Jobs at Podium
34,313 open positions
Sales Development Representative (Lahore, Pakistan)
Company: Podium
Location: Other US Location
Posted May 09, 2024
Podium, a local business support platform, is seeking a sales professional to prospect, educate, and qualify leads. The ideal candidate should be fluent in English, have 2 years of B2B sales experience, and be based in Lahore, Pakistan. The role involves aligning Podium solutions with prospect needs, collaborating with sales reps, and achieving monthly quotas. Podium is an equal opportunity employer, committed to fostering a culture of exceptional talent and innovation.
Director of Growth, Website Strategy
Company: Podium
Location: Provo, UT
Posted May 02, 2024
<div> <p>At Podium our mission is to help local businesses win Our lead conversion platform powered by AI and integrations helps local businesses convert leads faster communicate easier and make more sales Every day thousands of local businesses utilize our review management communication marketing and payments products <p> <p>Our work and focus on helping local businesses thrive has been recognized across the industry including Forbes Next Billion Dollar Startups Forbes Cloud 100 the Inc 5000 and Fast Companys Worlds Most Innovative Companies<p> <p>At Podium we believe in fostering a culture that thrives on hiring and developing exceptional talent Our operating principles serve as a compass guiding daily behavior and decisionmaking and ensure we hire people who will thrive at Podium If you resonate with our operating principles and are energized by our mission Podium will be a great place for you<p> <div> <p><strong>About the Role<strong><p> <p>As a senior leader in our Integrated ProductMarketing organization you will own the strategy for Podiumcom sitting at the intersection of product marketing design and engineering This role requires a visionary leader who possesses a blend of strategic thinking technical fluency and creative storytelling The ideal candidate has deep expertise in website strategy conversion rate optimization SEO growth tactics and a track record of developing strategies that attract convert and retain visitors This leader moves with extreme ownership and urgency relentlessly prioritizing high impact initiatives that move business metrics <p> <p><strong>What you will be doing<strong><p> <ul><li>Develop and articulate a clear vision and roadmap for Podiumcom that supports Podiums growth and customer experience goals <li> <li>Lead a team of cross functional partners across designcreative engineering and marketing to bring your strategy to fruition optimizing for speed while not sacrificing quality <li> <li>Audit the entire user journey on our website identifying opportunities to improve conversion drive understanding and intent and improve user experience<li> <li>Own the endtoend responsibility for website changes from ideation to implementation to measurement <li> <li>Implement a rigorous testing roadmap from landing pages to CTAs to form optimization driving continuous improvement to key funnel metrics <li> <li>Lead internal amp external team in implementing an SEO and editorial strategy that grows high intent traffic and ACV generated via organic search Partner with design on a videoheavy approach <li> <li>Partner with marketing channel owners to maximize advertising impact by developing tools content and pages that increase lead volume and conversion<li> <li>Grow and develop an exceptional team known for deep expertise innovative ideas speed and results Foster a positive team dynamic<li> <li>Draw from your past playbook while continuously generating new insights staying on top of industry best practices amp internal learnings<li> <li>Partner with engineering to drive strategy on the website tech stack and QA processes to ensure that the site is highly reliable <li> <li>Develop reporting dashboards that drive visibility of performance and drivers <li> <li>Build a mobile1st experience<li> <ul><p><strong>What you should have<strong><p> <ul><li>710+ years in growth product management or growth marketing roles with 5+ years driving website strategy product growth and organic customer acquisition This candidate ideally has SaaS experience <li> <li>Deep expertise in web strategy conversion rate optimization product growth tactics and SEO at scale at consumer or B2B companies <li> <li>Familiarity with the marketing funnel from traffic generation to MQL to opportunity creation to deal closure<li> <li>A performance driven mentality and a track record of driving meaningful improvements across key metrics like site conversion rates traffic leads and ACV generated <li> <li>Stellar project management and collaboration skills with the ability to work effectively across crossfunctional teams at a high velocity<li> <li>Analytical horsepower Fluency in analytics platforms such as Google Analytics and data visualization tools <li> <li>Ability to dig deeply into data nuances while also serving as a data simplifier who brings clarity on core insights to stakeholders<li> <li>Stellar communicator across all levels of the organization <li> <li>Passion for working in a fastpaced software environment and a drive to