Jobs at Sinch
125,135 open positions
NOC Tech
Company: Sinch
Location: Chicago, IL
Posted May 02, 2024
The job posting is for a NOC Technician position with Sinch, requiring 24x7 network monitoring, troubleshooting, and customer engagement. The role involves following procedures for network changes, identifying and resolving issues, and maintaining positive relationships with peers and customers. The company offers competitive benefits, including health plans, retirement options, and flexible work arrangements. The hourly starting salary is between $25-33, with potential for bonus. The application period ends on 05/25/2024.
NOC Tech I
Company: Sinch
Location: Chicago, IL
Posted Mar 10, 2024
The job posting is for a NOC Technician I position with Sinch Voice, working Monday to Friday, 1st shift. The role involves 24x7 network monitoring, troubleshooting, and resolving issues. The technician will also engage with customers, carriers, and internal teams. Responsibilities include following SOPs for network changes, maintaining documentation, and providing excellent customer service. The ideal candidate should have an associate's or bachelor's degree in Electrical Engineering, strong PC and UNIX skills, and excellent problem-solving abilities. The company offers a friendly culture, hybrid work environment, and competitive benefits.
NOC Tech I
Company: Sinch
Location: Chicago, IL
Posted Nov 22, 2023
Strong problem solving and analytic skills. Some required travel related to training, meetings, and service coverage issues. Well-developed sense of urgency; follow through. Strong PC, UNIX OS and application skills with fundamental knowledge of basic networking principles including. Domestic and International LD Voice Exhibits a high level of initiative and resourcefulness. Excellent organizational skills with frequent multi-tasking abilities Excellent written and verbal communication skills Proven documentation skills with consistent accuracy of details Superior customer service skills Self-starter with a high energy level Exhibits a high level of adaptability/flexibility. Identify, troubleshoot, and resolve network related issues and problems efficiently utilizing monitoring tools, reference materials and other team members for guidance. Education & Skills: Associate's or Bachelor's degree in Electrical Engineering or a related field is preferred. Be available for overtime work assignments when requested. Foster an environment of knowledge sharing and interface positively with peers, other departments, carriers, and customers to identify operational issues and provide efficient corrective actions in a geographically dispersed team environment.
Customer Support Specialist
Company: Sinch
Location: USA
Posted Dec 14, 2023
Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications. It’s what you do, not where you work, that matters. In addition, we offer the following benefits: STAY HEALTHY: We offer comprehensive market competitive medical, dental, and vision plans. TAKE A BREAK: Enjoy a generous paid time off program. WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you’re the most productive and successful. PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support. MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice. The annual starting salary for this position is between $36,500 - $45,000. If you’re looking for the next opportunity in your career and want to work for a growing tech company, then apply now! Your mental health is as important as your physical health.
Sales Development Representative
Company: Sinch
Location: San Antonio, TX
Posted Feb 25, 2024
<p>The Sales Development Representative is tasked with identifying and generating sales opportunities through both inbound and outbound calling activities One who works well under pressure thinks outofthebox easily initiates relaxed but insightful twoway phone conversations with prospects and is highly selfmotivated The right candidate will also understand how to assess a companys needs and cater the outreach to each prospect specifically Who are you <p> <p>This entrylevel position requires a highreaching selfstarter and someone that can efficiently process inbound inquiries and identify qualified leads and opportunities Relationship selling skills with the ability to handle sales calls at varying levels of customer accounts are crucial <p> <ul><li>Exceptional communication skills both oral and written coupled with excellent listening skills and a positive and energetic phone presence<li> <li>Very selfmotivated with a diligent work ethic<li> <li>High level of integrity and strong commitment to building a successful company<li> <li>Adept digital literacy including proficiency with Microsoft Office<li> <li><strong>Work onsite in our San Antonio Texas office<strong><li> <ul><p><strong>Responsibilities<strong> <p> <ul><li>Followup on inbound marketing leads and identify qualified opportunities providing appropriate levels of information at the right time for interested prospects<li> <li>Be responsible for educating and developing prospects leading to handoff to sales teams<li> <li>Create target prospects lists and penetrate key accounts<li> <li>Cold call into prospects generated by variety of outside sources<li> <li>Identify key players researching and obtaining business requirements and presenting solutions to begin sales cycle<li> <li>Profile strategic accounts identifying key individuals researching and obtaining business requirements and communicating solutions to start the sales cycle<li> <li>Set appointments for redacted sales team when a lead reaches a qualified stage<li> <li>Cultivate new marketing leads by educating and developing prospects until they are ready to speak with a field sales rep<li> <li>Drive