and therapy<span><p> <p><b>gt <b><span>Dedicated learning opportunities including using tools like <span>Learnerbly<span> with availability to use for learning resources such as books coaches conferences courses podcasts and more<span><p> <p><b>gt <b><span>Our open and transparent culture is reflected in our Better Together motto and we bring this to life by meeting once a week for our global weekly roundup OnThursday holding quarterly team socials and other companywide social events<span><p> <p><b>gt <b><span>Expense up to £300 or local equivalent to purchase workstation setup equipment<span><p> <p><b>gt <b><span>The opportunity to become a member of Onfidos resource groups in order to learn different skills in our belonging groups<span><p> <p><br ><p> <p><span>after passing probation 3 months<span><p> <p><br ><p> <p><b>Onfido Balance<b><p> <p><br ><p> <p>Personal hypergrowth requires a fastmoving environment a clear career development plan andcruciallylooking after ourselves <p> <p><br ><p> <p>Onfido Balance is the toolkit weve developed to succinctly communicate our benefits offering<p> <p><b>gt <b>Our<b> Body <b>benefits prioritise health wellbeing exercise and recovery <p> <p><b>gt <b>Our <b>Head <b>benefits are focussed heavily on learning whatever your learning style mental wellness and flexible working<p> <p><b>gt <b>Our<b> Heart <b>benefits are framed around sharing our success with our peers our local communities and our future selves in the form of equity corporate social responsibility and better togetherness <p> <p><br ><p> <p><b>Check out Life at Onfido via our <b><b>LinkedIn Careers Page<b><b><b><p> <p><br ><p> <p><i>Onfido is committed to creating a diverse and inclusive work environment Were always on the lookout for talented passionate people and encourage applications from all backgrounds regardless of age disability gender sexual orientation parental status race or religion If you need reasonable accommodation at any point in the application or interview process please let us know<i><p> <p><p>
Customer Success Manager
Company: OnFido
Location: Remote
Posted Apr 18, 2024
Onfido is a technology company that provides identity verification solutions. They aim to create a more open digital world by connecting people to services they love and need. The company has received several awards and has a strong customer base. They are looking for a Customer Success Manager to join their EMEA CS team.
Senior Account Executive, German Speaking
Company: OnFido
Location: Remote
Posted Apr 13, 2024
Onfido is a global, established technology company specializing in AI-powered identity verification solutions. They have surpassed $130M in annual recurring revenue and have been recognized for their performance and innovation. Onfido is looking for experienced enterprise sales professionals to drive revenue growth. The company values inclusivity and diversity, and offers a comprehensive benefits package including health insurance, pension, and learning opportunities.
Customer Success Manager (French Speaker)
Company: OnFido
Location: Remote
Posted Apr 23, 2024
Onfido, a global technology company specializing in AI-powered identity verification solutions, is seeking a Customer Success Manager for its EMEA team. The role involves managing a portfolio of accounts, ensuring customer satisfaction, and driving strategic growth objectives. The ideal candidate should have 3+ years of relevant experience, strong project management skills, and commercial business acumen. Onfido values inclusivity and diversity, offering a range of benefits including health insurance, pension, and learning opportunities.