Jobs at Retool
214,318 open positions
Associate Sales Engineer
Company: Retool
Location: San Francisco, CA
Posted Oct 13, 2023
You will lead high-level discovery calls, debug customer issues, and work cross-functionally with Account Executives, Sales Engineers, our Marketing team, and our Support team to give Retool’s users a best-in-class experience. You’ll also contribute to the enablement of the sales team as a whole by building out demo apps for our AE’s, working on Retool’s own internal tooling, and giving presentations on strategies and best practices around our sales process.WHO YOU'LL WORK WITH:As a member of the sales team, you’ll work with our Account Executive, Sales Engineering, Customer Engineering, Support teams, and Marketing teams to help prospective customers be successful with Retool and drive new business. For more information, please visit the benefits and perks section of our careers page!At this time, Retool is only set up to employ in the US and UK. Whether it’s refunding orders, underwriting loans, managing marketplaces, rolling out new features, analyzing transactions, or providing customer support, Retool makes it dramatically faster and easier to build the internal tools that teams need to succeed. Retools are customer focused, and you’ll join an organization that genuinely enjoys collaborating to build an incredibly innovative product. IN THIS ROLE, YOU'LL:Develop creative messaging strategies to best reach our new usersGenerate sales pipeline by scheduling meetings with our prospectsBecome a subject matter expert in Retool and answer technical questions about the platformLead Zoom conversations with new users to better understand their Retool use case(s)Maintain a clean and organized book of accounts using SalesforceRelay product and user feedback to internal teams all across RetoolAchieve daily, weekly, and quarterly metricsTHE SKILLSET YOU'LL BRING:You’re an effective communicator, both in your writing and speechYou have a technical aptitude, and a hunger to always be learning new technologiesYou love testing, tracking, and iterating on your processYou thrive in a fast-growing and ever changing environmentYou’re self-directed and able to maintain your own schedule and workloadYou’re coachable, and open to giving and taking constructive feedbackRetool offers generous benefits to all employees. We’ve developed the fastest way to build internal tools, saving companies time, resources, and engineering bandwidth. Many of our prospective customers have technical questions, so you’ll need to become an expert on the product and be comfortable learning new technical concepts quickly. We believe that the future of software development lies in being a force multiplier for developers and technical builders, helping them move considerably faster as they build a lot more software. We’re looking for highly collaborative people as we build a world-class team to support this mission, and we’d love for you to join us!WHY WE’RE LOOKING FOR YOU: This year, we are eager to continue expanding our team to meet our 2023 sales goals. Today, our customers span from small startups building their first operational tools, to Fortune 500 companies building mission-critical apps for thousands of users across their business.ABOUT RETOOL: At Retool, we’re changing how software is built. You will be the first point of contact for engaging our prospective customers across all of our segments and geographies, and are responsible for clear articulation of Retool’s technical and product value prop.WHAT YOU'LL DO:You will be responsible for generating a qualified pipeline from inbound trial sign-ups.
