Jobs at StockX
Junior Graphic Designer, Creative Marketing
Company: StockX
Location: Detroit, MI
Posted Apr 10, 2024
StockX is seeking a Junior Graphic Designer to join their marketing team. The role involves designing digital assets for global marketing efforts, staying updated with design trends, collaborating with various teams, and meeting tight deadlines. The ideal candidate should have a degree in Graphic Design, 1-3 years of professional experience, proficiency in Adobe Creative Suite, and a strong portfolio. StockX is an equal opportunity employer based in Detroit, offering a salary range of $40,000 to $50,000 plus benefits.
Verification Expert
Company: StockX
Location: Other US Location
Posted Jun 03, 2024
StockX is seeking a Verification Expert to join their global team in Veldhoven, Netherlands. The role involves inspecting and processing footwear, streetwear, and collectibles to ensure authenticity and meet company standards. The ideal candidate should have a strong work ethic, positive attitude, and attention to detail. No prior experience is required, but a fashion retail background is a plus. The position offers a fast-paced work environment with opportunities for growth and process improvements. StockX is an equal opportunity employer committed to diversity and inclusion.
Seasonal Operations Specialist
Company: StockX
Location: Detroit, MI
Posted Apr 12, 2024
The job description is for an Operations Specialist role at StockX, a company that sells hot brands and products globally. The role involves unloading trucks, processing boxes, and working in a fast-paced environment. The company offers a competitive salary, benefits, and opportunities for growth.
Customer Service Phone Representative
Company: StockX
Location: Detroit, MI
Posted Apr 28, 2024
<div> <p><strong>Help empower our global customers to connect to culture through their passions<strong><p> <div> <p><strong>Why youll love this role<strong><p> <p>Customer Service Representatives are on the front lines of helping our customers The CS Rep plays an important role in handling the daytoday contacts and resolving issues from our customers via phone chat and email They will also provide input into improving the customer experience and processes This role has excellent growth potential within Customer Service<p> <p><strong>What youll do <strong><p> <ul><li>Resolve questions and achieve customer satisfaction from our customers and internal teams<li> <li>Take ownership of individual customer queries collaborating with internal teams to ensure positive outcomes for our customers<li> <li>Effectively handle multiple chat amp email cases simultaneously while achieving performance metrics <li> <li>Help manage the customer experience through the order fulfillment process<li> <li>Ensure strong customer satisfaction by meeting quality standards and service response time objectives across all contact channels<li> <li>Strike the right balance between company policies and procedures and customer benefits to ensure consistency high quality and operational excellence across Customer Service and StockX<li> <li>Identifying opportunities to improve processes and policies that will positively impact the customer experience<li> <li>Additional tasks and responsibilities to achieve customer satisfaction as directed by leadership to fulfill business needs<li> <ul><p><strong>About you<strong><p> <ul><li>HS Diploma or GED required<li> <li>23 years of experience in Customer Service or related fields<li> <li>2+ years of experience in a Contact center taking voice to voice calls<li> <li>2+ years of experience assisting customers simultaneously through various channels phone chat email<li> <li>Ecommerce experience is nice to have <li> <li>Ability to work flexible schedules to support business priorities as needed <li> <li>Strong work ethic and positive attitude are a must<li> <li>Sense of urgency to perform tasks to timelines<li> <li>Comfortable in a fastpaced work environment with a strong attention to detail<li> <li>Selfmotivated and able to work both independently and as part of a team<li> <li>Confident in problem solving making independent decisions and owning the outcomes<li> <li>Excellent verbal and written communication skills<li> <li>Industry background knowledge and experience is nice to have<li> <ul><p><br ><p><p><em datastringifytype=italic>Pursuant to the various pay transparency lawsacts the base salary is $1725hr plus opportunities for benefits eg medical dental equity and discretionary bonuses Compensation is dependent on geography and may vary<em><p> <p><em datastringifytype=italic>Pursuant to the San Francisco Fair Chance Ordinance Los Angeles Fair Chance Initiative for Hiring Ordinance and any other state or local hiring regulations we will consider