continuously grow impact <li> <li>Excellent critical thinking and problemsolving skills<li> <li>Lead by example approach we have a startup culture and while you will start with a great team and grow it leaders at Podium rollupyoursleeves <li> <li>Customerfirst mentality<li> <ul><p><strong>BENEFITS<strong><p> <ul><li>Open and transparent culture <li> <li>Life insurance long and shortterm disability coverage<li> <li>Paid maternity and paternity leave<li> <li>Fertility Benefits<li> <li>Generous vacation time plus three 4day summer holiday weekends<li> <li>Excellent medical dental and vision benefits<li> <li>401k Plan with competitive company matching<li> <li>Biannual swag drops with cool Podium gear and apparel <li> <li>A stellar HQ Utah gym with local professional coaches and classes offered<li> <li>Onsite HQ Utah child care center subsidized for employees<li> <li>Additional benefits for fully remote employees<li> <ul><p><em>Podium is an equal opportunity employer Podium provides equal employment opportunities EEO to all employees and applicants for employment without regard to race color religion gender national origin sexual orientation gender identity or expression age disability genetic information marital status or veteran status<em><p>
Director of Growth, Website Strategy
Company: Podium
Location: USA
Posted May 02, 2024
The role is for a senior leader in the Integrated Product/Marketing organization, responsible for developing and articulating a clear vision and roadmap for Podium.com. The ideal candidate should have deep expertise in website strategy, conversion rate optimization, SEO, and growth tactics. They will lead a cross-functional team, own end-to-end responsibility for website changes, and implement a rigorous testing roadmap. The candidate should have a performance-driven mentality, excellent project management skills, and a customer-first mentality. Benefits include a transparent culture, generous vacation time, excellent medical benefits, and a stellar HQ gym.
Podium - CX Knowledge Manager
Company: Podium
Location: Lehi, UT
Posted Apr 30, 2024
The text provides information about a position, 'Podium CX Knowledge Manager', located in Lehi, UT, with a date, 'Apr 30'. There is no sentiment or opinion expressed in the text.
Product Support Expert - Contractor (Philippines)
Company: Podium
Location: Remote
Posted Apr 29, 2024
Podium, a company dedicated to aiding local businesses, offers a comprehensive platform for lead conversion, communication, marketing, and payments. Their AI-powered solutions have earned industry recognition. They value a culture of exceptional talent and customer obsession. The Customer Support role involves troubleshooting, delivering a human-first experience, and collaborating with various departments to enhance customer engagement. Requirements include fluency in English, SaaS customer support experience, and familiarity with web technologies and support systems. The daily rate for this role is $50.78.
Director of Sales Development
Company: Podium
Location: Provo, UT
Posted Apr 29, 2024
Podium, a company recognized by Forbes and Fast Company, is seeking an experienced Sales Development Director. The role involves leading, coaching, and managing SDR team leads, developing and driving SDR strategy, and collaborating with cross-functional teams. The ideal candidate should have 3+ years of SDR/sales management experience, fluency in prospecting tools, and experience in a fast-paced SaaS organization. Benefits include a transparent culture, career growth opportunities, and a stellar onsite gym.
Product Support Expert - Contractor (Medellín, Colombia)
Company: Podium
Location: Remote
Posted May 02, 2024
<div> <p>At Podium our mission is to help local businesses win Our lead conversion platform powered by AI and integrations helps local businesses convert leads faster communicate easier and make more sales Every day thousands of local businesses utilize our review management communication marketing and payments products <p> <p>Our work and focus on helping local businesses thrive has been recognized across the industry including Forbes Next Billion Dollar Startups Forbes Cloud 100 the Inc 5000 and Fast Companys Worlds Most Innovative Companies<p> <p>At Podium we believe in fostering a culture that thrives on hiring and developing exceptional talent Our operating principles serve as a compass guiding daily behavior and decisionmaking and ensure we hire people who will thrive at Podium If you resonate with our operating principles and are energized by our mission Podium will be a great place for you<p> <div> <p><span>Our Customer Support efforts are essential to our customers experience helping to answer questions troubleshoot customer inquiries and working creatively to keep customers working on what matters most growing their business <span><p> <p><span>People who thrive in this role are curious and creative theyre driven by empowering others to be successful Theyre energized by the opportunity to be challenged and enjoy growing and stretching their skills every day The customer is at the center of everything we do<span><p> <p><strong>What you bring<strong><p> <ul><li><strong>Customer Obsession<strong><span> Youre