Support Engineer - Night Shift
Company: Retool
Location: Remote
Posted Oct 17, 2023
On a typical day, you might help someone debug a database connection, write examples of Javascript code for specific customer use cases, troubleshoot data structures, SQL queries, and API authentication—often live or on an impromptu screen-share.WHO YOU’LL WORK WITH: You’ll work with other support and software engineers to diagnose, troubleshoot, and solve customer problems. You’ll also help train new coworkers on supporting our users. If this sounds like you, we’d love to hear from you! IN THIS ROLE, YOU’LL: Work with our Enterprise users daily via email, Slack, chat, and Zoom during APAC hours.5pm - 1am PT Sunday through Thursday$100 weekly meal stipendTeach Retool users best practices around performance and development workflowsExplore our codebase, logs, and test instances to debug difficult problemsTroubleshoot new bugs and formalize bug reportsFlag incidents and outages to our on-call engineersRepresent customers internally and advocate for key issuesContribute to our documentation Help users debug issues with many different database types, APIs, and hosting platformsAnalyze and improve our support operations--there are always new Retool apps to build!Help us track support metrics and share findings you identifyTHE SKILLSET YOU’LL BRING:2-4 years of experience working in technical and customer-facing rolesA broad technical background and enjoy learning new technologies Intermediate understanding of JavaScript and web developmentIntermediate understanding of platform technologies such as AWS, Docker, Kubernetes, and AzureExperience supporting a SQL or NoSQL database management system Ability to communicate effectively through writing and virtually Ability to think on your feet and come up with creative solutions to non-obvious problemsAbility to empathize with customer challenges and enjoy problem-solvingBonus points if you know React and can fix minor bugs in our codebaseRetool offers generous benefits to all employees. For more information, please visit the benefits and perks section of our careers page!At this time, Retool is only set up to employ in the US and UK. Our platform supports over 30 integrations officially, so you’ll constantly be encountering novel situations. Support is a small team today, but rapidly expanding to match our customer growth.You’ll be joining a broader team of Retools who are passionate about serving our customers, enjoy collaborating to build an incredibly innovative product, and partake in some occasional-but-well-intentioned sarcasm. You’ll help answer their more difficult Retool development questions, troubleshoot connecting to many kinds of databases or APIs, and brainstorm app structure and best practices. As we continue to grow, we’re adding customer-centric support engineers to help our APAC customers build the systems and tools they need to run their businesses. WHAT YOU’LL DO: Working as a Support Engineer at Retool you’ll communicate with developers of all sizes to help unblock technical issues. As a result, we have more questions, feedback, and tickets coming in than ever before from developers using Retool across the globe. Today, our customers span from small startups building their first operational tools, to Fortune 500 companies building mission-critical apps for thousands of users across their business.WHY WE’RE LOOKING FOR YOU: In the last year, we’ve grown our customer base over 5x and continued to enhance our product.
Infrastructure Engineer
Company: Retool
Location: San Francisco, CA
Posted Sep 26, 2023
docker-compose, Kubernetes)A love of building productive, collaborative relationships, both within an engineering org and across the broader companyYou're excited by the ambiguity and high-ownership culture of early-stage startupsYou are pragmatic, solution-oriented, and scrappyYou enjoy working collaboratively with a broad range of job functions and rolesExperience with our tech stack: Node, Postgres, Docker, KubernetesExperience scaling relational databases (Postgres preferred)Good knowledge of cloud, on-prem, traffic routing, service architecture in multi-region setupRetool offers generous benefits to all employees. For more information, please visit the benefits and perks section of our careers page!At this time, Retool is only set up to employ in the US and UK. You will work cross functionally, supporting the engineering, product, design, customer success, support, and sales functions. IN THIS ROLE, YOU'LL:Scale Retool’s core cloud platform for high availability and performance globallyWork collaboratively with the rest of the engineering team to deliver infrastructure for core and emerging productsEvolve our backend architecture/infrastructure for both cloud and on-premise deploymentsWork with the team to set and prioritize our roadmap to maximize customer impactDefine and automate developer process/workflowSupport our systems in productionDevelop new data solutionsBuild monitoring and observability for production systemsConduct engineering interviews for new team membersTHE SKILLSET YOU'll BRING:7+ years of relevant experienceTrack record of delivering engineering projects and process improvementsExperience scaling cloud infrastructurePassion for building and productionizing developer productivity tools, frameworks, and other aspects of platform engineeringExperience with inner workings of Linux, containers (Docker, containerd), and container orchestration technologies (e.g. These scaling challenges are unique both in scope and in technical complexity as we scale both the company and the product.WHAT YOU'LL DO: As an early member of the infrastructure team, you will build and automate foundational systems for reliability, security, performance, developer velocity, and scale. Whether you’re interested in wide breadth or deep depth, there are both opportunities for both. Today, our customers span from small startups building their first operational tools, to Fortune 500 companies building mission-critical apps for thousands of users across their business.WHY WE'RE LOOKING FOR YOU: Retool started as a way to address obstacles with internal tools and has grown into a company that solves internal tooling for thousands of companies, from one-person startups to S&P 500 enterprises. We believe that the future of software development lies in being a force multiplier for developers and technical builders, helping them move considerably faster and build a lot more software. It’s akin to a new version of Visual Basic, HyperCard, or Flash—with a bit of Figma and some future-of-programming vibes thrown on top. We’ve done a lot with a little–we have a rapidly growing engineering team and a laundry list of features and foundational infrastructure pieces we want to tackle. Retool is in an exciting hyper-growth phase and we need infrastructure engineers to tackle our rapid scaling challenges. This is the operational software for refunding orders, underwriting loans, moderating content, managing marketplaces, rolling out new features, onboarding employees, analyzing transactions, providing customer support…the list is nearly endless. For most companies, building and maintaining all of these tools demands a lot of engineering time—scarce, expensive resources better put to use on customer-facing products.At Retool, we’re designing a new type of development environment that makes it dramatically faster and easier to build all of this software.
