Jobs at Twilio
2,758 open positions
Twilio is a cloud‑communications platform that gives developers API access to SMS, voice, video and authentication services. Since its 2008 launch, it has powered over 200,000 apps, from small startups to Fortune 500 enterprises, and is known for its developer‑first culture and rapid feature releases.
Twilio hires across a spectrum of tech and business functions: software engineering (frontend, backend, infrastructure), data science, product management, security, DevOps, and customer success. Openings also include sales, marketing, and support roles that require strong communication and analytical skills. Candidates can expect rigorous technical interviews, collaborative pair‑programming, and a culture that rewards ownership and continuous learning.
Job Transparency provides full salary ranges, employee reviews, and role‑specific performance metrics for Twilio listings. Seeing the exact pay band and sentiment score before you apply helps you negotiate confidently, benchmark against peers, and spot high‑growth teams within the company.
Payroll Specialist - APJ
Company: Twilio
Location: Remote
Posted Apr 25, 2024
Twilio, a global company committed to diversity, equity, and inclusion, is seeking a Payroll Specialist with 3-5 years of experience managing payroll processing in APJ. The role involves overseeing payroll processing, supporting international payroll, preparing reports, collaborating with vendors, and assisting the Accounting Team. The position is remote in Karnataka, India, and offers competitive benefits. Twilio values diverse experiences and encourages applicants with alternative backgrounds to apply.
Director - Global Benefits & Mobility
Company: Twilio
Location: USA
Posted Apr 24, 2024
<p class=jobDescription> <p> <strong> See yourself at Twilio <strong> <p> <p> Join the team as our next Director Benefits amp Global Mobility <p> <p> <strong> Who we are amp why were hiring <strong> <p> <p> Twilio powers realtime business communications and data solutions that help <a class=fontbold underline fontbold underline fontbold underline href=httpscustomerstwiliocom rel=noopener noreferrer nofollow target=blank> companies and developers worldwide <a> build better applications and customer experiences <p> <p> <p> <p> Although were headquartered in San Francisco we have presence throughout South America Europe Asia and Australia Were on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias At Twilio we support <a class=fontbold underline fontbold underline fontbold underline href=httpswwwtwiliocomcompanydiversity rel=noopener noreferrer nofollow target=blank> diversity equity amp inclusion <a> wherever we do business <p> <p> <strong> About the job <strong> <p> <p> Twilio is seeking a <strong> Director <strong> <strong> Benefits amp Global Mobility <strong> to be a strategic leader on the Global Total Rewards team Reporting to the VP Global Total Rewards this role is responsible for the design implementation and oversight of the global health amp welfare retirement leaves and accommodations immigration and relocation programs You will lead the benefits strategy for the Americas and partner with the regional total rewards leader for health medical dental and vision retirement life and disability You will ensure immigration compliance and best in class relocation policies This role is also responsible for our global programs including EAP and Business Travel Accident <p> <p> <strong> Responsibilities <strong> <p> <ul> <li> <p> Develop business cases for CSuite approval using analytics benchmarking internal and external business partners insights etc <p> <li> <li> <p> Conduct competitive analysis of programs to recommend changes or new programs to maintain the companys competitive position <p> <li> <li> <p> Research analyze and make recommendations regarding emerging best practices <p> <li> <li> <p> Evaluate ongoing effectiveness of existing programs and plan design changes <p> <li> <li> <p> Implement continuous improvements in programs <p> <li> <li> <p> Own Leaves amp Accommodations policies processes and programs with full subject matter expertise <p> <li> <li> <p> Maintain ongoing knowledge of legislative requirements pertaining to benefit and immigration programs in multiple geographies and ensure compliance with all such legislation <p> <li> <li> <p> Strategic management of our supplier partners ensuring achievement of service level agreements <p> <li> <li> <p> Lead financial analysis and budgeting activities related to global benefits health care and immigration <p> <li> <li> <p> Oversight of our annual H1B cap process and ensuring company sponsored visa compliance globally <p> <li> <li> <p> Own relocation policy process and programs <p> <li> <li> <p> Provide supervision evaluation coaching and mentoring to Benefits Global Total Rewards and Global Mobility team including directing long term strategy prioritization and operational activities <p> <li> <li> <p> Provide subject matter expertise and guidance to HR Business Partners Talent Acquisition People Ops managers and Twilions <p> <li> <ul> <p> <strong> Qualifications <strong> <p> <p> Not all applicants will have skills that match a job description exactly Twilio values diverse experiences in other industries and we encourage everyone who meets the required qualifications to apply While having desired qualifications make for a strong candidate we encourage applicants with alternative experiences to also apply If your career is just starting or hasnt followed a traditional path dont let that stop you from considering Twilio We are always looking for people who will bring something new to the table <p> <p> <strong> Required <strong> <p> <ul> <li> <p> Bachelors Degree <p> <li> <li> <p> 7 + years working in global organizations <p> <li> <li> <p> Indepth knowledge of relevant laws and regulations regarding employee benefit programs along with knowledge of US amp International benefits practices <p> <li> <li> <p> Deep experience with managing Leaves and Accommodations function and compliance <p> <li> <li> <p> Strong understanding of all employment based US immigrant and nonimmigrant visas and immigration experience outside of the US <p> <li> <li> <p> Strong business acumen with demonstrated ability to identify business employee or stakeholder needs and use past experiences to evolve our benefit delivery approach and create effective strategies and processes to make engaging with our programs seamless <p> <li> <li> <p> Outstanding interpersonal skills with experience handling critical matters with tact including confidence to manage relationships at varying levels of seniority <p> <li> <li> <p> Excellent oral and written communication skills <p> <li> <li> <p> Ability to build and maintain strong relationship across teams and with external supplier partners <p> <li> <li> <p> Creative problem solver using data driven decision making <p> <li> <li> <p> Resourceful results driven selfstarter able to excel in a face paced flexible environment with ability to prioritize and move quickly while maintaining accuracy and data integrity <p> <li> <ul> <p> <strong> Desired <strong> <p> <ul> <li> <p> Tech industry experience <p> <li> <li> <p> Project management experience preferred <p> <li> <li> <p> Proficiency with Google Suite preferred <p> <li> <ul> <p> <strong> Location <strong> <p> <p> This role will be remote but is not eligible to be hired in San Francisco CA Oakland CA San Jose CA or the surrounding areas <p> <p> <strong> Travel <strong> <p> <p> We prioritize connection and opportunities to build relationships with our customers and each other For this role you may be required to travel occasionally to participate in project or team inperson meetings <p> <p> <strong> What We Offer <strong> <p> <p> There are many benefits to working at Twilio including in addition to competitive pay things like generous timeoff ample parental and wellness leave healthcare a retirement savings program and much more Offerings vary by location <p> <p> <strong> Twilio thinks big Do you <strong> <p> <p> We like to solve problems take initiative pitch in when needed and are always up for trying new things Thats why we seek out colleagues who embody our values something we call <a class=fontbold underline fontbold underline fontbold underline href=httpswwwtwiliocomcompanyvalues rel=noopener noreferrer nofollow target=blank> Twilio Magic <a> Additionally we empower employees to build <a class=fontbold underline fontbold underline fontbold underline href=httpstwilioorgimpact2021report rel=noopener noreferrer nofollow target=blank> positive change in their communities <a> by supporting their volunteering and donation efforts <p> <p> So if youre ready to unleash your full potential do your best work and be the best version of yourself apply now <p> <p> If this role isnt what youre looking for <a class=fontbold underline fontbold underline fontbold underline href=httpswwwtwiliocomcompanyjobsopenpositions rel=noopener noreferrer nofollow target=blank> please consider other open positions <a> <p> <p> <p> <p> <em> Please note this role is open to candidates outside of Colorado California New York and Washington The information below is provided for candidates hired in those locations only <em> <p> <p> The estimated pay ranges for this role are as follows <p> <ul> <li> <p> Based in Colorado $$16448000 $20560000 <p> <li> <li> <p> Based in New York Washington State or California outside of the San Francisco Bay area $17416000$21770000 <p> <li> <li> <p> This role may be eligible to participate in Twilios equity plan and corporate bonus plan All roles are eligible for the following benefits health care insurance 401k retirement account paid sick time paid personal time off paid parental leave <p> <li> <ul> <p> The successful candidates starting salary will be determined based on permissible nondiscriminatory factors such as skills experience and geographic location within the state <p><p>
Product Designer L2
Company: Twilio
Location: Colombia
Posted Apr 26, 2024
<p class=jobDescription> <h1> <strong> See yourself at Twilio <strong> <h1> <p> Join the team as Twilios next Product Designer L2 <p> <h1> <strong> Who we are amp why were hiring <strong> <h1> <p> Twilio powers realtime business communications and data solutions that help <a class=fontbold underline fontbold underline fontbold underline href=httpscustomerstwiliocom rel=noopener noreferrer nofollow target=blank> companies and developers worldwide <a> build better applications and customer experiences <p> <p> <p> <p> Although were headquartered in San Francisco we have presence throughout South America Europe Asia and Australia Were on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias At Twilio we support <a class=fontbold underline fontbold underline fontbold underline href=httpswwwtwiliocomcompanydiversity rel=noopener noreferrer nofollow target=blank> diversity equity amp inclusion <a> wherever we do business <p> <h1> <strong> About the job <strong> <h1> <p> We are seeking a talented Product Designer with past experience designing SaaS software serving B2B customers to join our dynamic team As a key member of our product design team you will play a crucial role in shaping the user experience by designing a selfservice platform across Twilios communication channels working alongside with our product team <p> <h1> <strong> Responsibilities <strong> <h1> <p> In this role youll <p> <ul> <li> <p> Define design review test and specify interfaces components systems frameworks and tools for developer and customer experiences <p> <li> <li> <p> Articulate the customer problem and success metrics and gain alignment with stakeholders on your approach to testing learning and iterating on a solution <p> <li> <li> <p> Collaborate with our product partners to understand customer needs design products and workflows to unlock their potential <p> <li> <li> <p> Partner with Tech Leads and Product Managers to align on scope Break down complex problems into manageable parts and articulate the impact of each part <p> <li> <li> <p> Collaborate with other Product Designers providing constructive and motivating feedback that helps improve their skills and the outcome of their work Actively participate in design critiques to ensure consistency across Twilio products Advocate for more efficient processes and higher standards across the UX organization <p> <li> <li> <p> Remain open transparent and inclusive while sharing work at various stages of the process proactively inviting diverse and potentially contrary inputs in your design process and remaining humble while asking for and providing useful and constructive feedback to peers of all levels <p> <li> <ul> <h1> <strong> Qualifications <strong> <h1> <p> Not all applicants will have skills that match a job description exactly Twilio values diverse experiences in other industries and we encourage everyone who meets the required qualifications to apply While having desired qualifications make for a strong candidate we encourage applicants with alternative experiences to also apply If your career is just starting or hasnt followed a traditional path dont let that stop you from considering Twilio We are always looking for people who will bring something new to the table <p> <p> <p> <h3> <strong> Required <strong> <h3> <ul> <li> <p> Has a proven usercentered design workflow that comprises research design prototyping presentation sharing and soliciting feedback user testing influencing key decision making and collaborative handoffs with developers <p> <li> <li> <p> Can share a portfolio with beautiful usable straightforward and lovable designs that demonstrate technical product thinking and an understanding of usercentered design methodologies <p> <li> <li> <p> Has experience designing and evolving complex application software in a fastpast environment <p> <li> <li> <p> Ships highquality user interfaces and flows in a systematic detailoriented way Ensures the coded implementations are consistent with designs <p> <li> <li> <p> Has a demonstrated advocacy for design and research methodologies and is proficient in running quantitative and qualitative research such as usability testing analysis and interviews <p> <li> <li> <p> Holds a passion for feedback and the ability to provide useful