Jobs at Twilio
2,758 open positions
Twilio is a cloud‑communications platform that gives developers API access to SMS, voice, video and authentication services. Since its 2008 launch, it has powered over 200,000 apps, from small startups to Fortune 500 enterprises, and is known for its developer‑first culture and rapid feature releases.
Twilio hires across a spectrum of tech and business functions: software engineering (frontend, backend, infrastructure), data science, product management, security, DevOps, and customer success. Openings also include sales, marketing, and support roles that require strong communication and analytical skills. Candidates can expect rigorous technical interviews, collaborative pair‑programming, and a culture that rewards ownership and continuous learning.
Job Transparency provides full salary ranges, employee reviews, and role‑specific performance metrics for Twilio listings. Seeing the exact pay band and sentiment score before you apply helps you negotiate confidently, benchmark against peers, and spot high‑growth teams within the company.
Strategic Sales, Account Manager - French Speaker
Company: Twilio
Location: UK
Posted Apr 18, 2024
<p class=jobDescription> <h1> <strong> See yourself at Twilio <strong> <h1> <p> Join the team as our next Strategic Account Manager for the France region <p> <h1> <strong> Who we are amp why were hiring <strong> <h1> <p> Twilio powers realtime business communications and data solutions that help <a class=fontbold underline fontbold underline fontbold underline href=httpscustomerstwiliocom rel=noopener noreferrer nofollow target=blank> companies and developers worldwide <a> build better applications and customer experiencesAlthough were headquartered in San Francisco we have presence throughout South America Europe Asia and Australia Were on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias At Twilio we support <a class=fontbold underline fontbold underline fontbold underline href=httpswwwtwiliocomcompanydiversity rel=noopener noreferrer nofollow target=blank> diversity equity amp inclusion <a> wherever we do business <p> <h1> <strong> About the job <strong> <h1> <p> This position is needed to sell into high value prospects and customers This person will play a key role in further growing the business across EMEA with a particular focus on France The candidate will be responsible for managing fast growing customers in the region Focused mainly on Product cross and upsell and GP growth as well as sourcing net new opportunities within a set of accounts <p> <p> <strong> Responsibilities <strong> <p> <p> In this role youll be <p> <ul> <li> <p> Servicing the fastest growing customers in the region <p> <li> <li> <p> Growing our revenue and gross profit share of wallet within your key account list <p> <li> <li> <p> Opening doors to the purchase of Twilios products and services including voice messaging email contact centre account security software <p> <li> <li> <p> Maintaining the highest levels of customer satisfaction <p> <li> <li> <p> Create pricing proposals negotiating terms and managing the contract process <p> <li> <li> <p> Selling solutions to a technical and business audience <p> <li> <li> <p> Building trust and mutual respect with technical customers and peers <p> <li> <li> <p> Thinking outside of the box and having extraordinary interpersonal and communication skills to make complex contractual technical and financial details sound simple <p> <li> <li> <p> Balancing challenging priorities and handling multiple projectsdeals at the same time <p> <li> <ul> <h1> <strong> Qualifications <strong> <h1> <p> Not all applicants will have skills that match a job description exactly Twilio values diverse experiences in other industries and we encourage everyone who meets the required qualifications to apply While having desired qualifications make for a strong candidate we encourage applicants with alternative experiences to also apply If your career is just starting or hasnt followed a traditional path dont let that stop you from considering Twilio We are always looking for people who will bring something new to the table <p> <p> <strong> Required <strong> <p> <ul> <li> <p> 5+ years of Account ManagementSales experience covering selling and closing complex technical solutions to a large customer base <p> <li> <li> <p> History of working with accounts ranging from large multinational enterprise customers to SMB <p> <li> <li> <p> Demonstrated success by achieving quota on a consistent basis <p> <li> <li> <p> Track record of Account Management experience and a solid understanding of how to cross and upsell solutions within a mature customer base <p> <li> <li> <p> A solid understanding of financial reporting within a direct customer base Revenue and Gross Profit tracking Risk and Opportunity net new business cadence <p> <li> <li> <p> Fluent French and English speaker <p> <li> <ul> <p> <strong> Desired <strong> <p> <ul> <li> <p> Ideally you also have