Jobs at Path
965,167 open positions
Staff Infrastructure Engineer (Remote)
Company: Path
Location: Los Angeles, CA
Posted Oct 04, 2023
Path is a healthcare company that uses technology to make mental health care more accessible, personalized, and effective. They aim to solve the issue of difficulty in finding a mental health provider, especially for those with complex conditions. Path's mission is to make mental healthcare work for everyone, treating it with the same respect and rigor as other chronic diseases. They are building the future of mental health, focusing on a virtual first approach that matches patients with the right provider based on various factors. The company is looking for an experienced SRE or Infrastructure engineer to develop the architecture for Path's systems and infrastructure, supporting key business initiatives and mentoring team members.
Sales Development Representative (Remote)
Company: Path
Location: Los Angeles, CA
Posted Sep 07, 2023
Path is a healthtech company dedicated to making mental health care accessible and effective. They are looking for new team members to help scale their provider growth program and are offering competitive pay and benefits.
Provider Operations Manager - Psychiatry
Company: Path
Location: Los Angeles, CA
Posted Sep 12, 2023
We're excited to bring people onto the team who are committed to raising the bar on mental health care.As Part Of Our Team, Full-Time Employees ReceiveCompetitive pay and benefits that do not change based on location2 company-wide shutdown weeks each year to focus on self-care Paid parental leave to support you and your familyMedical, dental, and vision insurance through our employer planAccess to our 401K Access to an Employer Assistance Plan (EAP) through our insurance plan The equipment you need to ensure your home office sets you up for success Today it’s difficult to find a provider, and for those with complicated conditions, it’s nearly impossible to find coordinated care. We believe in building not only a team, but a diverse community that thrives by helping each other succeed and grow and inspiring each other by taking on big challenges.For employees, Path is a 100% remote company and we’re HIRING! We’re here to fix this.Our MissionPath's mission is to make mental healthcare work for everyone.About The Role Path is hiring a new team to build provider operations underpinning the next $100M+ vertical at Path. We are looking for a strong generalist to come work with our team of experienced, passionate individuals to scale our Psychiatry business, both in terms of size and geographical reach. As a Provider Operations Manager at Path, you will help grow our business dramatically by developing new recruiting strategies and onboarding processes, transforming our technical systems to support our growth, and working cross-functionally (including with our Product & Engineering teams) to build a world-class provider experience.We are looking for individuals who are: Motivated by our mission to make mental healthcare work for everyoneHighly collaborative and a great cross-functional partnerExcited to get hands-on operations experience while to helping to define the future shape and direction of this important part of our businessAnalytical and detail-orientedWilling to challenge the status quo and looking to build something newYou Will Be a key player in building a new Provider Operations team to support scaling the Psychiatry businessSupport transforming existing recruiting and onboarding processes into scalable operations & systems to onboard an increasing number of providers in multiple statesDevelop & maintain a playbook of key onboarding processes to set new providers up for successCollaborate with cross-functional partners as needed to ensure smooth recruiting and onboarding processesPilot provider recruitment initiatives (e.g., conferences) to grow our team of providersBuild a new scalable training program, i.e., videos and handouts with most critical information, and update existing training content to ensure it’s high impactSupport cross-functional pilots impacting the new provider experienceYou Are Must-Haves3+ years of experience in strategy consulting or an operations roleAbility to get things done with minimal supervisionStrong attention to detail and analytical capabilitiesFamiliarity with GSuite, and ability to learn new systems quicklySuccinct written and oral communicationExperience with process optimization and standing up scalable processesPreferredFamiliarity with Zendesk, Salesforce, Airtable, FountainExperience working in high-growth startups and/or the behavioral health sectorOur TeamThe people of Path are what truly define our mission and determine our impact on the world. With Path, it’s easy to find a high-quality therapist or psychiatric clinician who accepts insurance and is actively accepting new patients.What we’re solvingOver 65 million Americans have a treatable mental health issue — that’s 1 in 5 people. Path takes a patient-first approach, where treatment is more accessible, personalized, and effective. Who we arePath is a healthcare company powered by technology, dedicated to making mental health care work for everyone.