Product Designer
Company: Retool
Location: San Francisco, CA
Posted Sep 23, 2023
While we work very closely with our product teams, we’re intentional about preserving space for designers to learn and work alongside each other. WHAT YOU’LL DO: Own and drive the complete product design lifecycle of major featuresPartner with product, engineering, success, sales, and marketing to understand business objectives and uncover customer insightsPerform user research to identify problems and validate solutionsProduce the artifacts needed—specs, sketches, wireframes, mockups, prototypes, or code—to take UI ideas from conception to productionParticipate in design reviews and share work regularly with designers, cross-functional teams, leadership, and the companyContribute to Retool’s design system and component libraryHelp establish design team processes and uphold high standards for design and product qualityWHAT YOU'LL WORK ON: Adoption—Accelerate the adoption of Retool by shortening time-to-value, inspiring new customers, and encouraging network effectsApp experience—Design the core desktop building experience for Retool, from drag-and-drop UI building to writing queries and debugging appsDesign systems—Design the system that defines Retool and our customers’ appsDeveloper toolchain—Connect and improve on the traditional software development stack of environments, source control, documentation, testing, and release managementHub—Help our largest customers scale with Retool as a unified, integrated platform, from permissions management to observability and product analyticsGrid—Empower customers to immediately visualize their own databases and create new databases within Retool to power their appsMobile—Extend desktop Retool to support mobile-first workforces that rely on native mobile capabilitiesWorkflows—Enable customers to build and execute human-in-the-loop business processes that bring together backend automation with Retool’s frontend UITHE SKILLSET YOU'LL BRING: Have a strong portfolio demonstrating a generalist design skills and experience driving the product design lifecycle from end-to-endAre excited about breaking down technically complex problems into abstractions, finding a balance between ease of use, learnability, and powerLove thinking systematically about hard problems with a lot of tradeoffs—then going deep on getting the details right through rapid, continual iterationAre customer-obsessed and excited to spend time with usersHave experience designing developer-centric products, creative software, and/or enterprise internal toolsAre comfortable with basic HTML, CSS, and JavaScript. We’re constantly seeking just the right balance between convention and configuration, between technical expressiveness and conceptual simplicity.As a Product Designer, you’ll be joining an experienced, tight-knit, and collaborative group from diverse backgrounds who love combining research, data insights, and peer feedback into a user-centered design process. (Bonus points if you have some working knowledge of SQL, databases, or APIs! For more information, please visit the benefits and perks section of our careers page!At this time, Retool is only set up to employ in the US and UK. Because it’s possible to build nearly anything in Retool, we don’t have absolute control over how our users experience the product. This is the mission-critical software that runs business workflows: refunding orders, underwriting loans, moderating content, managing marketplaces, rolling out new features, onboarding employees, analyzing transactions, providing customer support…the list is nearly endless. Instead of designing just one product, we’re effectively designing unique software products for thousands of companies across many different verticals. This also presents a unique design challenge. ) Are an excellent communicator (and consider writing to be a fundamental design skill)Thrive in ambiguity, can independently prioritize work based on user needs and business goals, and take responsibility to drive product ideas forwardAre inspired to radically rethink how software is builtRetool offers generous benefits to all employees. For most companies, building and maintaining all of these tools demands a lot of engineering time—scarce, expensive resources better put to use on customer-facing products.At Retool, we’re designing a new type of development environment that makes it dramatically faster and easier to build all of this internal software. Retool unifies the ease of visual programming with the power of code, while abstracting away the tedious and repetitive tasks of development.
