Jobs at Sinch
125,135 open positions
Local Number Portability Specialist
Company: Sinch
Location: Chicago, IL
Posted Jun 26, 2023
None Found
Sr Staff Accountant
Company: Sinch
Location: Chicago, IL
Posted Sep 24, 2023
We offer great benefits, including paid parental leave for new parents, paid time away from work for volunteer activities, and generous PTO. Education and Experience Bachelor's degree in accountingStrong accounting and financial analysis skillsAbility to develop creative solutions to both standard and complicated accounting procedures.Highly proficient with Microsoft Excel, including pivot tables, vlookup formulas, and manipulation of large amounts of data along with the abilities to automate those activities within Excel.Clear and concise verbal and written communication skillsAt least five years of accounting experience, with three or more of those years being industry accounting experience; telecommunications experience a plus.Demonstrated ability to work in a fast-paced environment, including managing priorities to efficiently meet deadlines.Experience in accelerating the monthly close process.Experience in ERP system implementation preferred. Responsibilities Manage various accounting functions that may include but are not limited to the following: Own the Sinch Voice accounting for Port Recovery Credits (PRCs), which requires collaboration with several teams including the Network Cost Team (NCT), Accounts Payable, Information Technology (IT), Product, and Customer Success.Own the Sinch Voice accounting for vendor disputes and newly installed circuits not yet billed via close collaboration with the NCT.Own and manage the COGS accrual aging schedule and provide associated updates to other teams as needed.Along with the Senior Manager of Accounting, be a main point of contact between the Accounting and Network Cost teams.Participate in daily, monthly, and quarterly accounting activities e.g., preparing and recording journal entries, account and product level variance analysis for both the balance sheet and income statement, reporting, and monthly account reconciliations.Collaborate with colleagues to secure information and resolve issues, including partnering with other groups in the organization as it relates to proper recording of accounting transactions.Participate in migration and implementation activities related to new ERP system conversion.Drive the implementation of new procedures as applicable to meet changing business demands.Ensure all COGS expenses, and associated balance sheet items are recorded in a timely and accurate manner, in accordance with IFRS.Provide requested accounting records and support to the external auditors.Provide backup coverage for areas within the revenue accounting team.Completion of ad-hoc requests as directed by management. You will also be responsible for the application of International Financial Reporting Standards (IFRS), company policies and procedures to a variety of accounting issues and transactions to analyze financial information, to ensure appropriate accounting application and provide accounting documentation. This role works closely with other members of the accounting team, as well as other teams across the organization, on month-end analysis and contributes to reporting for Senior Management. We have a friendly and relaxed culture & support a return to office hybrid work environment. EEO/Vets Summary This position partners with the Senior Manager of Accounting to ensure accurate daily and monthly activities are being performed to complete Cost of Goods Sold (COGS) accounting requirements and meet reporting deadlines. Through our IP-based network and cloud communications platforms, Sinch Voice offers a variety of solutions for service providers and enterprises as they seek to evolve their communications to the cloud and improve their customer engagement. Sinch Voice empowers cloud communications for service providers and enterprises over the largest and highest quality independent voice network in North America, with over 125 million numbers in service and carrying over 300 billion voice minutes annually.
Software Engineer II
Company: Sinch
Location: San Antonio, TX
Posted Aug 17, 2023
Sinch is seeking a senior software developer to join their engineering team and help develop enterprise services and tools. The candidate must have strong organizational skills and be a self-starter, comfortable working in a small group or alone. The candidate will be building and delivering highly scalable software systems to meet growing application and business requirements. They will be responsible for executing the strategy for the unification of internal tools while maintaining existing systems. The team values adaptability, solving hard problems, and building and operating software properly. The internal systems team builds and maintains multiple systems and integration work-streams across the business. The candidate must have experience with Python or Go, and experience with noSQL databases is preferred. The company offers benefits such as comprehensive medical, dental, and vision plans, a global Employee Assistance Program, Roth and Pre-tax 401(k) options, paid time off, paid parental leave, family planning support, flexible remote work, and an anniversary program. The annual starting salary is between $104,800 - $137,550.
Customer Support Specialist I
Company: Sinch
Location: Chicago, IL
Posted Oct 28, 2023
Sinch Voice, a leading provider of cloud communications in North America, is seeking a Customer Support Specialist I. The role involves providing frontline support, managing customer cases, and ensuring high customer satisfaction. The ideal candidate should have 1-3 years of experience in Account Management/Customer Support, Telecommunications, or related fields. They must possess superior customer service skills, strong interpersonal skills, and technical troubleshooting abilities. The company culture is friendly and relaxed, offering great benefits including paid parental leave and generous PTO.
