Jobs at PatientPoint
289 open positions
Account Executive - Inside
Company: PatientPoint
Location: Cincinnati, OH
Posted Mar 15, 2024
<div> <p><span>It is an exciting time to be part of the PatientPoint team As the clear leader in the pointofcare industry we offer an ideal peoplefocused place to <strong>innovate<strong> positively <strong>impact<strong> patient education and doctorpatient connections and <strong>be<strong> <strong>inspired<strong> to build a great career <span><p> <div> <p>We are looking for enthusiastic Inside Sales Professionals with a proven track record for closing business We offer base salary an aggressive uncapped commissions plan and paid training in an upbeat environment that includes casual dress code social events sales spiff and an annual presidents club event Bring your strong selling skills and we will provide ongoing training and development in a supportive environment<p> <p> <p> <p><strong>Job Summary<strong><p> <p>PatientPoint Account Executives manage the entire sales cycle from prospecting to new customer acquisition Through ongoing coaching and skills development our Account Executives become consultants on PatientPoint products and are an integral part of the Provider Solutions team <p> <p> <p> <p>The successful candidate possesses excellent verbal communication skills including well spoken clear voice high volume good use of tone and a strong ability to build rapport<p> <p> <p> <p><strong>What Youll Do<strong><p> <ul><li>Meet quarterly and annual sales quotas<li> <li>Represent PatientPoint Provider Solutions in a positive and professional manner<li> <li>Demonstrate knowledge of PatientPoint Provider Solution products<li> <li>Prospect qualify and develop sales opportunities through outbound calling<li> <li>Record sales activity and complete and maintain accurate sales pipeline and reports using Salesforcecom<li> <li>Conduct ongoing customer needs analysis and research of customer requirements through first party resources<li> <li>Participate in management meetings and take responsibility for sales improvement initiatives and other assigned action items<li> <li>Perform calls to make new sales<li> <li>Acquires and submits signed enrollment forms and assists to coordinate installation<li> <ul><p><strong>What We Need<strong><p> <ul><li>Minimum 1+ years of sales experience demonstrating a professional approach<li> <li>Proficient in Microsoft Word Excel and PowerPoint for clear and professional written communication<li> <ul><p><strong>Desired Qualifications<strong><p> <ul><li>Experience in using Salesforce is preferred<li> <li>Excellent verbal and written communication skills demonstrating 100 grammatically correct and professional business communication<li> <li>Track record of success and quota achievement<li> <li>Ability to complete high outbound call volume with quality on a daily basis<li> <li>Ability to make effective cold calls and adapt approach to overcome typical challenges gaining decision maker handling objections or indecisive clients<li> <li>Ability to sell amp close sales over the phone<li> <li>Ability to work autonomously<li> <li>Ability to meet and exceed sales goals<li> <ul><p><strong>What Youll Need to Succeed<strong><p> <ul><li>Improvement oriented hears feedbackcoaching and makes changes to be more successful with untapped amp potential clients<li> <li>Highly motivated to succeed in a performance driven environment<li> <li>Eager to learn and can adaptbe creative in approach to meet different client needs and close the sale<li> <li>Demonstrate confidence motivation and has professional demeanor<li> <li>Comfortable working in an upbeat team environment<li> <li>Strong desire to work in a commission sales capacity with unlimited earnings<li> <ul><p>NAS<p> <div> <p><span><span><strong>What We Offer<br ><strong><span><span>We know you bring your whole self to work every day That is why we are committed to providing modernized benefits and cultural perks to our teammates We offer competitive compensation comprehensive and affordable benefits flex time off to rest and charge where applicable a hybrid work model mental amp emotional wellness resources and coaching 401K and more<span><span><p> <p><span><strong>About PatientPoint<br ><strong><span><span>PatientPoint® is a leading digital health company that connects patients healthcare providers and life sciences companies with the right information in the moments care decisions are made Our solutions are proven to influence patient behavior and improve health outcomes driving value for all stakeholders Across the nations largest network of connected digital devices in 35000 physician offices PatientPoint solutions empower better health for more than 750 million patient visits each year Learn more at patientpointcom <span><p> <div> <p><span><em>PatientPoint recognizes that privacy is important to you Please read the PatientPoint privacy policy we want you to be familiar with how we may collect use and disclose your information Employer is EOEMFDV<em><span><p> <div> <div>