Analytics Engineer
Company: Retool
Location: San Francisco, CA
Posted Sep 22, 2023
We’ve already built out a solid stack on top of Segment, Databricks, DBT, and of course, Retool, but we need your help to ensure it scales with the company as our user base grows.WHO YOU'LL WORK WITH:As part of our data team you’ll work with stakeholders across the business, including finance, marketing, engineering, product, operations, and support. You’ll develop data sets to streamline operations, inform strategic priorities, and develop product insights. dbt, BigQuery, Redshift, Airflow, Snowflake)Skilled at data visualization, with strong opinions on the right way to distill information to various audiencesComfortable with common git workflows and at least one scripting or statistical programming language (ideally Python and/or R)A solution-oriented growth mindset. If this sounds like you, we’d love to hear from you! IN THIS ROLE, YOU'LL: Partner with business teams to deploy robust reports and analyses, surfacing key insights that shape Retool’s future directionDevelop dashboards and define metrics that drive key business decisions Build and maintain scalable ETL pipelinesDesign our Analytics and Business Intelligence architecture, assessing and implementing new technologies where fittingWork with our engineering teams to ensure robust instrumentation across areas of the productTHE SKILLSET YOU'LL BRING: Background in Analytics Engineering, Business Intelligence, Data Engineering, or Data AnalyticsIdeally 3+ years of experience managing and building large complex data sets across a range of sourcesExperience implementing and defining best data practices at scaleStrong SQL and data modeling skills, with experience applying skills to thoughtfully create data models in a warehouse environmentExcellent business acumen with the ability to translate stakeholder requirements into data modelsHand-on knowledge of ETL and data warehouse technologies (i.e. For more information, please visit the benefits and perks section of our careers page!At this time, Retool is only set up to employ in the US and UK. You’ll be joining a broader team of Retools who are passionate about serving our customers, enjoy collaborating to build an incredibly innovative product, and enjoy swapping stories. You’ll need to be a self-starter and thrive in a dynamic environmentA bias towards communication and collaboration with business and technical stakeholdersQuantitative rigor and systems thinking Retool offers generous benefits to all employees. You’ll initiate projects that solidify Retool’s reporting capabilities and help the company remain data-driven. We’ll look to you to define key metrics and develop dashboards that empower stakeholders to make data-informed decisions. We’ve created a new type of development environment, combining visual, drag-and-drop manipulation with code-based customization.
Design Producer
Company: Retool
Location: Remote
Posted Oct 13, 2023
Negotiating while driving for net positive outcomes.Defining, implementing, iterating and evangelizing the design process across all creative initiativesManage the creative production process to best enable the Brand Design team to deliver high-quality creative work that successfully connects to business impactSource, onboard, and manage external creative partners (e.g creative agencies, illustrators photographers, production companies). Negotiate and manage project statements of work, budget estimates, and partner contracts.Build systems for project documentation, status tracking, and facilitate communication practices with stakeholders around quality, impact and efficiency that maintain project health and set clear expectations for decision makingEstablish planning and resource processes in collaboration with design leadership on quarterly and annual project roadmaps Act as a champion for the brand and how design is applied globallyBe an active participant in design at Retool, providing thoughtful feedback across design and product teams in critiques, reviews, and moreTHE SKILLSET YOU’LL BRING:Minimum of 5 years of experience as producer in a creative agency or in-house teamUnderstanding of the formal elements of graphic design—not just limited to the web—including typography, color, layout, and compositionDemonstrated ability to facilitate the creative development process and guide the execution from conception to launchExcellent written and verbal communication skills; showcasing an ability to clearly communicate with team members, cross-functional partners, vendors, and leadershipStrong problem solving, project management, and organizational skillsYou are detail-oriented, organized, and are driven to create and maintain systems that enable others to do their best work.A track record of successfully collaborating with design, marketing, and engineering partners to translate creative needs, marketing insights, and project constraints into informed creative outputAn ability to balance many simultaneous projects, independently prioritize work based on project objectives and business goals, and thrive in a fast-paced, high-growth startup environmentA proactive, self-starter work ethic with the ability to operate independently within a small team; Thoughtful, empathetic and creative.Retool offers generous benefits to all employees. This position sits within our Brand Design team and will partner closely with the Head of Brand Design, playing an important role in implementing a structured, efficient process for shipping work across web, brand systems, events, campaigns, employee experience and more.IN THIS ROLE, YOU'LL:Partner with cross-functional partners to define project requirements and scope against business objectives. For more information, please visit the benefits and perks section of our careers page!At this time, Retool is only set up to employ in the US and UK. The best design work is made possible with best in class design processes. Because it’s possible to build nearly anything in Retool, we don’t have absolute control over how our users experience the product. We’re constantly seeking just the right balance between convention and configuration, between technical expressiveness and conceptual simplicity.ABOUT THE ROLERetool is looking for a Design Producer to define and enable our creative processes to help the team deliver high-quality, and impactful work. With our goal of not building another cookie-cutter enterprise SaaS brand, a well established process will play a critical role in yielding the best results. Instead of designing just one product, we’re effectively designing unique software products for thousands of companies across many different verticals.This also presents a unique design challenge. Today, our customers span from small startups building their first operational tools, to Fortune 500 companies building mission-critical apps for thousands of users across their business.DESIGN AT RETOOLRetool designers make decisions that will affect millions of people, from the developers creating software to the employees who operate it every day.