Training Content Manager (Remote)
Company: Path
Location: Los Angeles, CA
Posted Sep 26, 2023
You have a proactive approach to program and project management and an ability to distill complex product updates into clear, written documentation for diverse audiences.Our team is collaborative, holding a culture of high accountability and support with an, “us against the problem” mentality to deliver a high volume of high-quality work. You Will Lead a team of talented independent contributors creating graphics, short-form videos, Internal Knowledge Base content, external Help Center content, and Learning Management System programs for the development of internal audiencesAdvise leadership on the strategic direction of training materials leading to improved frontline team productivity in coordination with the Enablement ManagerEnsure frontline teams have the information and training needed to perform their roles Own the Internal Knowledge Base, acting as auditor and gatekeeper to ensure content is accurate and easily accessible by usersOwn content team operating cadence, including delegating projects according to company prioritiesDevelop your team professionally as well as ensure that they are set up for success in their primary responsibilitiesReport on team productivity and project effectiveness/impactYou Are Required2+ years of management experience, directly leading a team of independent contributorsSuperior written and verbal communication skills, with a keen eye for detailAbility to delegate and prioritize project work with project management experienceInstructional design expertiseL&D/training facilitation experienceContent strategy and information architecture experienceUnderstanding of SaaS launch processesExperience supporting cross-functional programs relating to training, Internal Knowledge Base & Learning Management System content development and upkeepAbility to interpret and use data to inform decisions Preferred Qualifications Experience developing a deep understanding of brand voice and toneFluency in Adobe Creative Suite, Asana, Lessonly, Camtasia (or similar video editing software), Zendesk GuideTechnical writing and UX copywriting experienceOur TeamThe people of Path are what truly define our mission and determine our impact on the world. We're excited to bring people onto the team who are committed to raising the bar on mental health care.As Part Of Our Team, Full-Time Employees ReceiveCompetitive pay and benefits that do not change based on location2 company-wide shutdown weeks each year to focus on self-care Paid parental leave to support you and your familyMedical, dental, and vision insurance through our employer planAccess to our 401K Access to an Employer Assistance Plan (EAP) through our insurance plan The equipment you need to ensure your home office sets you up for success We believe in building not only a team, but a diverse community that thrives by helping each other succeed and grow and inspiring each other by taking on big challenges.For employees, Path is a 100% remote company and we’re HIRING! You are a creative and energetic leader who will leverage your strong people-lead skills, instructional design, and project management experience to drive organizational success. We’re here to fix this.Our MissionPath's mission is to make mental healthcare work for everyone.About The Role On Path’s Enablement team, we’re empowering frontline teams with the resources and programming to fuel long-term success and continued improvement. Today it’s difficult to find a provider, and for those with complicated conditions, it’s nearly impossible to find coordinated care. You will leverage learning technologies to develop solutions to effectively cascade pertinent information to all internal teams. This role requires strong communication and interpersonal skills to build relationships and drive collaboration with stakeholders. As a Training Content Manager at Path, you will lead a team of high-performing independent contributors to deliver innovative and cost-effective learning programs that align with organizational objectives. With Path, it’s easy to find a high-quality therapist or psychiatric clinician who accepts insurance and is actively accepting new patients.What we’re solvingOver 65 million Americans have a treatable mental health issue — that’s 1 in 5 people. Path takes a patient-first approach, where treatment is more accessible, personalized, and effective.
Provider Operations Manager - Psychiatry
Company: Path
Location: Los Angeles, CA
Posted Sep 12, 2023
Path is a healthtech company focused on improving mental health care accessibility, personalization, and effectiveness. They are hiring a Provider Operations Manager to scale their Psychiatry business, develop new recruiting strategies, and enhance provider onboarding processes. The ideal candidate should have 3+ years of experience in strategy consulting or operations, strong analytical skills, and familiarity with GSuite. Path offers remote work, competitive pay, benefits, and company-wide shutdown weeks for self-care.