Ad Operations Specialist
Company: PatientPoint
Location: Cincinnati, OH
Posted Mar 13, 2024
<div> <p><span>It is an exciting time to be part of the PatientPoint team As the clear leader in the pointofcare industry we offer an ideal peoplefocused place to <strong>innovate<strong> positively <strong>impact<strong> patient education and doctorpatient connections and <strong>be<strong> <strong>inspired<strong> to build a great career <span><p> <div> <p><strong>Location <strong>Cincinnati OH<br ><strong>Hybrid Schedule<strong> Min 4 days inoffice during first 4 weeks and then company hybrid schedule of 3 days inoffice2 days remote<br ><strong>Travel Requirements<strong> None<p> <p><strong>Job Summary<strong><p> <p>The Ad Operations Specialist is responsible for the successful execution of campaigns across multiple product lines and content management systems ensuring advertising campaigns are implemented accurately and on time This individual will have strong attention to detail be flexible be able to manage constantly changing deadlinesrequirements and work in a fastpaced environment The successful candidate will monitor and track changes in the schedule for advertising campaigns including creative changes targeting changes or other changes in the campaign delivery The Ad Operations Specialist contributes to the successful deployment of advertising campaigns working collaboratively across internal departments to fulfill contract obligations<p> <p><strong>What Youll Do <strong><p> <ul><li>Ability to work across multiple content management platforms for deployment of advertising campaigns across a range of accounts and products<li> <li>Ongoing communication with internal Client Success Managers to ensure successful deployment of campaigns<li> <li>Review and understand all contract obligations as it relates to execution of advertising campaigns<li> <li>Attend weekly status meetings for awareness of new campaigns or changes to existing campaigns<li> <li>Daily prioritization of work based on constantly evolving deadlines to ensure ad deployment deadlines are met<li> <li>Able to plan and be proactive in ensuring compliance with outofmarket dates changes in creative or changes in where a campaign is scheduled to run<li> <li>Perform quality checks of campaign setup for self and other team members<li> <li>Ensure process adherence and identify opportunities for process improvement<li> <ul><p><strong>What We Need <strong><p> <ul><li>Bachelors Degree<li> <li>12 years experience in Ad OperationsAd Scheduling<li> <ul><p><strong>Desired Qualifications <strong><p> <ul><li>Experience with BroadSign or similar Content Management Systems a plus<li> <li>Experience with advertising agencies or pharmaceutical marketing a plus<li> <li>Experience with SalesForce andor JIRA a plus<li> <li>Proficient in Microsoft Excel and Word<li> <ul><p><strong> <strong><strong>What Youll Need to Succeed <strong><p> <ul><li>Critical thinker with strong written and verbal communication skills<li> <li>Interpersonal skills ability to work closely with multiple teams<li> <li>Detailoriented strong attention to detail a must Must be able to keep the details of multiple brands across multiple product lines well organized<li> <li>Problem Solverability to identify issues and proactively make recommendations for resolution<li> <ul><p>NAS<p> <div> <p><span><span><strong>What We Offer<br ><strong><span><span>We know you bring your whole self to work every day That is why we are committed to providing modernized benefits and cultural perks to our teammates We offer competitive compensation comprehensive and affordable benefits flex time off to rest and charge where applicable a hybrid work model mental amp emotional wellness resources and coaching 401K and more<span><span><p> <p><span><strong>About PatientPoint<br ><strong><span><span>PatientPoint® is a leading digital health company that connects patients healthcare providers and life sciences companies with the right information in the moments care decisions are made Our solutions are proven to influence patient behavior and improve health outcomes driving value for all stakeholders Across the nations largest network of connected digital devices in 35000 physician offices PatientPoint solutions empower better health for more than 750 million patient visits each year Learn more at patientpointcom <span><p> <div> <p><span><em>PatientPoint recognizes that privacy is important to you Please read the PatientPoint privacy policy we want you to be familiar with how we may collect use and disclose your information Employer is EOEMFDV<em><span><p> <div> <div>
Healthcare Outside Sales Executive
Company: PatientPoint
Location: Baltimore, MD
Posted Mar 09, 2024
The job posting is for a sales position at PatientPoint, a digital health company. The job involves marketing and selling patient engagement and educational digital programs to healthcare providers. The company offers a competitive compensation package, comprehensive benefits, and a hybrid work model.