Business Recruiter
Company: Retool
Location: San Francisco, CA
Posted Oct 20, 2023
Retool is a company that aims to revolutionize the development of custom business software by providing a new type of development environment. This environment unifies the ease of visual programming with the power of code, making it faster and easier to build operational tools. Retool is currently seeking experienced business recruiters to scale their GTM and G&A teams, as they have aggressive hiring goals for the remainder of the year. The role involves owning the full-cycle recruiting process, partnering with GTM and G&A teams, and contributing to Retool's mission to build a diverse and performant company.
Software Engineer, Build and Release
Company: Retool
Location: San Francisco, CA
Posted Sep 26, 2023
multiple deploys per day).THE SKILLSET YOU'LL BRING: 4+ years of related professional experience, with 2+ years in a lead roleSolid experience in building release automation and tooling Familiarity with release frameworks and tools such as git, GitHub, Buildkite, CI/CD tooling, fastlaneComfortable being a hands on individual contributor, while simultaneously helping hire and scale the teamStrong programming experience with any major programming languageHave significant experience and willingness to work with other teams such as fellow engineers, product managers, deployed engineers, support, quality teams etc.Drive cross functional teams towards concrete and shared release goals and outcomesA passion for learning, especially through looking at new processes and tools that have significant impact on engineering teamsExcellent communication skillsHighly analytical and metrics-orientedDetail oriented BONUS POINTS:NodeJS/JavaScript/TypeScript experienceFamiliarity with React, React Native frontend web and mobile application developmentExperience with test automation and tools/frameworks like Cypress/Playwright/Selenium, Unit test frameworks like Jest etc..Retool offers generous benefits to all employees. For more information, please visit the benefits and perks section of our careers page!At this time, Retool is only set up to employ in the US and UK. This may include Creating and maintaining release automation pipelines.Building git, CI/CD, and Slack scripts, tooling, bots, and dashboards to help manage multiple in-flight releases.As we are a multi-tenant SaaS platform, performance and backwards compatibility are important aspects to preserve as we release new features and functionality. As we are going through a hyper growth cycle, we’ll want to explore strategies like automated canary deployments and analysis, helping Retool move fast with high quality.Since we also offer our product for on-prem deployment to our customers, you will be a key stakeholder in designing and implementing a safe and smooth new software release and distribution process.IN THIS ROLE, YOU WILL:Help build a great product that improves productivity of engineers across the globe by several orders of magnitude.Define best practices for releasing both SaaS and On-Prem products.Troubleshoot and help diagnose product defects, quality issues, observability gaps and how they relate to manage risk and ensure successful releases.Work collaboratively with product engineering teams to improve quality assurance standards via End-to-End tests and other test automation strategies.Our north star is to ensure successful deployment of our software releases to our customers on-demand (i.e. Today, our customers span from small startups building their first operational tools, to Fortune 500 companies building mission-critical apps for thousands of users across their business.WHAT YOU'LL DO:In this role, you will be helping build our Release Engineering team from the ground up! We believe that the future of software development lies in being a force multiplier for developers and technical builders, helping them move considerably faster and build a lot more software. It’s akin to a new version of Visual Basic, HyperCard, or Flash—with a bit of Figma and some future-of-programming vibes thrown on top. This is the operational software for refunding orders, underwriting loans, moderating content, managing marketplaces, rolling out new features, onboarding employees, analyzing transactions, providing customer support…the list is nearly endless. The charter for this role is broad but your core responsibility is to make sure our releases are fast, highly reliable and delight our customers.You will be in charge of many aspects of the release process and tooling. For most companies, building and maintaining all of these tools demands a lot of engineering time—scarce, expensive resources better put to use on customer-facing products.At Retool, we’re designing a new type of development environment that makes it dramatically faster and easier to build all of this software. Retool unifies the ease of visual programming with the power of code, while abstracting away the tedious and repetitive tasks of development. ABOUT RETOOL: Nearly every company in the world runs on custom business software: Gartner estimates that up to 50% of all code is written for internal usage.
