Jobs at Percona
802,053 open positions
MySQL Consultant
Company: Percona
Location: APAC
Posted Apr 15, 2024
Percona, a respected open-source thought leader, seeks an experienced MySQL professional to join their global team. The role involves providing professional services, assessing technology and management dynamics, creating documentation, and contributing to the open-source community. The ideal candidate will have 5+ years of MySQL administration, Linux experience, and strong scripting skills. Percona offers flexible hours, remote work, and a collaborative culture with generous benefits.
Director of Support Services
Company: Percona
Location: Remote
Posted Apr 21, 2024
<p><span>We are seeking an experienced and dynamic professional to join our team as the Director of Support The successful candidate will lead our Support team which includes managers overseeing a globally distributed team of expert database engineers who support critical customer infrastructure 24x7x365 <span><p> <p><br ><p> <p><span>Reporting directly to the VP of Subscription Services the Director of Support will provide strategic direction and guidance to ensure exceptional customer satisfaction and excellent quality of services This position will be based in the Americas or EMEA region<span><p> <p><br ><p> <p>Notice that this position is for Support Services Consulting not Customer Success <p> <p><b>What You Will Do<b> <p><ul><li><i><b>Leadership and Team Management<b><i><li> <li>Provide strategic leadership to the Support team setting clear goals and ensuring alignment with the companys overall objectives<li> <li>Lead mentor and inspire a team of support managers and engineers to provide exceptional customer support<li> <li>Foster a collaborative and highperformance culture within the Support organization focused on customer satisfaction and continuous improvement<li> <li><i><b>Service Excellence<b><i><li> <li>Oversee the delivery of worldclass support services to our customers ensuring prompt and effective issue resolution<li> <li>Establish and maintain service level agreements SLAs to meet or exceed customer expectations<li> <li>Drive continuous improvement initiatives to enhance support processes and workflows<li> <li><i><b>Customer Advocacy<b><i><li> <li>Act as a customer advocate within the organization conveying customer needs and feedback to relevant stakeholders<li> <li>Collaborate with product development teams to provide insights for product improvement based on customer interactions experiences and trends<li> <li><i><b>Operational Efficiency<b><i><li> <li>Optimize support operations to ensure efficient resource utilization and scalability<li> <li>Implement and manage best practices technologies and tools to enhance team productivity and customer satisfaction<li> <li>Implement and enhance best practices related to knowledge management and knowledgecentered service KCS methodologies<li> <li><i><b>Collaboration<b><i><li> <li>Collaborate with the Subscription Services leadership team to ensure that Support strategies align seamlessly with the objectives and goals of Subscription Services<li> <li>Collaborate with the Go to Market and Product teams to understand customer requirements and align support service offerings accordingly<li> <li>Coordinate with other departments to ensure seamless customer interactions and issue resolution<li> <li><i><b>Metrics and Reporting<b><i><li> <li>Define and monitor key performance indicators KPIs to gauge the effectiveness and efficiency of the Support team<li> <li>Provide regular reports and updates to the executive team on support performance<li> <li>Presentation of key details about the operation to upper management including Monthly and Quarterly Business Reviews on the strategic and operational status of the business<li> <ul><p><b>What Youve Done<b> <p><ul><li>At least 10 years of management experience ideally 35 years in a Director role<li> <li>Proven experience in a leadership role within a 24x7x365 support environment<li> <li>Exceptional interpersonal and communication skills<li> <li>Demonstrated ability to lead and inspire teams to achieve outstanding results<li> <li>Strategic thinking and the ability to translate business goals into actionable support strategies<li> <li>Experience with implementing and optimizing support technologies<li> <li>PampL management experience<li> <ul><p><b>What Will Make You Stand Out<b> <p><ul><li>Vision you lead with clarity confidence and a solutionoriented attitude<li> <li>Humility you keep your ego and selfinterests in check<li> <li>Credibility you are trusted and respected among your peers<li> <li>Accountability you are answerable for accomplishing work and goals and you own your decisions and actions<li> <li>Strategic