Provisioning Specialist
Company: Sinch
Location: Chicago, IL
Posted Sep 16, 2023
We offer great benefits, including paid parental leave for new parents, paid time away from work for volunteer activities and, generous PTO. Complete ASR (Access Service Request) order processing, circuit design, cross-reference inventory management, and accurate system-based record keeping.Work directly with Carrier Access Providers, IXC, ILEC, and independent carriers as well as MMR providers, and re-sellersStrong understanding of Central Office infrastructure, colocation, carrier hotels, network architecture, transport interconnection, equipment, Ethernet, TDM & IP networks and servicesWorking knowledge of DS0, DS1, DS3, OC-X, Ethernet, IP Transit, GigE, IP, cables, fiber, 3x1, 1x0 DACs, vendor transport equipment and device interfaceGeneral knowledge of switching technologies, routing, and IP protocolStrong understanding of telecommunications OBF practices and terminologies, with an understanding of Telcordia coding and ASR ordering guidelinesTraffic analysis (preferred)Capacity Management (preferred)Transport and Equipment costs (preferred) People Skills Superior customer service skills required.Must be a collaborator striving to meet organizational and company goals.Operate with a high degree of professionalism, credibility, and proactiveness.Ability to engage and collaborate with multiple teams/functions.Strong organizational and multi-tasking skills with the ability to work well in highly pressured situations.Strong technical troubleshooting and problem-solving aptitudeAbility to prioritize and balance multiple projects with strong follow-up skills to deliver on established timelines.Exhibit a high degree of accountability by accepting responsibility and account for his/her actions.Ability to work autonomously and independently with minimal supervision and manage time effectively to meet deadlines.Ability to communicate clearly and concisely both verbally and written.Proven history of organized and meticulous in successfully managing projects Ability to comprehend complex technical topics and specialized information.Initiative-taking and inspired to perform a task to the best of ones' ability using his or her own drive and initiative. The Provisioning Specialist will work with Network Implementation Managers, Network Planning, Network Cost, Equipment Engineering and OPS to optimize the network, project manage grooms, outline requirements for more complex projects and expand Sinch Voice's footprint. Customer Operations Functions Responsible for sending and receiving ASR's or spreadsheets to establish, augment, groom and disconnect customer trunk groups and facilities.Responsible for Customer, ILEC and IXC provisioning of non-complex orders including GigE, DS3, DS1 & DS0 circuits.Provide detailed and accurate ordering and design information with overall coordination and problem resolution to successful test and turn-up of all circuits in a timely manner.Understand, apply specific regional rules and requirements for vendors, LECs, IXCs under regional area(s) of responsibility.Work closely with Implementation Specialists, Network Planning & Cost, Project Management, Switch Translations, Operations, Equipment & Switch Engineering along IXC, ILEC, CLEC, Carriers Access Providers, and MMR providers as required.Resolves any obstacles quickly and effectively with appropriate internal and or external personnel as required for issues that arise at times during the provisioning and or test and turn up process of circuits, entering all required and accurate information in automated ordering, circuit design and inventory system.Validates CAP to be used for on-net customer DS3 orders from provider standard pricing. To identify, order and design using lowest cost or diverse route when required and synchronizing order dates for the turn up with ILEC, CLEC, CAP and customers for all level of circuits.Work with Network Planning & Cost to optimize network and for facility pricing, project manages grooms and or network reconfigurations.Strong communication, documentation and data integrity required for all circuit design and order information. Sinch Voice has a friendly and relaxed atmosphere. The Provisioning Specialist will be responsible for timely order entry and provisioning of all Backbone, ILEC facilities and trunk groups to achieve company goals. Ability to identify process gaps and take the initiative to identify and pursue the required updates. Education & Experience Bachelor's degree with business major or equivalent work experience5 years of experience working in telecommunications industry in a switched network provisioning environment. Position Summary The Provisioning Specialist will be responsible for timely non-complex order entry and provisioning of Customer, IXC and ILEC facilities and trunk groups to achieve company goals and customer timelines.
