Jobs at SimpliSafe
420 open positions
Director, Financial Systems
Company: SimpliSafe
Location: Boston, MA
Posted Aug 01, 2023
The text describes a job posting for a Director of Financial Systems at SimpliSafe, a home security company. The role involves leading continuous improvement initiatives, developing financial system processes, and collaborating with other teams. The company values customer obsession, aiming high, humility, teamwork, and lean & nimble work. They are committed to diversity and inclusion.
Staff Software Engineer
Company: SimpliSafe
Location: Boston, MA
Posted Jul 29, 2023
SimpliSafe is a high-tech home security company that values collaboration, innovation, and the growth of its employees. They are embracing a hybrid work model, offering flexibility to work from home and in the office. The company is hiring for a Staff Fullstack Software Engineer position, requiring a Bachelor's degree in computer science or related fields, strong leadership skills, and experience with React, Node.js, SQL, and agile concepts. SimpliSafe is committed to diversity and inclusion.
Forecasting Analyst II
Company: SimpliSafe
Location: Boston, MA
Posted Aug 07, 2023
Involves identifying, gathering, and testing potential forecast drivers, working to improve model accuracy, developing a deep end-to-end understanding of planned business activities and their effect on the forecasted variables, layering assumption-driven modifications on top of model outputs, meeting frequently with stakeholders to gather inputs and share results, identifying and exploring drivers of forecast error, publishing monthly forecasts, and tracking forecast accuracy. Success is defined primarily by forecast accuracy, both on an absolute basis as well as relative to previous forecasts. Primary Responsibilities Include:Assist in building and maintaining 1 or more different forecasts for critically important variables within SimpliSafe’s Customer Experience department Develop strong relationships with key partners in loyalty, growth, customer marketing, and contact center teamsUtilize SQL to gather and analyze data for use in the modeling processWork with stakeholders and consumers of forecast output to gain deep understanding of planned business activities and macro factors, and quantitatively incorporate these elements into forecasting workInvestigate and quantify potential drivers of forecast error, present findings, and devise methods to reduce error with each subsequent reforecastUnderstand and adapt to a constantly changing operating environmentDeliver forecasts within an accuracy band established with stakeholdersDevelop and execute a plan for continually improving forecast accuracy over timeWhat You’ll BringBachelor’s degree (preferably in statistics, mathematics, or a similar quantitative field)Minimum of 1-2 years of experience in data analytics and/or forecastingProficiency in SQL (or similar database query languages)Proficiency in Microsoft Excel and PowerPointExperience with Tableau (or similar BI platforms)Solid understanding of statisticsExcellent analytical skillsStrong interpersonal skillsAbility to clearly communicate across all levels of the organizationWhat We’d Love to See (but isn’t required):Formal exposure to machine learning modeling applications in a professional working environmentExperience with Python (or similar scripting languages)Experience working in a consumer products or subscription businessWhat Values You’ll ShareCustomer Obsessed - Building deep empathy for our customers, putting them at the core of our work, and developing strong, long-term relationships with them.Aim High - Always challenging ourselves and others to raise the bar.No Ego - Maintaining a “no job too small” attitude, and an open, inclusive and humble style.One Team - Taking a highly collaborative approach to achieving success.Lift As We Climb - Investing in developing others and helping others around us succeed.Lean & Nimble - Working with agility and efficiency to experiment in an often ambiguous environment.We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Likewise, we are committed to full support of qualified individuals in hiring and employment. If a reasonable accommodation may be needed to fully participate in the job application or interview process, to perform the essential functions of a position, or to receive other benefits and privileges of employment, please contact [email protected]. What You'll DoThe Forecasting Analyst will work within SimpliSafe’s Customer Experience department to assist with building, maintaining, and owning the forecasts for some of the department’s most operationally important metrics. Why are we hiring?Well, we’re growing and thriving. In keeping with this commitment, we will work with qualified individuals with disabilities to assess whether a reasonable accommodation may be provided to perform the essential functions of their role, absent undue hardship. So, we need smart, talented, and humble people who share our values to join us as we disrupt the home security space and relentlessly pursue our mission of keeping Every Home Secure. Entails close collaboration within the Customer Experience Analytics team, as well as partnership with the senior-level stakeholders who will ultimately consume the forecast output. We don’t just want you to work here. Hybrid for us means we expect our teams to come together in our state-of-the-art office on two core days, typically Tuesday and Wednesday, working together in person and choose where they work for the remainder of the week.
Software Development Manager (iOS)
Company: SimpliSafe
Location: Boston, MA
Posted Jul 31, 2023
SimpliSafe is a high-tech home security company that values its employees and offers a hybrid work model. They are looking for an experienced Software Development Manager to lead their iOS development team and maintain their award-winning wireless/IoT solution.