attendance for webinars and live seminars set meetings for conferences<li> <li>Collaborate with sales and marketing team members on strategic sales approach<li> <li>Ensure successful follow through of sales cycle by maintaining accurate activity and lead qualification information in CRM application<li> <ul><p><strong>Requirements<strong> <p> <ul><li>Excellent communications skills both verbal and written<li> <li>Customerdriven focus dedicated to quality and success<li> <li>Interpersonal skill with proven track record to develop and champion relationships both internally and externally<li> <li>Strong interest in understanding the business and what drives performance<li> <li>Desire to work collaboratively and effectively while handling multiple projects on various timelines in a fastpaced environment<li> <li>High energy and a strong teammate with collaboration across teams functional areas geographic areas<li> <li>Sense of humor and enjoy having fun at work giving to a great employee experience with a positive attitude<li> <ul><p><strong>Preferred<strong> <p> <ul><li>Bachelors degree strongly preferred<li> <ul><p><strong>Benefits<strong> <p> <ul><li>STAY HEALTHY We offer comprehensive market competitive medical dental and vision plans A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants<li> <li>CARE FOR YOURSELF Take advantage of our free virtual counseling resources through our global Employee Assistance Program Your mental health is as important as your physical health<li> <li>SECURE YOUR FUTURE Plan for your future with our Roth and Pretax 401k options including an employer match for all participants<li> <li>TAKE A BREAK Enjoy a generous paid time off program We value balance and understand that performance at work requires time to rest at home andor rejuvenate on vacation<li> <li>PUT FAMILY FIRST We know that families can be built in a variety of ways therefore we offer paid parental leave and family planning support<li> <li>WORK WHEREVER Our flexible remote work offerings allow you to work wherever youre the most productive and successful Its what you do not where you work that matters<li> <li>MAKE AN IMPACT Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice<li> <ul><p>If youre looking for the next opportunity in your career and want to work for a growing tech company then apply now <p> <p>The annual starting salary for this position is $50000 Factors which may affect starting pay within this range may include geographymarket skills education experience and other qualifications This position is eligible for commissions in accordance with the terms of the Companys plan Commissions for this position are estimated to be $15000 and are based on performance<p>
Manager, NOC Escalation & Incident
Company: Sinch
Location: Chicago, IL
Posted Apr 30, 2024
The role of Manager, NOC Escalation & Incident is a crucial position responsible for managing and resolving critical incidents within the NOC. The individual will oversee the entire incident lifecycle, from identification and assessment to resolution and post-incident review. Key responsibilities include incident identification and triage, response and resolution, post-incident analysis and reporting, continuous improvement, stakeholder management, and NOC operations management. The ideal candidate should have a Bachelor's degree in computer science or related field, proven experience in incident management, understanding of incident management frameworks, strong analytical and communication skills, and technical knowledge of telecommunications protocols. Benefits include comprehensive health plans, mental health resources, retirement options, generous paid time off, family support, flexible remote work, and opportunities for community involvement. The annual starting salary is between $95,000 - 105,000, with potential for bonus.
Provisioning Specialist
Company: Sinch
Location: Chicago, IL
Posted Dec 12, 2023
We offer great benefits, including paid parental leave for new parents, paid time away from work for volunteer activities and, generous PTO. Operate with a high degree of professionalism, credibility, and proactiveness. Work directly with Carrier Access Providers, IXC, ILEC, and independent carriers as well as MMR providers, and re-sellers Strong understanding of Central Office infrastructure, colocation, carrier hotels, network architecture, transport interconnection, equipment, Ethernet, TDM & IP networks and services Working knowledge of DS0, DS1, DS3, OC-X, Ethernet, IP Transit, GigE, IP, cables, fiber, 3x1, 1x0 DACs, vendor transport equipment and device interface General knowledge of switching technologies, routing, and IP protocol Strong understanding of telecommunications OBF practices and terminologies, with an understanding of Telcordia coding and ASR ordering guidelines Traffic analysis (preferred) Capacity Management (preferred) Transport and Equipment costs (preferred) People Skills Superior customer service skills required. Complete ASR (Access Service Request) order processing, circuit design, cross-reference inventory management, and accurate system-based record keeping. Work closely with Implementation Specialists, Network Planning & Cost, Project Management, Switch Translations, Operations, Equipment & Switch Engineering along IXC, ILEC, CLEC, Carriers Access Providers, and MMR providers as required. Sinch Voice has a friendly and relaxed atmosphere. Strong communication, documentation and data integrity required for all circuit design and order information. Ability to identify process gaps and take the initiative to identify and pursue the required updates. Ability to communicate clearly and concisely both verbally and written. Ability to engage and collaborate with multiple teams/functions.