you prudently plan priorities to align with business objectives both internally and in alignment with organizational objectives and customer needs<li> <li>Levelheadedness you are cool calm and collected especially in times of chaos and unrest<li> <li>Levity without it our job environment is no better than a sweatshop<li> <li>Willingness and availability to travel at least six times per year including International travel<li> <ul><p> <p><p>Percona is a highly respected thought leader in the global opensource community Our mission is to Keep Open Source Open We provide services and software for MySQL MongoDB PostgreSQL and MariaDB<p> <p><br ><p> <p>Percona is remoteonly and globally dispersed we have colleagues in more than 50 countries We offer a collaborative highlyengaged culture where your ideas are welcome and your voice is heard<p> <p><br ><p> <p>Our staff receives generous benefits including flexible work hours and paid time off all your equipment for your remote office funds for career development external training certifications conferences and the opportunity to participate in an equity incentive plan<p> <p><br ><p> <p>If you love the idea of working with a highgrowth tech company that is one of the best in the business and known globally as a goto in the opensource database space lets talk <p> <p><br ><p> <p>Connect with us and stay up to date on our latest news and developments by following us on LinkedIn and Twitter We look forward to connecting with you<p> <p><br ><p> <p><p>
DBA Team Manager
Company: Percona
Location: USA
Posted Apr 16, 2024
Percona Managed Services is a world-class team of database engineers passionate about tackling complex database environments. They excel technically and strive to improve and optimize customer environments. The company emphasizes a culture of high performance and continuous improvement, and offers flexible working hours, remote work freedom, and a collaborative culture.
Sr. MongoDB Escalation Specialist
Company: Percona
Location: Other US Location
Posted May 09, 2024
Percona is seeking a Senior MongoDB Engineer with expert-level knowledge of MongoDB, excellent Linux skills, and prior technical support experience. The role involves providing professional technical support services for MongoDB, resolving complex problems, and contributing to the evolution of technical support for open source databases. The successful candidate will also assist fellow support engineers, create blogs and support content, collaborate with other departments, and impact product strategy. Percona offers a remote-first culture with flexible hours, international team, and opportunities for career development and travel.
Database Performance Consultant - PostgreSQL
Company: Percona
Location: Remote
Posted Apr 27, 2024
<p>Who is Percona<p> <p>Percona is a respected thought leader in the open source community We provide services and software for MySQL MongoDB PostgreSQL and Maria DB to open source users globally<p> <p><br ><p> <p>Percona is remotefirst and globally dispersed we have 320 people in almost 50 countries We offer a collaborative highlyengaged culture where your ideas are welcome and your voice is heard The growth and development of our staff is a top priority we provide funding for training certifications conferences and more <p> <p>Discover what it means to work with some of the smartest people in the industry who also know how to have fun and are always willing to lend a helping hand We offer flexible hours the ability to work remotely and the amazing experience of working with a multinational team of experts<p> <p><br ><p> <p>The Percona Support Team<p> <p> <p> <p>Percona Support is a global elite team of engineers who love getting to the bottom of weird and interesting database behaviour We understand our customers business needs and the nuances of their technical environments This allows us to help our customers see the big picture and identify opportunities to improve their overall database infrastructures <p> <p> <p> <p>What youll be doing<p> <p> <p> <p>Youll be teaming with some of the most wellknown database experts in the industry who are even better teammates friends and mentors Youll have the opportunity to develop your own skills and become more powerful than you can possibly imagine with databases<p> <p> <p> <p>This is not a boring entrylevel role where youll just be triaging the boring and monotonous<p> <p> <p> <p>Your main responsibility will be helping our customers DBA teams when they need expert assistance Youll do that by gathering relevant data and investigating issues to provide a detailed analysis of your findings in a digestible format by email instant message or voice For more serious and productionimpacting issues