and constructive feedback to peers of all levels as well as invite and receive it <p> <li> <li> <p> Holds a passion for feedback and the ability to provide useful and constructive feedback to peers of all levels Strong communication facilitation and presentation skills <p> <li> <ul> <h3> <h3> <h3> <strong> Desired <strong> <h3> <ul> <li> <p> Has 2+ years of industry experience and a related degree or equivalent experience in UX Design HCI Information Management Psychology or Anthropology <p> <li> <li> <p> Experience working with an extensive design system <p> <li> <li> <p> Experience at a SaaS software company serving B2B customers <p> <li> <ul> <h3> <h3> <h3> <strong> Location <strong> <h3> <p> This role will be remote and based in Colombia <p> <h3> <strong> Travel <strong> <h3> <p> We prioritize connection and opportunities to build relationships with our customers and each other For this role you may be required to travel occasionally to participate in project or team inperson meetings <p> <h1> <strong> What We Offer <strong> <h1> <p> There are many benefits to working at Twilio including in addition to competitive pay things like generous timeoff ample parental and wellness leave healthcare a retirement savings program and much more Offerings vary by location <p> <h1> <strong> Twilio thinks big Do you <strong> <h1> <p> We like to solve problems take initiative pitch in when needed and are always up for trying new things Thats why we seek out colleagues who embody our values something we call <a class=fontbold underline fontbold underline fontbold underline href=httpswwwtwiliocomcompanyvalues rel=noopener noreferrer nofollow target=blank> Twilio Magic <a> Additionally we empower employees to build <a class=fontbold underline fontbold underline fontbold underline href=httpswwwtwilioorgimpactfund rel=noopener noreferrer nofollow target=blank> positive change in their communities <a> by supporting their volunteering and donation efforts <p> <p> <p> <p> So if youre ready to unleash your full potential do your best work and be the best version of yourself apply now <p> <p> <p> <p> If this role isnt what youre looking for <a class=fontbold underline fontbold underline fontbold underline href=httpswwwtwiliocomcompanyjobsopenpositions rel=noopener noreferrer nofollow target=blank> please consider other open positions <a> <p><p>
Sr. Manager - Marketing Strategy and Analytics
Company: Twilio
Location: Singapore
Posted Apr 25, 2024
Twilio is seeking a Senior Manager Marketing Strategy and Analytics for the APJ region. The role involves partnering with the APJ Marketing team to build strategic and analytical capabilities, focusing on sales-assisted and self-serve funnels. The ideal candidate should have 12+ years of experience in marketing analysis, strong analytical skills, excellent communication abilities, and a collaborative mindset. The role is remote based in Singapore with occasional travel. Twilio offers competitive pay, generous time-off, parental and wellness leave, healthcare, and a retirement savings program.
Manager - Supportability Engineering
Company: Twilio
Location: USA
Posted Apr 22, 2024
<p class=jobDescription> <h3> <strong> See yourself at Twilio <strong> <h3> <p> Join the team as Twilios next Manager Supportability Engineering <p> <h3> <strong> Who we are amp why were hiring <strong> <h3> <p> Twilio powers realtime business communications and data solutions that help <a class=fontbold underline fontbold underline fontbold underline href=httpscustomerstwiliocom rel=noopener noreferrer nofollow target=blank> companies and developers worldwide <a> build better applications and customer experiences <p> <p> Although were headquartered in San Francisco we have presence throughout South America Europe Asia and Australia Were on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias At Twilio we support <a class=fontbold underline fontbold underline fontbold underline href=httpswwwtwiliocomcompanydiversity rel=noopener noreferrer nofollow target=blank> diversity equity amp inclusion <a> wherever we do business <p> <h3> <strong> About the job <strong> <h3> <p> Join us as a Supportability Engineering Manager to lead a team passionate about improving Twilios product quality The Supportability function serves as the bridge between our Product Engineering and Delivery Teams working closely with Product and Engineering leaders to ensure product quality effortless customer experiences and to equip delivery teams with all they need to provide value add support <p> <p> You and your team will champion and drive proactive customercentric features into the products and services to eliminate and prevent customer issues The successful candidate is a dynamic individual with a track record of selfimprovement persistence in driving towards goals even in the face of adversity focus on results and an ability to draw the best out of people in a genuine way <p> <p> In this role youll drive the strategy and be responsible for the performance and execution of Twilios Supportability teams You will question the status quo and relentlessly pursue opportunities to improve product supportability and the way we engage with Product and Engineering You bring a wealth of technical knowledge deep customer empathy the ability to influence others and drive results <p> <p> Your teams subject matter expertise technical skills and access to the voice of the customer directly influence product changes that enhance the user experience and reduce the need for support <p> <h3> <strong> Responsibilities <strong> <h3> <p> In this role youll <p> <ul> <li> <p> Serve as the specialists that help enable customersupporting teams on new products and features <p> <li> <li> <p> Influence product and business teams to improve product supportability and collaborate with delivery teams to understand needs and deliver enablement <p> <li> <li> <p> Construct data evidence and anecdotalbased business cases and provide design recommendations to influence significant RampD changes that improve product design and increase revenue <p> <li> <li> <p> Analyze existing product experiences determine improvements and facilitate change with RampD as needed <p> <li> <li> <p> Build comprehensive views of the RampD release pipeline through engagement with the Product team <p> <li> <li> <p> Manage product release processes on behalf of all global operations teams working closely with Product Managers to ensure effective functionality tooling and enablement <p> <li> <ul> <h3> <strong> Qualifications <strong> <h3> <p> Not all applicants will have skills that match a job description exactly Twilio values diverse experiences in other industries and we encourage everyone who meets the required qualifications to apply While having desired qualifications make for a strong candidate we encourage applicants with alternative experiences to also apply If your career is just starting or hasnt followed a traditional path dont let that stop you from considering Twilio We are always looking for people who will bring something new to the table <p> <p> <strong> Required <strong> <p> <ul> <li> <p> 6+ years in technical support operations