Sr. Analyst, Operational Excellence, Strategy & Insights
Company: PatientPoint
Location: Remote
Posted Mar 17, 2024
PatientPoint, a leading digital health company, is seeking a Senior Analyst for its Strategy & Insights team. The role involves supporting a Customer Strategy Lead, managing third-party market research projects, and evaluating customer ad performance. The ideal candidate should have experience in market research, strong analytical skills, and proficiency in Excel, PowerPoint, and data visualization tools. The position offers a hybrid schedule, competitive compensation, and a collaborative work environment.
Sr. Pricing Analyst
Company: PatientPoint
Location: Cincinnati, OH
Posted Mar 09, 2024
<div> <p><span>It is an exciting time to be part of the PatientPoint team As the clear leader in the pointofcare industry we offer an ideal peoplefocused place to <strong>innovate<strong> positively <strong>impact<strong> patient education and doctorpatient connections and <strong>be<strong> <strong>inspired<strong> to build a great career <span><p> <div> <p><strong>Location <strong>Cincinnati<p> <p><strong>Hybrid Schedule<strong> 3 days in office 2 days at home weekly<br ><p> <p><strong>Job Summary <strong><br >The Senior Pricing Analyst works with advertisers via their agencies and our sales team to design point of care advertising campaigns that use available inventory to meet client goals and price them appropriately<p> <p>In this role you would serve as the key point of contact for our client sales team focused on high revenue and complex accounts and partner internally with crossfunctional teams to develop and present brandspecific physician and patient targeting recommendations within the Patient Point network<p> <p>This role contributes to profitable growth by providing analytical support for renewals supporting upsell opportunities and delivering evidence for increased price realization<p> <p><strong>What Youll Do <strong><p> <ul><li>Determine a brands program pricing prepares campaign cost proposals and targets<li> <li>Develops and applies deep expertise in PatientPoint product offerings and pricing approaches<li> <li>Ensures proposals are developed in accordance with company pricing standards<li> <li>Identifies the right campaign targeting structure and metrics to meet customer and company needs<li> <li>Manages inventory availability during the pricingproposal process and throughout a brands contract<li> <li>Maintains holistic view on historic pricing data and competitive intensity for client brands across programs<li> <li>Queries and analyzes prescription sales data<li> <li>Partner with strategy and insights team to inform renewal approach using campaign performance history brandspecific life cycle factors and baseline sales trends<li> <ul><p><strong>What We Need <strong><p> <ul><li>3+ years of professional experience in an analyst pricing statistics or related position<li> <li><u>Advanced Excel<u> experience required including Vlookups Pivot tables amp Charts and IF functions<li> <li>Experience working with large datasets tens of thousands of records<li> <ul><p><strong>Desired Qualifications <strong><p> <ul><li>Bachelors Degree in Pricing Marketing Marketing Research Statistics Healthcare Business or other related fields<li> <li>Knowledge and prior use of Salesforce<li> <li>Experience with Pharmaceutical data<li> <li>Experience with R and SQL<li> <li>Experience with Tableau<li> <ul><p><strong>What Youll Need to Succeed <strong><p> <ul><li>Strong leadership energy initiative passion for customers discipline and influencing skills<li> <li>Interest in collaborating with and mentoring less experienced team members<li> <li>Ability to work well under pressure juggle multiple requests and adhere to tight deadlines<li> <ul><p><br ><br ><p><div> <p><span><span><strong>What We Offer<br ><strong><span><span>We know you bring your whole self to work every day That is why we are committed to providing modernized benefits and cultural perks to our teammates We offer competitive compensation comprehensive and affordable benefits flex time off to rest and charge where applicable a hybrid work model mental amp emotional wellness resources and coaching 401K and more<span><span><p> <p><span><strong>About PatientPoint<br ><strong><span><span>PatientPoint® is a leading digital health company that connects patients healthcare providers and life sciences companies with the right information in the moments care decisions are made Our solutions are proven to influence patient behavior and improve health outcomes driving value for all stakeholders Across the nations largest network of connected digital devices in 35000 physician offices PatientPoint solutions empower better health for more than 750 million patient visits each year Learn more at patientpointcom <span><p> <div> <p><span><em>PatientPoint recognizes that privacy is important to you Please read the PatientPoint privacy policy we want you to be familiar with how we may collect use and disclose your information Employer is EOEMFDV<em><span><p> <div> <div>