youll perform screensharing sessions to help them quickly navigate and resolve issues<p> <p> <p> <p>When youre not fixing things youll be authoring new blog posts on interesting topics for our opensource community to digest answering questions on our forum creating new articles in our customerfacing knowledge base for more frequently seen issues and hosting webinars amongst other things<p> <p> <p> <p>This is a remote role so you can be located anywhere in the world All you need is a decent stable internet connection<p> <p><b>Youll stand out if you have the following<b> <p><ul><li>Good handson knowledge of PostgreSQL PostgreSQL Provided tools and Contribution modules<li> <li>Be a skilled with some of the PostgreSQL ecosystem of tools and technologies<li> <li>Knowledgeable about performance tuning query optimization amp index tuning<li> <li>Knowhow of backup solutions such as pg base backup pgBackRest and WALG etc and also the PointinTimeRecovery<li> <li>Some experience with high availability solutions replication routers proxies etc<li> <li>Exposure and practice with zerodowntime procedures<li> <li>Good understanding of monitoring requirements<li> <li>Demonstrable experience of administering Linux based systems<li> <li>Ability to troubleshoot methodically identifying and applying fixes for known errors and when necessary capacity to think outside of the box to resolve complex issues<li> <li>Selftaught and enthused to grow your skill set with new technologies as the industry continues to evolve<li> <li>Availability to travel for the occasional team meeting conference or customer visit<li> <li>Experience working with customers in English<li> <li>Very desirable to have related Kubernetes knowledge <li> <ul><p><b>What Will Make you Stand Out<b> <p><ul><li>MySQL knowledge<li> <li>Experience working in SLAbound operations<li> <li>OpenSource Community contributions could be a blog<li> <li>Good practice with working over screensharingphone<li> <li>Patroni Repmgr Stolon <li> <li>Cloud Services such as AWS and RDS Azure GCP<li> <li>Percona Monitoring amp Management PMM and other monitoring tools<li> <li>Configuration management solutions such as Ansible Puppet or Chef<li> <li>Good grasp of ANSI SQL 92 to 2016 and ability to writerewrite SQL statements involving Window functions and recursive CTEs<li> <li>Indexing methods including FullText Indexing<li> <li>Contrib Modules of PostgreSQL<li> <li>Most popular extensions pgrepack pgpartman pgaudit etc<li> <li>Foreign Data Wrappers of PostgreSQL postgresfdw oraclefdw tdefdw filefdw etc<li> <li>Advanced Linux troubleshooting tools gdb perf strace bpftrace tcpdump etc<li> <li>Experience programming in C<li> <ul><p> <p><p>Percona is a respected thought leader in the opensource community We provide services and software for MySQL MongoDB PostgreSQL and MariaDB to opensource users globally <p> <p><br ><p> <p>Percona is remotefirst and globally dispersed we have colleagues in more than 50 countries We offer a collaborative highlyengaged culture where your ideas are welcome and your voice is heard The growth and development of our staff is a top priority we provide funding for training certifications conferences and more <p> <p><br ><p> <p>Discover what it means to work with some of the smartest people in the industry who also know how to have fun and are always willing to lend a helping hand We offer flexible hours the ability to work remotely and the amazing experience of working with a multinational team of experts<p> <p><br ><p> <p><b>Perconas Lifestyle <b><p> <p><br ><p> <p> Enjoy the freedom to work remotely from anywhere in the world<p> <p> With top talent sourced globally you will enjoy an international and culturally diverse team<p> <p> Flexibility in your working hours means you can prioritize your personal life pursue hobbies volunteer and stay active<p> <p> Our internal programs include groups like <p> <p> <b>The Percona Adventure Team<b> This team embarks on unforgettable journeys to breathtaking locations around the world for activities such as mountain climbing hiking white water rafting and more <p> <p> <b>Women Transforming Technology<b> is a grassroots program committed to building a supportive community of women in technology Their goals are to connect empower and inspire women in all areas and levels of the organization<p> <p> <b> Flow days <b>Fridays at Percona are for focusing on finding your workflow Meetings and distractions are limited on Fridays so you can focus on getting things done<p> <p> <b>FryDays <b> With Percona being so globally dispersed there are not many holidays that overlap for everyone FryDays are four Fridays each year where everyone at Percona can unplug and enjoy the same 3day weekend<p> <p><br ><p> <p>Percona