for employment any qualified applicant including those with arrest and conviction records in a manner consistent with the applicable regulation<em><p> <div> <p><strong>About Us<strong><p> <p><strong><br ><strong>StockX is proud to be a Detroitbased technology leader focused on the large and growing online market for sneakers apparel accessories electronics collectibles trading cards and more StockXs powerful platform connects buyers and sellers of highdemand consumer goods from around the world using dynamic pricing mechanics This approach affords access and market visibility powered by realtime data that empowers buyers and sellers to determine and transact based on market value The StockX platform features hundreds of brands across verticals including Jordan Brand adidas Nike Supreme BAPE OffWhite Louis Vuitton Gucci collectibles from artists including KAWS and Takashi Murakami and electronics from industryleading manufacturers Sony Microsoft Nvidia and Apple Launched in 2016 StockX employs more than 1000 people across offices and verification centers around the world<p> <p> <p> <p> <p> <p><em>We are an equal opportunity employer and value diversity at our company We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job However this job description is not intended to be an exhaustive list of qualifications skills efforts duties responsibilities or working conditions associated with the position StockX reserves the right to amend this job description at any time<em><p> <div>
Bilingual Customer Service Phone Representative
Company: StockX
Location: Detroit, MI
Posted Apr 28, 2024
<div> <p><strong>Help empower our global customers to connect to culture through their passions<strong><p> <div> <p><strong>Why youll love this role<strong><p> <p>Customer Service Representatives are on the front lines of helping our customers The Bilingual CS Rep plays an important role in handling the daytoday contacts and resolving issues from our customers via phone chat and email in both Spanish and English They will also provide input into improving the customer experience and processes This role has excellent growth potential within Customer Service<p> <p><strong>What you will do <strong><p> <ul><li>Assist customers with their inquiries in Spanish and English via all of our contact methods Phone Chat amp Email <li> <li>Resolve questions and achieve customer satisfaction from our customers and internal teams<li> <li>Take ownership of individual customer queries collaborating with internal teams to ensure positive outcomes for our customers<li> <li>Effectively handle multiple chat amp email cases simultaneously while achieving performance metrics <li> <li>Help manage the customer experience through the order fulfillment process<li> <li>Ensure strong customer satisfaction by meeting quality standards and service response time objectives across all contact channels<li> <li>Strike the right balance between company policies and procedures and customer benefits to ensure consistency high quality and operational excellence across Customer Service and StockX<li> <li>Identifying opportunities to improve processes and policies that will positively impact the customer experience<li> <li>Additional tasks and responsibilities to achieve customer satisfaction as directed by leadership to fulfill business needs<li> <ul><p><strong>About you<strong><p> <ul><li>HS Diploma or GED required<li> <li>23 years of experience in Customer Service or related fields<li> <li>2+ years of experience in a Contact center taking voice to voice calls<li> <li>2+ years of experience assisting customers simultaneously through various channels phone chat email<li> <li>Fluent in Spanish both verbally and written<li> <li>Ecommerce experience is nice to have <li> <li>Ability to work flexible schedules to support business priorities as needed <li> <li>Strong work ethic and positive attitude are a must<li> <li>Sense of urgency to perform tasks to timelines<li> <li>Comfortable in a fastpaced work environment with a strong attention to detail<li> <li>Selfmotivated and able to work both independently and as part of a team<li> <li>Confident in problem solving making independent decisions and owning the outcomes<li> <li>Excellent verbal and written communication skills<li> <li>Industry background knowledge and experience is nice to have<li> <ul><p><br ><p><p><em datastringifytype=italic>Pursuant to the various pay transparency lawsacts the base salary is $1725hr plus opportunities for benefits eg medical dental equity and discretionary bonuses Compensation is dependent on geography and may vary<em><p> <p><em datastringifytype=italic>Pursuant to the San Francisco Fair Chance Ordinance Los Angeles Fair Chance Initiative for Hiring Ordinance and any other state or local