Ad Operations Quality Specialist
Company: PatientPoint
Location: Cincinnati, OH
Posted Mar 17, 2024
<div> <p><span>It is an exciting time to be part of the PatientPoint team As the clear leader in the pointofcare industry we offer an ideal peoplefocused place to <strong>innovate<strong> positively <strong>impact<strong> patient education and doctorpatient connections and <strong>be<strong> <strong>inspired<strong> to build a great career <span><p> <div> <p><em><strong>Location Cincinnati OH<br >Hybrid Schedule 4 days in office1 day at home weekly<strong><em><p> <p><strong>Job Summary<strong><p> <p>The <strong>Ad Operations Quality Specialist<strong> QA plays an important role in ensuring the quality of client digital ads The primary responsibility will be to support the development delivery process by creating improving and executing test plans and performing manual QA across our digital programs As a Quality Specialist you will partner with developers and globalregional product owners to analyze requirements and execute test plans You will gain an understanding of QA testing how our sites function the software development lifecycle and agile project management<p> <p><strong>What You Will Do<strong><p> <ul><li>Work with developers and product owners to understand product requirements and develop strategies for testing them<li> <li>Coordinate and execute testing activities<li> <li>Perform regular regression testing and postproduction validations<li> <li>Partner with developers to debug and test issues in realtime<li> <li>Review business requirements test and certify changes for production readiness<li> <li>Review and debrief endtoend functional and integration test results with stakeholders<li> <li>Promptly escalate any issue which affects product delivery and quality of production release<li> <li>Work closely with the developers to test new featuresenhancements collaborating with them to iron out finer business requirements<li> <li>Leverage Tools to help with automated testing and proactive quality control of the websites<li> <li>Obtain knowledge of publishing platforms to assist in troubleshooting<li> <ul><p><strong>What We Need<strong><p> <ul><li>Prior related training or onthejob experience<li> <li>Ability to learn new platforms and tools quickly<li> <li>Problemsolver and critical thinker<li> <li>Detail Oriented<li> <ul><p><strong>Desired Qualifications<strong><p> <ul><li>1+ years experience with web amp product development and working with technical projects amp products<li> <li>Familiarity with web technology and product testing<li> <li>Experience with project management<li> <ul><p><strong>What You Will Need to Succeed<strong><p> <ul><li>Exceptional organizational skills and ability to juggle competing priorities <li> <li>Ability to quickly learn the digital products<li> <li>Highly effective problemsolver with ability to quickly acknowledge when issues should be escalated<li> <li>Strong interpersonal skills ability to establish and maintain influential relationships utilize empathy and collaborate closely across multiple teams <li> <ul><div> <p><span><span><strong>What We Offer<br ><strong><span><span>We know you bring your whole self to work every day That is why we are committed to providing modernized benefits and cultural perks to our teammates We offer competitive compensation comprehensive and affordable benefits flex time off to rest and charge where applicable a hybrid work model mental amp emotional wellness resources and coaching 401K and more<span><span><p> <p><span><strong>About PatientPoint<br ><strong><span><span>PatientPoint® is a leading digital health company that connects patients healthcare providers and life sciences companies with the right information in the moments care decisions are made Our solutions are proven to influence patient behavior and improve health outcomes driving value for all stakeholders Across the nations largest network of connected digital devices in 35000 physician offices PatientPoint solutions empower better health for more than 750 million patient visits each year Learn more at patientpointcom <span><p> <div> <p><span><em>PatientPoint recognizes that privacy is important to you Please read the PatientPoint privacy policy we want you to be familiar with how we may collect use and disclose your information Employer is EOEMFDV<em><span><p> <div> <div>
Onboarding Coordinator
Company: PatientPoint
Location: Cincinnati, OH
Posted Mar 15, 2024
