Jobs at Talkdesk
341 open positions
Content Marketing Manager
Company: Talkdesk
Location: San Francisco, CA
Posted May 12, 2024
Talkdesk, a recognized leader in cloud contact centers, seeks a skilled Content Marketing Manager to drive growth through captivating content creation, leveraging AI tools. The ideal candidate will have a B2B marketing background, exceptional writing skills, and experience with SEO. Responsibilities include developing a content strategy, creating diverse content formats, collaborating with the marketing team, and optimizing content for SEO. Talkdesk values inclusivity, diversity, and empathy, and is committed to hiring without regard to protected status.
Accounts Receivable Manager
Company: Talkdesk
Location: remote
Posted May 31, 2024
Talkdesk, a recognized cloud contact center leader, is seeking an Accounts Receivable Manager with 5+ years of experience. The role involves assisting the Senior AR Manager, managing an international team of collectors, and participating in policy and strategy development. The company culture emphasizes FAST principles: Focus, Accountability, Speed, and Talkdesker. Qualifications include exceptional organizational and analytical skills, strong communication, and proficiency in Excel. Netsuite experience is a plus.
Strategic AI Sales Specialist
Company: Talkdesk
Location: Remote
Posted May 06, 2024
<div> <p>At Talkdesk we are courageous innovators focused on redefining the customer experience making the impossible possible for companies globally We champion an inclusive and diverse culture representative of the communities in which we live and serve And we give back to our community by volunteering our time supporting nonprofits and minimizing our global footprint Each day thousands of employees customers and partners all over the world trust Talkdesk to deliver a better way to great experiences<p> <p>We are recognized as a cloud contact center leader by many of the most influential research organizations including Gartner and Forrester With $498 million in total funding a valuation of more than $10 Billion and a ranking of 8 on the Forbes Cloud 100 list now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth<p> <p>At Talkdesk we embrace FAST our fundamental operating principles that define who we are as an organization These principles drive us to make the impossible possible FAST Focus + Accountability + Speed = Talkdesker<p> <ul><li>Focus Focus time energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others<li> <li>Accountability Hold self and others accountable to meet commitments and drive results Accept responsibility for successes and failures<li> <li>Speed Execute with agility and urgency Act promptly decisively and without delay Make good and timely decisions that keep the organization moving forward<li> <li>Talkdesker YOU<li> <ul><div> <p><span>As an AI Strategic Sales Specialist you will help lead the transformation of Talkdesks sales motion to AIfirst spearheading large andor complex AI opportunities and enabling our sales teams to scale with a set of repeatable best practices in order to accelerate AI revenue growth If you want to join a hyper growth company that will impact an evolving industry then come enjoy the ride<span><p> <p><br ><p><p><strong>Responsibilities<strong><p> <p><span>GotoMarket Strategy<span><span> Partner with the AI Business Unit and other departments to define how Talkdesk is going to tackle the market and beat the competition<span><p> <ul><li><span>Demonstrate advanced knowledge of the AI market and competition<span><li> <li><span>Identify the target market customers and buyers<span><li> <li><span>Understand customer needs and pain points<span><li> <li><span>Define use cases where Talkdesk can deliver unique business value and differentiation<span><li> <li><span>Develop global and regional gotomarket strategies<span><li> <ul><p><span>Pipeline and Account Development<span><span> Drive new sales opportunities within our install base and new logos<span><p> <ul><li><span>Create strategic plans to generate a strong pipeline while meeting and exceeding sales targets<span><li> <li><span>Develop new ways to cross sell upsell and increase usage of our AI solutions within the customer install base<span><li> <li><span>Develop new ways to accelerate sales of our AI solutions to new logo accounts<span><li> <li><span>Support the sales teams with existing large andor strategic AI opportunities across multiple verticals<span><li> <li><span>Develop AI sales playbooks and necessary materials to empower the sales teams to scale through a set of repeatable best practices<span><li> <ul><p><span>Convert Opportunities<span><span> Successfully drive AI engagements with prospects customers and partners in order to close significant revenue opportunities<span><p> <ul><li><span>Build and maintain business and executive relationships with prospects clients and partners engage customers in jointly addressing business priorities and objectives that align with their business needs and timelines<span><li> <li><span>Develop and deliver art of the possible AI sales presentations and customized demos<span><li> <li><span>Demonstrate deep domain knowledge of Talkdesk AI products and services address customer objections competitive differentiation and pricing questions<span><li> <li><span>Execute against sales targets for an assigned territory<span><li> <li><span>Accountable for accurate forecasting<span><li> <ul><p><br ><p><p><strong>Requirements<strong><p> <ul><li><span>Excellent communication presentation problem solving analytical and solution selling skills<span><li> <li><span>Deep preexisting network and successful track record of selling AI products or adjacent to that network <span><li> <li><span>10+ years of sales experience preferably in a B2B environment <span><li> <li><span>4+ years of experience in Conversational AI Intelligent Automation Machine Learning<span><li> <li><span>Solid understanding and experience selling into enterprise accounts must have a Hunter mindset with the ability to learn adapt and improve constantly <span><li> <li><span>Contact centercustomer service technology experience<span><li> <li><span>Prior success calling on executives in a highly competitive market<span><li> <li><span>Proficient with webbased demo software and tools<span><li> <li><span>Strong working knowledge of Salesforce<span><li> <li><span>SaaS and Communications experience highly preferred<span><li> <li><span>Articulate passionate and committed to success<span><li> <li><span>Strong understanding of channel partnerships and strategic relationships<span><li> <li><span>Ability to travel 40 of the time<span><li> <li><span>Bachelors degree<span><li> <ul><div> <p><strong>Work Environment and Physical Requirements<strong><p> <p>Primarily officeenvironment work extended periods of sitting or standing computerbased work Limited lifting and equipment usage limited to computerrelated equipment keyboards mouse etc<p> <p><b><em><span>The Talkdesk story hinges on empathy and acceptance It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution and we firmly believe that the best path to success for our mission is inclusivity diversity and genuine acceptance To that end we will hire promote work along cheer for bond with and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity indigenous heritage national origin religion gender gender identity gender expression sexual orientation age disability marital status veteran status genetic information or any other legally protected status<span><em><b><p><div>
Enterprise Account Executive- Singapore
Company: Talkdesk
Location: Remote
Posted Apr 25, 2024
Talkdesk, a recognized cloud contact center leader, is seeking an ambitious Enterprise Account Executive for their Philippines region. The role involves targeting net new accounts with 500+ employees, generating a strong pipeline, managing complex sales cycles, and aligning with the company's sales Go-to-Market plan. The ideal candidate should have experience in the Philippines market, a proven track record in creating self-generated opportunities, and success in selling software into large corporate accounts. Talkdesk values inclusivity, diversity, and empathy, and is committed to hiring without regard to legally protected status.
