Jobs at SmithRx
4,847 open positions
Director of Strategic Partnerships
Company: SmithRx
Location: Provo, UT
Posted Oct 23, 2023
SmithRx, a rapidly growing Health-Tech company, is seeking a Director of Strategic Partnerships. The role involves partnering with captives and stop loss/reinsurance carriers, articulating the company's value in lowering pharmacy costs, and educating carriers on the company's unique offerings. The ideal candidate should have extensive experience in commercial insurance, relationships management, strategy, and process development. SmithRx offers competitive benefits and a mission-driven culture.
Senior Corporate Security Engineer
Company: SmithRx
Location: San Francisco, CA
Posted Oct 17, 2023
SmithRx, a rapidly growing Health-Tech company, is seeking a Security professional to advise on best practices, develop and manage security tools, and collaborate with cross-functional teams. The role involves reviewing security measures, monitoring logs, and staying updated on security threats. SmithRx offers a comprehensive Total Rewards package, wellness benefits, and professional development opportunities.
Manager, Account Management
Company: SmithRx
Location: Provo, UT
Posted Sep 27, 2023
This role will serve as internal champion and quarterback, coordinating the cross functional approach required for sustained customer success and growth. Key focus areas will include setting team goals/priorities, managing and improving the CSAT scores, enabling effective account coverage, and creating an inspiring team environment.What will you do:Establish clear team goals/priorities in alignment with broader Customer Success and Account Management strategy.Enable customer success outcomes including reduced customer churn, revenue expansion opportunity identification, higher customer product adoption, customer satisfaction, and overall customer health scores.Manage the achievement of key performance indicators for team’s portfolio identified accounts.Perform regular team member coaching and identify team’s training opportunitiesManage portfolio of accounts toward optimal coverage targets by planning appropriate team capacityBuild trusting relationships with client operational leadershipMaintain a comprehensive understanding of business challenges faced by customersAssist leadership with cross-functional project management to drive resolution for escalated client issues while coordinating internal and external teams as necessaryIdentify product gaps by conducting business impact assessments and proactively manage client expectationsAssess and prioritize issues that may lead to client attrition risk and ensure a strong mitigation plan is establishedActively participate in the full interview and onboarding life cycleWhat will you bring to SmithRx:5+ years in Customer Success/ Account Management leadership roles with direct reports required 5+ years of working knowledge of healthcare benefits/ pharmacy benefits/ commercial health insurance requiredA positive, growth mindset with the ability to stay calm under pressure while driving towards solutionsAn obsession with customer experience and customer satisfactionA passion for solving difficult problems together in collaboration with the broader teamsExecutive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialogueExperience in Client relationship management ensuring expectations and deliverables are documented and met, key stakeholders are informed, and client satisfaction is achievedAbility to work independently as well as part of an extended, cross-functional teamSelf-driven, results-oriented and disciplined work ethicAbility to take initiative with little to no directionBe transparent and honest in a positive, professional and polite mannerExpert conflict resolution skillsHighly effective communicator with a consultative and tactful approach; Ability to observe situations and scenarios from the client or team member’s point of viewAbility to navigate unique and individual team member scenarios while providing coaching through day-to-day challenges, and mentoring through a long-term relationship-based approach to drive long term individual successBachelors or equivalent work experience requiredWhat SmithRx Offers You: Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance Flexible Spending Benefits 401(k) Retirement Savings Program Short-term and long-term disabilityDiscretionary Time Off 13 Paid HolidaysWellness benefits- Spring Health, Gympass, and HeadspaceCommuter Benefits Paid Parental Leave benefitsEmployee Assistance Program (EAP)Well-stocked kitchen in office locationsProfessional development and training opportunities We build and manage effective relationships with our customers’ operational leadership, communicating the value of our services in the context of customers’ business goals with the goal of retaining high performing, satisfied customers. We proactively identify risks to client satisfaction proactively and collaborate across product and operational lines to tenaciously pursue solutions and advocate for our clients.The Manager of Customer Success and Account Management is responsible for a team of individuals driving the ongoing attainment of outcomes, product adoption, and complete post-sale success and satisfaction of SmithRx customers. Especially when it’s hard.Courage: Embrace the challenge.Together: Build bridges and lift up your colleagues.Job Summary:The Customer Success Team is focused on helping SmithRx’s clients derive the full value of their PBM services. At our core, we are guided by our company values:Integrity: Do the right thing. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work.
Senior Benefit Configuration Analyst
Company: SmithRx
Location: Provo, UT
Posted Oct 17, 2023
SmithRx is a rapidly growing Health-Tech company aiming to revolutionize the Pharmacy Benefit Management sector. They offer a next-generation drug acquisition platform, innovative cost-saving tools, and exceptional customer service. The company values integrity, courage, and teamwork. As a Senior Benefits Configuration Analyst, you will support cross-functional teams, build and manage pharmacy benefit plans, and collaborate with various teams to ensure high-quality SmithRx products. The role requires a Bachelor's degree, 6+ years of experience in benefits configuration, robust analytical skills, and strong communication abilities. SmithRx offers competitive benefits, professional development opportunities, and a mission-driven culture.
