Jobs at Support Ninja

Positions 1,202,774

Support Ninja is a rapidly expanding tech support startup that powers AI‑driven help desks for SaaS companies across the globe. Known for blending cutting‑edge machine learning with a customer‑centric culture, it has helped clients reduce ticket resolution time by over 30% in the past year.

Support Ninja hires across the tech stack: software engineers building the platform, product managers shaping new features, support engineers troubleshooting live issues, and data analysts turning usage metrics into actionable insights. Candidates can expect flexible remote schedules, regular hack‑days, and a mentorship program that pairs juniors with senior engineers.

Listing a role on Job Transparency gives you instant access to the exact salary range, bonus structure, and employee sentiment for each position. With this data you can negotiate confidently, compare offers, and see how Support Ninja stacks up against industry peers.

Program Manager (Assistant Program Manager Acquisition)

Company: Department of the Army - U.S. Army Acquisition Support Center

Location: Aberdeen Proving Ground, Maryland Aberdeen Proving Ground, Maryland

Posted Jul 11, 2024

This is a Direct Hire Authority DHA solicitation for a Program Manager Assistant Program Manager Acquisition position in the competitive service, requiring 1 year of specialized experience in acquisition life cycle product/project development, Contracting Officer Representative duties, and coordinating logistics or technical support for deployed systems.

BUDGET ANALYST

Company: Department of the Army - U.S. Army Acquisition Support Center

Location: Fort Belvoir, Virginia Fort Belvoir, Virginia

Posted Jul 11, 2024

This is a Direct Hire Authority DHA solicitation for a Business Financial Management position in the competitive service, requiring experience in monitoring and controlling funds, providing budget guidance, and working with automated financial management systems.

Management and Program Analyst

Company: Department of the Army - U.S. Army Acquisition Support Center

Location: Aberdeen Proving Ground, Maryland Aberdeen Proving Ground, Maryland

Posted Jul 11, 2024

This is a Direct Hire Authority DHA solicitation for a Management and Program Analyst position in the competitive service, requiring 1 year of specialized experience in providing oversight and guidance, managing manpower programs, and conducting manpower studies.

Attorney-Adviser (General)

Company: Department of the Army - HQDA Field Operating Agencies and Staff Support Agencies

Location: Fort Sam Houston, Texas Fort Sam Houston, Texas

Posted Jul 11, 2024

The position is for an attorney at the Office of the Soldiers Counsel in Joint Base San Antonio, Fort Sam Houston, TX. The job requires a JD degree, membership in a state bar, and 3 years of professional legal experience. The position also requires the ability to manage a heavy caseload, conduct legal research, and advocate effectively.

Business Management Analyst

Company: Department of the Army - U.S. Army Acquisition Support Center

Location: Aberdeen Proving Ground, Maryland Aberdeen Proving Ground, Maryland

Posted Jul 11, 2024

This is a Direct Hire Authority DHA solicitation for a Business Management Analyst position in the competitive service, requiring experience in contract strategies, acquisition strategies, and major weapons system procurements, with a requirement for a TopSecret security clearance and submission of a Confidential Financial Disclosure Report.

SECURITY OFFICER

Company: Department of the Army - U.S. Army Acquisition Support Center

Location: Warren, Michigan Warren, Michigan

Posted Jul 11, 2024

The Program Executive Office Ground Combat Systems PEO GCS is responsible for providing world-class affordable relevant and sustainable ground combat vehicles to Joint War fighters. The position requires a year of specialized experience, a Top Secret security clearance, and regular drug testing. The incumbent must also obtain a core SPeD Certification Security Fundamentals Professional Certification SFPC within their first two years of employment.