experience selling both to a business and technical audience <p> <li> <li> <p> Experience and understanding of working in the communications market is preferable Have sold or worked with Messaging Voice Calling Email Account Security Verification Or have prior experience in a traditional telecommunications environmentbusiness <p> <li> <ul> <p> <strong> Location <strong> <p> <p> The position will be remotely based in the United Kingdom or Ireland <p> <p> We prioritise connection and opportunities to build relationships with our customers and each other For this role approximately 25 travel is anticipated to help you connect inperson in a meaningful way meet European customers onsite as well as attend offsite team meetings <p> <h1> <strong> What We Offer <strong> <h1> <p> There are many benefits to working at Twilio including in addition to competitive pay things like generous timeoff ample parental and wellness leave healthcare a retirement savings program and much more Offerings vary by location <p> <h1> <strong> Twilio thinks big Do you <strong> <h1> <p> We like to solve problems take initiative pitch in when needed and are always up for trying new things Thats why we seek out colleagues who embody our values something we call <a class=fontbold underline fontbold underline fontbold underline href=httpswwwtwiliocomcompanyvalues rel=noopener noreferrer nofollow target=blank> Twilio Magic <a> Additionally we empower employees to build <a class=fontbold underline fontbold underline fontbold underline href=httpstwilioorgsupportandresourcesimpactfund rel=noopener noreferrer nofollow target=blank> positive change in their communities <a> by supporting their volunteering and donation efforts <p> <p> So if youre ready to unleash your full potential do your best work and be the best version of yourself apply nowIf this role isnt what youre looking for <a class=fontbold underline fontbold underline fontbold underline href=httpswwwtwiliocomcompanyjobsopenpositions rel=noopener noreferrer nofollow target=blank> please consider other open positions <a> <p><p>
Java Backend Software Engineer (L2) - Voice Intelligence
Company: Twilio
Location: Colombia
Posted Apr 19, 2024
<p class=jobDescription> <p> <strong> See yourself at Twilio <strong> <p> <p> Join the team as Twilios next Software Engineer <p> <p> <strong> Who we are amp why were hiring <strong> <p> <p> Twilio powers realtime business communications and data solutions that help <a class=fontbold underline fontbold underline fontbold underline href=httpscustomerstwiliocom rel=noopener noreferrer nofollow target=blank> companies and developers worldwide <a> build better applications and customer experiences <p> <p> <p> <p> Although were headquartered in San Francisco we have presence throughout South America Europe Asia and Australia Were on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias At Twilio we support <a class=fontbold underline fontbold underline fontbold underline href=httpswwwtwiliocomcompanydiversity rel=noopener noreferrer nofollow target=blank> diversity equity amp inclusion <a> wherever we do business <p> <p> <strong> About the job <strong> <p> <p> This position is needed to develop AI powered features on Twilios Voice and Communications Intelligence product as part of growing our investment in utilizing artificial intelligence to support communications The role joins an established team of software and machine learning engineers based in the US LATAM and EMEA building these features <p> <p> <strong> Responsibilities <strong> <p> <p> In this role youll <p> <ul> <li> <p> Write clean efficient and maintainable code for our distributed systems and microservices utilizing asynchronous communication patterns for optimal performance <p> <li> <li> <p> Build integrations with machine learning models and AIaaS solutions to create features to delight customers <p> <li> <li> <p> Contribute to the design and implementation of highly scalable architectures prioritizing reliability performance and futureproof growth <p> <li> <li> <p> Learn and grow with your colleagues actively participating in code reviews knowledgesharing initiatives and working collaboratively <p> <li> <ul> <ul> <li> <p> Participate in an oncall rotation and ensure timely response to production incidents and system outages Collaborate in blameless postmortems for production incidents focusing on root cause analysis learning opportunities and actionable improvement plans <p> <li> <ul> <p> <strong> Qualifications <strong> <p> <p> Not all applicants will have skills that match a job description exactly Twilio values diverse experiences in other industries and we encourage everyone who meets the required qualifications to apply While having desired qualifications make for a strong candidate we encourage applicants with alternative experiences to also apply If your career is just starting or hasnt followed a traditional path dont let that stop you from considering Twilio We are always looking for people who