is remoteonly and globally dispersed we have colleagues in more than 50 countries We offer a collaborative highlyengaged culture where your ideas are welcome and your voice is heard<p> <p><br ><p> <p>Our staff receives generous benefits including flexible work hours and paid time off all your equipment for your remote office funds for career development external training certifications conferences and the opportunity to participate in an equity incentive plan<p> <p><br ><p> <p>Connect with us and stay up to date on our latest news and developments by following us on LinkedIn and Twitter We look forward to connecting with you<p> <p><br ><p> <p>Location Remote workfromhome position anywhere 5day work week including weekend<p> <p><br ><p> <p>Participation with the oncall team schedule You will need to be able to travel to company events conferences etc as safety permits <p> <p><br ><p> <p><br ><p> <p><span><span><p> <p><p>
DBA Team Manager (remote)
Company: Percona
Location: Other US Location
Posted Apr 21, 2024
<p><span>Percona Managed Services is a worldclass elite team of database engineers passionate about tackling the worlds most complex database environments We excel technically and continuously strive to improve and optimize our customers environments Our technical expertise combined with our Service Delivery Managers ability to translate technical language into practical solutions creates a powerful synergy for solving complex business problems<span><p> <p><br ><p> <p><span>Our customers rely on our expertise daily setting high expectations for us to meet and exceed At Percona we emphasize a culture of high performance and continuous improvement particularly in Managed Services As a manager in this department its crucial to maintain and enhance this culture This role involves leading a highperforming team gaining their trust and maximizing their exceptional talents<span><p> <p><br ><p> <p><b>What You Will Do<b> <p><ul><li>You will lead a diverse and talented group of DBAs fostering a highperforming team culture that balances hard work with camaraderie Your role involves guiding the team to excel and encouraging their growth as a coach mentor and teammate<li> <p><br ><p> <li>As the manager of a globally diverse and multicultural team your primary focus will be maintaining our high service standards This includes recruiting individuals who align with our culture building strong relationships with customers to understand their needs and continually seeking ways to enhance your teams performance both as a unit and as individual contributors in serving our customers<li> <p><br ><p> <li>This remote position is based in the US region working with our global distribution of Perconians in the APAC EMEA and the Americas It requires a stable highspeed internet connection<li> <p><br ><p> <ul><p><b>What You Have Done<b> <p><ul><li>At least 5 years of experience in people management and leadership servicing external customers<li> <li>Experience in managing technical teams preferably in customerfacing support environments<li> <li>Skilled in process improvement and organizational change management<li> <li>Knowledgeable in all aspects of service delivery<li> <li>Superior customer service skills with a commitment to ensuring customer success<li> <li>A proactive approach to problemsolving with the ability to create and execute detailed plans<li> <li>Versatility in discussing both lowlevel technical details and highlevel strategy<li> <li>Capable of quickly identifying and resolving complex problems<li> <li>Able to work independently with minimal supervision<li> <li>Fluent in written and spoken English<li> <li>Strong work ethic and an entrepreneurial mindset<li> <p><br ><p> <ul><p><b>What Will Make You Stand Out<b> <p><ul><li>Proven ability to mentor and develop people<li> <li>Demonstrated experience in Project Management including stakeholder engagement and driving initiatives to the finish line<li> <li>Ability to work effectively in a remote setting<li> <li>Clear professional communication maintaining confidence under pressure<li> <li>Flexibility and availability for escalation purposes<li> <li>Solutiondriven and opennes to trying new methods and adjusting processes to enhance customer interactions and technical delivery<li> <li>Influential presence capable of positively impacting fellow team members regardless of direct reporting lines<li> <li>Familiarity with Open Source principles its community and mindset<li> <ul><p><b>Percona Lifestyle<b> <p><ul><li>Remote Work Freedom Enjoy the freedom to work remotely from anywhere in the world<li> <li>Global Talent and Diversity With top talent sourced globally you will enjoy an international and culturally diverse team<li> <li>Flexible Working