Vice President, Sales- Financial Services
Company: Talkdesk
Location: San Francisco, CA
Posted May 27, 2024
Talkdesk, a recognized cloud contact center leader, is seeking a seasoned sales professional with 10+ years of experience in software sales, particularly in the financial services sector. The ideal candidate will develop and implement a comprehensive sales strategy, build strong relationships with key stakeholders, and manage a team. They should have a deep understanding of financial services technology and a proven track record of building and scaling world-class teams. The role involves working closely with product, marketing, and customer success teams, and requires excellent people management skills. The company culture emphasizes inclusivity, diversity, and empathy.
Social Media Manager
Company: Talkdesk
Location: San Francisco, CA
Posted May 13, 2024
Talkdesk, a recognized cloud contact center leader, seeks a Social Media Manager to drive business growth through strategic social media initiatives. The role involves developing and executing a comprehensive social media strategy, managing all social media channels, creating compelling content, collaborating with the sales team, and establishing relationships with key stakeholders. The ideal candidate should have a Bachelor's degree in Marketing or Communications, proven experience as a Social Media Manager, deep understanding of social media platforms, strong knowledge of social selling techniques, excellent writing skills, creative thinking, analytical mindset, and strong project management skills.
Commercial Account Executive, West
Company: Talkdesk
Location: Phoenix – Mesa – Scottsdale, AZ
Posted Jul 14, 2024
Talkdesk is a cloud contact center leader looking for a Commercial Account Executive to drive sales in the small business and midmarket segment. The ideal candidate will have experience selling cloud-based software, excellent pipeline generation skills, and the ability to close 5-figure multi-year contracts.
Commercial Account Executive - ASEAN
Company: Talkdesk
Location: Other US Location
Posted May 27, 2024
Talkdesk, a recognized cloud contact center leader, is seeking a driven Commercial Account Executive based in Singapore. The role involves targeting net new accounts up to 1000 employees in the ASEAN market, generating a strong pipeline, managing complex sales cycles, and aligning with the Talkdesk sales Go-to-Market plan. The ideal candidate should have recent success selling cloud-based software into SMB and commercial accounts, excellent pipeline generation skills, and experience closing multi-year contracts. Talkdesk values inclusivity, diversity, and genuine acceptance, and is committed to hiring without regard to legally protected status.
Str
Company: Talkdesk
Location: remote
Posted May 30, 2024
Talkdesk, a recognized cloud contact center leader, is seeking a Strategic Customer Success Manager with 7-10+ years of experience in Customer Success, consulting, or technical sales. The role involves working closely with high-value customers, understanding their needs, and helping them succeed. The ideal candidate should have a proven ability to understand progressive technology, build compelling business cases, and develop relationships. They should also have experience in mitigating churn, driving renewals, and interpreting data analytics. The role requires 25-30% travel and the candidate should be a highly organized self-starter with strong business acumen.
Vice President, Engineering - India
Company: Talkdesk
Location: Other US Location
Posted May 27, 2024
Talkdesk, a recognized cloud contact center leader, is seeking a VP of Engineering with 15+ years of experience to build and lead a strong engineering organization in India. The role involves leading architecture, development, and running of large-scale cloud services, building and growing teams, delivering on product roadmap, and continuously improving engineering practices. The ideal candidate should have a proven track record of attracting, inspiring, and growing top engineering talent, and experience leading engineering in a hyper-growth environment.
SEO Manager
Company: Talkdesk
Location: San Francisco, CA
Posted May 13, 2024
Talkdesk, a recognized cloud contact center leader, seeks an experienced SEO Manager to lead their search engine optimization strategy. The ideal candidate will have a proven track record in improving SEO performance, driving organic traffic, and generating leads for B2B audiences. They will develop and implement a comprehensive SEO strategy, conduct keyword research, optimize website content, monitor SEO performance, collaborate with cross-functional teams, and stay updated with the latest SEO trends. The role requires a Bachelor's degree, 3-5 years of SEO experience, strong analytical skills, and proficiency in SEO tools. The work environment is primarily office-based with extended periods of sitting or standing.
Commercial Account Executive- ANZ North
Company: Talkdesk
Location: Other US Location
Posted May 27, 2024
Talkdesk, a recognized cloud contact center leader, is seeking a driven Commercial Account Executive based in Sydney. The role involves targeting net new accounts up to 1000 employees in ANZ North, generating a strong pipeline, managing complex sales cycles, and aligning with the Talkdesk sales Go-to-Market plan. The ideal candidate should have recent success selling cloud-based software into SMB and commercial accounts, excellent pipeline generation skills, and experience closing multi-year contracts. The company values inclusivity, diversity, and empathy, and is committed to hiring without regard to legally protected status.