will bring something new to the table <p> <p> <p> <p> <strong> Required <strong> <p> <ul> <li> <p> 2+ years of experience developing and deploying software <p> <li> <li> <p> A proficient working knowledge of Java Spring and other supporting technologies <p> <li> <li> <p> Experience using cloud platforms like AWS and containerization technologies <p> <li> <li> <p> Familiarity developing APIs and RESTful services <p> <li> <li> <p> Bachelor or Masters degree in Computer Science Engineering Mathematics or a related field or equivalent training fellowship or work experience <p> <li> <li> <p> Excellent written and verbal communication skills <p> <li> <ul> <p> <p> <p> <strong> Desired <strong> <p> <ul> <li> <p> Experience building systems as part of microservice architectures and distributed systems <p> <li> <li> <p> Experience building machine learning powered software and with MLOps <p> <li> <li> <p> Knowledge of telecommunications <p> <li> <ul> <p> <p> <p> <strong> Location <strong> <p> <p> This role will be remote and based in <strong> Colombia <strong> <p> <p> <p> <p> <strong> Travel <strong> <p> <p> We prioritize connection and opportunities to build relationships with our customers and each other For this role you may be required to travel occasionally to participate in project or team inperson meetings <p> <p> <strong> What We Offer <strong> <p> <p> There are many benefits to working at Twilio including in addition to competitive pay things like generous timeoff ample parental and wellness leave healthcare a retirement savings program and much more Offerings vary by location <p> <p> <p> <p> <strong> Twilio thinks big Do you <strong> <p> <p> We like to solve problems take initiative pitch in when needed and are always up for trying new things Thats why we seek out colleagues who embody our values something we call <a class=fontbold underline fontbold underline fontbold underline href=httpswwwtwiliocomcompanyvalues rel=noopener noreferrer nofollow target=blank> Twilio Magic <a> Additionally we empower employees to build <a class=fontbold underline fontbold underline fontbold underline href=httpstwilioorgsupportandresourcesimpactfund rel=noopener noreferrer nofollow target=blank> positive change in their communities <a> by supporting their volunteering and donation efforts <p> <p> <p> <p> So if youre ready to unleash your full potential do your best work and be the best version of yourself apply now <p> <p> <p> <p> If this role isnt what youre looking for <a class=fontbold underline fontbold underline fontbold underline href=httpswwwtwiliocomcompanyjobsopenpositions rel=noopener noreferrer nofollow target=blank> please consider other open positions <a> <p><p>
Security Engineer - Vulnerability Management
Company: Twilio
Location: Colombia
Posted Apr 18, 2024
<p class=jobDescription> <h3> <strong> See yourself at Twilio <strong> <h3> <p> Join the team as our next Security Engineer Vulnerability Management <p> <h3> <strong> Who we are amp why were hiring <strong> <h3> <p> Twilio powers realtime business communications and data solutions that help <a class=fontbold underline fontbold underline fontbold underline href=httpscustomerstwiliocom rel=noopener noreferrer nofollow target=blank> companies and developers worldwide <a> build better applications and customer experiences <p> <p> Although were headquartered in San Francisco we have presence throughout South America Europe Asia and Australia Were on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias At Twilio we support <a class=fontbold underline fontbold underline fontbold underline href=httpswwwtwiliocomcompanydiversity rel=noopener noreferrer nofollow target=blank> diversity equity amp inclusion <a> wherever we do business <p> <h3> <strong> About the job <strong> <h3> <p> Twilio is currently seeking a proficient Security Engineer to be an integral part of our dynamic Threat and Vulnerability Management team This role is pivotal in reducing risks for both Twilio and its clients by efficiently managing vulnerabilities within our systems and products <p> <p> The ideal candidate for this role should be an exceptional individual contributor embodying <a class=fontbold underline fontbold underline fontbold underline href=httpswwwtwiliocomcompanyvalues rel=noopener noreferrer nofollow target=blank> the Twilio Magic <a> and possessing deep expertise in managing security vulnerabilities This candidate will have the opportunity to work across the enterprise collaborating with all business units including Business information Security Officers BISOs Threat Detection amp Response Threat Intelligence Security Architects and Security Engineers among others Their role will be to help identify threats and vulnerabilities prioritize and analyze them and assist in reporting and supporting remediation efforts <p> <p> Reporting to the Head of Threat and Vulnerability Management this position is crucial in maintaining and communicating Twilios risk posture to the management team <p> <h3> <strong> Responsibilities <strong> <h3> <p> In this role youll <p> <ul> <li> <p> Manage Vulnerability Management infrastructure in our production environment for commercial amp government environments <p> <li> <li> <p> Leverage vulnerability scanning tools to perform vulnerability management scans on a regular cadence <p> <li> <li> <p> Perform analysis of scan results and determine criticality ratings for vulnerabilities impacting all production environments <p> <li> <li> <p> As vulnerabilities are surfaced through penetration tests news and other reporting map findings to Twilios environment to determine risk and outcomes <p> <li> <li> <p> Collaborate with key stakeholders on remediation strategies provide guidance and follow through closure <p> <li> <li> <p> Report on and track all open vulnerabilities and key metrics around time to completion <p> <li> <li> <p> Identify potential for and implement automation between scanning and reporting tools <p> <li> <ul> <h3> <strong> Qualifications <strong> <h3> <p> Not all applicants will have skills that match a job description exactly Twilio values diverse experiences in other industries and we encourage everyone who meets the required qualifications to apply While having desired qualifications make for a strong candidate we encourage applicants with alternative experiences to also apply If your career is just starting or hasnt followed a traditional path dont let that stop you from considering Twilio We are always looking for people who will bring something new to the table <p> <p> <strong> Required <strong> <p> <ul> <li> <p> You have 3+ years of professional experience in information security with a focus on vulnerability management <p> <li> <li> <p> Strong understanding of security vulnerabilities threat landscapes and mitigation techniques <p> <li> <li> <p> Experience with vulnerability scanning tools and techniques <p> <li> <li> <p> Proficiency in scripting or programming languages eg Python Bash etc for automation of security tasks <p> <li> <li> <p> Excellent problemsolving skills and ability to work under pressure <p> <li> <li> <p> Flexible and able to manage multiple projects under tight deadlines <p> <li> <li> <p> Comfortable with ambiguity and adaptable to fast changing environments <p> <li> <li> <p> Strong communication skills both written and verbal with the ability to convey complex security concepts to technical and nontechnical audiences <p> <li> <ul> <p> <strong> Desired <strong> <p> <ul> <li> <p> Relevant security certifications eg CISSP CEH OSCP are a plus <p> <li> <li> <p> Experience operating in a production cloud environment with expertise in at least one of server network cloud database AWS admin and configuration management skills preferred <p> <li> <li> <p> Familiarity with regulatory compliance standards and risk frameworks including GDPR HIPAA SOC 2 ISO 27001 amp ISO 27002 and NIST 80053 amp NIST CFS is a plus <p> <li> <ul> <p> <strong> Location <strong> <p> <p> This role will be Remote and based in Colombia <p> <h3> <strong> What We Offer <strong> <h3> <p> There are many benefits to working at Twilio including in addition to competitive pay things like generous timeoff ample parental and wellness leave healthcare a retirement savings program and much more Offerings vary by location <p> <h3> <strong> Twilio thinks big Do you <strong> <h3> <p> We like to solve problems take initiative pitch in when needed and are always up for trying new things Thats why we seek out colleagues who embody our values something we call <a class=fontbold underline fontbold underline fontbold underline href=httpswwwtwiliocomcompanyvalues rel=noopener noreferrer nofollow target=blank> Twilio Magic <a> Additionally we empower employees to build <a class=fontbold underline fontbold underline fontbold underline href=httpswwwtwilioorgimpactfund rel=noopener noreferrer nofollow target=blank> positive change in their communities <a> by supporting their volunteering and donation efforts <p> <p> So if youre ready to unleash your full potential do your best work and be the best version of yourself apply now <p> <p> If this role isnt what youre looking for <a class=fontbold underline fontbold underline fontbold underline href=httpswwwtwiliocomcompanyjobsopenpositions rel=noopener noreferrer nofollow target=blank> please consider other open positions <a> <p><p>
Product Strategic Storyteller
Company: Twilio
Location: USA
Posted Apr 13, 2024
Twilio is seeking a Product Strategic Storyteller to join their team. The role involves crafting compelling narratives about their products, collaborating with cross-functional teams, and staying updated on industry trends. The ideal candidate should have 10+ years of experience in outbound PM, GTM, technical communication, and marketing. The role is remote and based in the U.S., with occasional travel required. Twilio offers competitive pay, generous time-off, parental and wellness leave, healthcare, and a retirement savings program.