passionate about empowering customers and love the challenge of finding what will help them most<span><li> <ul><ul><li><strong>Curiosity <strong><span>You are not afraid to ask questions and have an always learning mantra<span><li> <ul><ul><li><strong>Ownership <strong><span>You proactively set high standards and follow through on goals and take responsibility for your performance<span><li> <ul><ul><li><strong>Adaptability <strong><span>You thrive in a dynamic environment and are comfortable with ambiguity and changing customer priorities and needs<span><li> <ul><ul><li><strong>Communication<strong><span> Youre an excellent communicator and thrive at creating clarity and alignment Organization and prioritization are key tools in your tool kit<span><li> <ul><p><strong>What you will be doing<strong><p> <ul><li><span>You will work with Podium customers to answer howto questions and troubleshoot the Podium platform When customers have questions you have answers<span><li> <li><span>You will deliver a humanfirst experience and resolutions for customers through voice and written interactions across chat email phone and Podium tools in a timely and accurate manner<span><li> <li><span>You will become an expert in Podium products both at a technical and customer usecase level<span><li> <li><span>You will not stop at a simple resolution but will look for opportunities to help customers maximize their value from Podium looking for new ways to work smarter and delight customers<span><li> <li><span>You will work with Podium to increase organizational efficiencies share feedback and help others work smarter while driving customer value higher<span><li> <li><span>You will collaborate with certain Podium departments Sales Onboarding Account Management Retention etc to increase customer engagement and contribute to retaining customers long term <span><li> <ul><p><strong>General terms of contract fulfillment<strong><p> <ul><li><span>Ticket Resolution + Case Volume<span><li> <li><span>Customer Satisfaction + Quality of Customer Interactions<span><li> <ul><p><strong>What experience you should have<strong><p> <ul><li><span>MUST SPEAK ENGLISH FLUENTLY<span><li> <li><span>Must be geographically based in Medellín<span><span> Colombia<span><li> <li><span>23 years of providing SoftwareasaService SaaS customer support to businesses with examples where youve influenced customers for the better<span><li> <li><span>Demonstrated background of providing support for multiple online software or SaaS products andor IT experience<span><li> <li><span>Experience building best practices geared towards support quality and efficiencies potentially from having served as a Subject Matter Expert SME or in other roles<span><li> <li><span>The ability to balance working independently and through ambiguity while contributing to improving customer satisfaction<span><li> <li><span>Multiple examples of prioritizing for highest impactvalue work amongst competing priorities or demands<span><li> <li><span>You are familiar with basic web technologies ex HTML CSS JSON and JavaScript<span><li> <li><span>You are familiar with navigating and working with multiple support systems ex Zendesk Freshdesk Service Cloud ServiceNow LiveAgent Intercom Salesforce Twilio etc<span><li> <ul><p><strong>What you should know<strong><p> <ul><li><span>Must be available to provide the services within US business hours<span><li> <li><span>Contractual pay is $1700 USDmonth <span><li> <ul>
Senior Software Engineer - AI Agent Team
Company: Podium
Location: USA
Posted May 02, 2024
Podium is seeking a Senior Software Engineer with expertise in large language models to develop AI agents for local businesses. The role involves the entire lifecycle of AI agent development, rapid prototyping, and iterative development. The ideal candidate should have 5+ years of programming experience, strong analytical skills, and proficiency in Python. Benefits include a transparent culture, comprehensive health benefits, and a stellar HQ gym.
GRC Analyst
Company: Podium
Location: USA
Posted May 01, 2024
The job posting is for a Governance Risk Management and Compliance (GRC) security analyst position. The role involves supporting security initiatives, aligning security strategy with information systems, and overseeing compliance with various standards and regulations. The ideal candidate should have a strong technical background, at least 5 years of experience in security compliance or risk management, and knowledge of various regulatory requirements. The role requires conducting risk analysis, maintaining oversight of GRC-related platform usage, monitoring third-party vendors, analyzing findings, and recommending security improvement initiatives. The candidate should have a Bachelor's degree in a related field, strong business acumen, and excellent communication skills. Prior team leadership experience, experience with cloud environments, and familiarity with state, federal, and international privacy laws are preferred. The company offers a range of benefits including a transparent culture, life insurance, paid leave, fertility benefits, generous vacation time, excellent medical benefits, a 401k plan, and more.
