Jobs at Synchrony
548 open positions
AVP, Ad Operations Product Owner
Company: Synchrony
Location: Atlanta, GA
Posted Mar 15, 2024
<p>Job ID E2401049 <p> <p>Job Description <p> <p><b> Role SummaryPurpose <b> <p> <p>Synchrony is continuing to build a worldclass Performance Media and Creative Organization committed to driving results with our retail and payments partners while also delivering leading customer experiences Within this organization our Paid Media Team is focused on achieving growth by making datadriven decisions to create meaningful interactions with existing and potential customers by focusing on capturing business requirements and ensuring flawless execution of campaigns We are seeking an AVP Product Owner Ad Operations to lead and manage the technology for onproperty ad serving and inventory management In this role you will own the strategy roadmap and evolution of Ad Serving platforms working collaboratively across functional teams You will drive the integration of our current set of solutions Kevel DV360 into a single cohesive solution delivering overall media supply volume for Synchrony <p> <p>This role involves understanding of the product technical acumen and project management identifying opportunities and managing projects from inception to completion with an immediate focus on expanding our presence in the marketplace landscape broadening across Synchrony on property platforms The successful candidate will collaborate with crossfunctional teams and play a pivotal role in the growth of our marketplace operations <p> <p>Were proud to offer you choice and flexibility You have the option to be remote and work from home or come into one of our offices You may be occasionally requested to commute to our nearest office for in person engagement activities such as team meetings training and culture events <p> <p><b> Essential Responsibilities <b> <p> <ul><li>Define and refine the product vision and roadmap Conduct user research analyze market trends and translate insights into actionable product plans Prioritize features based on datadriven insights and stakeholder needs<li> <li>Serve as primary product contact for Ad Server platform and lead platform integration with crossfunctional partners<li> <li>Own the product backlog Manage the user story backlog prioritize features and ensure alignment with the overall product vision Work closely with the engineering team to break down user stories into manageable tasks<li> <li>Participate in Scrum meetings and product sprints<li> <li>Maintain and organize internal documentation related to Ad Server Product to ensure accuracy and accessibility<li> <li>Build and nurture relationships with key marketplace stakeholders exploring collaboration opportunities<li> <li>Utilize analytics tools to track and analyze the performance of our marketplace<li> <li>Stay informed about Marketplace policies regulations and best practices<li> <li>Address client questions and concerns regarding new marketplace initiatives<li> <li>Drive product development Collaborate with crossfunctional teams engineering design marketing sales to ensure seamless product development and execution<li> <li>Measure success Define and track key performance indicators KPIs to measure product impact and user satisfaction Analyze data to identify areas for improvement and iterate on product features<li> <li>Stay ahead of the curve Conduct competitive analysis and track industry trends to identify new opportunities and stay ahead of the competition<li> <li>Communicate effectively Clearly communicate product vision and roadmap to stakeholders across the organization Foster collaboration and alignment across teams<li> <li>Perform other duties andor special projects as assigned<li> <ul><p><b> QualificationsRequirements <b> <p> <ul><li>Bachelors degree or in lieu of degree high school diplomaGED and 7 years in Ad Operations along with Product OwnerManager experience<li> <li>3+ years in Ad Operations along with Product OwnerManager experience<li> <li>3+ Ad Serving such as Google Campaign Manager Kevel<li> <li>Experience working in the financial category and within a Retail Media Network is a plus<li> <li>Working knowledge of product development architecture with handson experience managing all stages of the product life cycle<li> <li>Technical background with knowledge of software development and web technologies<li> <li>Proficiency in the use of analytic tools Google Analytics Adobe<li> <ul><p><b> Desired Characteristics <b> <p> <ul><li>Indepth knowledge of Scrum and Agile Software Development Methodology certifications a plus<li> <li>Handson experience working with Kevel is a plus<li> <li>Proven experience in marketplace strategy development and management<li> <li>Strong project management skills with a record of accomplishment of successful project executions<li> <li>Strong attention to detail with a proven ability to review and analyze information to ensure accuracy<li> <li>Excellent communication and presentation skills for internal meetingspresentations <li> <li>Creative and resourceful proven ability to problemsolve and look for innovative ideas<li> <li>Ability to work effectively in crossfunctional teams<li> <li>Assertive adaptable and demonstrates initiative in a fastpaced environment with competing priorities<li> <ul><p><b>GradeLevel 11<b> <p> <p>The salary range for this position is <b>9000000 15500000<b> USD Annual and is eligible for an annual bonus based on individual and company performance <p> <p>Actual compensation offered within the posted salary range will be based upon work experience skill level or knowledge <p> <p>Salaries are adjusted according to market in CA NY Metro and Seattle <p> <p><b> Eligibility Requirements <b> <p> <ul><li>You must be 18 years or older<li> <li>You must have a high school diploma or equivalent<li> <li>You must be willing to take a drug test submit to a background investigation and submit fingerprints as part of the onboarding process<li> <li>You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act<li> <li>N ew hires Level 47 must have 9 months of continuous service with the company before they are eligible to post on other roles Once this new hire time in position requirement is met the associate will have a minimum 6 months time in position before they can post for future nonexempt roles Employees level 8 or greater must have at least 18 months time in position before they can post All internal employees must consistently meet performance expectations and have approval from your manager to post or the approval of your manager and HR if you dont meet the time in position or performance expectations<li> <ul><p>Legal authorization to work in the US is required We will not sponsor individuals for employment visas now or in the future for this job opening