Strategic Sales, Account Manager - French Speaker
Company: Twilio
Location: Ireland
Posted Apr 18, 2024
<p class=jobDescription> <h1> <strong> See yourself at Twilio <strong> <h1> <p> Join the team as our next Strategic Account Manager for the France region <p> <h1> <strong> Who we are amp why were hiring <strong> <h1> <p> Twilio powers realtime business communications and data solutions that help <a class=fontbold underline fontbold underline fontbold underline href=httpscustomerstwiliocom rel=noopener noreferrer nofollow target=blank> companies and developers worldwide <a> build better applications and customer experiencesAlthough were headquartered in San Francisco we have presence throughout South America Europe Asia and Australia Were on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias At Twilio we support <a class=fontbold underline fontbold underline fontbold underline href=httpswwwtwiliocomcompanydiversity rel=noopener noreferrer nofollow target=blank> diversity equity amp inclusion <a> wherever we do business <p> <h1> <strong> About the job <strong> <h1> <p> This position is needed to sell into high value prospects and customers This person will play a key role in further growing the business across EMEA with a particular focus on France The candidate will be responsible for managing fast growing customers in the region Focused mainly on Product cross and upsell and GP growth as well as sourcing net new opportunities within a set of accounts <p> <p> <strong> Responsibilities <strong> <p> <p> In this role youll be <p> <ul> <li> <p> Servicing the fastest growing customers in the region <p> <li> <li> <p> Growing our revenue and gross profit share of wallet within your key account list <p> <li> <li> <p> Opening doors to the purchase of Twilios products and services including voice messaging email contact centre account security software <p> <li> <li> <p> Maintaining the highest levels of customer satisfaction <p> <li> <li> <p> Create pricing proposals negotiating terms and managing the contract process <p> <li> <li> <p> Selling solutions to a technical and business audience <p> <li> <li> <p> Building trust and mutual respect with technical customers and peers <p> <li> <li> <p> Thinking outside of the box and having extraordinary interpersonal and communication skills to make complex contractual technical and financial details sound simple <p> <li> <li> <p> Balancing challenging priorities and handling multiple projectsdeals at the same time <p> <li> <ul> <h1> <strong> Qualifications <strong> <h1> <p> Not all applicants will have skills that match a job description exactly Twilio values diverse experiences in other industries and we encourage everyone who meets the required qualifications to apply While having desired qualifications make for a strong candidate we encourage applicants with alternative experiences to also apply If your career is just starting or hasnt followed a traditional path dont let that stop you from considering Twilio We are always looking for people who will bring something new to the table <p> <p> <strong> Required <strong> <p> <ul> <li> <p> 5+ years of Account ManagementSales experience covering selling and closing complex technical solutions to a large customer base <p> <li> <li> <p> History of working with accounts ranging from large multinational enterprise customers to SMB <p> <li> <li> <p> Demonstrated success by achieving quota on a consistent basis <p> <li> <li> <p> Track record of Account Management experience and a solid understanding of how to cross and upsell solutions within a mature customer base <p> <li> <li> <p> A solid understanding of financial reporting within a direct customer base Revenue and Gross Profit tracking Risk and Opportunity net new business cadence <p> <li> <li> <p> Fluent French and English speaker <p> <li> <ul> <p> <strong> Desired <strong> <p> <ul> <li> <p> Ideally you also have experience selling both to a business and technical audience <p> <li> <li> <p> Experience and understanding of working in the communications market is preferable Have sold or worked with Messaging Voice Calling Email Account Security Verification Or have prior experience in a traditional telecommunications environmentbusiness <p> <li> <ul> <p> <strong> Location <strong> <p> <p> The position will be remotely based in the United Kingdom or Ireland <p> <p> We prioritise connection and opportunities to build relationships with our customers and each other For this role approximately 25 travel is anticipated to help you connect inperson in a meaningful way meet European customers onsite as well as attend offsite team meetings <p> <h1> <strong> What We Offer <strong> <h1> <p> There are many benefits to working at Twilio including in addition to competitive pay things like generous timeoff ample parental and wellness leave healthcare a retirement savings program and much more Offerings vary by location <p> <h1> <strong> Twilio thinks big Do you <strong> <h1> <p> We like to solve problems take initiative pitch in when needed and are always up for trying new things Thats why we seek out colleagues who embody our values something we call <a class=fontbold underline fontbold underline fontbold underline href=httpswwwtwiliocomcompanyvalues rel=noopener noreferrer nofollow target=blank> Twilio Magic <a> Additionally we empower employees to build <a class=fontbold underline fontbold underline fontbold underline href=httpstwilioorgsupportandresourcesimpactfund rel=noopener noreferrer nofollow target=blank> positive change in their communities <a> by supporting their volunteering and donation efforts <p> <p> So if youre ready to unleash your full potential do your best work and be the best version of yourself apply nowIf this role isnt what youre looking for <a class=fontbold underline fontbold underline fontbold underline href=httpswwwtwiliocomcompanyjobsopenpositions rel=noopener noreferrer nofollow target=blank> please consider other open positions <a> <p> <p> <strong> Twilio is proud to be an equal opportunity employer <strong> Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer We do not discriminate based upon race religion color national origin sex including pregnancy childbirth reproductive health decisions or related medical conditions sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability genetic information political views or activity or other applicable legally protected characteristics We also consider qualified applicants with criminal histories consistent with applicable federal state and local law Additionally Twilio participates in the EVerify program in certain locations as required by law <p> <p> Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures If you need assistance or an accommodation due to a disability please contact us at accommodationtwiliocom <p><p>
Chief of Staff - Segment BU
Company: Twilio
Location: USA
Posted Apr 13, 2024
Twilio is seeking a Chief of Staff for its Segment President. The role involves strategic planning, operational cadence, internal communications, and cross-functional projects. The ideal candidate should have 5+ years of business or executive management experience, a proven track record of leading cross-functional initiatives, excellent communication skills, and a metrics-oriented approach. The role offers an opportunity to work with Twilio's Executive Team and contribute to the company's mission of enabling innovators to reinvent customer engagement. Twilio is committed to diversity, inclusion, and employee development.