Senior Corporate Security Engineer
Company: SmithRx
Location: San Francisco, CA
Posted Oct 17, 2023
)Provide training and awareness programs to educate employees and users about CorpSec security best practices and procedures.What You Will Bring To SmithRx:Strong knowledge of CorpSec principles, best practices, and industry standards, such as CIS Critical Security Controls.Hands-on experience with some corporate security tooling, such as firewalls, IDS/IPS, SIEM, DLP, antivirus, vulnerability scanning tools, etc.Excellent analytical, problem-solving, and troubleshooting skills.Strong communication and interpersonal skills, with the ability to effectively communicate complex security concepts to technical and non-technical stakeholders.A risk-based approach to prioritization, rather than checkbox tickingExperience with identity management: TKTK and current identity management best practicesWhat SmithRx Offers You: Total Rewards package that includes incentive bonus and stock optionsHighly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, Life insurance Flexible Spending Benefits Discretionary Time Off 401(k) Retirement Savings Program Commuter Benefits Paid Parental Leave benefitsProfessional development and training opportunities Monitor and analyze security logs and events, and be available to advise on security incidents in a timely manner.Collaborate with cross-functional teams to ensure that security requirements are incorporated into corporate security processes/procedures/measures.Provide technical expertise and guidance to IT teams to ensure that security controls are effectively implemented and maintained.Stay updated on the latest security threats, technologies, and industry trends, and provide recommendations for improving security posture.Participate in incident response activities, including investigation, containment, and recovery efforts, as needed. Especially when it’s hard.Courage: Embrace the challenge.Together: Build bridges and lift up your colleagues.What You Will Do:Advise on security best practices to IT personnel on design, implementation, and maintenance of secure systems and networks, including servers, routers, switches, firewalls, intrusion detection/prevention systems, and other security devices.Develop, deploy and manage tools to secure and monitor corporate assets including ownership of Endpoint Detection & Response (EDR) and Data Loss Prevention (DLP).Review security measures, policies, and procedures to protect systems and networks against unauthorized access, data breaches, and other security incidents from the Legal and Compliance teams. At our core, we are guided by our company values:Integrity: Do the right thing. (During business hours: this is not an on-call position. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. Who We Are:SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work.
Senior Data Engineer
Company: SmithRx
Location: San Francisco, CA
Posted Oct 17, 2023
With a Bachelor’s degree, 8+ years of experience are required.Start-up experience is highly desirablePrior experience in cloud services (AWS preferred), and columnar databases (Redshift, Snowflake). Proficiency in SQL, Python, Spark (Batch/Streaming), SparkSQL, PySpark, AWS Glue, Airflow, Terraform, Kubernetes, CI/CD, and automated testing capabilities Build end-to-end integration testing between multiple independent systems and interfaces (flat files, APIs, ETL), etc.What SmithRx Offers You: Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance Flexible Spending Benefits 401(k) Retirement Savings Program Short-term and long-term disabilityDiscretionary Time Off 13 Paid HolidaysWellness benefits- Spring Health, Gympass, and HeadspaceCommuter Benefits Paid Parental Leave benefitsEmployee Assistance Program (EAP)Well stocked kitchen in office locationsProfessional development and training opportunities Bachelor’s degree required. A minimum of 6+ years of related experience in data engineering, software engineering, DevOps, and technical leadership. He/She will advocate and bring best practices/methodologies, coding standards, and large-scale data warehouse design perspectives to our team.What will you do:Design, build, and implement bug prevention strategies, and maintain highly scalable and reliable data platforms, including data pipelines, data warehouses, and data lakes.Develop and execute manual and automated test cases for data warehouse solutions to ensure the reliability of data pipelines, ETL processes, and data transformations. Collaborate with business users, product owners, data analytics, data engineering, and development teams to implement data quality best practices and optimize data workflows. Implement and optimize data governance and security policies to ensure data quality and compliance.Drive engineering excellence and lead craftsmanship in building, testing, and optimizing ETL/feature/metric pipelinesDocument data quality issues, testing procedures, and resolutions for future reference and knowledge sharing. This role will gather data quality requirements from stakeholders, these data consumers could include business users, product owners, data analysts, software developers, or even other data developers. This role is critical because data quality is a continuous process as data environments are complex, interdependent, and constantly changing. The primary focus of this role will be delivering high data availability and quality throughout the entire data life cycle from ingestion to end products: data pipelines, and data warehouse production datasets. Ability to perform root cause analysis on defects.What will you bring to SmithRx:BS or Master's degree preferred in Computer Science, Information Technology or Systems Engineering. Operating within SmithRx's production and engineering division, the data engineering team is dedicated to establishing a scalable and dependable single source of truth data ecosystem. Our cutting-edge technology platform provides real-time actionable insights that drive cost efficiencies, enhance clinical services, and elevate the customer experience. This ecosystem plays a critical role in enabling our organization to provide unparalleled service excellence and operational superiority to our valued customers. We are currently seeking a highly motivated Senior Data Engineer to join our fast-paced data team. Especially when it’s hard.Courage: Embrace the challenge.Together: Build bridges and lift up your colleagues.Job Summary:SmithRx is developing the next-generation pharmacy benefits management (PBM) platform, revolutionizing how businesses administer and oversee pharmacy benefits.