<div> <p><span>It is an exciting time to be part of the PatientPoint team As the clear leader in the pointofcare industry we offer an ideal peoplefocused place to <strong>innovate<strong> positively <strong>impact<strong> patient education and doctorpatient connections and <strong>be<strong> <strong>inspired<strong> to build a great career <span><p> <div> <p><strong>Onboarding Coordinator<strong><p> <p>It is an exciting time to be part of the PatientPoint team As the clear leader in the pointofcare industry we offer an ideal peoplefocused place to <span datacontrast=none>innovate<span><span datacontrast=none> positively <span><span datacontrast=none>impact <span><span datacontrast=none>patient education and doctorpatient connections and <span><span datacontrast=none>be inspired<span><span datacontrast=none> to build a great career <span> <br ><span datacontrast=auto> <span><br ><strong><span datacontrast=none>Location <span><strong><span datacontrast=none>Cincinnati OH<span><p> <p><span datacontrast=none><strong>Hybrid Schedule<strong><span><span datacontrast=none> 3 days in office 2 days at home weekly<span> <p> <p><span datacontrast=none><strong>Job Summary <strong><span> <br ><span datacontrast=none>The Onboarding Coordinator works with our Provider Sales Team Installation Vendors and Customers during the initial partnership with PatientPoint programs In addition to building this new relationship they will create a positive experience during the installation process<span><p> <p><strong>What Youll Do <strong><span dataccpprops=> <span><p> <ul><li><span datacontrast=none> Manage and review enrollments received by the Provider Sales team for program compliance and data accuracy<span><li> <li>Goto contact for program specific sellin requirements and installation logistics<li> <li>Responsible for data accuracy within internal database<li> <li>Serve as the liaison between the Installation Vendors and Customer through the installation process<li> <li>Coordinates all hardware and technician deliverables to meet installation schedule<li> <li>Conducts onboarding training with Customers<li> <li>Interact with Customers to provide information in response to inquiries and concerns about PatientPoint solutions and services<li> <li>Assist Customers Installation Vendors and Internal Departments with resolution involving internet connectivity<li> <ul><p><strong>What We Need <strong><span dataccpprops=> <span><p> <ul><li><span datacontrast=none> 12 years of experience within project management while working in a team environment<span><li> <li>Consistent ability to craft clear grammatically correct and professional business communication<li> <ul><p><strong>Desired Qualifications <strong><span dataccpprops=> <span><p> <ul><li><span datacontrast=none> Associates degree or equivalent combination of education and experience preferred <span><li> <li>Demonstrated proficiency in MS Office Suite including an advanced ability in Excel<li> <li>Strong Interpersonal skills ability to establish and maintain successful crossfunctional relationships and collaborate closely with multiple teams<li> <li>Strong computer competency with database systems<li> <ul><p><strong>What Youll Need to Succeed <strong><span dataccpprops=> <span><p> <ul><li><span datacontrast=none> Detailorientation strong attention to detail and accurate<span><li> <li>Focused and results oriented consistent ability to deliver and by deadline<li> <li>Can do attitude in an environment of entrepreneurship and opportunity with changing priorities<li> <li>Critical thinker with the ability to identify solve problems amp thrive in a fastpaced environment<li> <li>Exceptional organizational skills and ability to juggle competing priorities<li> <li>Problem Solverability to identify issues and proactively make recommendations for solving<li> <ul><div> <p><span><span><strong>What We Offer<br ><strong><span><span>We know you bring your whole self to work every day That is why we are committed to providing modernized benefits and cultural perks to our teammates We offer competitive compensation comprehensive and affordable benefits flex time off to rest and charge where applicable a hybrid work model mental amp emotional wellness resources and coaching 401K and more<span><span><p> <p><span><strong>About PatientPoint<br ><strong><span><span>PatientPoint® is a leading digital health company that connects patients healthcare providers and life sciences companies with the right information in the moments care decisions are made Our solutions are proven to influence patient behavior and improve health outcomes driving value for all stakeholders Across the nations largest network of connected digital devices in 35000 physician offices PatientPoint solutions empower better health for more than 750 million patient visits each year Learn more at patientpointcom <span><p> <div> <p><span><em>PatientPoint recognizes that privacy is important to you Please read the PatientPoint privacy policy we want you to be familiar with how we may collect use and disclose your information Employer is EOEMFDV<em><span><p> <div> <div>
