Jobs at Talkdesk
341 open positions
Channel Manager- DACH
Company: Talkdesk
Location: Remote
Posted Apr 25, 2024
Talkdesk, a recognized cloud contact center leader, is seeking a channel sales representative with 3-5 years of experience in channel sales and 3+ years in the SaaS or telecom industry. The role involves building relationships with the Talkdesk channel partner community, meeting pipeline quotas, and collaborating with internal teams. The company values inclusivity, diversity, and empathy, and offers a fast-paced, dynamic startup environment with a focus on innovation and customer experience.
Senior Site Reliability Engineer
Company: Talkdesk
Location: Remote
Posted Mar 20, 2024
Talkdesk, a recognized cloud contact center leader, is seeking a Senior SRE to ensure reliability, availability, and performance of their infrastructure. The role involves collaborating with development teams, improving system performance, and participating in on-call rotations. Requirements include a degree in Computer Science, strong SRE/DevOps experience, Linux expertise, programming skills, and familiarity with automation tools, cloud platforms, and container technologies.
Strategic Solutions Engineer- Iberia
Company: Talkdesk
Location: Remote
Posted Apr 12, 2024
Talkdesk, a recognized cloud contact center leader, is seeking a Strategic Solutions Engineer with deep technical knowledge and sales focus. The role involves supporting Strategic Account Executives, delivering presentations, managing customer pilots, and conveying requirements to Product Managers. Fluent Spanish skills, prior experience in Solutions Engineering, and knowledge in web/scripting technologies are required. The company values inclusivity, diversity, and empathy, and is committed to hiring without regard to protected status.
Solution Engineering Manager, Industries
Company: Talkdesk
Location: Remote
Posted Mar 21, 2024
Talkdesk, a recognized cloud contact center leader, is seeking a Solutions Engineer Manager to lead a team focused on Public Sector and Retail industries. The role involves developing go-to-market strategies, providing technical and sales leadership, and building strong relationships with internal and external stakeholders. The ideal candidate should have 2-5 years of experience in leading Sales Engineering teams, preferably in the Contact Center Solution or SaaS space, and possess strong technical acumen, communication skills, and a consulting approach. The role requires up to 25% travel and a commitment to Talkdesk's values of inclusivity, diversity, and empathy.
Account Executive - Singapore
Company: Talkdesk
Location: Remote
Posted Mar 19, 2024
Talkdesk, a recognized cloud contact center leader, is seeking an Enterprise Account Executive II. The role involves managing 60 accounts, targeting companies with 1001-5000 employees, and generating a strong pipeline for consistent quota achievement. The ideal candidate should have strong language skills in Mandarin, proven experience in selling software into large corporate accounts, and the ability to command attention with compelling presentations. Talkdesk values inclusivity, diversity, and empathy, and is committed to hiring without regard to legally protected status.
Customer Support Representative
Company: Talkdesk
Location: Other US Location
Posted Mar 17, 2024
Talkdesk, a recognized cloud contact center leader, is seeking a dedicated and empathetic technical support specialist. The role involves handling customer queries via various channels, collaborating with engineering teams, and contributing to the company's knowledge base. Talkdesk offers competitive benefits, remote work flexibility, and opportunities for growth within a start-up unicorn company. The ideal candidate should possess excellent communication skills, problem-solving abilities, and a commitment to providing exceptional customer support.
Channel Commissions Analyst
Company: Talkdesk
Location: Remote
Posted Apr 25, 2024
Talkdesk is a company that values innovation, inclusivity, and diversity. They aim to redefine the customer experience and empower a new kind of customer hero through their software solution. The company has a strong focus on its employees, customers, and partners, and is recognized as a cloud contact center leader.
Public Sector Account Executive (SLED) - Southwest
Company: Talkdesk
Location: Remote
Posted Mar 20, 2024
Talkdesk is a cloud contact center leader that champions inclusivity and diversity, with a focus on redefining the customer experience. They are looking for a Public Sector Account Executive to establish and expand their footprint in the SLED market.
Director, Customer Marketing
Company: Talkdesk
Location: Remote
Posted Mar 18, 2024
Talkdesk, a recognized cloud contact center leader, is seeking a customer marketing expert with 8-10+ years of experience. The role involves engaging with customers to capture success stories, collaborating with sales and marketing teams, and aligning with the Customer Success organization. The ideal candidate should have a deep understanding of soliciting customer feedback, building rapport, and managing a team. They must also have strong analytical skills, a solution mindset, and the ability to work in a flexible schedule. Talkdesk values inclusivity, diversity, and genuine acceptance, and is committed to empowering a new kind of customer hero.
