Jobs at Sutherland
638 open positions
Lead-Trainer
Company: Sutherland
Location: Other US Location
Posted Jan 24, 2025
Sutherland is a company specializing in Artificial Intelligence, Automation, Cloud engineering, and Advanced analytics. They work with global brands, providing unique value through technology and business process excellence. Sutherland has created over 200 inventions under several patents, driving digital transformation and optimizing business operations. They tailor proven formulas to fit each company's unique needs, combining human expertise with AI. The Trainer role involves delivering and evaluating soft and technical skills training, creating and revising training materials, and coaching trainees to meet performance metrics.
Quality Analyst
Company: Sutherland
Location: Other US Location
Posted Jan 24, 2025
Sutherland is looking for a Quality Analyst with experience in process transformation and strong analytical skills. The role involves overseeing performance and service quality, strengthening relationships with clients, and producing effective strategies based on data analysis. The ideal candidate should have proactive teamwork abilities, strong verbal and written communication skills, and the capacity to work in a fast-paced environment.
Manager - Pre-Sales
Company: Sutherland
Location: Other US Location
Posted Jan 22, 2025
Sutherland is a company specializing in Artificial Intelligence, Automation, Cloud engineering, and Advanced analytics. They work with global brands, providing unique value through technology and business process excellence. Sutherland has created over 200 inventions under several patents, driving digital transformation and optimizing business operations. They tailor solutions to fit each company's unique needs, combining human expertise with AI. The job description for a Manager for PreSales involves strengthening client relationships, impacting the bottom line, managing people, and overseeing performance and service quality.
Sr. Associate - RTA
Company: Sutherland
Location: Other US Location
Posted Jan 20, 2025
Sutherland is a company specializing in AI, automation, cloud engineering, and advanced analytics. They work with global brands, providing unique value through technology and business process excellence. Their services include digital transformation, optimizing operations, reinventing experiences, and pioneering new solutions. They tailor proven formulas to fit each company's unique needs, combining human expertise with AI. The Sr Associates role involves monitoring queues, identifying risks to KPIs, and coordinating offline activities. Successful candidates should have at least one year of call center experience, basic Excel knowledge, and understanding of call center KPIs.
.Net Developer with Xamarin
Company: Sutherland
Location: Other US Location
Posted Jan 22, 2025
Sutherland is a company specializing in AI, automation, cloud engineering, and advanced analytics. They work with global brands, providing unique value through market-leading technology and business process excellence. They have created over 200 unique inventions under several patents and drive digital transformation, optimize operations, and pioneer new solutions. Sutherland is seeking a Junior Software Engineer with experience in the SDLC, knowledge in .NET technologies, SQL, and strong communication and problem-solving skills.
Team Manager -Commercial Insurance Service
Company: Sutherland
Location: Hampton Roads, VA
Posted Jan 22, 2025
Sutherland is a company specializing in AI, automation, cloud engineering, and advanced analytics. They work with global brands, providing unique value through technology and business process excellence. Their services include digital transformation, optimization of business operations, and creation of new solutions. As a Team Manager, you would manage performance, ensure customer satisfaction, and collaborate with stakeholders. Qualifications include supervisory experience, strong analytical skills, leadership abilities, time management, and proficiency in MS Office applications.
Implementation Engineer (Genesys Engage-Omni Channel/CX Contact) **1-Year Contract**
Company: Sutherland
Location: Houston, TX
Posted Jan 23, 2025
Sutherland is a company specializing in AI, automation, cloud engineering, and advanced analytics. They work with global brands, providing unique value through market-leading technology and business process excellence. Sutherland is seeking a skilled Implementation Engineer with expertise in the Genesys platform for a 1-year contract role. The engineer will be responsible for designing, implementing, and supporting the Genesys Engage platform, including various components like SIP Server, Genesys Routing, Inbound Voice, Outbound, Email, Chat, Social Media, Infomart, GVP, SMS, Speech Analytics, Proactive Notification, and CallBack. The ideal candidate should have a BS in Computer Science, Engineering, or a related field, or 6+ years of progressive experience. They must have expert knowledge of the Genesys Platform, experience in creating routing strategies, and at least 2 years of experience on Composer. The role requires working hours correlating to EST, CST, or MST time zones and being on-call after hours for platform outages.
Back-office Coordinator with Turkish and English
Company: Sutherland
Location: Other US Location
Posted Jan 24, 2025
Sutherland is a company that specializes in process transformation, offering job opportunities with long-term security, competitive salary, and comprehensive benefits. The role involves back-office activities, moderating content, and collaborating with teams. The company provides extensive training, career growth, and a range of employee support programs, including health insurance, wellness days, and wellness initiatives.
Bilingual HR Support Representative Role with German and English
Company: Sutherland
Location: Other US Location
Posted Jan 24, 2025
Sutherland, a global leader in customer experience management for 37 years, is seeking a bilingual HR Support Representative proficient in German and English. The role involves handling HR inquiries, resolving queries, and maintaining high-quality service levels. The company offers long-term job security, additional health and life insurance, generous annual leave, a competitive salary, and opportunities for career progression. Additional benefits include flexible remote work, world-class on-the-job training, and a range of employee support programs.
Spotify Customer Service Expert with Russian and English
Company: Sutherland
Location: Other US Location
Posted Jan 22, 2025
Sutherland is seeking motivated International Customer Service Professionals for their Spotify client. The role involves providing email support, answering FAQs, and assisting with account and payment issues. Benefits include long-term job security, health insurance, paid annual leave, food vouchers, clear career path, work-from-home option, competitive salary, and comprehensive training. Additional perks include digital employee services, employee assistance program, employee discounts, employee referral program, rewards and recognition, relocation package, multisport card, inhouse learning portals, employee engagement events, and corporate social responsibility events.
Quality Analyst
Company: Sutherland
Location: Other US Location
Posted Jan 21, 2025
Sutherland is hiring a Quality Analyst with at least 24 months of healthcare workers' comp experience, preferably managing customer-facing accounts. The role involves auditing transactions, coordinating patient care, managing administrative responsibilities, and strengthening relationships with clients and team members. The successful candidate will have strong analytical skills, be able to work in a fast-paced environment, and demonstrate proactive ability in developing trust and professional rapport with employees.
Information Security Manager
Company: Sutherland
Location: Hampton Roads, VA
Posted Jan 25, 2025
Sutherland is a company specializing in AI, automation, cloud engineering, and advanced analytics. They work with global brands, providing unique value through technology and business process excellence. Sutherland has created over 200 inventions under several patents, driving digital transformation and optimizing business operations. They offer a seamless as-a-service model, tailoring solutions to fit each company's unique needs. The company is currently seeking an Information Security Manager to perform security assessments, risk assessments, and monitor compliance with internal policies, client, and regulatory requirements. The role involves participating in various audits, supporting security initiatives, and ensuring compliance with standards such as ISO 27001, PCI DSS, and national information security laws.