Hours Flexibility in your working hours means you can prioritize your personal life pursue hobbies volunteer and stay active<li> <p><br ><p> <li>Our internal programs include groups like<li> <li> The Percona Adventure Team This team embarks on unforgettable journeys to breathtaking locations around the world for activities such as mountain climbing hiking white water rafting and more<li> <li> Women Transforming Technology A grassroots program committed to building a supportive community of women in technology Their goals are to connect empower and inspire women in all areas and levels of the organization<li> <li> Flow days Fridays at Percona are for focusing on finding your workflow Meetings and distractions are limited on Fridays so you can focus on getting things done<li> <li> FryDays With Percona being so globally dispersed there are not many holidays that overlap for everyone FryDays are four Fridays each year where everyone at Percona can unplug and enjoy the same 3day weekend<li> <p><br ><p> <li>To apply for this position please submit your application form Due to the large number of applicants we ask that you also answer some workrelated background questions If you have any other doubts feel free to contact Silvia Gudino at silviagudinoperconacom<li> <p><br ><p> <p><br ><p> <ul><p> <p><p>Percona is a respected thought leader in the opensource community We provide services and software for MySQL MongoDB PostgreSQL and MariaDB to opensource users globally <p> <p><br ><p> <p>Percona is remotefirst and globally dispersed we have 300 people in more than 40 countries We offer a collaborative highly engaged culture where your ideas are welcome and your voice is heard The growth and development of our staff is a top priority we provide funding for training certifications conferences and more <p> <p><br ><p> <p>Discover what it means to work with some of the smartest people in the industry who also know how to have fun and are always willing to lend a helping hand We offer flexible hours the ability to work remotely and the amazing experience of working with a multinational team of experts <p> <p><p>
Redis/Valkey Support Technical Lead
Company: Percona
Location: USA
Posted Apr 17, 2024
<p class=jobDescription> <p> Percona stands as a trailblazer in the realm of opensource database technology dedicated to empowering businesses with robust scalable and innovative solutions With a commitment to excellence we continuously redefine the standards of data management helping organizations harness the power of opensource databases for optimal performance and efficiency <p> <p> <p> <p> <strong> Position Charter <strong> <p> <p> <p> <p> Percona is joining forces with the Linux Foundation in support of the Valkey project to offer a true opensource Redis alternative If you are passionate about all things RedisValkey love helping customers succeed and want to play a critical role in evolving technical support for open source databases Perconas RedisValkeyTechnical Lead position was made for you <p> <p> <p> <p> The RedisValkey Technical Lead is responsible for the highquality technical execution of Perconas RedisValkey product and service capabilities This is a multifaceted role focussed on driving Perconas reputation and exposure within the RedisValkey ecosystem and ensuring that Percona remains at the forefront of the Redis arena <p> <p> <p> <p> This is a technical role primarily focusing on the technical aspects of RedisValkey knowledge and thought leadership creating public and customerfacing technical content and knowledge sharing for both Percona customers and the wider community While technically focussed elements of this content will be directed by the Marketing and Community teams ensuring that specific technical themes are selected which are aligned with Perconas strategy around Valkey and associated technologies This role also works closely with our Global Services teams acting as an escalation point for complex RedisValkeyrelated support tickets and other technical requests Participation in Perconas Valkey software product direction is also an essential part of the role with the Technical Lead enabled to influence and guide Perconas product strategy with the Engineering team <p> <p> <p> <p> To succeed in this role the RedisValkey Technical Lead collaborates with stakeholders from the Global Services Go To Market Product and Engineering teams to contribute to Perconas Redis and Valkeyfocused goals <p> <p> <p> <p> <p> <p> <p> <p> <p> <p> <strong> What You Will Do <strong> <p> <ul> <li> <p> Create technical content for the community and Percona subscribers to consume Blogs Whitepapers KnowledgeBase articles webinars and conference talks are all media types that may be used <p> <li> <li> <p> Delivers professional servicesconsulting engagements for strategic or complex projects <p> <li> <li> <p> Acts as a technical escalation point for Global Services takes ownership of complexescalated Support tickets and owns them through to resolution <p> <li> <li> <p> Supports and assists in the continual improvement of Perconas quality of SupportService delivery by participating in ticket reviewsspot checks to identify opportunities for improvement related to newly introduced RedisValkey ecosystem software <p> <li> <li> <p> Provides feedback and guidance on Perconas Valkey and broader where appropriate software product strategy contributing to functional specifications for product enhancements changes or new software products as applicable <p> <li> <li> <p> Follow the latest industry developments and stay uptodate on corporate competitors <p> <li> <li> <p> Identifies trendsetter ideas by researching industry and related events publications and announcements tracking individual contributors and their accomplishments <p> <li> <li> <p> Supporting the Percona Go To Market teams on strategic Valkey related opportunities <p> <li> <li> <p> Talking at strategically identified conferences throughout the year <p> <li> <li> <p> LeadsBuildsParticipates in a collaborative community of RedisValkey experts within Percona <p> <li> <li> <p> As the Technical Lead your hours will be flexible between America and European timezone as required <p> <li> <ul> <p> <p> <p> <strong> What You Have Done <strong> <p> <ul> <li> <p> Expertlevel knowledge of Redis and related technologies on Linux <p> <li> <li> <p> Fluent written and spoken English communication skills <p> <li> <li> <p> Professional customer serviceoriented attitude <p> <li> <li> <p> Strong work ethic and entrepreneurial approach <p> <li> <li> <p> Ability to communicate clearly and professionally under pressure <p> <li> <li> <p> Availability to participate in a 24x7 oncall roster for escalation purposes <p> <li> <li> <p> Strong mentoringcoaching skills <p> <li> <li> <p> Ability to work independently with minimal direction <p> <li> <li> <p> Desire to travel internationally and speak at Perconasponsored events and other conferences <p> <li> <li> <p> Demonstrated ability to communicate with Management at CustomersPartners in an escalation ownership and management capacity <p> <li> <li> <p> Prior technical support experience is a must have including providing services to agreed SLAs <p> <li> <ul> <p> <p> <p> <strong> What Will Make You Stand Out <strong> <p> <ul> <li> <p> Familiarity with other open source databases such as MySQL MongoDB or PostgreSQL <p> <li> <li> <p> Expertise with DBaaS environments such as Redisbased Amazon RDS or Aurora <p> <li> <li> <p> Software development experience and sourcelevel familiarity with RedisValkey <p> <li> <ul> <p> <p> <p> <p> <p> Percona is a highly respected thought leader in the global opensource community Our mission is to Keep Open Source Open We provide services and software for MySQL MongoDB PostgreSQL and MariaDB Percona is remoteonly and globally dispersed we have colleagues in more than 50 countries We offer a collaborative highlyengaged culture where your ideas are welcome and your voice is heard <p> <p> <p> <p> Our staff receives generous benefits including flexible work hours and paid time off all your equipment for your remote office funds for career development external training certifications conferences and the opportunity to participate in an equity incentive plan <p> <p> <p> <p> If you love the idea of working with a highgrowth tech company that is one of the best in the business and known globally as a goto in the opensource database space lets talk <p> <p> <p> <p> Connect with us and stay updated on our latest news and developments by following us on <a class=fontbold underline fontbold underline postingslink href=httpswwwlinkedincomcompanyperconaabout rel=noopener noreferrer nofollow target=blank> LinkedIn <a> and <a class=fontbold underline fontbold underline postingslink href=httpstwittercomPerconarefsrc=twsrc5Egoogle7Ctwcamp5Eserp7Ctwgr5Eauthor rel=noopener noreferrer nofollow target=blank> Twitter <a> We look forward to connecting with you <p> <p> <p> <p> ltWEBONLYgt <p><p>
Web QA Analyst (remote)
Company: Percona
Location: Remote
Posted May 03, 2024
Percona is hiring a Web QA Tester to ensure software quality through manual and automated testing. The role involves reviewing system specifications, developing test plans, executing test cases, and reporting bugs. The ideal candidate should have experience in QA testing, knowledge of front-end technologies, and excellent communication skills. Percona offers a remote-first culture with opportunities for growth and development.