Enterprise Account Executive
Company: Talkdesk
Location: Remote
Posted Mar 15, 2024
<div> <p>At Talkdesk we are courageous innovators focused on redefining the customer experience making the impossible possible for companies globally We champion an inclusive and diverse culture representative of the communities in which we live and serve And we give back to our community by volunteering our time supporting nonprofits and minimizing our global footprint Each day thousands of employees customers and partners all over the world trust Talkdesk to deliver a better way to great experiences<p> <p>We are recognized as a cloud contact center leader by many of the most influential research organizations including Gartner and Forrester With $498 million in total funding a valuation of more than $10 Billion and a ranking of 8 on the Forbes Cloud 100 list now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth<p> <p>At Talkdesk we embrace FAST our fundamental operating principles that define who we are as an organization These principles drive us to make the impossible possible FAST Focus + Accountability + Speed = Talkdesker<p> <ul><li>Focus Focus time energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others<li> <li>Accountability Hold self and others accountable to meet commitments and drive results Accept responsibility for successes and failures<li> <li>Speed Execute with agility and urgency Act promptly decisively and without delay Make good and timely decisions that keep the organization moving forward<li> <li>Talkdesker YOU<li> <ul><div> <div> <p><strong>What is an Enterprise Account Executive at Talkdesk<strong><p> <p>As an Enterprise Account Executive at Talkdesk you will take ownership of larger accounts and be responsible for approaching companies with 500 employees or above that are aligned to your region<p> <p>We are looking for driven motivated and ambitious Enterprise Account Executives Someone who will proactively acquire new prospects and drive forward our business offerings through solution based selling Bringing your passion to Talkdesk<p> <p><br ><p><p><strong>As an Enterprise Account Executive at Talkdesk you will<strong><p> <ul><li>Target net new accounts with 500+ employees<li> <li>Generate a strong pipeline to ensure extensive coverage Resulting in consistent quota achievement<li> <li>Build partner channel and alliance relationships to to sell more successfully and overachieve your quota<li> <li>Work in collaboration with internal resources to own and grow your new business pipeline<li> <li>Manage the complete salescycles including pipeline generation and often presenting to Clevel executives the value of Talkdesks solution<li> <li>Streamline the contracts phase Strong proposal terms and negotiation experience is important<li> <li>Align with the Talkdesk sales GotoMarket plan to develop and own accountability for your regions targeted prospects Including delivering accurate forecasting and planning to Leadership <li> <li>Be a Talkdesk Evangelist <li> <ul><p><br ><p><p><strong>What we are looking for<strong><p> <ul><li>A highly motivated individual who is competitive and has a do what it takes attitude to achieve and exceed expectations<li> <li>New business builders who enjoy the challenge of acquiring Net New Logos for Talkdesk<li> <li>Recent success selling technologysoftware into large enterprise accounts<li> <li>Proven track record hitting attainment as well as additional recognition and awards for a strong performance within Enterprise sales<li> <li>Resilient individuals who do not shy away from effectively communicating the value of their product to solve the problems of the business<li> <li>Passionate individuals with a strong work ethic with a focus on consistently learning to assist both your career progression and the organizations success<li> <li>Comfortable operating in a fastpaced dynamic startup environment<li> <ul><div> <div> <p><strong>Work Environment and Physical Requirements<strong><p> <p>Primarily officeenvironment work extended periods of sitting or standing computerbased work Limited lifting and equipment usage limited to computerrelated equipment keyboards mouse etc<p> <p><b><em><span>The Talkdesk story hinges on empathy and acceptance It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution and we firmly believe that the best path to success for our mission is inclusivity diversity and genuine acceptance To that end we will hire promote work along cheer for bond with and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity indigenous heritage national origin religion gender gender identity gender expression sexual orientation age disability marital status veteran status genetic information or any other legally protected status<span><em><b><p><div>
Demo Engineer - Brazil
Company: Talkdesk
Location: Remote
Posted Mar 17, 2024
Talkdesk, a recognized cloud contact center leader, is seeking a responsive, forward-thinking individual for the Demo Engineering team. The role involves maintaining systems, providing technical support, and configuring multiple parts of the Talkdesk platform. The candidate will work collaboratively with other Demo Engineers, support Solution Engineers in presenting customized demonstrations, and ensure demos evolve alongside the product. The ideal candidate should have a B.S. in CS/SE/EE/IS/MIS or related programs, minimum 1 year of relevant experience, and proficiency in several technologies including React.js, Node.js, git, Firebase, JSON, Javascript, REST APIs, HTML, CSS, SQL, and Salesforce SQOL. The role offers opportunities for growth within the Solution Engineering sales team or Product Engineering team.