LNP Specialist
Company: Sinch
Location: Chicago, IL
Posted Nov 22, 2023
Superior customer service skills. Knowledge of LERG, BIRDDS, SOA, Neustar, Port PS, SOMOS, AOCN (iConnectiv), and NPAC. Highly proficient in MS Software application, specifically, Excel, PowerPoint, Project, Word, and Access. Manage time effectively and meet deadlines. Strong team building and ownership management. Strong LNP understanding and experience. We offer great benefits, including paid parental leave for new moms and dads, paid time away from work for volunteer activities, and generous PTO. Knowledge of Tool Free, Directory Listing and Messaging preferred. We have a friendly and relaxed culture. Aptitude in problem solving & troubleshooting.
Manager, NOC 911
Company: Sinch
Location: Chicago, IL
Posted Apr 30, 2024
The job posting is for a Manager position in the NOC 911 team, responsible for overseeing critical emergency communications services. The role involves leading a team, ensuring uninterrupted operation of 911 systems, and managing network issues. Key responsibilities include operations management, network monitoring, proactive maintenance, documentation, compliance, continuous improvement, and stakeholder management. The ideal candidate should have a degree in computer science or related field, proven experience in 911 and incident management, strong analytical and communication skills, and relevant certifications. The company offers competitive benefits including health plans, retirement options, paid time off, family support, flexible remote work, and opportunities for community involvement.
Customer Success Manager
Company: Sinch
Location: New Zealand
Posted Dec 15, 2023
Our values of Dream Big, Win Together, Keep it simple and Make it Happen are the foundation for fostering an environment where diversity of thinking, skills and experiences are embraced, delivering innovation and better business results. You are technical literate and have experience with video demonstration, ideally in a similar customer centric, cloud software environment. We dream big — for our company, our customers, and our employees — and we hire the best talent worldwide to help us bring our vision to life. Proactively propose optimisation on any automated communications, processes, dashboards, or workflows in which the digital experience rely on. The successful candidate will have proven experience in customer success or account management, ideally in a SaaS environment. Ensure a seamless customer experience across all business verticals with positive customer satisfaction. Achieve monthly/quarterly/annual goals set by leadership. Identify, communicate, and deliver ROI for our clients throughout the customer lifecycle. We are committed to building an engaged and talented workforce that represents an environment that is inclusive, supports flexibility and welcomes diversity. You’re a creative and innovative in problem solving and providing solutions, with demonstrated ability to find growth opportunities within an account.
Sr. Analytic Engineer
Company: Sinch
Location: USA
Posted Apr 11, 2024
The job posting is for an Analytics Engineer position at Sinch, a global company specializing in communications platforms. The role involves working with the analytics team to deliver insights through the development and management of an analytic warehouse. The engineer will use various tools like Snowflake, AWS, SQL, Python, R, Airflow, and Tableau. Responsibilities include managing the portfolio of new capabilities, collaborating with stakeholders, designing and maintaining data pipelines, developing Tableau dashboards, and providing training to end users. The ideal candidate should have 5+ years of experience in data warehousing, data engineering, or data architect roles, with strong skills in Snowflake, AWS, R, and Python. Sinch offers a flexible work environment, health and life insurance, retirement savings plans, and more.
Product Operations Manager - R&C Europe
Company: Sinch
Location: France
Posted Mar 27, 2024
Sinch, a global leader in cloud communications, is seeking a Product Operations Manager to manage product documentations, packaging, and pricing. The role involves creating and analyzing business cases, owning relationships with partners, and adapting Sinch's offerings to local market regulations. The ideal candidate will have a degree in engineering or product management, 2-5 years of relevant experience, and fluency in English and French. The role offers high autonomy and the opportunity to work closely with a global team.