All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status <p> <p><b> Our Commitment <b> <p> <p>When you join us youll be part of a diverse inclusive culture where your skills experience and voice are not only heardbut valued We celebrate the differences in all of us and believe that our individual unique perspectives is what makes Synchrony truly a great place to work Together were building a future where we can all belong connect and turn ideals into action Through the power of our 8 Diversity Networks+ with more than 60 of our workforce engaged youll find community to connect with an opportunity to go beyond your passions <p> <p>This starts when you choose to apply for a role at Synchrony We ensure all qualified applicants will receive consideration for employment without regard to age race color religion gender sexual orientation gender identity national origin disability or veteran status <p> <p><b> Reasonable Accommodation Notice <b> <p> <ul><li>Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities Please tell us if you require a reasonable accommodation to apply for a job or to perform your job Examples of reasonable accommodation include making a change to the application process or work procedures providing documents in an alternate format using a sign language interpreter or using specialized equipment<li> <li>If you need special accommodations please call our Career Support Line so that we can discuss your specific situation We can be reached at 18663015627 Representatives are available from 8am 5pm Monday to Friday Central Standard Time<li> <ul><p><b>Job Family Group<b> <p> <p>Marketing<p>
VP, Cyber Intelligence, Senior Threat Hunter
Company: Synchrony
Location: Charlotte, NC
Posted Mar 15, 2024
<p>Job ID E2401138 <p> <p>Job Description <p> <p><b> Role SummaryPurpose <b> <p> <p>The VP Senior Incident Response and Hunt Team Leader is part of the Synchrony Joint Security Operations Center JSOC leadership team This position is responsible for identifying and leading the implementation of key initiatives that aim to enhance and mature the Synchrony detection response and threat hunt capabilities Through collaboration with JSOC leaders Technical Cyber Intelligence and other crossfunctional teams this individual will ensure Incident Response strategy and capabilities remain consistent with industry best practices act as a technical subject matter expert during complex intrusions and execute enterprisewide threat hunt operations to uncover sophisticated and undetected threats The ideal candidate will be an inquisitive and curious critical thinker demonstrating significant domain expertise across three or more security domains including threat intelligence threat hunting incident response digital forensics cloud security security engineering security operations endpoint security or offensive security <p> <p><b> Essential Responsibilities <b> <p> <ul><li>Lead a team of cyber threat hunters responsible for the design and execution of complex intelligencehypothesisbased Cyber Threat Hunts including hypothesis drafting and final documentation and closure<li> <li>Spearhead key technical and strategic Incident Response initiatives with specific focus on Cloud Incident Response capabilities<li> <li>Benchmark and implement industry best practices for incident response threat hunting and cybersecurity operations such as MITRE ATTampCK and NIST Cybersecurity Framework CSF<li> <li>Provide technical leadership and expertise to enable proactive detection of potential security threats and recommendations for improvements in overall security posture<li> <li>Proactively identify research and dissect emerging attack techniques to develop custom detection containment and remediation plans to support the JSOC<li> <li>Act as the technical SME for complex and priority targeted detection and response projects aimed at rapidly improving controls related to priority threats<li> <li>Coordinate with multidisciplinary teams across intel detection engineering and technology to iteratively improve security controls and detection capabilities<li> <li>Maintain the cyber lab environment ensuring it is suited for Hunt testing and control validation<li> <li>Provide counsel to management regarding vendors and technologies and interact with suppliers to ensure appropriateness of security tools and their configuration<li> <li>Mentor and upskill lessexperienced team members across cyber operations through coaching collaboration and leadership<li> <li>Interface with industry peers to acquire and share Incident Response and Cyber Hunt bestpractices in the sector<li> <ul><p><b> QualificationsRequirements <b> <p> <p> Minimum seven years of cyber security experience with at least five years focused on Threat Hunting Incident Response or Detection Engineering <p> <p> Expert level abilities to collect and analyze forensic artifacts across multiple major operating systems Windows Linux Mac <p> <p> Indepth attack surface knowledge of one or more major cloud providers AWS Azure GCP <p> <p> Proficiency in using python or other similar scripting language to interact with APIs or manipulate large datasets for analysis <p> <p> Bachelors degree in computer science or a related discipline or equivalent work experience in information systems or intelligence required advanced degree preferred <p> <p> One or more relevant security certifications GCIH GCIA GCFE GCFA SANS AWS Certified Cloud Practitioner AWS Certified Security Specialty or comparable <p> <p><b> Desired Characteristics <b> <p> <ul><li>Experience and familiarity with analytic standards and tradecraft <p> Experience in the financial services sector <p> <p> Strong oral and written communications skills <p> <p> Strong analytical amp critical thinking capabilities <p> <p> Expertise to clearly define complex issues despite incomplete or ambiguous information<p><li> <ul><p><b> Eligibility Requirements <b> <p> <ul><li>You must be 18 years or olde<li> <li>You must have a high school diploma or equivalent<li> <li>You must be willing to take a drug test submit to a background investigation and submit fingerprints as part of the onboarding process<li> <li>You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act<li> <li>New hires Level 47 must have 9 months of continuous service with the company before they are eligible to post on other roles Once this new hire time in position requirement is met the associate will have a minimum 6 months time in position before they can post for future nonexempt roles Employees level 8 or greater must have at least 24 months time in position before they can post All internal employees must have at least a consistently meets expectations performance rating and have approval from your manager to post or the approval of your manager and HR if you dont meet the time in position or performance