Product Manager, Elastic SIP Trunking
Company: Sinch
Location: Chicago, IL
Posted Jul 25, 2023
We offer great benefits, including paid parental leave for new parents, paid time away from work for volunteer activities and, generous PTO. Sinch Voice has a friendly and relaxed atmosphere. Refined knowledge of VoIP protocols such as SIP and RTP a plus.Experience with developing, designing, and consuming API services to meet the needs of a product a plus.Ability to travel domestically and globally. Requirements: Bachelor's Degree in Computer Science or equivalent relevant experience.3+ years in a Product Management position within the telecommunications industry.Demonstrated knowledge of networking/telecommunications and/or voice/data communications technology.Experience working within an Agile/Scrum product teams.Prior experience developing products for global markets.Proven understanding of the global voice market and the regional differences in consumer needs and buyer behavior.Proficient with driving technical requirements into a software engineering teamKnowledgeable with building solutions on opensource platforms such as Kamailio, OpenSIPS, FreeSWITCH or Asterisk a plus.Prior experience delivering cloud products using APIs considered a plus.Understanding of cloud providers such as AWS, GCP, or Azure and their offerings. Build mock-ups via virtual or in-person whiteboard sessions. Be ambitious; there are no bad ideas and be prepared to defend your vision.Prioritize and review how your development pipeline is progressing and advise our PMO, Product Development and Engineering teams to deliver solutions timely and within budget.We need a person to drive the product vision and the results. EEO/Vets This will require engaged conversation with Marketing, Sales, and Engineering; by establishing go-to-market strategy and showcase product features we are offering to elicit the ideal customer response.Crafting exciting ideas on how to innovate Cloud Based infrastructure to deliver Sip based communication services.Immersed team environment where ideas are shared and nurtured to bring out the best solutions.Proven track record with developing and lunching new products and features to the market.Ability to optimize current processes and a keen eye to develop new processes to stimulate further efficiencies.Partner with Customer Support and Operations to deliver world-class-customer service.Conduct post-launch reviews with Operations and Sales to evaluate the data sets and opportunities for further refinement. You will work closely with customers, partners, and cross-functional teams to define and deliver innovative solutions that meet customer needs now and into the future. Responsibilities: Continuously innovate and test ideas with customers and internal collaborators.
Sr Frontend Engineer
Company: Sinch
Location: Chicago, IL
Posted Jul 18, 2023
We offer great benefits, including paid parental leave for new moms and dads, paid time away from work for volunteer activities, and generous PTO. You should have expertise in JavaScript development languages, modern application programming languages, and content management systems. Duties and responsibilities: Identifying user and system requirements for websites and applicationsTranslate requirements into final deliverables, collaborating with Product Owners and the teamEnsuring the technical feasibility of UI/UX designsCollaborate with the back-end development team to sync tech and design for customer-facing product deliveryCode, design, and modify user-facing featuresReview code written by front-end and back-end developers, collaborating with full-stack and backend teamsOptimizing application for maximum speed and scalabilityConduct front-end quality assurance testing and testing automationEnsure compliance with industry-standard development best practices, including accessibility and privacyReview, evaluate, and validate technical requirements, maintaining up-to-date software documentationMentor, train, supervise, and evaluate less experienced development staffLead product innovation by researching, sharing, and presenting emerging tech solutions Education and Career Experience Degree in related field is a plus5+ years in related field Knowledge and Skills Proficient in front-end web development languages: HTML, CSS, and JavaScriptExperience developing and deploying large-scale React ApplicationsProficient in working with working with RESTful APIsExperience collaborating using Git and a web-based repositoriesExperience building accessible and inclusive digital productsExperience collaborating with digital and/or product designersStrong technical skills and the ability to communicate effectively with non-developersKnowledgeable on application development data security practicesAbility to test and debug web applicationsExperience in creating unit tests and end-to-end testsExcellent written and verbal communication skills Additional Skills (nice-to-have): Familiarity in using Axios for HTTPS requestsExperience in developing a global application with localization (React-i18next)Familiarity with Material UIExperience in working with an Agile workflowFamiliar with search engine optimization (SEO) for search-friendly websites and interfaces We have a friendly and relaxed culture. As a Senior Front-End Engineer, you will leverage various front-end technologies to develop our product and work closely with designers to prototype, iterate, and launch responsive web pages. EEO/Vets Through our IP-based network and cloud communications platforms, Sinch Voice offers a variety of solutions for service providers and enterprises as they seek to evolve their communications to the cloud and improve their customer engagement. Sinch Voice empowers cloud communications for service providers and enterprises over the largest and highest quality independent voice network in North America, with over 125 million numbers in service and carrying over 300 billion voice minutes annually.