hiring regulations we will consider for employment any qualified applicant including those with arrest and conviction records in a manner consistent with the applicable regulation<em><p> <div> <p><strong>About Us<strong><p> <p><strong><br ><strong>StockX is proud to be a Detroitbased technology leader focused on the large and growing online market for sneakers apparel accessories electronics collectibles trading cards and more StockXs powerful platform connects buyers and sellers of highdemand consumer goods from around the world using dynamic pricing mechanics This approach affords access and market visibility powered by realtime data that empowers buyers and sellers to determine and transact based on market value The StockX platform features hundreds of brands across verticals including Jordan Brand adidas Nike Supreme BAPE OffWhite Louis Vuitton Gucci collectibles from artists including KAWS and Takashi Murakami and electronics from industryleading manufacturers Sony Microsoft Nvidia and Apple Launched in 2016 StockX employs more than 1000 people across offices and verification centers around the world<p> <p> <p> <p> <p> <p><em>We are an equal opportunity employer and value diversity at our company We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job However this job description is not intended to be an exhaustive list of qualifications skills efforts duties responsibilities or working conditions associated with the position StockX reserves the right to amend this job description at any time<em><p> <div>
Bilingual Customer Service Specialist - Korean/English
Company: StockX
Location: Remote
Posted Mar 21, 2024
<div> <p><strong>Help empower our global customers to connect to culture through their passions<strong><p> <div> <p><br ><p><p><strong>Why youll love this role<strong><p> <p><span>The Customer Service team at StockX delivers extraordinary customer service that creates effortless experiences Through our service we build an engaged and loyal StockX community We work in a facepaced environment where we tear down walls to help our customers and we find solutions not excuses Our success is focused on 3 areas the Customer the team member and the Company Serving our customers is our core and we help drive a customercentric culture If you love serving others have a passion for current culture thrive in a facepaced environment and embrace diversity and inclusion StockX Customer Service may be the place for you<span><p> <p><span>As a Bilingual Customer Service Specialist youll be an integral member of an exciting hyper growth company as we continue to expand our service globally If you enjoy working in a startup culture where ambiguity inspires your creativity StockX may be the place for you<span><p> <p><br ><p><p><strong>What youll do<strong><p> <ul><li><span>Handling all customer servicing needs and support for our customers<span><li> <li><span>Take ownership of individual customer queries from start to finish liaising with internal stakeholders to ensure positive outcomes for our customers<span><li> <li><span>Help manage the order fulfilment process <span><li> <li><span>Listen and respond to customer needs and concerns<span><li> <li><span>Research answers or solutions as needed<span><li> <li><span>Resolve customer queries and update system accounts accordingly<span><li> <li><span>Record details of customer conversations and actions taken<span><li> <li><span>Work to improve customer service by monitoring support communications<span><li> <li><span>Flexible and willingness to support other areas across the business as they come up<span><li> <ul><p><strong>About you<strong><p> <ul><li><span>Bilingual English amp <span><span>Korean<span><span> is a must<span><li> <li>Demonstrated experience in managing high volume queues ideally gained in a fastpaced work environment <li> <li>This position requires that you handle various contact types including Chat Email Inbound and Outbound voice calls with our customers<li> <li>Curiosity about new platforms and innovative technologies<li> <li>Previous customer service amp call center experience<li> <li>Problemsolving skills<li> <li>Possess situational awareness to identify and escalate matters that require urgent attention<li> <li>Excellent written verbal and interpersonal communication skills Strong communicator who can explain complex information in simple ways<li> <li>Successfully manage multiple tasks with strict deadlines Ability to prioritise and manage a busy workload<li> <li>Ability to adapt to business needs and thrives in a fastpaced and shifting environment<li> <li>Proficient in MS Office Google Drive Slack and iOS environment Mac<li> <li>Knowledge in minimum one of our verticals Sneaker Streetwear Collectible Handbag Watch Electronic <li> <li><span>Ability