CV/AI Data Scientist
Company: SimpliSafe
Location: Boston, MA
Posted Jul 28, 2023
SimpliSafe is a high-tech home security company that values its employees and is passionate about protecting homes. They are seeking a Computer Vision and Machine Learning Data Scientist to join their team and are committed to diversity and inclusion.
Director, Data Architect
Company: SimpliSafe
Location: Boston, MA
Posted Jul 25, 2023
SimpliSafe is a high-tech home security company that values its employees and is committed to keeping every home secure. They are hiring for an enterprise-level role that involves leading a team of data analytics engineers and developing an overall organizational data strategy.
Principal Software Engineer in Test
Company: SimpliSafe
Location: Boston, MA
Posted Aug 02, 2023
SimpliSafe is a high-tech home security company that is passionate about protecting homes and has a culture that cares about career growth. They are embracing a hybrid work model that allows teams to work in person on two core days and remotely for the rest of the week. They are looking for a Principal Software Engineer in Test with extensive programming skills in Python and experience in automation frameworks.
Sr. Financial Analyst, Digital Payments & Billing
Company: SimpliSafe
Location: Boston, MA
Posted Jul 25, 2023
SimpliSafe is a high-tech home security company that values its employees' career growth and offers a hybrid work model. They are hiring a Sr Analyst, Billing and Digital Payments to design, optimize, and automate billing solutions. The ideal candidate should have a Bachelor's degree in Business Administration, Accounting, Finance, or related field, 6+ years of relevant billing operations experience, and a strong understanding of billing and collections processes. They should also have experience with various digital payment methods and a proven track record in value creation. The company values customer obsession, aiming high, no ego, one team, lift as we climb, and lean & nimble principles.
Production Artist
Company: SimpliSafe
Location: Boston, MA
Posted Jul 25, 2023
SimpliSafe is a high-tech home security company that values its employees' career growth and offers a hybrid work model. They are hiring for a design role that involves assisting senior designers with projects, understanding project briefs, producing concept drafts, and adapting existing artwork. The ideal candidate should have a formal design degree or relevant work experience, 1+ years of design experience, and proficiency in design software. They should also have a customer-obsessed mindset, aim high, have no ego, collaborate effectively, be lean and nimble, and be committed to lifting others as they climb.
Director, Growth Strategy
Company: SimpliSafe
Location: Boston, MA
Posted Aug 04, 2023
We are a fast-paced, creative environment. Everyone rolls up their sleevesStrong communication skills, with the ability to communicate statistical output in a manner that is engaging, understandable, and influentialWhat Values You’ll ShareCustomer Obsessed - Building deep empathy for our customers, putting them at the core of our work, and developing strong, long-term relationships with them.Aim High - Always challenging ourselves and others to raise the bar.No Ego - Maintaining a “no job too small” attitude, and an open, inclusive and humble style.One Team - Taking a highly collaborative approach to achieving success.Lift As We Climb - Investing in developing others and helping others around us succeed.Lean & Nimble - Working with agility and efficiency to experiment in an often ambiguous environment.We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Likewise, we are committed to full support of qualified individuals in hiring and employment. If a reasonable accommodation may be needed to fully participate in the job application or interview process, to perform the essential functions of a position, or to receive other benefits and privileges of employment, please contact [email protected]. In keeping with this commitment, we will work with qualified individuals with disabilities to assess whether a reasonable accommodation may be provided to perform the essential functions of their role, absent undue hardship. Why are we hiring?Well, we’re growing and thriving. So, we need smart, talented, and humble people who share our values to join us as we disrupt the home security space and relentlessly pursue our mission of keeping Every Home Secure. What You'll DoSimpliSafe has ambitious growth plans and needs help prioritizing, planning and tackling our opportunities. SimpliSafe is the right place for you if you are proactive, hungry, and able to work both independently and collaboratively. Primary Responsibilities IncludeWrite compelling business cases for top priority decisions; Present recommendations to c-suiteSpearhead cross functional teams to launch and manage new high priority growth initiativesDive deep into results of initiatives to identify new opportunities and optimizationsInspire and elevate those around you with your humility and deep curiosityWillingness to work on multiple projects at once, sometimes as an individual contributor and sometimes managing cross functional working groupsWhat You'll BringBA/BS degree, MBA preferredAt least 7+ years of pre-MBA strategy consulting experience at a top tier firm OR 3-5 years of post-MBA experienceExperience operating at the case team leader / engagement manager level or demonstrated ability toMust be both a doer and a thinker. We don’t just want you to work here. Hybrid for us means we expect our teams to come together in our state-of-the-art office on two core days, typically Tuesday and Wednesday, working together in person and choose where they work for the remainder of the week.