EHS Manager
Company: Path Robotics
Location: Columbus, OH
Posted Sep 07, 2023
Path Robotics is seeking an experienced Safety Manager to join their team. The role involves developing and implementing safety programs, conducting audits, tracking metrics, and leading a safety committee. The ideal candidate should have a degree in industrial hygiene, engineering, or a related field, with 4+ years of experience in an industrial manufacturing environment. They should possess excellent analytical skills, knowledge of safety hazards, and strong communication skills. The candidate will be responsible for creating a zero-injury workplace, leading incident investigations, and partnering with HR on worker compensation claims. Path Robotics values unique thinking and diversity, offering a collaborative environment with startup perks.
Provider Sales (Remote)
Company: Path
Location: Los Angeles, CA
Posted Sep 27, 2023
We're excited to bring people onto the team who are committed to raising the bar on mental health care.As Part Of Our Team, Full-Time Employees ReceiveCompetitive pay and benefits that do not change based on location2 company-wide shutdown weeks each year to focus on self-care Paid parental leave to support you and your familyMedical, dental, and vision insurance through our employer planAccess to our 401K Access to an Employer Assistance Plan (EAP) through our insurance plan The equipment you need to ensure your home office sets you up for success You Will Hold meetings with prospective therapists over Zoom with the goal of having them sign a contract to join PathEmploy a consultative sales/recruiting approach, while managing your own book of business and maintaining a healthy pipeline of opportunitiesLeverage CRM (Salesforce) to capture and report on all activity and market feedback Communicate proactively, both internally with colleagues and externally with providers to achieve KPIsEmploy a growth mindset, experimenting with tactics to generate and close leads, while assessing which channels warrant investment and which do notYou Are Basic Qualifications4+ years of experience in outbound selling and/or outbound recruiting Salesforce experienceProspecting, generating your own leadsOwning your own book of business No egoStrong written and verbal communicationComfortable working through ambiguityTeam playerStrong active listening skillsPreferred Qualifications Experience with refining sales/recruiting processesExperience building strong cross-functional relationshipsBackground in health care or mental healthAbility to work Pacific, Mountain, or Central time hoursOur TeamThe people of Path are what truly define our mission and determine our impact on the world. We believe in building not only a team, but a diverse community that thrives by helping each other succeed and grow and inspiring each other by taking on big challenges.For employees, Path is a 100% remote company and we’re HIRING! You will join a hungry, collaborative team, holding multiple meetings a day with therapists while also utilizing creative outreach to engage therapists and grow your book of business. In order to make mental health care work for everyone, Path must grow our network of therapists across the country. Today it’s difficult to find a provider, and for those with complicated conditions, it’s nearly impossible to find coordinated care. We’re here to fix this.Our MissionPath's mission is to make mental healthcare work for everyone.About The Role 1 in 5 people are suffering from a mental health issue, and fewer than 50% of people are getting help. The demand for mental health services is dependent on building a network of high-quality therapists, and the provider growth team is key to the overall growth of Path.We are looking for Provider Growth Representatives who are comfortable with both inbound and outbound sales and can manage the full sales cycle. With Path, it’s easy to find a high-quality therapist or psychiatric clinician who accepts insurance and is actively accepting new patients.What we’re solvingOver 65 million Americans have a treatable mental health issue — that’s 1 in 5 people. Path takes a patient-first approach, where treatment is more accessible, personalized, and effective.