NOC Tech. 911
Company: Sinch
Location: Chicago, IL
Posted Oct 23, 2023
Sinch Voice is a cloud communications provider that offers a range of solutions for service providers and enterprises. The company is looking for a NOC Technician to join its Network Operations team, responsible for monitoring and troubleshooting network issues.
Sr Frontend Engineer
Company: Sinch
Location: Chicago, IL
Posted Jul 18, 2023
Sinch Voice, formerly Inteliquent, is a leading provider of cloud communications services, offering a vast network and high-quality voice solutions. The company is expanding globally, aiming to add 40 countries to its network by 2023. As a Senior Front-End Engineer, you will develop and optimize web applications, collaborate with designers, and ensure compliance with best practices. The role requires proficiency in front-end languages, experience with React, and knowledge of RESTful APIs. The company offers a friendly culture, competitive benefits, and opportunities for professional growth.
Product Manager, Elastic SIP Trunking
Company: Sinch
Location: Chicago, IL
Posted Jun 30, 2023
None Found
Manager, Accounting
Company: Sinch
Location: Chicago, IL
Posted Sep 24, 2023
Support the design, testing, migration, and implementation of a new ERP system. We offer great benefits, including paid parental leave for new Parents, paid time away from work for volunteer activities, and generous PTO. Own the research and documentation for complex and complicated international accounting transactions applicable to conducting businesses in foreign countries.Manage the work performed by, growth, and development of the accounting team, including hiring and training new employees as needed.Collaborate with colleagues to secure information and resolve issues, including partnering with other groups (e.g., Accounts payable, Network Cost, Engineering and Operations, HR, Payroll, and Information Technology) as it relates to the preparation of accurate financial statements.Manage audits and provide requested accounting records and support to the external auditors as requested.Support and lead the efforts on any implementation of new accounting standards.Improve systems, processes, and procedures, and initiate corrective action. Will coach, manage, and develop a team of accountants; work closely with Financial, Planning, and Analysis teams on month-end analysis and reporting to Executive Management. Analyze and explain monthly, quarterly and annual P&L and Balance Sheet variances to historical periods and forecast as applicable.Review and approve journal entries, account reconciliations & intracompany matching/reclasses.Ensure all expenses, and balance sheet items are recorded in a timely and accurate manner, in accordance with local statutory and IFRS requirements.Make financial statement decisions by establishing, complying with, and enforcing proper accounting methods, policies, and principles.Drive the Accounting team's monthly preparation of financial reporting in the global consolidated financial reporting software and CFO review file, presented to the Executive Management Team.Assist in establishing new international subsidiaries. Responsibilities Manage various accounting functions that may include but are not limited to the following: Manage and partner with our third-party accounting service providers for international accounting and reporting.Coordinate, review and ensure all statutory, regulatory and tax filings are completed in a timely manner.Oversee foreign subsidiaries accounting for revenue, fixed assets activities, capital lease, SG&A expenditure, reserves, prepayments, accruals, and balance sheet Reconciliations.Manage and supervise international and domestic treasury operations and cash activities.Prepare and review foreign subsidiaries financial reporting packages. Education and Experience Bachelor's degree in accountingCertified Public Accountant preferred.Strong accounting and financial analysis skillsAbility to develop creative solutions to both standard and complicated accounting procedures.Highly proficient with Microsoft Excel, including pivot tables and v-lookup formulas.Clear and concise verbal and written communication skills, including the ability to present to the Executive Management level.Three or more years of public accounting experience, including people management.Five or more years of industry accounting experience; telecommunications experience a plusDemonstrated ability to work in a fast-paced environment, including managing priorities to efficiently meet deadlines.Experience in accelerating the monthly close process. This role ensures that month, quarter, and year-end closes are completed on a timely basis in accordance with local statutory and regulatory requirements and International Financial Reporting Standards (IFRS), Sinch company policies, and procedures. We have a friendly and relaxed culture & support a return to office hybrid work environment. EEO/Vets
Messaging Support Specialist
Company: Sinch
Location: Chicago, IL
Posted Oct 23, 2023
Sinch Voice, a leading provider of cloud communications in North America, is seeking a Messaging Support Specialist I. The role involves managing customer cases, providing frontline support, and ensuring compliance with 10DLC messaging requirements. The ideal candidate should have 1-3 years of experience in Account Management/Customer Support, Telecommunications, or related fields, and be proficient in MS Office applications and Salesforce. The company offers a friendly culture, great benefits, and opportunities for ongoing training.