or supportability management role <p> <li> <li> <p> A strategic problem solver able to identify ways of measuring and tracking team inputs and outputs to set clear goals measure individual performance and influence outcomes <p> <li> <li> <p> Analytically minded at your core a problem solver that knows how to mine data to surface insights and tell customer stories that influence teams to take action <p> <li> <li> <p> Able to influence and build bridges with various stakeholders including Product and Engineering teams support and operations leadership and others <p> <li> <li> <p> Must have the capability to attract develop empower and retain team members <p> <li> <li> <p> Strong operational focus with an analytical and processminded mentality <p> <li> <li> <p> Proven track record of exceeding goals growth and achieving success <p> <li> <li> <p> Passionate about developing people and able to build top performing teams <p> <li> <li> <p> Able to work in a multidimensional environment with a strong bias toward action <p> <li> <ul> <p> <strong> Desired <strong> <p> <ul> <li> <p> Demonstrated crossgroup RampD relationships <p> <li> <li> <p> Experience working in project management or with product releases <p> <li> <ul> <h3> <strong> Location <strong> <h3> <p> This role will be remote <em> <em> but is not eligible to be hired in San Francisco CA Oakland CA San Jose CA or the surrounding areas <p> <h3> <strong> Travel <strong> <h3> <p> We prioritize connection and opportunities to build relationships with our customers and each other For this role approximately 5 travel is anticipated to help you connect inperson in a meaningful way <p> <h3> <strong> What We Offer <strong> <h3> <p> There are many benefits to working at Twilio including in addition to competitive pay things like generous timeoff ample parental and wellness leave healthcare a retirement savings program and much more Offerings vary by location <p> <h3> <strong> Twilio thinks big Do you <strong> <h3> <p> We like to solve problems take initiative pitch in when needed and are always up for trying new things Thats why we seek out colleagues who embody our values something we call <a class=fontbold underline fontbold underline fontbold underline href=httpswwwtwiliocomcompanyvalues rel=noopener noreferrer nofollow target=blank> Twilio Magic <a> Additionally we empower employees to build <a class=fontbold underline fontbold underline fontbold underline href=httpstwilioorgsupportandresourcesimpactfund rel=noopener noreferrer nofollow target=blank> positive change in their communities <a> by supporting their volunteering and donation efforts <p> <p> So if youre ready to unleash your full potential do your best work and be the best version of yourself apply now <p> <p> If this role isnt what youre looking for <a class=fontbold underline fontbold underline fontbold underline href=httpswwwtwiliocomcompanyjobsopenpositions rel=noopener noreferrer nofollow target=blank> please consider other open positions <a> <p> <p> <em> Please note this role is open to candidates outside of Colorado California New York and Washington The information below is provided for candidates hired in those locations only <em> <p> <p> The estimated pay ranges for this role are as follows <p> <ul> <li> <p> Based in Colorado $114000$127000 <p> <li> <li> <p> Based in New York Washington State or California outside of the San Francisco Bay area $108000 $135000 <p> <li> <li> <p> This role may be eligible to participate in Twilios equity plan and corporate bonus plan All roles are eligible for the following benefits health care insurance 401k retirement account paid sick time paid personal time off paid parental leave <p> <li> <ul> <p> The successful candidates starting salary will be determined based on permissible nondiscriminatory factors such as skills experience and geographic location within the state <p> <p> <strong> Twilio is proud to be an equal opportunity employer <strong> Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer We do not discriminate based upon race religion color national origin sex including pregnancy childbirth reproductive health decisions or related medical conditions sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability genetic information political views or activity or other applicable legally protected characteristics We also consider qualified applicants with criminal histories consistent with applicable federal state and local law Additionally Twilio participates in the EVerify program in certain locations as required by law <p> <p> Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures If you need assistance or an accommodation due to a disability please contact us at accommodationtwiliocom <p><p>
Product Designer (L2)
Company: Twilio
Location: India
Posted Apr 26, 2024
<p class=jobDescription> <p> <strong> See yourself at Twilio <strong> <p> <p> Twilio is seeking a Product Designer to join our Design Systems team <p> <p> <strong> Who we are amp why were hiring <strong> <p> <p> Twilio powers realtime business communications and data solutions that help companies and developers worldwide build better applications and customer experiences <p> <p> Although were headquartered in San Francisco we have presence throughout South America Europe Asia and Australia Were on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias At Twilio we support diversity equity amp inclusion wherever we do business <p> <p> <strong> About the job <strong> <p> <p> In this role you will be empowered to create a bestinclass and inclusivebydefault UX platform Paste that helps designers and engineers express and build sophisticated user experiences Your work will involve defining and designing robust easytouse and reusable components patterns and flows Youll think platformfirst and prioritize highquality communication and great documentation Youll be part of creating a UX platform to power the next generation of the Twilio customer engagement platform used by internal Twilions and Twilio customers <p> <p> <strong> About the team <strong> <p> <p> The Design Systems team is a platform that serves internal and external customers by delivering tools and processes that enable great customer experiences The team powers critical parts of Twilios current products and is responsible for designing the next generation of its user experiences The team is currently 2 product designers and 2 UX engineers <p> <p> <strong> Skills amp responsibilities <strong> <p> <ul> <li> <p> Design and ship highquality user interfaces components and patterns in a systematic detailoriented way Ensures the coded implementations are consistent with designs <p> <li> <li> <p> Proficient in maintaining component and style libraries in Figma <p> <li> <li> <p> Has a solid understanding of visual design typography color and hierarchy <p> <li> <li> <p> Has a strong interest in creating beautiful accessible experiences and has an eagerness to learn and apply WCAG 21 AA guidelines <p> <li> <li> <p> Use research and evidence to improve and evaluate solutions for customers developers and designers <p> <li> <li> <p> Contribute candid feedback to design critiques throughout