Jobs at Support Ninja

Positions 1,202,774

Support Ninja is a rapidly expanding tech support startup that powers AI‑driven help desks for SaaS companies across the globe. Known for blending cutting‑edge machine learning with a customer‑centric culture, it has helped clients reduce ticket resolution time by over 30% in the past year.

Support Ninja hires across the tech stack: software engineers building the platform, product managers shaping new features, support engineers troubleshooting live issues, and data analysts turning usage metrics into actionable insights. Candidates can expect flexible remote schedules, regular hack‑days, and a mentorship program that pairs juniors with senior engineers.

Listing a role on Job Transparency gives you instant access to the exact salary range, bonus structure, and employee sentiment for each position. With this data you can negotiate confidently, compare offers, and see how Support Ninja stacks up against industry peers.

ELECTRONICS ENGINEER

Company: Department of the Army - U.S. Army Acquisition Support Center

Location: Aberdeen Proving Ground, Maryland Aberdeen Proving Ground, Maryland

Posted Sep 29, 2024

This is a Direct Hire Authority DHA solicitation for a senior project engineer position in the competitive service. The position is pay banded and encompasses grades 14 and 15 on the General Schedule.

Program Analyst

Company: Department of the Army - U.S. Army Acquisition Support Center

Location: Zama, Camp Zama, Japan Zama, Camp Zama, Japan

Posted Sep 29, 2024

This position is located at the US ARMY ACQUISITION SUPPORT CENTER in Japan.

Intelligence Specialist (Operations)

Company: Department of the Army - U.S. Army Acquisition Support Center

Location: Zama, Camp Zama, Japan Zama, Camp Zama, Japan

Posted Sep 29, 2024

This position is located at the US ARMY ACQUISITION SUPPORT CENTER in Japan.

Program Manager (Program Officer Acquisition)

Company: Department of the Army - U.S. Army Acquisition Support Center

Location: Fort Detrick, Maryland Fort Detrick, Maryland

Posted Sep 29, 2024

The position announcement is for a Program Manager Program Officer Acquisition position at Ft Detrick MD. The selected applicant will report to the Product Lead for Data Technology Solutions.

IT SPECIALIST (SECURITY)

Company: Department of the Army - U.S. Army Acquisition Support Center

Location: Fort Belvoir, Virginia Fort Belvoir, Virginia

Posted Sep 29, 2024

The job posting is for a Direct Hire Authority position with a pay band of NH04, which includes a simplified classification and hiring process, as well as expanded developmental opportunities.

Interdisciplinary- Physical Scientist, Chemical Engineer, Nuclear Engineer, Biological Scientist

Company: Department of the Army - HQDA Field Operating Agencies and Staff Support Agencies

Location: Fort Belvoir, Virginia Fort Belvoir, Virginia

Posted Sep 29, 2024

The text describes a job opening for a senior scientist position in the US Army Nuclear and Countering Weapons of Mass Destruction Agency. The job involves serving as the senior scientist in the Survivability and Effects Analysis Division and requires a competitive service appointment.

Lead Human Resources Specialist

Company: Department of the Army - U.S. Army Acquisition Support Center

Location: Fort Belvoir, Virginia Fort Belvoir, Virginia

Posted Sep 29, 2024

The job posting is for a Senior Human Resources HR Specialist and Team Leader at the United States Army Acquisition Support Center USAASC. The position involves managing awards programs and serving as a liaison for the Director Acquisition Career Management Office.

Program Manager (Program Officer Acquisition)

Company: Department of the Army - U.S. Army Acquisition Support Center

Location: Fort Detrick, Maryland Fort Detrick, Maryland

Posted Sep 29, 2024

The position announcement is for a Program Manager Program Officer Acquisition position at Ft Detrick MD. The selected applicant will report to the Product Lead for Advanced Technology Platforms.

Program Analyst (Liaison Officer)

Company: Department of the Army - U.S. Army Acquisition Support Center

Location: MacDill AFB, Florida MacDill AFB, Florida

Posted Sep 29, 2024

The position announcement is for a Program Analyst Liaison Officer at the JPEOCBRND Headquarters. The position is subject to a salary control point and has a maximum salary of $158,860.

Program Manager (Assistant Program Manager Acquisition)

Company: Department of the Army - U.S. Army Acquisition Support Center

Location: Fort Detrick, Maryland Fort Detrick, Maryland

Posted Sep 29, 2024

The announcement is for a Program Manager Assistant position with the Joint Program Executive Office for Chemical Biological Radiological and Nuclear Defense. The selected applicant will be assigned to the Joint Project Lead for CBRND Enabling Biotechnologies.

IT Cybersecurity Specialist (INFOSEC/PLCYPLN)

Company: Department of the Army - U.S. Army Acquisition Support Center

Location: Aberdeen Proving Ground, Maryland Aberdeen Proving Ground, Maryland

Posted Sep 29, 2024

The position announcement is for an IT Cybersecurity Specialist at the JPEOCBRND Headquarters, reporting to the Chief Information Officer. The position is part of the Defense Cyberspace Workforce Framework and is classified under the General Schedule GS system.

ACQUISITION ANALYST

Company: Department of the Army - U.S. Army Acquisition Support Center

Location: Aberdeen Proving Ground, Maryland Aberdeen Proving Ground, Maryland

Posted Sep 29, 2024

The job posting is for an Acquisition Analyst position at the Program Executive Office Command Control Communications Tactical PEO C3T PM I2S BUSINESS MANAGEMENT DIVISION in Aberdeen Proving Ground APG MD.

Frequently Asked Questions

What is it like to work at Support Ninja?
Support Ninja offers a hybrid work model with flexible hours, a collaborative culture that encourages experimentation, and a strong focus on professional growth. Employees frequently cite the open‑source mindset, weekly knowledge‑share sessions, and a transparent performance review system as key strengths.
What types of positions are available at Support Ninja?
The company currently lists roles in software engineering, product management, quality assurance, data science, customer success engineering, and technical support. Each role emphasizes cross‑functional collaboration and data‑driven decision making.
How can I stand out as an applicant for a Support Ninja role?
Showcase concrete results—such as reduced ticket volume or improved response times—in your resume. Include a brief portfolio of relevant projects and demonstrate familiarity with AI‑assisted support tools. Finally, tailor your cover letter to highlight how your experience aligns with the company’s mission of rapid, intelligent customer resolution.

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