Field Quality Manager
Company: PatientPoint
Location: Tampa Bay, FL
Posted Mar 09, 2024
PatientPoint, a leading digital health company, is seeking a collaborative and compassionate Manager to lead its Field Quality Team. The role involves managing a team of Field Quality Coordinators, ensuring high-quality customer service, and enforcing quality and customer service standards. The ideal candidate should have 3-5 years of management experience, excellent communication skills, and proactive problem-solving abilities. PatientPoint offers competitive compensation, comprehensive benefits, and a hybrid work model.
Pricing Analyst
Company: PatientPoint
Location: Cincinnati, OH
Posted Mar 09, 2024
The job posting is for a Pricing Analyst position at PatientPoint, a leading digital health company. The role involves working with advertisers to design point-of-care advertising campaigns and pricing them appropriately. The company offers a competitive compensation package, comprehensive benefits, and a hybrid work model.
Technical Support Specialist, L2
Company: PatientPoint
Location: Cincinnati, OH
Posted Dec 21, 2023
Please read the PatientPoint privacy policy, we want you to be familiar with how we may collect, use, and disclose your information. We offer competitive compensation, comprehensive and affordable benefits, flex time off to rest and charge, where applicable, a hybrid work model, mental & emotional wellness resources and coaching, 401K and more. Our innovative, tech-enabled solutions create more effective doctor-patient interactions and deliver high value for patients, providers and healthcare sponsors. Through our nearly 140k unique healthcare provider relationships, PatientPoint’s solutions impact roughly 750 million patient visits each year, further advancing our mission of making every doctor-patient engagement better®. Learn more at patientpoint.com. PatientPoint recognizes that privacy is important to you. About PatientPointPatientPoint® is the patient engagement platform for every point of care. What We Need Minimum 2 years’ experience in customer service role Associate degree or equivalent professional help desk/ technical work experience Ability to interface with all levels of people from IT personnel, Doctors, technicians Consistent ability to craft clear, grammatically correct, and professional business communication Desired Qualifications Strong work ethic and quality standards Detail-orientation – strong attention to detail and focus on accuracy Proven problem solving and decision-making skills What You’ll Need to Succeed Professional demeanor to successfully represent and serve as part of the PatientPoint brand Ability to quickly learn the Company’s products and services Curiosity and a commitment to continuous learning Motivated self-starter who proactively takes initiative Poise under pressure and ability to work in a fast-paced, high-stress environment Highly effective problem-solver with ability to quickly acknowledge when issues should be escalated Excellent verbal and written communication skills Strong interpersonal skills – ability to establish and maintain influential relationships, utilize empathy, and collaborate closely across multiple teams Exceptional organizational skills and ability to juggle competing priorities Advanced skills in Microsoft Word, Excel and PowerPoint LI-Hybrid LI-ED1 What We OfferWe know you bring your whole self to work every day. You will also work directly with our field partners to drive technical resolution, root cause analysis, technical troubleshooting (hardware/ software/ network) to assist in providing an outstanding service experience. What You Will Do Ongoing daily outreach to customers to ensure network quality standards and troubleshoot Schedule logistics coordination of onsite visits; with ownership of customer satisfaction Identify root cause analysis of offline devices Build relationships with both customers and vendors Efficiently respond to practice and partner questions issues; effectively collaborate with appropriate service resources to ensure resolution in a timely manner Meet performance standards for quantity and quality of customer interactions Autonomously manage and troubleshoot issues Develop thorough knowledge and understanding of customer challenges, expectations and success measure Develop ongoing documentation of practices for all customer interactions Work collaboratively with internal Customer Success and Onboarding Teammates Maintain expert knowledge of PatientPoint products and services.