Therapist Support Operations Manager
Company: Path
Location: Los Angeles, CA
Posted Sep 14, 2023
You Will Manage a team of Tier 3 support agents who enable Tier 1 and 2 support agents, and Activation VAs.Analyze trends in agent quality and customer satisfaction, and drive initiatives to improve the effectiveness of therapist support functionsOversee day-to-day functions of Tier 3 and facilitate a well-functioning Therapist Support team including Outage and Escalation management. Create an environment where agents have job satisfaction and what they need to be successful in ticket resolution.Own and set KPI metrics with a focus on Therapist CSAT, Agent Quality (QA), and SLAs.Plan and execute quarterly OKRs related to therapist supportPartner with Product, Enablement, and Provider Success teams to support cross-functional initiatives and product launchesStreamline escalation paths and implement new processes and workflows aimed at improving client satisfaction and agent qualityYou Are Must-Haves3+ years in a people management role leading Support teams (such as customer support, support operations, quality managers) 5+ years of experience in Support roles.Customer service experience with customer-centric mind-set and a proven ability to build positive relationships with customers A strong understanding of CSAT/DSATStrong knowledge of CRM systems and tools that enable support teams to be successful (Zendesk, Salesforce, Jira, Asana, etc)Strong problem solving and analytical skills Experience with process mapping, performance metrics, and process optimization methodologiesWillingness to jump in when needed to ensure problems are reaching a resolutionPreferredExperience working in tech/startups Strong knowledge of product releases, sprints, and support needs with new feature launchesComfortable working in a fast-paced environmentWillingness to pivot priorities and job functions with shifting business needsExperience working with patient populations or in Health Care and with a strong understanding of patient needsInterest or experience working in Mental HealthTechnical experience in building Zendesk reports, Dashboards, pivot tables, Google Sheets, and using data to inform decisionsOur TeamThe people of Path are what truly define our mission and determine our impact on the world. We're excited to bring people onto the team who are committed to raising the bar on mental health care.As Part Of Our Team, Full-Time Employees ReceiveCompetitive pay and benefits that do not change based on location2 company-wide shutdown weeks each year to focus on self-care Paid parental leave to support you and your familyMedical, dental, and vision insurance through our employer planAccess to our 401K Access to an Employer Assistance Plan (EAP) through our insurance plan The equipment you need to ensure your home office sets you up for success We believe in building not only a team, but a diverse community that thrives by helping each other succeed and grow and inspiring each other by taking on big challenges.For employees, Path is a 100% remote company and we’re HIRING! This role will involve leading our Tier 3 Therapist Support team, which enables cross-functional teams and front-line agents to be successful and have the tools, resources, and processes in place to provide an effortless client experience.In this role you’ll have the opportunity to build a successful agent-focused team, collaborate cross-functionally with other leaders, and come up with best practices, and communication models, to improve customer satisfaction and agent quality. Path support is, in many ways, our face to our customers, and many teams rely on us to deliver feedback and updates to drive the business forward. You accomplish this by creating an environment where agents have what they need to be successful in ticket resolution and job satisfaction.The Central Support team that you will join is a fast-paced team that focuses on collaboration, open communication, and getting stuff done. Today it’s difficult to find a provider, and for those with complicated conditions, it’s nearly impossible to find coordinated care. We’re here to fix this.Our MissionPath's mission is to make mental healthcare work for everyone.About The Role Path is currently looking for a Support Manager to lead our Therapist Support Operations team. Your goal is ticket resolution excellence. We set clear quarterly goals and objectives to ensure that everyone is working towards the same vision and that each team member knows how they contribute to the success of Path.
Provider Success Manager
Company: Path
Location: Los Angeles, CA
Posted Sep 22, 2023
You will support and energize them, lead 1:1’s, analyze SFDC data to help them maximize their impact, and help them develop as Customer Success professionals.You WillAs manager, you will lead the team through: Individual coaching:In this role, you will manage a team of ~10 PSAs to start. Holding 1:1 meetings with the PSAs you manage; discussing the PSA’s KPIs, strategies for increasing their effectiveness, and professional development. This includes analysis of CRM (Salesforce) data, the Success team’s outcome metrics, and call recordings. Professional development: You will support the upskilling of the team by leading sections of team meetings, supporting the training of new team members, refining playbooks, and helping to shape pieces of training delivered by the Enablement team.Elevating the voice of the customer: You will help elevate the voice of the customer (our