Sr. MongoDB Specialist
Company: Percona
Location: Remote
Posted Apr 22, 2024
<p>Who is Percona<p> <p>Percona is a respected thought leader in the open source community We provide services and software for MySQL MongoDB PostgreSQL and Maria DB to open source users globally <p> <p><br ><p> <p>Percona is remotefirst and globally dispersed we have 250 people in almost 40 countries We offer a collaborative highlyengaged culture where your ideas are welcome and your voice is heard The growth and development of our staff is a top priority we provide funding for training certifications conferences and more <p> <p><br ><p> <p>Discover what it means to work with some of the smartest people in the industry who also know how to have fun and are always willing to lend a helping hand We offer flexible hours the ability to work remotely and the amazing experience of working with a multinational team of experts<p> <p><br ><p> <p>The Percona Support Team <p> <p>Percona Support is a global elite team of engineers who love getting to the bottom of weird and interesting database behaviour We understand our customers business needs and the nuances of their technical environments This allows us to help our customers see the big picture and identify opportunities to improve their overall database infrastructures <p> <p><br ><p> <p>What youll be doing <p> <p>Youll be teaming with some of the most wellknown database experts in the industry who are even better teammates friends and mentors Youll have the opportunity to develop your own skills and become more powerful than you can possibly imagine with databases<p> <p><br ><p> <p>This is not a boring entrylevel role where youll just be triaging the boring and monotonous <p> <p>Your main responsibility will be helping our customers DBA teams when they need expert assistance Youll do that by gathering relevant data and investigating issues to provide a detailed analysis of your findings in a digestible format by email instant message or voice For more serious and productionimpacting issues youll perform screensharing sessions to help them quickly navigate and resolve issues <p> <p><br ><p> <p>When youre not fixing things youll be authoring new blog posts on interesting topics for our opensource community to digest answering questions on our forum creating new articles in our customerfacing knowledge base for more frequently seen issues and hosting webinars amongst other things <p> <p><br ><p> <p>This is a remote role so you can be located anywhere in the world All you need is a decent stable internet connection<p> <p><b>What You Will Do<b> <p><ul><li>Ownership of technical support tickets related to MongoDB and related technologies<li> <li>Serve as a Level 3 escalation point and resource for Support and Global Services regarding MongoDB customer issues<li> <li>Ensure that tickets are kept up to date and driven to resolution<li> <li>Maintain up to date technical and nontechnical documentation related to MongoDB<li> <li>Be at the forefront of Percona blogs and look to research and identify gaps in the customer knowledge base adding technical and thought leadership articles<li> <li>Keep current regarding the latest technology trends in the MongoDB community<li> <li>Team knowledge transfer regular update and training to the whole of Support<li> <li>Webinar recordings <li> <li>Spot checks QA<li> <ul><p><b>Your Experience Skills Attributes<b> <p><ul><li>Expertlevel knowledge of MongoDB <li> <li>Excellent Linux skills and familiarity with debugging issues at code level <li> <li>Very desirable to have related Kubernetes knowledge <li> <li>Prior technical support experience is a must have including providing services to agreed SLAs<li> <li>Fluent written and spoken English communication skills <li> <li>Professional customer service oriented attitude <li> <li>Strong work ethic and entrepreneurial approach <li> <li>Ability to communicate clearly and professionally under pressure <li> <li>Availability to participate in a 24x7 on call roster for escalation purposes <li> <li>Mentoringcoaching skills <li> <li>Ability to work independently with minimal direction<li> <li>Desire to travel internationally and speak at Percona Live and other conferences <li> <ul><p> <p><p><b>Perconas Lifestyle <b><p> <p><br ><p> <p> Enjoy the freedom to work remotely from anywhere in the world<p> <p> With top talent sourced globally you will enjoy an international and culturally diverse team<p> <p> Flexibility in your working hours means you can prioritize your personal life pursue hobbies volunteer and stay active<p> <p> Our internal programs include groups like <p> <p> <b>The Percona Adventure Team<b> This team embarks on unforgettable journeys to breathtaking locations around the world for activities such as mountain climbing hiking white water rafting and more <p> <p> <b>Women Transforming Technology <b>is a grassroots program committed to building a supportive community of women in technology Their goals are to connect empower and inspire women in all areas and levels of the organization<p> <p> <b>Flow days<b> Fridays at Percona are for focusing on finding your workflow Meetings and distractions are limited on Fridays so you can focus on getting things done<p> <p> <b>FryDays<b> With Percona being so globally dispersed there are not many holidays that overlap for everyone FryDays are four Fridays each year where everyone at Percona can unplug and enjoy the same 3day weekend<p> <p><br ><p> <p>Percona is remoteonly and globally dispersed we have colleagues in more than 50 countries We offer a collaborative highlyengaged culture where your ideas are welcome and your voice is heard<p> <p><br ><p> <p>Our staff receives generous benefits including flexible work hours and paid time off all your equipment for your remote office funds for career development external training certifications conferences and the opportunity to participate in an equity incentive plan<p> <p><br ><p> <p>Connect with us and stay up to date on our latest news and developments by following us on LinkedIn and Twitter We look forward to connecting with you<p> <p><br ><p> <p><br ><p> <p><span><span><p> <p><p>
MongoDB Database Support Engineer
Company: Percona
Location: North America,Latin America
Posted May 01, 2024
Percona is seeking a MongoDB Engineer to provide top-tier technical support, resolve complex issues, and contribute to content creation and product strategy. The ideal candidate should have extensive knowledge of MongoDB, RDBMS, Linux systems, and cloud providers. They should also be comfortable with troubleshooting, expanding their skill set, and traveling occasionally. Percona offers a remote-first culture with flexible hours, international team, and opportunities for career development.
MySQL Consultant
Company: Percona
Location: EMEA
Posted Apr 15, 2024
Percona, a respected open-source thought leader, seeks an experienced MySQL professional to join their Professional Services team. The role involves providing services for MySQL and MariaDB, assessing technology and people dynamics, creating documentation, and contributing to the open-source community. The ideal candidate should have 5+ years of MySQL administration, Linux administration experience, and strong scripting skills. Experience with high availability tools, architecture reviews, and database migrations is beneficial. Percona offers flexible work hours, remote work, and a collaborative culture with generous benefits.
Sr. MongoDB Specialist
Company: Percona
Location: North America
Posted May 06, 2024
Percona is a globally recognized open-source database company offering services and software for MySQL, MongoDB, PostgreSQL, and Maria DB. They have a remote-first culture with 250 employees in nearly 40 countries. Percona prioritizes staff growth and development, providing funding for training, certifications, and conferences. The company values collaboration, engagement, and a supportive work environment. The Percona Support Team, composed of elite engineers, assists customers with complex database issues. The role involves handling technical support tickets, serving as a Level 3 escalation point, and maintaining up-to-date documentation. Expert-level knowledge of MongoDB, excellent Linux skills, and prior technical support experience are required. Percona offers a flexible work environment, international team, and generous benefits, including equipment, career development funds, and equity incentive plans.