Technical Support Specialist, L1
Company: PatientPoint
Location: Cincinnati, OH
Posted Dec 22, 2023
Please read the PatientPoint privacy policy, we want you to be familiar with how we may collect, use, and disclose your information. We offer competitive compensation, comprehensive and affordable benefits, flex time off to rest and charge, where applicable, a hybrid work model, mental & emotional wellness resources and coaching, 401K and more. Our innovative, tech-enabled solutions create more effective doctor-patient interactions and deliver high value for patients, providers and healthcare sponsors. Through our nearly 140k unique healthcare provider relationships, PatientPoint’s solutions impact roughly 750 million patient visits each year, further advancing our mission of making every doctor-patient engagement better®. Learn more at patientpoint.com. PatientPoint recognizes that privacy is important to you. About PatientPointPatientPoint® is the patient engagement platform for every point of care. What You Will Do Ongoing daily outreach to customers to provide level one technical support Build relationships with both customers and vendors Efficiently respond to practice and partner questions issues; effectively collaborate with appropriate service resources to ensure resolution in a timely manner Meet performance standards for quantity and quality of customer interactions Autonomously manage and troubleshoot issues Develop thorough knowledge and understanding of customer challenges, expectations and success measure Develop ongoing documentation of practices for all customer interactions Work collaboratively with internal Customer Success and Onboarding Teammates What We Need Minimum 2 years’ experience in customer service role Consistent ability to craft clear, grammatically correct, and professional business communication Desired Qualifications Strong work ethic and quality standards Detail-orientation – strong attention to detail and focus on accuracy Proven problem solving and decision-making skills What You’ll Need to Succeed Professional demeanor to successfully represent and serve as part of the PatientPoint brand Ability to quickly learn the Company’s products and services Curiosity and a commitment to continuous learning Motivated self-starter who proactively takes initiative Poise under pressure and ability to work in a fast-paced, high-stress environment Highly effective problem-solver with ability to quickly acknowledge when issues should be escalated Excellent verbal and written communication skills Strong interpersonal skills – ability to establish and maintain influential relationships, utilize empathy, and collaborate closely across multiple teams Exceptional organizational skills and ability to juggle competing priorities Advanced skills in Microsoft Word, Excel and PowerPoint LI-Hybrid LI-ED1 What We OfferWe know you bring your whole self to work every day. Employer is EOE/M/F/D/V As the clear leader in the point-of-care industry, we offer an ideal, people-focused place to innovate, positively impact patient education and doctor-patient connections, and be inspired to build a great career.