requirement<li> <ul><p>Legal authorization to work in the US is required We will not sponsor individuals for employment visas now or in the future for this job opening <p> <p>All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status <p> <p><b> Reasonable Accommodation Notice <b> <p> <ul><li>Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities Please tell us if you require a reasonable accommodation to apply for a job or to perform your job Examples of reasonable accommodation include making a change to the application process or work procedures providing documents in an alternate format using a sign language interpreter or using specialized equipment<li> <li>If you need special accommodations please call our Career Support Line so that we can discuss your specific situation We can be reached at 18663015627 Representatives are available from 8am 5pm Monday to Friday Central Standard Time<li> <ul><p>The salary range for this position is <b>150<b><b><b><b>00000 25000000<b> USD Annual <p> <p>Salaries are adjusted according to market in CA and Metro NY and some positions are bonus eligible <p> <p><b>GradeLevel 13<b> <p> <p><b> Eligibility Requirements <b> <p> <ul><li>You must be 18 years or older<li> <li>You must have a high school diploma or equivalent<li> <li>You must be willing to take a drug test submit to a background investigation and submit fingerprints as part of the onboarding process<li> <li>You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act<li> <li>N ew hires Level 47 must have 9 months of continuous service with the company before they are eligible to post on other roles Once this new hire time in position requirement is met the associate will have a minimum 6 months time in position before they can post for future nonexempt roles Employees level 8 or greater must have at least 18 months time in position before they can post All internal employees must consistently meet performance expectations and have approval from your manager to post or the approval of your manager and HR if you dont meet the time in position or performance expectations<li> <ul><p>Legal authorization to work in the US is required We will not sponsor individuals for employment visas now or in the future for this job opening All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status <p> <p><b> Our Commitment <b> <p> <p>When you join us youll be part of a diverse inclusive culture where your skills experience and voice are not only heardbut valued We celebrate the differences in all of us and believe that our individual unique perspectives is what makes Synchrony truly a great place to work Together were building a future where we can all belong connect and turn ideals into action Through the power of our 8 Diversity Networks+ with more than 60 of our workforce engaged youll find community to connect with an opportunity to go beyond your passions <p> <p>This starts when you choose to apply for a role at Synchrony We ensure all qualified applicants will receive consideration for employment without regard to age race color religion gender sexual orientation gender identity national origin disability or veteran status <p> <p><b> Reasonable Accommodation Notice <b> <p> <ul><li>Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities Please tell us if you require a reasonable accommodation to apply for a job or to perform your job Examples of reasonable accommodation include making a change to the application process or work procedures providing documents in an alternate format using a sign language interpreter or using specialized equipment<li> <li>If you need special accommodations please call our Career Support Line so that we can discuss your specific situation We can be reached at 18663015627 Representatives are available from 8am 5pm Monday to Friday Central Standard Time<li> <ul><p><b>Job Family Group<b> <p> <p>Information Technology<p>
VP, Cloud Migration Manager (PM)
Company: Synchrony
Location: Atlanta, GA
Posted Mar 16, 2024
<p>Job ID E2401168 <p> <p>Job Description <p> <p><b> Role SummaryPurpose <b> <p> <p>The VP Cloud Migration Manager PM will build a highperforming team of migration advisors and subject matter experts As the voice of the customer youll work closely with teams to help them evolve the cloud program and address issues concerns and requests as part of our migration activities You will work in close collaboration with a crossfunctional team of engineering SI partners SourcingProcurement Client Integration Managers HR and executive leadership to deliver results for our teams <p> <p>Were proud to offer you choice and flexibility You have the option to be remote and work from home or come into one of our offices You may be occasionally requested to commute to our nearest office for in person engagement activities such as team meetings training and culture events <p> <p><b> Essential Responsibilities <b> <p> <p>This leader will lead the change transformation driving the cloud migration plan They will manage andor coordinates all tasks for medium and largesized cloud migration projects of moderate to high complexity and risk <p> <ul><li>As an experienced Cloud Migration Manager you will work with the engineering teams to plan and manage multiple migration projects with various applications and ensure the security of the cloud infrastructure<li> <li>This is a frontline handson role expected to be involved in project details and driving the team to achieve the results required to deliver the project and meet management expectations<li> <li>Drives project kickoff activities internal meetings statement of work creation project plan documentation<li> <li>Gathering application and infrastructure requirements and constraints to plan application migrations<li> <li>Interfacing with teams during the migration planning design and execution phases to track and manage migration activities and issue resolution<li> <li>Assess plan implement andor support infraapplication migration solutions for our teams<li> <li>Meetinteract with application owners and infrastructure support personnel to communicate migration activities comprising implementation plans and review sequencing and timing details of application outages and postmigration testing<li> <li>Migrate multitiered workloads from onprem to Cloud<li> <li>Prepares and manages schedules risks issues and interdependencies with understanding of on premise and cloud technologies<li> <li>During execution monitors performance and reports to management project status and pertinent issues including major milestones and potential project risks<li> <li>In partnership with HR oversee and develop all aspects of the training life cycle develop and implement a training strategy workforce assessment curriculum design content development and delivery plan and success metricsKPIs<li> <li>Support