the UX team to support designers in building polished customer experiences <p> <li> <li> <p> Collaborate frequently with UX Engineering Brand and Product to ensure a cohesive design language across the entire customer experience <p> <li> <li> <p> Create clear concise documentation to align expectations goals and guidelines among crossfunctional teams <p> <li> <ul> <p> <strong> Qualifications <strong> <p> <p> Not all applicants will have skills that match a job description exactly Twilio values diverse experiences in other industries and we encourage everyone who meets the required qualifications to apply While having desired qualifications make for a strong candidate we encourage applicants with alternative experiences to also apply If your career is just starting or hasnt followed a traditional path dont let that stop you from considering Twilio We are always looking for people who will bring something new to the table <p> <p> <strong> Required <strong> <p> <ul> <li> <p> Has a proven usercentered design workflow that comprises research design prototyping presentation sharing and soliciting feedback user testing influencing key decision making and collaborative handoffs with developers <p> <li> <li> <p> Ships highquality user interfaces and flows in a systematic detailoriented way Ensures the coded implementations are consistent with designs <p> <li> <li> <p> Can share a portfolio with clean usable straightforward and lovable designs that demonstrates technical product thinking and a strong understanding of usercentered design methodologies <p> <li> <li> <p> Has a demonstrated advocacy for design and research methodologies and has experience running quantitative and qualitative research such as usability testing analysis and interviews <p> <li> <li> <p> Holds a passion for feedback and the ability to provide useful and constructive feedback to peers of all levels as well as invite and receive it <p> <li> <li> <p> Strong communication facilitation and presentation skills <p> <li> <li> <p> Has experience designing and evolving complex application software in a fastpast environment <p> <li> <ul> <p> <strong> Desired <strong> <p> <ul> <li> <p> Has 2+ years of industry experience and a related degree or equivalent experience in software interface design andor development Bachelors or Masters in the field of Human Computer Interaction or Design is a nice to have <p> <li> <li> <p> Experience at a SaaS software company serving B2B customers <p> <li> <ul> <p> <strong> Location <strong> <p> <p> This role will be remote and based in India <p> <p> Approximately 5 travel is anticipated <p> <p> <strong> What we offer <strong> <p> <p> There are many benefits to working at Twilio including in addition to competitive pay things like generous timeoff ample parental and wellness leave healthcare a retirement savings program and much more Offerings vary by location <p> <p> <strong> Twilio thinks big Do you <strong> <p> <p> We like to solve problems take initiative pitch in when needed and are always up for trying new things Thats why we seek out colleagues who embody our values something we call <a class=fontbold underline fontbold underline fontbold underline href=httpswwwtwiliocomcompanyvalues rel=noopener noreferrer nofollow target=blank> Twilio Magic <a> Additionally we empower employees to build <a class=fontbold underline fontbold underline fontbold underline href=httpswwwtwilioorgimpactfund rel=noopener noreferrer nofollow target=blank> positive change in their communities <a> by supporting their volunteering and donation efforts <p> <p> So if youre ready to unleash your full potential do your best work and be the best version of yourself apply now <p> <p> If this role isnt what youre looking for please consider <a class=fontbold underline fontbold underline fontbold underline href=httpswwwtwiliocomcompanyjobsopenpositions rel=noopener noreferrer nofollow target=blank> other open positions <a> <p><p>
Voice Operations Engineer L2
Company: Twilio
Location: India
Posted Apr 25, 2024
Twilio is seeking a talented engineer to join their Voice Operations team as a Voice Operations Engineer. The role involves working with carrier partners, handling escalations, diagnosing and resolving service issues, managing capacity and monitoring, and maintaining accurate documentation. The ideal candidate should have strong telecom experience, experience with Wireshark and packet analysis, and a good understanding of Voice routing best practices. The role is based in Bangalore, India or remotely in India, and offers competitive pay, generous time-off, parental and wellness leave, healthcare, and a retirement savings program. Twilio is an equal opportunity employer that values diversity and inclusion.
Staff Software Engineer (Backend)
Company: Twilio
Location: India
Posted Apr 26, 2024
<p class=jobDescription> <p> <strong> See yourself at Twilio <strong> <p> <p> Join the team as our next Staff Engineer Platform Extensibility amp Ecosystem <p> <p> <strong> Who we are amp why were hiring <strong> <p> <p> Twilio powers realtime business communications and data solutions that help <a class=fontbold underline fontbold underline fontbold underline href=httpscustomerstwiliocom rel=noopener noreferrer nofollow target=blank> companies and developers worldwide <a> build better applications and customer experiences <p> <p> Although were headquartered in San Francisco we have presence throughout South America Europe Asia and Australia Were on a journey to becoming a globally antiracist antioppressive antibias company that actively opposes racism and all forms of oppression and bias At Twilio we support <a class=fontbold underline fontbold underline fontbold underline href=httpswwwtwiliocomcompanydiversity rel=noopener noreferrer nofollow target=blank> diversity equity amp inclusion <a> wherever we do business We employ thousands of Twilions worldwide and were looking for more builders creators and visionaries to help fuel our growth momentum <p> <p> <p> <p> <strong> About the job <strong> <p> <p> This position is needed to create highquality modern solutions to complex engineering problems and help define the future of Customer Data Platforms Our mission is to help businesses unlock customer insights and make better decisions faster and cheaper by creating a suite of industryleading storage and compute services <p> <p> In this role you will be responsible for designing and building a suite of platforms and services that form the basis of a Customer Data Platform capable of handling billions of events in nearrealtime Youll also be responsible for mentoring sharing knowledge and guiding the technical decisions of the team to set us up for longterm success both as a product and as a team <p> <p> More about the CDP products <p> <ul> <li> <p> <a class=fontbold underline fontbold underline fontbold underline href=httpssegmentcomproductconnectionsfunctions rel=noopener noreferrer nofollow target=blank> httpssegmentcomproductconnectionsfunctions <a> <p> <li> <li> <p> <a class=fontbold underline fontbold underline fontbold underline href=httpssegmentcomblogintroducingfunctions rel=noopener noreferrer