providers) internally by identifying patterns in feedback, and framing these for cross-functional partners. You will also handle some therapist escalations.QualificationsBasic Qualifications (Must-Haves)People leader & coach: 3+ years of experience managing Customer Success teams.Experience building and inspiring highly motivated teams in Customer Success.You have demonstrated experience in developing team members, are a natural coach, and can help teams thrive through change. Salesforce power user: You have experience analyzing data and dashboards in Salesforce, and can coach a team with limited Salesforce experience on how to get the most out of SFDC.Crisp communicator: You will play an important role in being the ‘voice of the therapist’ internally, bubbling up insights from the front-line team to improve Path’s service and offerings.You can communicate insights clearly and in a structured manner, earning buy-in from other teams based on the feedback your direct reports are funneling to you about the customer experience.Natural collaborator: You work well cross-functionally and can inspire the team and create alignment. Preferred Qualifications (Nice to Have)Experience in the healthcare industry is a plusComfort and familiarity with Excel/GsheetsFamiliarity with Customer Success tools (e.g., ChurnZero, Gainsight) Experience leading teams in high-growth startupsOur TeamThe people of Path are what truly define our mission and determine our impact on the world. We're excited to bring people onto the team who are committed to raising the bar on mental health care.As Part Of Our Team, Full-Time Employees ReceiveCompetitive pay and benefits that do not change based on location2 company-wide shutdown weeks each year to focus on self-care Paid parental leave to support you and your familyMedical, dental, and vision insurance through our employer planAccess to our 401K Access to an Employer Assistance Plan (EAP) through our insurance plan The equipment you need to ensure your home office sets you up for success We believe in building not only a team, but a diverse community that thrives by helping each other succeed and grow and inspiring each other by taking on big challenges.For employees, Path is a 100% remote company and we’re HIRING! Every Path therapist should feel like a human whom they know and trust has their back at Path, all thanks to the Success Team. This team supports our providers through a thoughtful onboarding experience, check-ins, tools to ensure a therapist’s caseload goals are met, and intervening during critical junctures in a therapist’s journey with Path. In order to make mental health care work for everyone, Path’s Promise is to provide end-to-end support so therapists can do their best work, and our Success team is critical to ensuring that therapists achieve their goals at Path. As a Manager on the Provider Success team, you will lead a team of Customer Success professionals responsible for building meaningful relationships with Path’s therapists. Today it’s difficult to find a provider, and for those with complicated conditions, it’s nearly impossible to find coordinated care. We’re here to fix this.Our MissionPath's mission is to make mental healthcare work for everyone.The Role Therapists are the heart and soul of Path. With Path, it’s easy to find a high-quality therapist or psychiatric clinician who accepts insurance and is actively accepting new patients.What we’re solvingOver 65 million Americans have a treatable mental health issue — that’s 1 in 5 people. Performance analysis and optimizationAnalyze data to understand and help maximize the PSAs effectiveness.
Go-To-Market Operations Lead (Director)
Company: Path
Location: Los Angeles, CA
Posted Sep 09, 2023
) Experience partnering closely with product teams on product roadmaps and new feature development Strong verbal and written communication skills; you are comfortable writing technical requirements, project plans, experiment results, project updates, etc. We're excited to bring people onto the team who are committed to raising the bar on mental health care.As Part Of Our Team, Full-Time Employees ReceiveCompetitive pay and benefits that do not change based on location2 company-wide shutdown weeks each year to focus on self-care Paid parental leave to support you and your familyMedical, dental, and vision insurance through our employer planAccess to our 401K Access to an Employer Assistance Plan (EAP) through our insurance plan The equipment you need to ensure your home office sets you up for success Work with the Analytics team and cross functional leaders to ensure this data is being leveraged properly. Qualifications8+ years experience in operations within the technology sector, with 2+ years experience managing teams of two or more Past experience driving a workstream with a high volume of conflicting priorities; ability to manage and set expectations across multiple cross functional stakeholdersDemonstrated ability to learn and optimize new software; natural technical aptitude and familiarity with various customer operations and data management tools Strong process design skills; you have a track record of successfully ideating and implementing new processes and can effectively drive adoption throughout the organization Experience with SQL (comfortable writing queries using analytical functions, CTEs, etc. We believe in building not only a team, but a diverse community that thrives by helping each other succeed and grow and inspiring each other by taking on