business stakeholders in supplier selection and bid evaluation processes including collecting requirements managing bidder communications and analyzing bid responses Develops and manages requests for proposals quotes and information<li> <li>Manages relationships with internal stakeholders and coordinates sourcing strategies opportunities and requirements for vendors<li> <li>Design and establish a repeatable and sustainable process to enable scaled migrations<li> <li>Budget responsibilities PO management and actual spend tracking<li> <li>Perform other duties as assigned<li> <ul><p><b> QualificationsRequirements <b> <p> <ul><li>Bachelors degree and a minimum of 8+ years of either Technology Agile Portfolio Management OR in lieu of Bachelors degree a minimum of 12+ years of Technology and Agile Portfolio Management experience<li> <li>Minimum 7 years of ProjectProgram Management experience<li> <li>Demonstrated experience of program management andor large scale change transformation<li> <li>Demonstrated experience working in a matrixed environment with proven experience influencing leaders at all levels<li> <li>Strong presentation and communication skills with a demonstrated business presence while interacting with senior business executives<li> <li>Proven experience with partnering collaborating and influencing across a large multilayered organization at all levels<li> <li>Proven experience handling multiple and competing priorities across all stakeholder groups and effectively resolving competing priorities and interests with minimal disruption<li> <ul><p><b> Desired Characteristics <b> <p> <ul><li>Technical Experience working in the Cloud<li> <li>Action and detail oriented excellent organization and prioritization skills<li> <li>Independent worker with awareness of when to escalate and engage others<li> <li>Proven experience executing with accuracy on time and while dealing with ambiguity<li> <li>Demonstrate commitment to continuous improvement<li> <li>Demonstrate strong risk management mindset and behavior<li> <ul><p><b>GradeLevel 13<b> <p> <p>The salary range for this position is <b>13000000 21000000<b> USD Annual and is eligible for an annual bonus based on individual and company performance <p> <p>Actual compensation offered within the posted salary range will be based upon work experience skill level or knowledge <p> <p>Salaries are adjusted according to market in CA NY Metro and Seattle <p> <p><b> Eligibility Requirements <b> <p> <ul><li>You must be 18 years or older<li> <li>You must have a high school diploma or equivalent<li> <li>You must be willing to take a drug test submit to a background investigation and submit fingerprints as part of the onboarding process<li> <li>You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act<li> <li>N ew hires Level 47 must have 9 months of continuous service with the company before they are eligible to post on other roles Once this new hire time in position requirement is met the associate will have a minimum 6 months time in position before they can post for future nonexempt roles Employees level 8 or greater must have at least 18 months time in position before they can post All internal employees must consistently meet performance expectations and have approval from your manager to post or the approval of your manager and HR if you dont meet the time in position or performance expectations<li> <ul><p>Legal authorization to work in the US is required We will not sponsor individuals for employment visas now or in the future for this job opening All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status <p> <p><b> Our Commitment <b> <p> <p>When you join us youll be part of a diverse inclusive culture where your skills experience and voice are not only heardbut valued We celebrate the differences in all of us and believe that our individual unique perspectives is what makes Synchrony truly a great place to work Together were building a future where we can all belong connect and turn ideals into action Through the power of our 8 Diversity Networks+ with more than 60 of our workforce engaged youll find community to connect with an opportunity to go beyond your passions <p> <p>This starts when you choose to apply for a role at Synchrony We ensure all qualified applicants will receive consideration for employment without regard to age race color religion gender sexual orientation gender identity national origin disability or veteran status <p> <p><b> Reasonable Accommodation Notice <b> <p> <ul><li>Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities Please tell us if you require a reasonable accommodation to apply for a job or to perform your job Examples of reasonable accommodation include making a change to the application process or work procedures providing documents in an alternate format using a sign language interpreter or using specialized equipment<li> <li>If you need special accommodations please call our Career Support Line so that we can discuss your specific situation We can be reached at 18663015627 Representatives are available from 8am 5pm Monday to Friday Central Standard Time<li> <ul><p><b>Job Family Group<b> <p> <p>Information Technology<p>
VP, Solution Train Engineer
Company: Synchrony
Location: Atlanta, GA
Posted Mar 20, 2024
The VP, Solution Train Engineer role at Synchrony involves leading and coaching Cloud & Platform Agile Release Trains, fostering development of new capabilities in the Public Cloud space, and rolling out these capabilities to Synchrony's platforms. The role requires collaboration with product managers, product owners, scrum masters, and business leaders in setting the agile roadmap for the Cloud & Platform ART. The VP will also be responsible for managing dependencies, escalating risks, and communicating program status to key stakeholders. The role offers flexibility, with the option to work remotely or from one of Synchrony's offices. The salary range for this position is 130,000.00 - 210,000.00 USD Annual, and is eligible for an annual bonus based on individual and company performance.
AVP, Repeat Complaint Leader
Company: Synchrony
Location: Orlando, FL
Posted Apr 09, 2024
The AVP Repeat Complaint Leader will lead the voice and back office strategy for Repeat Complaints, collaborating with various functions to enhance customer service. The role involves driving a high-performance culture, identifying process improvement opportunities, and partnering with multiple teams to implement strategy. The position requires a Bachelor's Degree and 3+ years of experience in Complaints, Disputes, Compliance, or Collections/Recovery. The salary range is 90,000.00 - 155,000.00 USD Annual, with eligibility for an annual bonus. The company values diversity and inclusion, offering flexible work options and a supportive environment.