Director, GTM Finance
Company: Talkdesk
Location: Remote
Posted Mar 17, 2024
<div> <p>At Talkdesk we are courageous innovators focused on redefining the customer experience making the impossible possible for companies globally We champion an inclusive and diverse culture representative of the communities in which we live and serve And we give back to our community by volunteering our time supporting nonprofits and minimizing our global footprint Each day thousands of employees customers and partners all over the world trust Talkdesk to deliver a better way to great experiences<p> <p>We are recognized as a cloud contact center leader by many of the most influential research organizations including Gartner and Forrester With $498 million in total funding a valuation of more than $10 Billion and a ranking of 8 on the Forbes Cloud 100 list now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth<p> <p>At Talkdesk we embrace FAST our fundamental operating principles that define who we are as an organization These principles drive us to make the impossible possible FAST Focus + Accountability + Speed = Talkdesker<p> <ul><li>Focus Focus time energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others<li> <li>Accountability Hold self and others accountable to meet commitments and drive results Accept responsibility for successes and failures<li> <li>Speed Execute with agility and urgency Act promptly decisively and without delay Make good and timely decisions that keep the organization moving forward<li> <li>Talkdesker YOU<li> <ul><div> <p>As a Director of GTM Finance the role will support our Customer Journey strategy in partnership with the Customer Journey leadership team This individual will be responsible for partnering crossfunctionally within a fastmoving technology company and its senior management to build annual budget manage forecast and provide decision support through financial analyses to ensure optimal return on strategic investments This is a key position providing guidance on financial and operational matters across the entire organization This is a high visibility role and will report directly to the VP of Finance<p> <p>The ideal candidate should have demonstrated experience of working with fast growing sales organizations associated with a SaaS business model Additionally they will bring exceptional analytical skills strong communications skills and a keen attention to details <p> <p><br ><p><p><strong>Responsibilities<strong><p> <ul><li>Provide strategic guidance and thought partnership to Customer Journey team leaders and executives to define strategy best serve the businesses and deliver on our growth goals<li> <li>Partner with the Sales Operation team to develop and monitor key performance indicators driving insights into Sales productivity and enabling databacked investment decisions<li> <li>Anticipate risks and opportunities relative to the current and long term strategic plan lead discussions and develop actions to mitigate these risks and capitalize on growth opportunities within the various addressable markets<li> <li>Translate business strategies and objectives to financial outcomes by developing trust with executives and partnering with peer leaders other business divisions and across other finance functions eg accounting internal audit finance operations<li> <li>Recruit mentor and coach the team that continually analyzes the operating results of the business to provide insightful recommendations that accelerate growth ensure members have the resources tools skills and capabilities they require to be exceptional finance business partners<li> <li>Develop monthly spend forecast and drive the budget planning process<li> <li>Collaborate with business partners in Customer Journey team on adhoc projects and financial modeling<li> <li>Develop new processes and tools to drive scalable analysis and insights<li> <li>Prepare monthly and quarterly management reporting analyze financial results distillsynthesize key trends assess current and future business risk and communicate key messages to senior management<li> <li>Support executive management by providing timely ad hoc reporting on critical issues<li> <li>Become embedded with business partners across the company establishing trust building relationships and gaining a deep understanding of relevant drivers<li> <ul><p><br ><p><p><strong>Requirements<strong><p> <ul><li>8+ years of relevant finance experience preferred SaaS experience strongly preferred<li> <li>Strong financial and operational planning skills<li> <li>Ability to influence at all levels of an organization with an emphasis on partnering with the various business leaders<li> <li>Excellent communication skills written and verbal with experience developing and delivering presentations<li> <li>Expertise in building Excelbased financial models with an emphasis on aggregating and analyzing data to provide actionable insights<li> <li>Ability to multitask effectively working in team environments or independently<li> <li>Fouryear university degree in finance economics or accounting required<li> <li>Experience with financial systems NetSuite Zuora Salesforce Adaptive insights etc<li> <ul><div> <p><strong>Work Environment and Physical Requirements<strong><p> <p>Primarily officeenvironment work extended periods of sitting or standing computerbased work Limited lifting and equipment usage limited to computerrelated equipment keyboards mouse etc<p> <p><b><em><span>The Talkdesk story hinges on empathy and acceptance It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution and we firmly believe that the best path to success for our mission is inclusivity diversity and genuine acceptance To that end we will hire promote work along cheer for bond with and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity indigenous heritage national origin religion gender gender identity gender expression sexual orientation age disability marital status veteran status genetic information or any other legally protected status<span><em><b><p><div>