QA Architect
Company: SmithRx
Location: San Francisco, CA
Posted Oct 13, 2023
Especially when it’s hard.Courage: Embrace the challenge.Together: Build bridges and lift up your colleagues.What You Will DoExpert in developing test strategies, test environment setup, test data setup, test plans and test casesTakes ownership of tasks and delivers without supervision while using their discretion to seek help when necessary.Collaborates with the development and QA team in bug fixing and build plans.Responsible for contributing to product vision including supportability and quality.Provide technical leadership to team members while taking active part in the team tasksAssigns tasks, reviews work and may contribute to employee performance appraisalsWork with internal teams, peers, and users to understand product requirements thus translating to successful software development Translates medium to high complexity business requirements to test scenarios and cases, user stories & acceptance criteria and actively seeks feedback by the stakeholders.Strives towards improving the product quality by validating the product on supported stack, conformance to functional/technical specification, incorporating escape and internal defects into mainstream testing.Create a standard framework for migration/upgrades, Functional Automation, Performance Testing and Security and Penetration Testing.Develop automation strategy to support regression testing based on the technical analysis, complexity and reusabilityParticipates in developing a comprehensive testing strategy.Develop and support automation scripts for performance testing - datasets, test scenarios etc.Recommends new tools, techniques and methodologies needed to enhance productivity and quality.Collaborate with product teams to strategize & align long term solutions for test automation including roadmap, tools, framework & approach.Evaluate, select and formulate best usage of test automation tools and future alignment for different products and applications.Presents technical documentation for review by peers and the Development teams..Responds appropriately and competently to the demands of work challenges when confronted with changes, ambiguity, adversity, and other pressures.Perceived as an expert & go-to person in multiple functional areas of the product.Provides guidance to other QA engineers on different approaches to improve the test case density.Develops quality software (code, test scenarios & cases etc.,) according to clean code principles, SOLID principles, Right BICEP principles and Blue Yonder standards.Drives team activities such as backlog grooming, prioritization, refinement of story definition & acceptance criteria, estimates, planning, daily stand-ups, demos and retrospectives.Evolves the continuous integration pipeline and fixes broken builds as necessaryAutonomously pulls issues from the team backlog or supports other team members with their issues as appropriate.Keeps up to date with technology and research the latest trends in the industry.What You Will Bring to SmithRx:Must have implementation experience with TDD practices and with behavioral testing frameworks like Cucumber and testing languages like Gherkin.Experience of developing in Linux/Unix Operating systems and cloud computing platforms (AWS or Azure).Experience driving quality through process, instrumentation, requirements and testingStrong problem solving and troubleshooting skills.Expert in communicating cross-functionally and across management levels in formal and informal settings.Proficient in one of the DB such as PostgreSQL or SQL Server, Oracle and/or NoSQL and SQL scripting.Expert in creating and maintaining standard automation frameworks, working knowledge of CI/CD to support continuous automation and deployment processHands-on experience with both white box and black box testingExperience with performance and/or security testing with tools like LoadRunner, Jmeter.Experience in Containers (Docker/Kubernetes) based deployment and management.Minimum of 10+ years of overall experience in architecting & building real-time enterprise-level and multi-threaded systems and 5+ years of hands-on experience testing REST API, Web applications in a microservices architecture and distributed cloud systems.Minimum 3+ years as a technical lead to QA engineering teams.Relevant academic degree (CS/ CE / EE)Experience in design, coding, integration, and debugging capabilitiesSelf-starter, enthusiastic proactive mindsetShould have experience in Functional testing of Web applications and APIsShould have experience in writing automation scripts using Cypress/Selenium and executing them periodically.Experience with Web Servers, Web Application Servers, Databases preferably AWS RDS, and data warehousesExperience in writing SQL queries and demonstrable knowledge of databaseWhat SmithRx Offers You:Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance Flexible Spending Benefits 401(k) Retirement Savings Program Short-term and long-term disabilityDiscretionary Time Off 13 Paid HolidaysWellness benefits- Spring Health, Gympass, and HeadspaceCommuter Benefits Paid Parental Leave benefitsEmployee Assistance Program (EAP)Well-stocked kitchen in office locations At our core, we are guided by our company values:Integrity: Do the right thing. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. Who We AreSmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work.