VP, High Risk Complaints Leader
Company: Synchrony
Location: Orlando, FL
Posted Apr 08, 2024
The VP, High Risk Complaints Leader, will be a key member of the Complaint Operations leadership team. This role involves leading a global team to ensure proper and consistent investigation and identification of any substantiations are done in a compliant manner. The leader will be responsible for executing effectively to ensure no breaches of the UDAAP Risk Appetite Statement (RAS) metric. The role offers choice and flexibility, allowing the employee to work from home, near one of the Hubs, or come into one of the offices. The essential responsibilities include assessing the company's performance on key Critical to Compliance (CTC) and Critical to Quality (CTQ) measures, creating and overseeing a new High Risk Complaint L3 process, and engaging cross-functionally with all business partners to self-identify and resolve process risks. The qualifications include a Bachelor's Degree and 5 plus years of experience managing processes and people in a large matrixed organization, or equivalent experience. The salary range is 110,000.00 - 185,000.00 USD Annual, and the role is eligible for an annual bonus based on individual and company performance.
Senior Account Manager
Company: Synchrony Group
Location: Other US Location
Posted Apr 19, 2024
<p><b>Company Description<b> <p><p><strong><em><u>Be part of something great<u><em><strong><p> <p>Synchrony Group is an independently owned network of companies headquartered in West Chester PA<p> <p>At Synchrony we are dedicated to providing the highest quality products and services in the medical communications industry Our vision is to create the highest value for our clients and the most opportunity for our team members while working together to improve the lives of patients Collectively we are leaders in strategic planning development and execution of bestinclass programs that address medical needs maximize strategic objectives and make significant scientific and clinical contributions Our passion and commitment to improving outcomes for our clients healthcare professionals and patients drives us to exceed expectations in everything we do<p> <p>Synchrony consists of integrated groups of medicalscientific clinical creative commercial and industry experts Synchrony Healthcare Communications specializes in branded and disease state marketingpromotional campaigns and initiatives Our teams reflect our commitment to excellencewere smart enthusiastic and driven We align the skills experiences and perspectives of diverse individuals to achieve unparalleled results in an environment of respect and mutual support Above all we are passionate about changing the world and improving the lives of patients<p> <p>Our success is built on the foundation of our team and were always striving to strengthen our foundation More than just seeking out the best and brightest to join us we also create a work environment in which employees are respected and encouraged to grow<p> <p>Are you looking to be part of something great Wed like to meet you<p> <p><b>Job Description<b> <p><p>Under the direction of the Account Director the Senior Account Manager has primary responsibility for helping and managing specific Account Services activities for assigned clients including developing and executing strategies to grow revenue that meets and exceeds assigned objectives including client development and retention This individual is also responsible for developing compelling briefs and Statements of Work SOW to guide internal team members and to leading internal crossfunctional core teams and clients on the strategic and tactical plan design and execution of innovative pharmaceutical advertising and marketing initiatives In addition the Manager understands client challenges and leads internal and external core teams to conceptualize design and deliver novel solutions for clients needs in a manner consistent with the values and reputation of Synchrony Accountabilities include assigned client development relationships and satisfaction and the overall strategy development and execution of assigned Accounts Services activities<p> <p><strong>Job Duties<strong><p> <p>Primary responsibilities include<p> <ul><li>Develop and execute strategies to grow revenue that meets and exceeds assigned objectives including client development retention organic growth and annual planning <ul><li>Ensure that existing client revenue goals are achieved<li> <li>Lead the development presentation and selling of highquality deliverables<li> <li>Monitor industry and therapeutic area and best practices and advances to ensure that Synchrony and our clients are at the cutting edge or leading the field<li> <li>Partner with Medical to provide bestinclass strategy and strategicallyaligned support<li> <li>Actively participate in client presentations selling and defending the agencys point of view<li> <li>Strong scientific and clinical skills and experiences<li> <li>Represent the organization in an appropriate manner<br ><li> <ul><li> <li>Support the Account Director in new business efforts with potential clients <ul><li>Support the development and implementation of new business development opportunities as requested by the Account Director<li> <li>Support the Account Director in the creation and submission of RFPs proposals proposal writing is required and pitch decks<br ><li> <ul><li> <li>Day to day lead for the internal crossfunctional core teams and clients on the strategic and tactical plan design and execution of innovative pharmaceutical advertising and marketing initiatives <ul><li>Demonstrated ability to manage key constituent relationships with over 2 million dollars of business<li> <li>Attend client meetings conference call and live and clearly and effectively communicate key learnings and action items to the team and client<li> <li>Manage client strategy and objectives in balance with needs of internal team and organization<li> <li>Initiate projects and serve as internal project owner or project champion <ul><li>Lead effort to define project strategic objectives and budget including completion of Strategic Brief when applicable Project Brief and all SOWs<li> <li>Lead kickoff meeting with clients vendors andor key opinion leaders<li> <li>Review all deliverables to ensure project objectives quality standards and client expectations are being met and that project supports overarching strategy<li> <li>Monitor and manage assigned activities to ensure timely delivery of products and services<li> <ul><li> <li>Ensure all contentmessaging and design is consistent with product strategy communications objectives and client expectations<li> <li>Resolve conflict and celebrate success set clear team