Digital Content Editor
Company: PatientPoint
Location: Cincinnati, OH
Posted Mar 14, 2024
<div> <p><span>It is an exciting time to be part of the PatientPoint team As the clear leader in the pointofcare industry we offer an ideal peoplefocused place to <strong>innovate<strong> positively <strong>impact<strong> patient education and doctorpatient connections and <strong>be<strong> <strong>inspired<strong> to build a great career <span><p> <div> <p><strong>Location <strong>Cincinnati OH<br ><strong>Hybrid Schedule<strong> 3 days in office2 days home weekly<p> <p><strong>Job Summary <strong><p> <p>PatientPoint is looking for a forwardthinking hardworking innovative fulltime Digital Designer to join our Cincinnati Ohiobased Creative team As a Digital Designer youll work as a member of the interactive touchscreen content team to assist with design creation from concept to execution to delivery Youll be responsible for working closely with the Art Director to create engaging designs for new content initiatives while maintaining updates to existing content You may also be asked to contribute feedback andor concepts to other teams within the Creative department as time allows You must be comfortable working as part of a collaborative dynamic diverse and dedicated multilocation creative team <p> <p><strong>What Youll Do <strong><p> <ul><li><strong>Design Content<strong> Youll create graphics for the touchscreen program across 13+ physician specialties This includes concept exploration execution and delivery You may also be asked to create mockups to share with internal teams for product marketing and sales As the Digital Designer youll be responsible for transforming health information for patients into compelling visuals Youll need outofthe box thinking but also be comfortable creating and working with templates You will have the ability to identify compelling stock photography illustrate icons and have a strong eye for layout and typography that aligns with content and brand positioning<li> <li><strong>Collaborate and Present<strong> Youll brainstorm and explore new design ideas with the team to help craft new innovative ways to increase engagement The Digital Designer will also participate in design reviews by presenting concepts or providing feedback to other designers<li> <li><strong>Project Manage<strong> Youll be responsible for reaching project deadlines and tracking your projects from concept to completion through the companys project management software<li> <ul><p><strong>What We Need <strong><p> <ul><li>College degree in graphic design or relevant field<li> <li>25 years of digital design experience<li> <li>Strong design skills including strength in layout and typography<li> <li>Proficiency in Adobe Creative Suite Strong skills in XD Illustrator Photoshop and InDesign required<li> <li>Effective communication skills collaborative mindset and ability to meet deadlines<li> <li>Eye for detail and visual consistency<li> <li>Ability to learn our brand identity and know how to incorporate it into design Understand product design systems and apply elements as needed<li> <li>Work samples or a link to your portfolio<li> <ul><p><strong>Desired Qualifications <strong><p> <ul><li>Experience in animation a plus<li> <li>Experience in interactive kiosk design a plus<li> <li>Print design and Figma knowledge a plus<li> <li>Experience with Jira or similar project management software<li> <ul><p><strong>What Youll Need to Succeed <strong><p> <ul><li>A thirst for knowledge and wanting to explore new ideas and processes<li> <li>Excellent time management skills<li> <li>Ability to prioritize projects and work on multiple jobs at one time<li> <li>Ability to quickly adapt and shift priorities when needed<li> <li>Clear communication skills capacity to work remotely and the ability to follow instructions<li> <li>An inclusive mindset and can easily adapt to diversity<li> <ul><div> <p><span><span><strong>What We Offer<br ><strong><span><span>We know you bring your whole self to work every day That is why we are committed to providing modernized benefits and cultural perks to our teammates We offer competitive compensation comprehensive and affordable benefits flex time off to rest and charge where applicable a hybrid work model mental amp emotional wellness resources and coaching 401K and more<span><span><p> <p><span><strong>About PatientPoint<br ><strong><span><span>PatientPoint® is a leading digital health company that connects patients healthcare providers and life sciences companies with the right information in the moments care decisions are made Our solutions are proven to influence patient behavior and improve health outcomes driving value for all stakeholders Across the nations largest network of connected digital devices in 35000 physician offices PatientPoint solutions empower better health for more than 750 million patient visits each year Learn more at patientpointcom <span><p> <div> <p><span><em>PatientPoint recognizes that privacy is important to you Please read the PatientPoint privacy policy we want you to be familiar with how we may collect use and disclose your information Employer is EOEMFDV<em><span><p> <div> <div>