nofollow target=blank> httpssegmentcomblogintroducingfunctions <a> <p> <li> <li> <p> <a class=fontbold underline fontbold underline fontbold underline href=httpssegmentcomblogusefunctionstocustomizeyourdatapipeline rel=noopener noreferrer nofollow target=blank> httpssegmentcomblogusefunctionstocustomizeyourdatapipeline <a> <p> <li> <li> <p> <a class=fontbold underline fontbold underline fontbold underline href=httpssegmentcomdocsconnectionssourcesaboutcloudsources rel=noopener noreferrer nofollow target=blank> httpssegmentcomdocsconnectionssourcesaboutcloudsources <a> <p> <li> <li> <p> <a class=fontbold underline fontbold underline fontbold underline href=httpssegmentcomdocsconnectionsdestinations rel=noopener noreferrer nofollow target=blank> httpssegmentcomdocsconnectionsdestinations <a> <p> <li> <ul> <p> <strong> Responsibilities <strong> <p> <p> In this role youll <p> <ul> <li> <p> Design and build the next generation of Platform Extensibility Platforms process billions of events and power various use cases across Twilio Data and Applications <p> <li> <li> <p> Build highperformance data pipelines using Go and Kafka <p> <li> <li> <p> Ship features that opt for high availability and throughput with eventual consistency <p> <li> <li> <p> General experience working with data systems or data pipelines <p> <li> <li> <p> Experience in architecting reliable distributed systems with an emphasis on highvolume data management <p> <li> <li> <p> Support runtime for invoking untrusted code at the extremities of the pipeline <p> <li> <li> <p> Support the reliability and security of the integrations platform <p> <li> <li> <p> Build and optimize globally available and highly scalable distributed systems <p> <li> <li> <p> Participate in an oncall rotation to support our businesscritical infrastructure <p> <li> <ul> <p> <strong> Qualifications <strong> <p> <p> Not all applicants will have skills that match a job description exactly Twilio values diverse experiences in other industries and we encourage everyone who meets the required qualifications to apply While having desired qualifications makes for a strong candidate we encourage applicants with alternative experiences to also apply If your career is just starting or hasnt followed a traditional path dont let that stop you from considering Twilio We are always looking for people who will bring something new to the table <p> <p> <strong> Required <strong> <p> <ul> <li> <p> 8+ years experience writing productiongrade code in a modern programming language <p> <li> <li> <p> Strong theoretical fundamentals and handson experience designing and implementing highly available and performant faulttolerant distributed systems <p> <li> <li> <p> Experience programming in one or more of the following Go Java Scala or similar languages <p> <li> <li> <p> Wellversed in concurrent programming along with a solid grasp of Linux systems and networking concepts <p> <li> <li> <p> Experience operating largescale distributed systems on top of cloud infrastructure such as Amazon Web Services AWS or Google Compute Platform GCP <p> <li> <li> <p> Have handson experience with container orchestration frameworks eg Kubernetes EKS ECS <p> <li> <li> <p> Experience shipping services products following CICD development paradigm <p> <li> <li> <p> Deep understanding of architectural patterns of highscale web applications eg welldesigned APIs high volume data pipelines efficient algorithms <p> <li> <li> <p> Domain expertise in the Modern Data stack with experience in developing cloudbased data solution components and architecture covering data ingestion data processing and data storage <p> <li> <li> <p> Excellent written and verbal communication skills <p> <li> <li> <p> Experience with Data platforms and warehouses is a plus <p> <li> <ul> <p> <strong> Location <strong> <p> <p> This role will be remote and based in India <p> <p> <strong> What we offer <strong> <p> <p> There are many benefits to working at Twilio including things like competitive pay generous timeoff ample parental and wellness leave healthcare a retirement savings program and much more Offerings vary by location <p> <p> <strong> Twilio thinks big Do you <strong> <p> <p> We like to solve problems take initiative pitch in when needed and are always up for trying new things Thats why we seek out colleagues who embody our values something we call <a class=fontbold underline fontbold underline fontbold underline href=httpswwwtwiliocomcompanyvalues rel=noopener noreferrer nofollow target=blank> Twilio Magic <a> Additionally we empower employees to build <a class=fontbold underline fontbold underline fontbold underline href=httpswwwtwilioorgimpactfund rel=noopener noreferrer nofollow target=blank> positive change in their communities <a> by supporting their volunteering and donation efforts <p> <p> So if youre ready to unleash your full potential do your best work and be the best version of yourself apply nowIf this role isnt what youre looking for <a class=fontbold underline fontbold underline fontbold underline href=httpswwwtwiliocomcompanyjobsopenpositions rel=noopener noreferrer nofollow target=blank> please consider other open positions <a> <p><p>
Senior Solutions Engineer - French Speaker
Company: Twilio
Location: Ireland
Posted Apr 19, 2024
<p class=jobDescription> <h1> <strong> See yourself at Twilio <strong> <h1> <p> Join the team as our next Senior Solutions Engineer French Speaker for our Twilio Communications EMEA team <p> <p> <strong> Who we are amp why were hiring <strong> <p> <p> Twilio powers realtime business communications and data solutions that help <a class=fontbold underline fontbold underline fontbold underline href=httpscustomerstwiliocomenus rel=noopener noreferrer nofollow target=blank> companies and developers worldwide <a> build better applications and customer experiences <p> <p> Although were headquartered in San Francisco we have presence throughout South America Europe Asia and Australia Were on a journey to becoming a globally antiracist antioppressive antibias company that actively opposes racism and all forms of oppression and bias At Twilio we support <a class=fontbold underline fontbold underline fontbold underline href=httpswwwtwiliocomcompanydiversity rel=noopener noreferrer nofollow target=blank> diversity equity amp inclusion <a> wherever we do business <p> <h1> <strong> About the job <strong> <h1> <p> The Twilio Solutions Engineer is both highly technical and a skilled executive relationship builder They are comfortable showing an engaging communications experience to a CEO or sketching out a flow on a whiteboard with technical decision makers <p> <p> This position is needed to deliver the technical win and product fit to our customers across EMEA and in particular focusing on French speaking customers across the region A Twilio Communications Solutions Engineer is an experienced presales engineer who builds customer trust in Twilios Customer Engagement Platform resulting in customer success at our largest most strategic accounts The Solutions Engineer leads the technical presales relationship proposes technical architectures demonstrates the product