Outbound BDR
Company: Retool
Location: San Francisco, CA
Posted Sep 23, 2023
If this sounds like you, we’d love to hear from you! IN THIS ROLE, YOU'LL:Drive awareness for Retool through identifying and prospecting accounts (from venture-backed high-growth technology companies to Fortune 500’s)Develop a keen understanding of the Retool product and value propositionSend personalized and creative outbound campaigns to these prospects and book qualified meetings for our sales teamTake an iterative process to build, test, and measure different outbound strategiesConduct discovery to understand prospects’ business challenges, and articulate how Retool provides value to different customers based on their role, industry, and technical aptitudeAchieve daily, weekly, and quarterly metricsBe diligent around Salesforce hygiene so you, and other Retool teams, can use that data to analyze and report on pipeline healthTHE SKILLSET YOU'LL BRING:Technical acumen or experience in application development, low-code platforms, or related technologies (SQL or Javascript) Attention to detail, critical thinking, and a strong work ethicThrives with evolving changes, working collaboratively, and learning very quickly A love for tracking data, analyzing metrics, and iterating processesHigh-ownership, growth mindset, and problem-solving capabilitiesExcitement in pursuing a GTM career Retool offers generous benefits to all employees. For more information, please visit the benefits and perks section of our careers page!At this time, Retool is only set up to employ in the US and UK. You’ll be joining a broader team of Retools who are passionate about serving our customers, enjoy collaborating to build an incredibly innovative product, and enjoy swapping stories. We move quickly, so you’ll need to be ambitious, eager to learn, and remain calm under pressure. WHO YOU'LL WORK WITH:You’ll work with the sales and marketing team to identify messaging that resonates with a technical audience so that you can find and message personas that are likely to get significant value from Retool. You will identify key accounts to target, engage with them in a tailored way, and uncover their business and technical challenges so that you can effectively position how Retool can solve them. Today, our customers span from small startups building their first operational tools, to Fortune 500 companies building mission-critical apps for thousands of users across their business.WHY WE'RE LOOKING FOR YOU:In the last year we’ve grown our sales team by 3x, and we’ll need to continue expanding our team to meet our 2023 revenue targets. We believe that the future of software development lies in being a force multiplier for developers and technical builders, helping them move considerably faster and build a lot more software. It’s akin to a new version of Visual Basic, HyperCard, or Flash—with a bit of Figma and some future-of-programming vibes thrown on top. You will be joining as a foundational member of the BDR team to prospect into target accounts and build outbound strategies to get them on Retool. WHAT YOU'LL DO:As a BDR, you will be the tip of the spear for growth at Retool. This is the operational software for refunding orders, underwriting loans, moderating content, managing marketplaces, rolling out new features, onboarding employees, analyzing transactions, providing customer support…the list is nearly endless. You will generate a qualified pipeline so that our sales team and customer engineers can help our customers deploy successfully with Retool.