Senior Backend Python Engineer
Company: Podium
Location: Remote
Posted May 02, 2024
<div> <p>At Podium our mission is to help local businesses win Our lead conversion platform powered by AI and integrations helps local businesses convert leads faster communicate easier and make more sales Every day thousands of local businesses utilize our review management communication marketing and payments products <p> <p>Our work and focus on helping local businesses thrive has been recognized across the industry including Forbes Next Billion Dollar Startups Forbes Cloud 100 the Inc 5000 and Fast Companys Worlds Most Innovative Companies<p> <p>At Podium we believe in fostering a culture that thrives on hiring and developing exceptional talent Our operating principles serve as a compass guiding daily behavior and decisionmaking and ensure we hire people who will thrive at Podium If you resonate with our operating principles and are energized by our mission Podium will be a great place for you<p> <div> <p><strong>The Role<strong><p> <p>Podium is looking for a talented Senior Backend Python Engineer with an interest in building agentic applications using large language models LLMs In this role you will be joining a team of engineers tasked with empowering local businesses by creating AI agents that efficiently handle customer interactions to optimize operations and reclaim valuable time If you are passionate about tackling complex challenges thrive in a fastpaced iterative environment and have a knack for breaking down intricate problems we think youll be a great fit<p> <p><strong>What you will be doing<strong><p> <ul><li>Develop and deploy advanced AI applications powered by large language models to help local businesses automate interactions and manage leads<li> <li>Collaborate with crossfunctional teams to drive the entire lifecycle of AI application development from conception and design to implementation and maintenance<li> <li>Engage in rapid prototyping and iterative development to refine AI solutions based on realworld performance and feedback<li> <li>Implement monitoring and evaluation systems to track the effectiveness of AI applications in production ensuring high reliability and user satisfaction<li> <li>Contribute to a culture of innovation by staying current with industry trends in AI and applying cuttingedge research to practical business solutions<li> <ul><p><strong>What you should have<strong><p> <ul><li>5+ years of handson programming experience with a modern language such as Python Go or Elixir AND proficiency in Python<li> <li>Disciplined approach to testing and quality assurance<li> <li>Excellent communication skills and the ability to work effectively in a team setting<li> <li>Ability to solve ambiguous problems and thrive in a fastpaced environment<li> <ul><p><strong>What we hope you have<strong><p> <ul><li>5+ years of experience contributing to the architecture and design of largescale distributed systems in a hypergrowth SaaS setting<li> <li>Exceptional writing abilities with the capacity to craft and optimize prompts for generative AI models<li> <li>A keen interest in staying uptodate with the latest advancements in AI and applying them to realworld problems<li> <ul><p><strong>BENEFITS<strong><p> <ul><li>Open and transparent culture <li> <li>Life insurance long and shortterm disability coverage<li> <li>Paid maternity and paternity leave<li> <li>Fertility Benefits<li> <li>Generous vacation time plus three 4day summer holiday weekends<li> <li>Excellent medical dental and vision benefits<li> <li>401k Plan with company matching<li> <li>Biannual swag drops with cool Podium gear and apparel <li> <li>A stellar HQ Utah gym with local professional coaches and classes offered<li> <li>Onsite HQ Utah child care center subsidized for employees<li> <ul><p><em><span>Podium is an equal opportunity employer Podium provides equal employment opportunities EEO to all employees and applicants for employment without regard to race color religion gender national origin sexual orientation gender identity or expression age disability genetic information marital status or veteran status<span><em><p>
Senior Backend Python Engineer
Company: Podium
Location: USA
Posted May 02, 2024
Podium is looking for a Senior Backend Python Engineer to join a team of engineers tasked with empowering local businesses by creating AI agents. The role involves developing and deploying advanced AI applications, collaborating with cross-functional teams, and contributing to a culture of innovation.
Senior Software Engineer - VOIP
Company: Podium
Location: USA
Posted May 01, 2024
Podium is seeking a Senior Software Engineer with expertise in VOIP solutions. The role involves developing and deploying VOIP features, diagnosing and resolving quality issues, collaborating with cross-functional teams, and identifying and resolving bottlenecks in VoIP infrastructure. The ideal candidate should have 8+ years of programming experience, experience with VoIP platforms, strong analytical skills, and excellent communication skills. Benefits include a positive work culture, comprehensive health benefits, and a stellar HQ gym.