to attend 2 weeks of training ranging between Monday through Friday 800am to 600pm<span><li> <li><span>Hardwired DSL Cable or Fiber Optic internet Satellite or wireless internet connections are prohibited Meet a minimum of 10 Mbps download and 5 Mbps upload speed<span><li> <li><span>Able to provide a private work space that is free of any extraneous noises and distractions <span><li> <li><span>Must be willing to work evening and weekend shifts usually 1 in 3 or 1 in 4 weekends during busy periods<span><li> <ul><p><br ><br ><p><div> <p><strong>About Us<strong><p> <p><strong><br ><strong>StockX is proud to be a Detroitbased technology leader focused on the large and growing online market for sneakers apparel accessories electronics collectibles trading cards and more StockXs powerful platform connects buyers and sellers of highdemand consumer goods from around the world using dynamic pricing mechanics This approach affords access and market visibility powered by realtime data that empowers buyers and sellers to determine and transact based on market value The StockX platform features hundreds of brands across verticals including Jordan Brand adidas Nike Supreme BAPE OffWhite Louis Vuitton Gucci collectibles from artists including KAWS and Takashi Murakami and electronics from industryleading manufacturers Sony Microsoft Nvidia and Apple Launched in 2016 StockX employs more than 1000 people across offices and verification centers around the world<p> <p> <p> <p> <p> <p><em>We are an equal opportunity employer and value diversity at our company We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job However this job description is not intended to be an exhaustive list of qualifications skills efforts duties responsibilities or working conditions associated with the position StockX reserves the right to amend this job description at any time<em><p> <div>
Senior Operations Manager
Company: StockX
Location: Other US Location
Posted Jun 03, 2024
StockX is seeking a Senior Operations Manager to lead the Verification Center, overseeing order fulfillment, labor management, quality assurance, inventory accuracy, and materials procurement. The role involves working cross-functionally with business teams to develop growth strategies, managing a team, and implementing process improvements. The ideal candidate has 7+ years of supply chain management experience, a Bachelor's Degree, and Lean/Six Sigma certifications. The position offers a salary range of $110,000 to $130,000 plus benefits and equity. StockX is a Detroit-based technology leader focused on the online market for sneakers, apparel, accessories, electronics, collectibles, trading cards, and more.
Seasonal Operations Specialist
Company: StockX
Location: Phoenix – Mesa – Scottsdale, AZ
Posted Apr 10, 2024
<div> <p><strong>Help empower our global customers to connect to culture through their passions<strong><p> <div> <p><strong>Why youll love this role<strong><p> <p><span>Interested in growing your career on the cutting edge of culture working for the company selling the hottest brands and products around the world You will be an integral member of an exciting hypergrowth company as we continue to expand our operations globally If you enjoy working in a startup culture where ambiguity inspires your creativity StockX may be the place for you<span><p> <p><span>The Operations Specialist role will be fundamental to the success of the business supporting the Authenticators to ensure items are unboxed correctly for processing as well as making sure that the items are handled and packaged correctly for outbound shipment<span><p> <p><strong>What youll do <strong><p> <ul><li><span>Unloading trucks and palletizing boxes<span><li> <li><span>Opening boxes and scanning shipping labels<span><li> <li><span>Using apps and computer software to complete the order fulfillment process<span><li> <li><span>Boxing items working with packaging equipment and ensuring labels are accurately placed <span>on boxes<li> <li>Identify opportunities to improve efficiency of the operations process<li> <ul><p><strong>About you <strong><p> <ul><li><span>High School diplomaGED<span><li> <li><span>Experience in warehouses or retail environments unloading trucks and processing boxes<span><li> <li><span>Sense of urgency to perform tasks to timelines<span><li> <li><span>Comfortable in a fastpaced work environment<span><li> <li><span>Ability to work well in teams and good communication skills<span><li> <li><span>Strong attention to detail<span><li> <ul><p><strong>Nice to have skills <strong><p> <ul><li><span>Warehouse experience<span><li> <li><span>Fashion retail background <span><li> <ul><p><strong>Working conditions<strong><p> <ul><li>The Verification Center is a warehouse environment with working