anticipates concerns and provides creative solutions to our customers most complex communications and customer engagement challenges and needs <p> <p> <strong> Responsibilities <strong> <p> <p> In this role as Solution Engineer youll <p> <ul> <li> <p> Work alongside Twilio Strategic and New business Account Executives other Twilio Solutions Engineers Professional Services and Twilio Partners as needed through the presales process to strategise and plan for deal success <p> <li> <li> <p> Take part alongside Account Executives in qualification discovery demonstrations ProofofConcept RFP response design documentation technical presentations and enablement sessions during the sales cycle <p> <li> <li> <p> Develop subject matter expertise on the customer needs and requirements and Twilios best in class communications technology <p> <li> <li> <p> Lead technical discovery sessions with our customers to uncover their needs and challenges to articulate Twilios ability to enable their success and solve their challenges <p> <li> <li> <p> Build and present powerful and complex presentations and product demos to help showcase the capabilities of Twilio Communications Products <p> <li> <li> <p> Support Key strategic Pilot and ProofofConcept implementations in our largest most strategic Enterprise accounts across the EMEA region <p> <li> <ul> <ul> <li> <p> Form an understanding of a customers business and help solve problems theyve identified as well as uncover areas of opportunity <p> <li> <li> <p> Build trusted advisor relationships at the highest levels of our customers and present creative new solutions and architectures that enable and inspire innovation <p> <li> <li> <p> Contribute to the wider Twilio Solutions Engineer community by sharing knowledge building demo assets and reusable presentations <p> <li> <ul> <h1> <strong> Qualifications <strong> <h1> <p> Not all applicants will have skills that match a job description exactly Twilio values diverse experiences in other industries and we encourage everyone who meets the required qualifications to apply While having desired qualifications make for a strong candidate we encourage applicants with alternative experiences to also apply If your career is just starting or hasnt followed a traditional path dont let that stop you from considering Twilio We are always looking for people who will bring something new to the table <p> <p> Twilio is looking for a Communications Solutions Engineer with a strong desire to work in a technical presales role You will need <p> <p> <strong> Required <strong> <p> <ul> <li> <p> Fluent French speaker <p> <li> <li> <p> At least 3 years in a technical presales role in CPaaS SaaS or Telecom space <p> <li> <li> <p> Solid understanding and experience of the sales cycle and the role of a presales engineer <p> <li> <li> <p> Solid understanding of voice protocols VoIP SIP implementations or messaging APIs <p> <li> <li> <p> Creativity youll need to be a problem solver able to collaborate with others to drive success <p> <li> <li> <p> An engaging storyteller you can gain audience confidence and communicate complex topics to multiple levels of technical and nontechnical audience <p> <li> <li> <p> Ability to ask the right questions to build a deep understanding of a customers needs and guide them to a technical solution using Twilio Communications products <p> <li> <li> <p> Knowledge of public cloud platforms Amazon Web Services Google Cloud Microsoft Azure and cloud application architectures <p> <li> <li> <p> Experience writing code in one or more of the following areas multiple areas of experience would be advantageous <p> <ul> <li> <p> Backend Java C Nodejs Python or PHP <p> <li> <li> <p> Web JS React <p> <li> <li> <p> Experience with designing and consuming REST APIs <p> <li> <ul> <li> <ul> <p> <strong> Desired <strong> <p> <ul> <li> <p> Hands on experience with with backend development Java C Nodejs Python PHP etc <p> <li> <li> <p> Familiarity with Mobile development especially for iOS and Android <p> <li> <li> <p> Previous experience in Telecommunications SIP WebRTC or Contact Centre in a technical role <p> <li> <li> <p> Experience with automation cloudnative development and skills with a major cloud platform <p> <li> <li> <p> Experience with sales methodologies <p> <li> <ul> <p> <strong> Location <strong> <p> <p> This role will be remotely based in the UK or Ireland <p> <p> We prioritise connection and opportunities to build relationships with our customers and each other For this role approximately 35 travel is anticipated to help you connect inperson in a meaningful way <p> <h1> <strong> What We Offer <strong> <h1> <p> There are many benefits to working at Twilio including in addition to competitive pay things like generous timeoff ample parental and wellness leave healthcare a retirement savings program and much more Offerings vary by location <p> <h1> <strong> Twilio thinks big Do you <strong> <h1> <p> We like to solve problems take initiative pitch in when needed and are always up for trying new things Thats why we seek out colleagues who embody our values something we call <a class=fontbold underline fontbold underline fontbold underline href=httpswwwtwiliocomcompanyvalues rel=noopener noreferrer nofollow target=blank> Twilio Magic <a> Additionally we empower employees to build <a class=fontbold underline fontbold underline fontbold underline href=httpstwilioorgimpact2021report rel=noopener noreferrer nofollow target=blank> positive change in their communities <a> by supporting their volunteering and donation efforts <p> <p> So if youre ready to unleash your full potential do your best work and be the best version of yourself apply now <p> <h3> If this role isnt what youre looking for <a class=fontbold underline fontbold underline fontbold underline href=httpswwwtwiliocomcompanyjobsopenpositions rel=noopener noreferrer nofollow target=blank> please consider other open positions <a> <h3><p>
Deal Desk Analyst
Company: Twilio
Location: Remote
Posted Apr 25, 2024
Twilio is a company that values diversity, equity, and inclusion, and is looking for a Commercial Solutions/Deal Desk Analyst to join their team. The role involves establishing trusted relationships with team members, providing excellent customer service, and ensuring that sales and GTM operations follow proper internal contracting policies and processes.
Zuora Q2C Architect
Company: Twilio
Location: Remote
Posted Apr 25, 2024
Twilio is seeking a Zuora Technical Consultant Q2C for their financial systems enablement team. The ideal candidate should have extensive experience in Zuora CPQ and billing, with a strong analytical mindset and excellent interpersonal communication skills. The role involves designing and developing platform extensions, providing support to the business team, and architecting, designing, and delivering solutions in various applications. The candidate should be proficient in process and solution engineering, managing and delivering cross-functional projects, and have a good understanding of change management and Agile methodologies. The role is remote and based in India, with a willingness to work in EMEA shifts.