Associate Sales Engineer
Company: Retool
Location: New York City, NY
Posted Oct 13, 2023
You’ll also contribute to the enablement of the sales team as a whole by building out demo apps for our AE’s, working on Retool’s own internal tooling, and giving presentations on strategies and best practices around our sales process.WHO YOU'LL WORK WITH:As a member of the sales team, you’ll work with our Account Executive, Sales Engineering, Customer Engineering, Support teams, and Marketing teams to help prospective customers be successful with Retool and drive new business. You will lead high-level discovery calls, debug customer issues, and work cross-functionally with Account Executives, Sales Engineers, our Marketing team, and our Support team to give Retool’s users a best-in-class experience. For more information, please visit the benefits and perks section of our careers page!At this time, Retool is only set up to employ in the US and UK. Retools are customer focused, and you’ll join an organization that genuinely enjoys collaborating to build an incredibly innovative product. IN THIS ROLE, YOU'LL:Develop creative messaging strategies to best reach our new usersGenerate sales pipeline by scheduling meetings with our prospectsBecome a subject matter expert in Retool and answer technical questions about the platformLead Zoom conversations with new users to better understand their Retool use case(s)Maintain a clean and organized book of accounts using SalesforceRelay product and user feedback to internal teams all across RetoolAchieve daily, weekly, and quarterly metricsTHE SKILLSET YOU'LL BRING:You’re an effective communicator, both in your writing and speechYou have a technical aptitude, and a hunger to always be learning new technologiesYou love testing, tracking, and iterating on your processYou thrive in a fast-growing and ever changing environmentYou’re self-directed and able to maintain your own schedule and workloadYou’re coachable, and open to giving and taking constructive feedbackRetool offers generous benefits to all employees. Many of our prospective customers have technical questions, so you’ll need to become an expert on the product and be comfortable learning new technical concepts quickly. Today, our customers span from small startups building their first operational tools, to Fortune 500 companies building mission-critical apps for thousands of users across their business.WHY WE’RE LOOKING FOR YOU: This year, we are eager to continue expanding our team to meet our 2023 sales goals. Associate Sales Engineers at Retool drive the technical top-of-funnel stage of the overall sales process. You will be the first point of contact for engaging our prospective customers across all of our segments and geographies, and are responsible for clear articulation of Retool’s technical and product value prop.WHAT YOU'LL DO:You will be responsible for generating a qualified pipeline from inbound trial sign-ups. We believe that the future of software development lies in being a force multiplier for developers and technical builders, helping them move considerably faster and build a lot more software. It’s akin to a new version of Visual Basic, HyperCard, or Flash—with a bit of Figma and some future-of-programming vibes thrown on top. This is the operational software for refunding orders, underwriting loans, moderating content, managing marketplaces, rolling out new features, onboarding employees, analyzing transactions, providing customer support…the list is nearly endless.
Technical Account Manager
Company: Retool
Location: New York City, NY
Posted Sep 22, 2023
From onboarding to identifying new use cases, teaching best practices, and addressing technical challenges, TAMs are the go-to technical experts for our customers.WHO YOU'LL WORK WITH:As a TAM, you'll collaborate with a dedicated account team, including account executives, professional services, sales engineers, and support engineers. For more information, please visit the benefits and perks section of our careers page!At this time, Retool is only set up to employ in the US and UK. Together, you'll work to ensure that customers are healthy and receiving value from their investment in Retool. You’ll also identify and activate new use cases to drive Retool adoption.WHAT YOU'LL DO:Serve as the primary technical liaison for assigned key accounts and ensure they grow their usage of Retool and its impact on their business.Establish regular touchpoints to review customer usage, health, and opportunities for expansion.Advocate for the needs of our customers within Retool, ensuring their feedback shapes our product evolution.Present technical content, such as sample apps, demos, and our product roadmap to diverse audiences, from engineers to C-suite executives.Organize hackathons and workshops to build developer mindshare and drive adoption at our accountsAddress technical challenges in Retool, either by providing solutions directly or by coordinating with our product engineering teams.Identify and address barriers hindering customers from fully adopting Retool, using a mix of content, education, and training.Continuously evolve and improve customer engagement by contributing to our body of post-sales processes and resources. Contribute to the growth and development of the TAM team by participating in the hiring process.THE SKILLSET YOU'LL BRING:5+ years in a technical customer-facing role.Ability to navigate and solve open-ended technical challenges in dynamic environments.Proven capability to address technical