Sr Mgr, Software Eng
Company: SimpliSafe
Location: Boston, MA
Posted Aug 01, 2023
SimpliSafe is a high-tech home security company that values its employees' career growth and offers a hybrid work model. They are hiring a Sr. Manager of Technology to lead the User Platform team, responsible for managing customer accounts and ensuring access to important home security system information. The ideal candidate should have 10+ years of software development experience, people management skills, and a collaborative nature. SimpliSafe is committed to diversity and inclusivity, and welcomes applications from all individuals.
Manager, Data Analytics
Company: SimpliSafe
Location: Boston, MA
Posted Aug 07, 2023
We are a fast-paced, creative environment. Everyone rolls up their sleeves.Demonstrated ability to effectively partner with business leads and non-technical stakeholder using data-driven recommendations to influence leading business decisionsExperience working with technical partners to gain understanding of the sources of raw data and its possible limitations, developing and communicating technical requirements for new data that is needed, and developing repeatable processes to build and share data domain knowledge (eg, high quality documentation)Experience working with and transforming raw data sources into high quality, analytics-ready data with SQLExperience with data visualization tools such as Tableau a plusExperience managing projects requiring cross-functional collaborationAbility to independently manage multiple projects with a high degree of accuracy and attention to detailFlexibility to flourish in fast paced environment and quickly shift priorities to accommodate business needsWhat Values You’ll ShareCustomer Obsessed - Building deep empathy for our customers, putting them at the core of our work, and developing strong, long-term relationships with them.Aim High - Always challenging ourselves and others to raise the bar.No Ego - Maintaining a “no job too small” attitude, and an open, inclusive and humble style.One Team - Taking a highly collaborative approach to achieving success.Lift As We Climb - Investing in developing others and helping others around us succeed.Lean & Nimble - Working with agility and efficiency to experiment in an often ambiguous environment.We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Likewise, we are committed to full support of qualified individuals in hiring and employment. Entails close collaboration with CX Operational teams, developing a deep end-to-end understanding of both our customer and front line agent journeys.Primary Responsibilities Include:Develop and maintain an Operations Analytics roadmap through close partnership with Operations leadership to maximize the value being driven by the team.Leads team of analysts to meet business deliverables in a timely manner, and fosters a culture of curiosity - constantly striving to identify new ways to drive the business forward.Lead the development and implementation of new data sources, reporting, and BI tools that deepen the organization’s understand of our customer’s experience and the operations team’s performanceDefine success criteria for key CX initiatives and lead measurement design to ensure accurate understanding of impactCreates reports and data driven presentations with impact - identifies trends and occurrences in data and translates findings into various mediums including text, charts, graphs, displays, tables.Lead strategic analytics efforts, from definition through implementation, managing stakeholders, leading analytical and data system problem solving, and effectively collaborating across diverse cross-functional teamsServe as an expert in business performance management, collaborating with business owners to define, implement, and improve our core operating KPIsBuild standard and automated management reporting as “single source of truth” for Operational KPIs across service functions and service channels (inbound calls, outbound dialer, web/mobile, email, SMS, chat, other digital channels)Prepare routine (monthly, quarterly, annually) operations performance summaries to support our cadence for strategy definition, execution, and measurementOur ideal candidate needs to be able to do the followingExcellent communication skills, with the ability to communicate complex, quantitative information in a manner that is engaging, understandable, and influential.Experience with a variety of analysis methods, both quantitative and qualitative.Manage analysts responsible for working with complex data to synthesize, developing robust operational metrics, creating dynamic reporting and BI tools, and synthesizing insights.Strong prioritization skills, leading and managing the execution of projects across multiple programs and stakeholders at once.Strong sense of accountability, decisiveness and intellectual curiosity with the ability to work independently and take ownershipWhat You'll Bring5+ years of experience in Analytics / Strategy (eg, strategy consulting) BA / BS degree or comparable experience, MBA a plusExperience managing analytical or strategic teamsMust be both a doer and a thinker. If a reasonable accommodation may be needed to fully participate in the job application or interview process, to perform the essential functions of a position, or to receive other benefits and privileges of employment, please contact [email protected]. These teams include the voice and digital Service operations, the Loyalty operations, and our Agent sales channel. In keeping with this commitment, we will work with qualified individuals with disabilities to assess whether a reasonable accommodation may be provided to perform the essential functions of their role, absent undue hardship. They will lead a team of analysts responsible for working with disparate data sources to provide analytical support to the operations; creating high quality data assets from raw data, design metrics used to track operational health, developing dynamic reporting solutions to empower stakeholders to understand and monitor their businesses’ performance, and provide thought partnership to drive continuous Operational improvements. Why are we hiring?Well, we’re growing and thriving. So, we need smart, talented, and humble people who share our values to join us as we disrupt the home security space and relentlessly pursue our mission of keeping Every Home Secure. What You'll DoAs a leader on the Customer Experience Analytics team, reporting to the Head of Customer Experience Analytics, this role will help drive our understanding of the performance of key Operational teams within Customer Experience at SimpliSafe.