priorities explain clientbrand objectives and strategies define success in terms of the whole team<li> <li>Be a positive force for enhancing the work culture consensusbuilding and internal communications<br ><li> <ul><li> <li>Manage the budgets eg forecast expenses accruals for individual projects <ul><li>Develop clients SOWs or project initiation forms PIFs independently<li> <ul><li> <li> <ul><li>Monitor budget and hours and communicate financial details and changes in scope<br >to client and management Partner with client to resolve any financial issues<li> <li>Verify that billing schedule milestones are communicated to Finance<li> <ul><li> <ul><p><strong>Key Competencies<strong><p> <ul><li>Effective interpersonal skills with a strong focus on account services strategic marketingadvertising and businesses processes<li> <li>Ability to manage outcomes to winwin resolution<li> <li>Ability to present ideas and supporting rationale to internal and external teams in an effective manner<li> <li>A welldefined sense of diplomacy including solid negotiation conflict resolution and people management skills<li> <li>Effective leadership skills with a strong focus on account services strategic advertisingmarketing and businesses processes<li> <li>High level of integrity confidentiality and accountability<li> <li>Demonstrated ability to manage key constituent relationships<li> <li>Able to identify key issues creatively and strategically overcome challenges or obstacles<li> <li>Effective attention to detail and a high degree of accuracy<li> <li>Excellent analytical thinking planning prioritization and execution skills<li> <li>Strong marketing and advertising skills and experiences<li> <li>Expert communicator both verbally and in writing<li> <li>Strong presentation and persuasion skills Can develop a clear point of view and tell a meaningful story is effective in a variety of settings and group sizes with clients peers subordinates and management confidently expresses both datafacts plus more controversial topics commands attention and can manage group dynamics<li> <ul><p><b>Qualifications<b> <p><p><strong>Requirements<strong><p> <ul><li>Bachelors degree required<li> <li>Minimum of 3 years experience in advertising and accountclient services support in pharmaceutical marketing<li> <li>History of successful management of more than 1 million dollars of feeyear<li> <li>Specific industry andor therapeutic expertise is required<li> <li>Substantial experience leading print digital and video advertising initiatives<li> <ul><p><strong>Working Conditions<strong><p> <ul><li>Ability to travel as client needs require<li> <li>Ability to attend and conduct presentations<li> <li>Ability to commit to extra andor nontraditional hours as client needs<li> <ul><p><b>Additional Information<b> <p><p>Synchrony places high value on the wellbeing of its employees therefore Synchrony team members are eligible for a comprehensive array of benefits including competitive salaries generous paid time off excellent health insurance family leave and a 401k plan with employer matching<p> <p>All your information will be kept confidential according to EEO guidelines<p> <p>EOE Synchrony is not able to provide visa sponsorship for this role <p>
VP, Account Director
Company: Synchrony
Location: Atlanta, GA
Posted Mar 15, 2024
<p>Job ID E2400450 <p> <p>Job Description <p> <p><b> Role SummaryPurpose <b> <p> <p>The Account Director role within Account Management is responsible for both managing amp cultivation strong partnerships with key strategic clientsbusinesses delivering against client campaign business goals delivering complex campaigns across multiple marketing execution channels leading a team of Account Managers and drivingsupporting the continual evolution and integration of holistic planning and delivery for the business <p> <p>Were proud to offer you choice and flexibility You have the option to be remote and work from home or come into one of our offices You may be occasionally requested to commute to our nearest office for in person engagement activities such as team meetings training and culture events+ <p> <p><b> Essential Duties and Responsibilities <b> <p> <ul><li>Lead Demand Generation campaign delivery planning and execution for key strategic client relationshipsbusinesses across multiple marketing channels<li> <li>Partner with SYF platform marketing commercial activation and Demand Gen teams to plan amp forecast capacity prioritize campaigns and balance workloads to support PampL strategic priorities and governance requirements<li> <li>Lead a team of Account Managers providing guidancecoaching providing tools for success to deliver across multiple campaign channels amp complexities and support client team business goals<li> <li>Manage campaign execution calendar for channel acquisition retention lifecycle and integration efforts for strategic client portfolios working closely with other Performance Marketing teams<li> <li>Collaborate with peer team leaders Portfolio Directors Demand Gen organization and Performance Marketing to deliver campaigns for our partners<li> <li>Serve as liaison and central point of contact for marketing teams for milestone tracking change control requests process exceptions as well as omni channel optimization opportunities<li> <li>Engage coordinate amp lead proactive project management for Demand Generation campaigns ensuring growth strategy deliverables are achieved<li> <li>Establish and lead regular campaign portfolio reviews of operating processes with client marketing teams to drive execution efficiency proactively address roadblocks optimize marketing opportunities and share best practices<li> <li>As required coordinate client marketing campaign incident management and corrective actions partnering with remediation subject matter experts and compliance teams<li> <li>Build relationshipsnetworks across key functional areas that support marketing execution plans<li> <li>Perform other duties andor special projects as assigned<li> <ul><p><b> QualificationsRequirements <b> <p> <ul><li>Bachelors Degree OR in lieu of degree high school diplomaGED and 8+ years of professional experience in sales marketing operations in a corporate environment<li> <li>A minimum of 5 years of marketing experience to include Project Management and client relationship experience<li> <li>Experience leading and growing a team of professionals<li> <li>Ability to travel 20 of the time or as needed<li> <ul><p><b> Desired Characteristics <b> <p> <ul><li>Strong Leadership and People Management Experience<li> <li>Project management experience and the ability to prioritize navigate changes and deliver to plan<li> <ul><ul><li>Excellent communication skills and ability to influence and partner