big challenges.For employees, Path is a 100% remote company and we’re HIRING! and speaking in front of executive audiences. Our TeamThe people of Path are what truly define our mission and determine our impact on the world. We’re passionate about supporting each other's growth, and are excited to find the right candidate to fill this critical role. You willBuild and develop a high performing team that empowers better outcomes for our patients. Own strategy and planning for the patient growth roadmap and collaborate with cross functional leaders to identify key strategic priorities for patient growth across the entire company. Build efficient and scalable operations processes that are required for the onboarding and ongoing management of our patients. Identify key opportunities to improve patient retention and NPS while lowering patient support costs. Partner with our Product team to identify high impact opportunities for internally built products and to design and implement new features. Own core patient growth data by structuring our acquisition, activation, and retention activities to produce accurate and complete data about the patient lifecycle. You’ll also have the chance to work cross functionally and with the executive team, across product, marketing, and patient support, bringing a fresh perspective to drive growth across the whole business. As Path continues to grow, we’re looking for the right person to ideate and execute upon initiatives that will enable excellent patient experiences and effective internal workflows. Today it’s difficult to find a provider, and for those with complicated conditions, it’s nearly impossible to find coordinated care. We’re here to fix this.Our MissionPath's mission is to make mental healthcare work for everyone.The RoleAs 2023 continues to be an exciting year for Path, we are hiring for a Go-To-Market Operations Lead who will spearhead our patient acquisition, satisfaction, and retention efforts. This is a unique role, as you’ll have the opportunity to immediately lead an extremely bright and driven team of managers, while working on challenges that are critical to the success of the business.
Clinical Quality Coach
Company: Path
Location: Los Angeles, CA
Posted Sep 16, 2023
The person in this role will be a valued member of the Quality team– engaged in identifying knowledge and practice gaps based on quality indicators, initiating and executing supportive coaching plans for low performing providers, creating and delivering professional development for adult learners, and offering peer coaching to providers across the country. QualificationsBasic QualificationsUnencumbered clinical license in any state (LCSW, LMFT, LPC or equivalent)>8 years of licensed clinical therapy experience, primarily with adults Clinical quality improvement, peer review, and/or clinical supervision background requiredWorking knowledge of documentation requirements in behavioral health as it relates to clinician’s ethical responsibilities, and commercial payor standardsPreferred Qualifications Solid understanding of CPT codes in behavioral healthAble to work with Google sheets to review and take action on provider data2 years in a private practice settingExperience in a start-up environment Experience leading peer clinical consultation groups Supportive, respectful, confident approach to coaching therapists A wide variety of experiences in mental health (not just one niche or speciality)Our TeamThe people of Path are what truly define our mission and determine our impact on the world. We're excited to bring people onto the team who are committed to raising the bar on mental health care.As Part Of Our Team, Full-Time Employees ReceiveCompetitive pay and benefits that do not change based on location2 company-wide shutdown weeks each year to focus on self-care Paid parental leave to support you and your familyMedical, dental, and vision insurance through our employer planAccess to our 401K Access to an Employer Assistance Plan (EAP) through our insurance plan The equipment you need to ensure your home office sets you up for success Today it’s difficult to find a provider, and for those with complicated conditions, it’s nearly impossible to find coordinated care. We believe in building not only a team, but a diverse community that thrives by helping each other succeed and grow and inspiring each other by taking on big challenges.For employees, Path is a 100% remote company and we’re HIRING! We’re here to fix this.Our MissionPath's mission is to make mental healthcare work for everyone.The RoleThe Clinical Quality Coach is a go-to resource for therapists and Path’s internal teams to offer guidance and direction on clinical and administrative issues that arise in telehealth practice. With Path, it’s easy to find a high-quality therapist or psychiatric clinician who accepts insurance and is actively accepting new patients.What we’re solvingOver 65 million Americans have a treatable mental health issue — that’s 1 in 5 people. Path takes a patient-first approach, where treatment is more accessible, personalized, and effective. Who we arePath is a healthcare company powered by technology, dedicated to making mental health care work for everyone.
Sr. Payroll Manager
Company: Path
Location: Los Angeles, CA
Posted Oct 11, 2023
Path is a healthcare company that aims to make mental health care accessible and effective. They are committed to providing high-quality care and are solving the problem of finding a provider for mental health issues.