conditions found in a typical warehouse setting Closed toed and closed heel shoes are required Team members in this environment will be required to stand walk bend stoop turn and pivot more than 75 of the time <li> <li>May push pull and lift up to 50 pounds or 23kg on occasion a teamlift of up to 100 pounds or 45kg and may be required to bend twist kneel and squat regularly<li> <ul><p><br ><p><p><em datastringifytype=italic>Pursuant to the various pay transparency lawsacts the base salary is $1500hr plus opportunities for benefits eg medical dental equity and discretionary bonuses Compensation is dependent on geography and may vary<em><p> <p><em datastringifytype=italic>Pursuant to the San Francisco Fair Chance Ordinance Los Angeles Fair Chance Initiative for Hiring Ordinance and any other state or local hiring regulations we will consider for employment any qualified applicant including those with arrest and conviction records in a manner consistent with the applicable regulation<em><p> <div> <p><strong>About Us<strong><p> <p><strong><br ><strong>StockX is proud to be a Detroitbased technology leader focused on the large and growing online market for sneakers apparel accessories electronics collectibles trading cards and more StockXs powerful platform connects buyers and sellers of highdemand consumer goods from around the world using dynamic pricing mechanics This approach affords access and market visibility powered by realtime data that empowers buyers and sellers to determine and transact based on market value The StockX platform features hundreds of brands across verticals including Jordan Brand adidas Nike Supreme BAPE OffWhite Louis Vuitton Gucci collectibles from artists including KAWS and Takashi Murakami and electronics from industryleading manufacturers Sony Microsoft Nvidia and Apple Launched in 2016 StockX employs more than 1000 people across offices and verification centers around the world<p> <p> <p> <p> <p> <p><em>We are an equal opportunity employer and value diversity at our company We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job However this job description is not intended to be an exhaustive list of qualifications skills efforts duties responsibilities or working conditions associated with the position StockX reserves the right to amend this job description at any time<em><p> <div>
StockX - Programmatic & Streaming Media Coordinator
Company: StockX
Location: USA
Posted May 08, 2024
StockX is seeking a Programmatic & Streaming Media Coordinator for a remote position in the USA, with the job posting dated May 08.
Associate Software Development Engineer in Test
Company: StockX
Location: Detroit, MI
Posted Jun 05, 2024
The job posting is for an Associate Software Development Engineer in Test (SDET) at StockX, a Detroit-based technology company specializing in online marketplaces for high-demand consumer goods. The role involves working closely with engineering and product management teams to ensure high-quality software delivery, performing manual and automated testing, and participating in sprint planning and grooming meetings. The ideal candidate has 2-3 years of experience in object-oriented programming languages, test automation, and Agile Scrum QA environments. StockX offers a competitive salary range of $85,000 to $100,000, benefits, equity, and discretionary bonuses.
Safety & Trust Business Analyst
Company: StockX
Location: Remote
Posted Apr 06, 2024
The job posting is for a role in the Safety & Trust team at StockX, a Detroit-based technology company specializing in online marketplaces for high-demand consumer goods. The role involves developing and managing the company's safety and trust strategy, working cross-functionally with various teams, and using data and analytics to reduce fraud and risk. The ideal candidate should have 3-5 years of experience in related fields, project management skills, and knowledge of e-commerce fraud. The company values diversity and offers a competitive salary range of $70,000 to $105,000.
Seasonal Verification Expert
Company: StockX
Location: Phoenix – Mesa – Scottsdale, AZ
Posted Mar 22, 2024
StockX is seeking a Verification Expert to inspect and process footwear, streetwear, and collectibles, ensuring they meet the company's standards. The role involves working closely with operations and customer service teams, contributing to site cleanliness and safety standards, and identifying process improvements. The ideal candidate has a strong work ethic, positive attitude, and attention to detail. Experience in assessing value and risk of footwear, streetwear, and collectibles is a plus. StockX is a Detroit-based technology leader focused on the online market for sneakers, apparel, accessories, electronics, collectibles, trading cards, and more.