with all levels of employees internal and external partnerssuppliers<li> <ul><ul><li>Strong analytical skills and ability to createanalyze reporting to drive insights on campaign workload YOY trend changes to identify optimization opportunities etc<li> <li>Team player flexibility to pivot with strategic regulatory and market changes and proven ability to work cross functionally as well as within own function<li> <li>Agile skill sets team process tools andor methods experience<li> <li>Keen understanding of data amp production requirement development amp how to integrate the data within the delivery platforms<li> <li>General understanding of direct mail email paid amp earned media channels with the goal of becoming an SME<li> <li>Consumer financial services experience with exposure to credit card or retail environment<li> <li>Prior Agency Account Management Experience<li> <ul><p><b>GradeLevel 12<b> <p> <p>The salary range for this position is <b>11000000 18500000<b> USD Annual and is eligible for an annual bonus based on individual and company performance <p> <p>Actual compensation offered within the posted salary range will be based upon work experience skill level or knowledge <p> <p>Salaries are adjusted according to market in CA NY Metro and Seattle <p> <p><b> Eligibility Requirements <b> <p> <ul><li>You must be 18 years or older<li> <li>You must have a high school diploma or equivalent<li> <li>You must be willing to take a drug test submit to a background investigation and submit fingerprints as part of the onboarding process<li> <li>You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act<li> <li>N ew hires Level 47 must have 9 months of continuous service with the company before they are eligible to post on other roles Once this new hire time in position requirement is met the associate will have a minimum 6 months time in position before they can post for future nonexempt roles Employees level 8 or greater must have at least 18 months time in position before they can post All internal employees must consistently meet performance expectations and have approval from your manager to post or the approval of your manager and HR if you dont meet the time in position or performance expectations<li> <ul><p>Legal authorization to work in the US is required We will not sponsor individuals for employment visas now or in the future for this job opening All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status <p> <p><b> Our Commitment <b> <p> <p>When you join us youll be part of a diverse inclusive culture where your skills experience and voice are not only heardbut valued We celebrate the differences in all of us and believe that our individual unique perspectives is what makes Synchrony truly a great place to work Together were building a future where we can all belong connect and turn ideals into action Through the power of our 8 Diversity Networks+ with more than 60 of our workforce engaged youll find community to connect with an opportunity to go beyond your passions <p> <p>This starts when you choose to apply for a role at Synchrony We ensure all qualified applicants will receive consideration for employment without regard to age race color religion gender sexual orientation gender identity national origin disability or veteran status <p> <p><b> Reasonable Accommodation Notice <b> <p> <ul><li>Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities Please tell us if you require a reasonable accommodation to apply for a job or to perform your job Examples of reasonable accommodation include making a change to the application process or work procedures providing documents in an alternate format using a sign language interpreter or using specialized equipment<li> <li>If you need special accommodations please call our Career Support Line so that we can discuss your specific situation We can be reached at 18663015627 Representatives are available from 8am 5pm Monday to Friday Central Standard Time<li> <ul><p><b>Job Family Group<b> <p> <p>Marketing<p>
AVP, SFDC Software Engineering
Company: Synchrony
Location: Atlanta, GA
Posted Mar 15, 2024
<p>Job ID E2400919 <p> <p>Job Description <p> <p><b>Role SummaryPurpose <b> <p> <p>The AVP SFDC Software Engineering will be a critical role in both Engineering and Operations who will be primarily working in agile framework to lead declarative and programmatic development of Salesforce technical solutions in support of functional and nonfunctional requirements You will be a handson developer as well as mentor internalexternal developers providing support through the entire software delivery life cycle <p> <p>Were proud to offer you choice and flexibility You have the option to be remote and work from home or come into one of our offices You may be occasionally requested to commute to our nearest office for in person engagement activities such as team meetings training and culture events <p> <p><b> Essential Responsibilities <b> <p> <ul><li>Partners with agile software engineering teams in systems design and build mostly involving agile teams<li> <li>Authordesign solutions using Salesforce configurationcode to fulfill user storiesrequirements<li> <li>Provide Salesforce development pattern thought leadership with emphasis on declarative designs and programmatic solutions on an exceptional basis<li> <li>Define and document Salesforce coding standards and conduct code review sessions<li> <li>Closely collaborate with SolutionTechnical Architect Business Analysts and Stakeholders to clarify requirements<li> <li>CreateMaintain a document repository of technical evaluations and designs<li> <li>Mentor and matrix lead a team of Salesforce developers internal and 3rd party<li> <li>Support all phases design ideation backlog scoping detailed technical solution design build QAUAT and deployments<li> <li>Collaborate with business stakeholders and agile team members to support timely achievement of development milestones<li> <li>Collaborate with internal productpartner organizations to identify dependencies<li> <li>Facilitate DevOps progression of codeconfiguration from creation to deployment<li> <li>Support recurring Production deployments for triage and remediation of bugs<li> <li>Perform other duties andor special projects as assigned<li> <ul><p><b> QualificationsRequirements <b> <p> <ul><li>Bachelors degree and a minimum of 5 years of experience in Information Technology OR in lieu of the Bachelors degree a minimum of 10+ years of experience in Information Technology<li> <li>7+ years of experience in Salesforce developer roles with increased responsibilities<li> <li>Highly proficient with Sales Cloud Service Cloud Experience Cloud Marketing Cloud and Einstein Analytics<li> <li>Highly proficient with Apex LWC Lightning