Senior Director Public Policy
Company: Twilio
Location: Ireland
Posted Apr 20, 2024
<p class=jobDescription> <p> <strong> See yourself at Twilio <strong> <p> <p> Join the team as our next Senior Director Head of Government Relations and Public Policy EMEA on Twilios Government Relations and Public Policy team <p> <p> <p> <p> <strong> Who we are amp why were hiring <strong> <p> <p> Twilio powers realtime business communications and data solutions that help <a class=fontbold underline fontbold underline fontbold underline href=httpscustomerstwiliocom rel=noopener noreferrer nofollow target=blank> companies and developers worldwide <a> build better applications and customer experiences <p> <p> Although were headquartered in San Francisco we have presence throughout South America Europe Asia and Australia Were on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias At Twilio we support <a class=fontbold underline fontbold underline fontbold underline href=httpswwwtwiliocomcompanydiversity rel=noopener noreferrer nofollow target=blank> diversity equity amp inclusion <a> wherever we do business <p> <p> <p> <p> <strong> About the job <strong> <p> <p> This position is needed to represent and advance its interests in Brussels UN member states and the United Kingdom Working closely with Twilios Global Public Policy Legal teams and business units youll advance Twilios interests with the EU Commission in Brussels Member States and oversight of government relations and public policy in the United Kingdom <p> <p> <p> <p> <strong> Responsibilities <strong> <p> <p> In this role you will <p> <ul> <li> <p> Coordinate closely with Twilios Global Public Policy Team and business units to align with company objectives <p> <li> <li> <p> Lead Twilios government affairs and public policy in EMEA driving successful advocacy campaigns <p> <li> <li> <p> Monitor and address telecommunications regulations and technology policy in EMEA focusing on EU Member States and the UK <p> <li> <li> <p> Devise responses to regulatory changes coordinating external advocacy <p> <li> <li> <p> Manage UK government relations and public policy <p> <li> <li> <p> Represent Twilio in European regulatory proceedings fostering partnerships and raising company profile through strategic initiatives <p> <li> <ul> <p> <p> <p> <strong> Qualifications <strong> <p> <p> Not all applicants will have skills that match a job description exactly Twilio values diverse experiences in other industries and we encourage everyone who meets the required qualifications to apply While having desired qualifications make for a strong candidate we encourage applicants with alternative experiences to also apply If your career is just starting or hasnt followed a traditional path dont let that stop you from considering Twilio We are always looking for people who will bring something new to the table <p> <p> <p> <p> <strong> Required <strong> <p> <ul> <li> <p> 10+ years advising EU telecom firms with deep telecommunication regulatory knowledge spanning interconnection numbering resources privacy cybersecurity and AI impacts <p> <li> <li> <p> Extensive experience with EU Commission Member State bodies and government agencies adept in political affairs and industry relations <p> <li> <li> <p> Proven track record in policy advocacy influencing government institutions at all levels and implementing successful advocacy campaigns <p> <li> <li> <p> Skillful in building effective relationships demonstrating leadership in management and public policy implementation <p> <li> <ul> <p> <p> <p> <strong> Desired <strong> <p> <ul> <li> <p> Previous roles in EU institutions or Member States <p> <li> <li> <p> Fluency in English proficient in German andor French <p> <li> <li> <p> Strong communication skills strategic thinking and legal or relevant advanced degreeexperience <p> <li> <ul> <p> <p> <p> <strong> Location <strong> <p> <p> This role will be remote and based in the Brussels Belgium <p> <p> <p> <p> <strong> Travel <strong> <p> <p> We prioritize connection and opportunities to build relationships with our customers and each other For this role approximately 15 travel is anticipated to help you connect inperson in a meaningful way <p> <p> <strong> <strong> <p> <p> <strong> What we offer <strong> <p> <p> There are many benefits to working at Twilio including things like competitive pay generous timeoff ample parental and wellness leave healthcare a retirement savings program and much more Offerings vary by location <p> <p> <strong> <strong> <p> <p> <strong> Twilio thinks big Do you <strong> <p> <p> We like to solve problems take initiative pitch in when needed and are always up for trying new things Thats why we seek out colleagues who embody our values something we call <a class=fontbold underline fontbold underline fontbold underline href=httpswwwtwiliocomcompanyvalues rel=noopener noreferrer nofollow target=blank> Twilio Magic <a> Additionally we empower employees to build <a class=fontbold underline fontbold underline fontbold underline href=httpstwilioorgsupportandresourcesimpactfund rel=noopener noreferrer nofollow target=blank> positive change in their communities <a> by supporting their volunteering and donation efforts <p> <p> <strong> <strong> <p> <p> So if youre ready to unleash your full potential do your best work and be the best version of yourself apply now <p> <p> <strong> <strong> <p> <p> If this role isnt what youre looking for <a class=fontbold underline fontbold underline fontbold underline href=httpswwwtwiliocomcompanyjobsopenpositions rel=noopener noreferrer nofollow target=blank> please consider other open positions <a> <p> <p> <strong> <strong> <p> <p> <strong> Twilio is proud to be an equal opportunity employer <strong> Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer We do not discriminate based upon race religion color national origin sex including pregnancy childbirth reproductive health decisions or related medical conditions sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability genetic information political views or activity or other applicable legally protected characteristics We also consider qualified applicants with criminal histories consistent with applicable federal state and local law Additionally Twilio participates in the EVerify program in certain locations as required by law <p> <p> <strong> Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures If you need assistance or an accommodation due to a disability please contact us at <strong> <a class=fontbold underline fontbold underline fontbold underline href=mailtoaccommodationtwiliocom rel=noopener noreferrer nofollow target=blank> <strong> accommodationtwiliocom <strong> <a> <strong> <strong> <p><p>