Security Engineer - Vulnerability Management
Company: Twilio
Location: Remote
Posted Apr 15, 2024
Twilio is seeking a Security Engineer for Vulnerability Management. The role involves managing vulnerability management infrastructure, leveraging scanning tools, analyzing scan results, collaborating on remediation strategies, and reporting on open vulnerabilities. The ideal candidate should have 3+ years of experience in information security, strong understanding of vulnerabilities and mitigation techniques, proficiency in scripting languages, excellent problem-solving skills, and strong communication abilities. Relevant certifications and experience in production cloud environments are a plus. The role is based in Colombia and offers competitive pay, generous time-off, and other benefits.
Zuora Q2C Architect
Company: Twilio
Location: India
Posted Apr 13, 2024
Twilio is a company that powers real-time business communications and data solutions. They are looking for a Zuora Technical Consultant to join their team and support their financial systems enablement team. The ideal candidate should have experience in Zuora CPQ and billing, and be able to work well under pressure to meet ongoing and overlapping deadlines.
Engineering Manager
Company: Twilio
Location: Remote
Posted Apr 15, 2024
Twilio is seeking a Manager of Software Engineering, Voice & Video Insights to lead a team in developing and operating large-scale data pipelines with real-time analytics capabilities. The role involves building and leading a high-performing team, instituting development best practices, owning and maintaining the team's service, partnering with stakeholders, and communicating effectively. Required qualifications include a Master's or Bachelor's Degree in Computer Science, 3+ years of experience in managing remote teams, 8+ years of software engineering experience, proficiency in Java and Scala, and stellar communication skills. Desired qualifications include experience with containerization technologies, PHP, modern front-end technologies, and applied ML experience.
Supportability Engineer 3 - Billing
Company: Twilio
Location: USA
Posted Apr 15, 2024
Twilio is seeking a Supportability Engineer to join their team. The role involves serving as a liaison between R&D and Global Operations teams, focusing on customer support, particularly Billing. The ideal candidate should have 5+ years of direct customer-facing experience, strong technical skills, and excellent communication abilities. They will influence product and business teams to improve product supportability, analyze existing product experiences, and manage product release processes. Twilio offers competitive pay, generous time-off, and a supportive work environment that values diversity and inclusion.
Staff Software Engineer - Flex
Company: Twilio
Location: India
Posted Apr 15, 2024
Twilio is seeking a Staff Software Engineer to join their team as a Principal Software Engineer for Twilio Flex, a fully programmable cloud contact center platform. The role involves working with various teams to design and implement the full lifecycle management of Twilio Flex, building and maintaining services for configuration state management, ensuring quick recovery from incidents, supporting customer engagement through self-service interfaces, and pushing technical standards. Required qualifications include experience with Go and/or Terraform, designing and scaling backend services, build patterns, and strong communication skills. The role is remote and based in India, with competitive pay and benefits.
Staff Software Engineer (L4)
Company: Twilio
Location: India
Posted Apr 15, 2024
Twilio is hiring a Staff Engineer for the Phone Numbers team. The role involves designing, building, and deploying scalable distributed systems and microservices architectures. The ideal candidate should have 8+ years of experience in this area, expertise in asynchronous communication patterns, 7+ years in Java, 5+ years with relational databases, and experience with cloud platforms like AWS. The role also involves mentoring junior engineers, communicating with cross-functional teams, and participating in on-call rotations. Twilio offers competitive pay, generous time-off, and opportunities for positive change in communities.