Components Aura Flows Flows for Industries DPA REST API SOQL Salesforce Platform events CDC etc<li> <li>Experience building customer facing webbased user interfaces using Experience cloud with an understanding of HTMLXHTML XML JavaScript CSS etc<li> <li>Expertise in Forcecom Sites Salesforce Shield Security CORS Connected Apps SSO Authentication protocols etc<li> <li>Skilled in all aspects of Salesforce system design including data modelling integration design business process implementation and automation patterns<li> <li>Expert level knowledge of salesforce coding best practices<li> <li>Distinguished ability to communicate complex topics in a simplified manner<li> <li>A team first attitude with a willingness to be flexible with evolving needs of the team<li> <li>Salesforce certified Developer Platform Ddeveloper1 and Platform Developer2<li> <ul><p><b> Desired Characteristics <b> <p> <ul><li>Bachelors degree in computer engineering or related field<li> <li>Preferred to have Financial Industry experience as a Salesforce developer<li> <ul><p><b>GradeLevel 11<b> <p> <p>The salary range for this position is <b>9000000 15500000<b> USD Annual and is eligible for an annual bonus based on individual and company performance <p> <p>Actual compensation offered within the posted salary range will be based upon work experience skill level or knowledge <p> <p>Salaries are adjusted according to market in CA NY Metro and Seattle <p> <p><b> Eligibility Requirements <b> <p> <ul><li>You must be 18 years or older<li> <li>You must have a high school diploma or equivalent<li> <li>You must be willing to take a drug test submit to a background investigation and submit fingerprints as part of the onboarding process<li> <li>You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act<li> <li>N ew hires Level 47 must have 9 months of continuous service with the company before they are eligible to post on other roles Once this new hire time in position requirement is met the associate will have a minimum 6 months time in position before they can post for future nonexempt roles Employees level 8 or greater must have at least 18 months time in position before they can post All internal employees must consistently meet performance expectations and have approval from your manager to post or the approval of your manager and HR if you dont meet the time in position or performance expectations<li> <ul><p>Legal authorization to work in the US is required We will not sponsor individuals for employment visas now or in the future for this job opening All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status <p> <p><b> Our Commitment <b> <p> <p>When you join us youll be part of a diverse inclusive culture where your skills experience and voice are not only heardbut valued We celebrate the differences in all of us and believe that our individual unique perspectives is what makes Synchrony truly a great place to work Together were building a future where we can all belong connect and turn ideals into action Through the power of our 8 Diversity Networks+ with more than 60 of our workforce engaged youll find community to connect with an opportunity to go beyond your passions <p> <p>This starts when you choose to apply for a role at Synchrony We ensure all qualified applicants will receive consideration for employment without regard to age race color religion gender sexual orientation gender identity national origin disability or veteran status <p> <p><b> Reasonable Accommodation Notice <b> <p> <ul><li>Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities Please tell us if you require a reasonable accommodation to apply for a job or to perform your job Examples of reasonable accommodation include making a change to the application process or work procedures providing documents in an alternate format using a sign language interpreter or using specialized equipment<li> <li>If you need special accommodations please call our Career Support Line so that we can discuss your specific situation We can be reached at 18663015627 Representatives are available from 8am 5pm Monday to Friday Central Standard Time<li> <ul><p><b>Job Family Group<b> <p> <p>Information Technology<p>
AVP, Principal Mobile Software Development Engineer
Company: Synchrony
Location: Atlanta, GA
Posted Mar 20, 2024
The Assistant Vice President, Principal Mobile Software Development Engineer role at Synchrony Financial involves leading mobile software development projects, ensuring timely delivery and high-quality code. The role requires deep expertise in iOS or Android development, leadership skills, and the ability to adapt to new technologies. The position offers flexibility, with the option to work remotely or in an office. Essential responsibilities include leading development teams, managing software developers, and ensuring compliance with technology standards. Qualifications include a Bachelor's degree in computer science, at least 4 years of application development experience, and 3 years of mobile application development experience. The salary range is 110,000.00 - 185,000.00 USD Annual, with potential for a bonus based on performance.
AVP, Voice Escalation Leader
Company: Synchrony
Location: Orlando, FL
Posted Apr 09, 2024
The AVP Voice Escalation Leader will lead a team of Front Line Leaders and CARES associates, driving top-tier performance results. This role involves identifying opportunities to improve complex CARES and Operations processes, cross-functional partnerships, and instilling high expectations of compliance, quality, and customer experience. The ideal candidate should have a Bachelor's degree or equivalent experience in financial services, Operations/Call Center environment, and Data Analytics. Proficiency in Microsoft Office applications and CS Workstation is required. The salary range is 90,000.00 - 155,000.00 USD Annual, eligible for an annual bonus based on individual and company performance.
AVP, Marketing - Small Business Acquisitions
Company: Synchrony
Location: Atlanta, GA
Posted Apr 12, 2024
Synchrony is seeking a driven and curious marketer to support B2B Small Business Acquisition marketing. The AVP will drive small business acquisition across Home & Auto and Lifestyles platforms, focusing on expanding the business by enrolling merchants to offer Synchrony Financing products. The role involves cross-functional leadership, campaign planning and execution, analyzing results, and driving merchant conversion. The position offers flexibility, with options to work from home, near a hub, or in an office. Essential responsibilities include establishing key relationships, maximizing growth, partnering with enrollment teams, developing and executing marketing plans, and tracking campaign performance.