concerns and provide solutions in real-time discussions with customers.Proficiency with SQL, Javascript, and APIs.Familiarity with both front-end and back-end development conceptsExceptional written and verbal communication skills.Retool offers generous benefits to all employees. If you’re someone who has strong commercial instincts but also enjoys engineering, you’ll love this role.WHAT YOU'LL DO:Technical Account Managers at Retool are pivotal in ensuring the technical success of our most strategic accounts. With a deep understanding of our product and a passion for problem-solving, TAMs work closely with our customers to ensure they get the most out of Retool. Today, our customers span from small startups building their first operational tools, to Fortune 500 companies building mission-critical apps for thousands of users across their business.WHY WE'RE LOOKING FOR YOU:Over the past year, our business has been expanding at breakneck speed and we’ve been taking on more, and larger, customers. We believe that the future of software development lies in being a force multiplier for developers and technical builders, helping them move considerably faster and build a lot more software. It’s akin to a new version of Visual Basic, HyperCard, or Flash—with a bit of Figma and some future-of-programming vibes thrown on top. We’re looking to grow our post sales team to partner closely with our strategic customers and help onboard them to the Retool platform. This is the operational software for refunding orders, underwriting loans, moderating content, managing marketplaces, rolling out new features, onboarding employees, analyzing transactions, providing customer support…the list is nearly endless.
Engineering Manager, Engineering Experience
Company: Retool
Location: San Francisco, CA
Posted Sep 23, 2023
As development teams grow and their applications scale in importance, complexity, and usage, your charter will be to create a supportive and efficient ecosystem where our developers can do their best work, while championing practices that elevate our code quality and innovation. If you're passionate about empowering developers, creating seamless workflows, and fostering a culture of excellence, we want to hear from you. IN THIS ROLE, YOU'LL:Champion a culture of continuous improvement, never settling for mediocrityCollaborate closely with cross-functional teams to understand pain points and opportunities within our development lifecycleDesign and implement processes and tools that streamline development workflows, from coding to deploymentLead and mentor a team of talented engineers, fostering their growth and guiding their contributions.management as appropriatePartner with recruiting on building out a diverse team of engineersDrive initiatives to enhance testing frameworks, continuous integration, and continuous deployment practicesAdvocate for best practices in code quality, documentation, and overall engineering excellenceMonitor and analyze developer feedback and metrics to iteratively improve our developer experienceTHE SKILLSET YOU'LL BRING: 2+ years of experience successfully leading and managing teamsDeep technical understanding; we don’t expect you to code, but you should be able to navigate our codebase and infrastructure, as well as engage deeply on design and architectureA history of orienting teams and setting strategy toward engineering goals, with a bias toward impact and velocityThe ability to navigate ambiguity, manage stakeholders, communicate in a structured manner, and drive maximal accountability and excellenceDeep understanding of modern software development practices, including CI/CD and testing methodologiesThoughtfulness around engineering culture, process, and identityExcellent communication skills and the ability to collaborate effectively with cross-functional teamsA passion for improving developer productivity and a commitment to creating a positive and inclusive engineering cultureRetool offers generous benefits to all employees. Your days will be filled with steering the ship toward smoother pipelines, building infrastructure and tooling, observability, and fostering a collective passion for delivering top-notch code. For more information, please visit the benefits and perks section of our careers page!At this time, Retool is only set up to employ in the US and UK. We're obsessed with streamlining workflows, optimizing processes, and nurturing a culture of engineering excellence that resonates with every developer that touches our product. As our Engineering Manager for the Engineering Experience team, you'll lead the charge in enhancing the way our developers work. Today, our customers span from small startups building their first operational tools, to Fortune 500 companies building mission-critical apps for thousands of users across their business.WHY WE'RE LOOKING FOR YOU:Retool is transformative for building software, but there's so much more to software beyond the build. We're not just building products, we're curating an experience for both our users and the developers driving the solutions they need. This team is working to improve the speed and quality of development in a rapidly scaling environment. We believe that the future of software development lies in being a force multiplier for developers and technical builders, helping them move considerably faster and build a lot more software. It’s akin to a new version of Visual Basic, HyperCard, or Flash—with a bit of Figma and some future-of-programming vibes thrown on top.