Project Manager

Company: Department of the Army - HQDA Field Operating Agencies and Staff Support Agencies

Location: Pentagon, Arlington, Virginia Pentagon, Arlington, Virginia

Posted Jul 11, 2024

This position is for a Defense Civilian Intelligence Personnel System DCIPS Employee in the Pentagon, Arlington, VA. The job requires 1 year of specialized experience in program management of Special Access Programs and Sensitive Activities, and assisting in the assessment of classified program processes and systems. The position also requires a TopSecret clearance, willingness to undergo a counterintelligence scope polygraph examination, and ability to obtain and maintain a TopSecret clearance.

Program Manager (Product Lead Acquisition)

Company: Department of the Army - U.S. Army Acquisition Support Center

Location: Fort Detrick, Maryland Fort Detrick, Maryland

Posted Jul 11, 2024

The US Army is seeking a Program Manager Product Lead Acquisition NH034004 to fill a position at Ft Detrick, MD. The selected candidate will serve as the Product Lead for Advanced Technology Platforms and must meet specific requirements, including a Secret security clearance, 3-year tenure agreement, and certification in Program Management within 60 months of entrance on duty.

ELECTRONICS ENGINEER

Company: Department of the Army - U.S. Army Acquisition Support Center

Location: Aberdeen Proving Ground, Maryland Aberdeen Proving Ground, Maryland

Posted Jul 11, 2024

This is a Direct Hire Authority DHA solicitation for a senior project engineer and recognized expert technical authority position in the competitive service. The position requires a Bachelor's degree in engineering, one year of specialized experience, and the ability to obtain a TopSecret clearance.

PROGRAM MANAGER (DEPUTY PRODUCT DIRECTOR ACQUISITION)

Company: Department of the Army - U.S. Army Acquisition Support Center

Location: Aberdeen Proving Ground, Maryland Aberdeen Proving Ground, Maryland

Posted Jul 11, 2024

The US Department of Defense is seeking a Supervisory Deputy Product Director for an Acquisition system and related mission equipment. The position requires one year of specialized experience in developing operational budgets, analyzing acquisition program evaluation documentation, and overseeing acquisition project responsibilities. The job also requires a Secret clearance, a three-year tenure agreement, and a written statement of financial disclosure.

CONTRACT SPECIALIST

Company: Department of the Army - U.S. Army Acquisition Support Center

Location: Multiple Locations

Posted Jul 11, 2024

The Army Rapid Capabilities and Critical Technologies Office RCCTO is seeking a Contract Specialist to rapidly research, develop, prototype, test, evaluate, procure, transition, and field critical enabling technologies and capabilities. The position requires a Bachelor's degree and one year of specialized experience in contracting, including procurement, cost-price analysis, and contract administration.

ACQUISITION MANAGEMENT SPECIALIST

Company: Department of the Army - U.S. Army Acquisition Support Center

Location: Fort Belvoir, Virginia Fort Belvoir, Virginia

Posted Jul 11, 2024

Join PEO EIS as an Acquisition Management Specialist and gain hands-on experience in the DoD acquisition life cycle. Support the Army in merging five enterprise resource systems into one while leveraging agile methodologies. This is an Army Acquisition Logistics and Technology Workforce position requiring a Secret security clearance and certification in Acquisition Career Field A Program Management.

Frequently Asked Questions

What is it like to work at Support Ninja?
Support Ninja offers a hybrid work model with flexible hours, a collaborative culture that encourages experimentation, and a strong focus on professional growth. Employees frequently cite the open‑source mindset, weekly knowledge‑share sessions, and a transparent performance review system as key strengths.
What types of positions are available at Support Ninja?
The company currently lists roles in software engineering, product management, quality assurance, data science, customer success engineering, and technical support. Each role emphasizes cross‑functional collaboration and data‑driven decision making.
How can I stand out as an applicant for a Support Ninja role?
Showcase concrete results—such as reduced ticket volume or improved response times—in your resume. Include a brief portfolio of relevant projects and demonstrate familiarity with AI‑assisted support tools. Finally, tailor your cover letter to highlight how your experience aligns with the company’s mission of rapid, intelligent customer resolution.

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