Director of Strategic Partnerships
Company: SmithRx
Location: Provo, UT
Posted Oct 23, 2023
SmithRx, a rapidly growing Health-Tech company, is seeking a Director of Strategic Partnerships. The role involves partnering with captives and stop loss/reinsurance carriers, articulating the company's value in lowering pharmacy costs, and educating carriers on the company's unique offerings. The ideal candidate should have extensive experience in commercial insurance, relationships management, strategy, and process development. SmithRx offers competitive benefits and a mission-driven culture.
Director, Engineering
Company: SmithRx
Location: San Francisco, CA
Posted Oct 20, 2023
SmithRx is seeking a Senior Director of Platform Engineering to lead the vision, strategy, and execution of the company's next growth phase. The role involves setting the technical strategy, collaborating with executive leadership, and managing a team of skilled engineers. The ideal candidate will have a Bachelor's or advanced degree in computer science, 12-15 years of software development experience, and 5+ years in a leadership role. They should have experience in building scalable, reliable, and secure systems, and a proven track record in driving operational excellence. Expertise in EDI and data integration technologies is a plus.
Account Coordinator
Company: SmithRx
Location: Provo, UT
Posted Sep 27, 2023
The Account Coordinator begins involvement with their client at implementation kick-off and is responsible for supporting the development and maintenance of the client success plan.What you will do: Act as a designated support resource for assigned Account Managers Act as a part of a designated account team for specific key clients Responsible for working directly with clients on outstanding client and member items Responsible for compiling and presenting outstanding client and member items during internal and external meetings Complete reporting and data requirements based on client and team needs Responsible for troubleshooting escalated items related to claims, eligibility, and general account maintenance Responsible for completing data audit requests Support ad-hoc projects assigned by leaders Collaborate with cross-functional internal teams for client issue resolution Engage to creatively and appropriately find solutions to client and team needsWhat you will bring to SmithRx: 2-3 years operational or customer service/support experience in the PBM or health care industries Microsoft Office experience: strong with Excel, Word, PowerPoint Ability to effectively manage several tasks and competing priorities Ability to communicate and articulate complex data, member scenarios effectively Strong attention to detail Self-starter and self-motivator Positive, growth mindset Ability to work well with cross functional teams and clients Ability to handle and work with ambiguous instructions Prior experience working directly with Director to C suite level executivesWhat SmithRx Offers You: Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance Flexible Spending Benefits 401(k) Retirement Savings Program Short-term and long-term disability3 weeks paid time off13 Paid HolidaysWellness benefits- Spring Health, Gympass, and HeadspaceCommuter Benefits Paid Parental Leave benefitsEmployee Assistance Program (EAP)Well stocked kitchen in office locationsProfessional development and training opportunities You will bring strong industry and product knowledge and serve as a trusted partner to the Account Management team in support of your client’s operational leadership. We build and manage effective relationships with our customers’ operational leadership, communicating the value of our services in the context of customers’ business goals with the goal of retaining high performing, satisfied customers. Especially when it’s hard.Courage: Embrace the challenge.Together: Build bridges and lift up your colleagues.Job Summary:The Customer Success Team is focused on helping SmithRx’s clients derive the full value of their PBM services. We identify risks to client satisfaction proactively and collaborate across product and operational lines to tenaciously pursue solutions and advocate for our clients.As an Account Coordinator, you will be responsible for ensuring the complete post-sale success and satisfaction of SmithRx customers. At our core, we are guided by our company values:Integrity: Do the right thing. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. Who We Are:SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work.
Senior Benefit Configuration Analyst
Company: SmithRx
Location: Provo, UT
Posted Oct 17, 2023
SmithRx is a rapidly growing Health-Tech company that aims to disrupt the Pharmacy Benefit Management sector by building a next-generation drug acquisition platform. The company values integrity, courage, and teamwork and is looking for a Senior Benefits Configuration Analyst to support cross-functional teams and build pharmacy benefit plans.
Account Coordinator
Company: SmithRx
Location: Provo, UT
Posted Oct 18, 2023
SmithRx is a rapidly growing Health-Tech company aiming to revolutionize the Pharmacy Benefit Management sector. They offer a next-generation drug acquisition platform, innovative cost-saving tools, and exceptional customer service. The company values integrity, courage, and teamwork. The Account Coordinator role involves supporting Account Managers, managing client relationships, and ensuring client satisfaction. SmithRx provides competitive benefits, professional development opportunities, and a positive work environment.