Jobs at Tyler Technologies
363,295 open positions
Tyler Technologies, headquartered in Tyler, Texas, builds cloud‑based software for local governments, schools, and public‑sector agencies. Their flagship products—Tyler GEMS for municipal finance, Tyler School Admin for K‑12 districts, and Tyler GIS—help municipalities manage budgets, services, and public data with a focus on compliance and scalability.
The company hires across software engineering, data science, product management, cybersecurity, compliance, and customer success. Engineers work on microservices, APIs, and UI components using Java, C#, Python, and React, while product managers iterate on dashboards that track city‑wide metrics. Clients demand rapid delivery and high uptime, so roles emphasize Agile practices, automation, and continuous integration.
Job Transparency’s listings include verified base salary ranges, signing bonuses, equity offers, and 360‑degree employee sentiment scores. By comparing Tyler’s data with industry benchmarks, candidates can negotiate better offers and identify departments where the pay gap is narrow, ensuring a realistic expectation before submitting an application.
Analog and Mixed-Signal ASIC / MMIC Design Engineer
Company: Keysight Technologies, Inc.
Location: Colorado, CO
Posted Mar 12, 2024
<p><strong>Overview<strong> <p> <p>Keysight is on the forefront of technology innovation delivering breakthroughs and trusted insights in electronic design simulation prototyping test manufacturing and optimization Our ~15000 employees create worldclass solutions in communications 5G automotive energy quantum aerospace defense and semiconductor markets for customers in over 100 countries Learn more about what we do <p> <p>Our powerful awardwinning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industryfirst solutions Diversity equity amp inclusion are integral parts of our culture and drivers of innovation at Keysight We believe that when people feel a sense of belonging they can be more creative innovative and thrive at all points in their careers <p> <p><strong>Responsibilities<strong> <p> <p>This job will be part of Keysight Labs which helps Keysight be first to market focusing on top opportunities and market trends that address unmet needs Keysight Laboratories is focusing on the development of stateoftheart analog and mixedsignal application specific integrated circuits ASICs and monolithic millimeterwave integrated circuits MMICs and subsystems that provide Keysights test and measurement products with a competitive advantage in performance and cost <p> <p>As an Analog and MixedSignal BiCMOS ASIC MMIC Design Engineer at Keysight Technologies you will apply your IC design knowledge and experience to design Analog and MixedSignal ASICs and MMICs that enable Keysights next generation of measurementtest equipment To identify what ICs are needed in current and future Keysight instruments you will be involved in systemlevel analysis to identify the needed IC performance with respect to the overall system requirements <p> <p>Ideally this role will be based in Colorado Springs CO where the majority of team is located But we will consider the Santa Rosa or Santa Clara CA locations where we have other team members <p> <p><strong>Qualifications<strong> <p> <p> Education BS MS or PhD in Electrical Engineering with thesis work PhD or MS on mixedsignal IC design preferred 5+ years of substantial experience in highspeed analog andor mixedsignal ASIC andor MMIC design using advanced semiconductor processes Will consider new PhDMS graduates with specific course work and training in analog andor mixedsignal ASIC andor MMIC design using advanced semiconductor processes Strong background in analog and RF circuit design and bipolar transistor design Strong understanding of fundamentals in microwave engineering Strong understanding of signal integrity and EM issues Solid understanding of the underlying devices and their parasitics enabling creative design to push circuit limits Working knowledge of various circuit topologies including amplifier mixer and filter circuits Knowledge of efficient techniques for design simulation and layout of integrated circuits Experience with schematic capture simulation and layout tools Experience in using the following tools is a plus ADS Momentum EMPro SystemVue Cadence Experience in system level analysis Experience in PCB boardlevel design is a plus Experience with device modelling thermal design and IC package design are a plus Ability to perform handson measurements using stateoftheart test and measurement equipment and techniques Ability to troubleshoot dig deep and drive to root cause on difficult problems Excellent interpersonal problem solving and communication skills to work in dynamic environment as part of multiple teams working on multiple projects Demonstrated ability to work well in a team environment and experience in a design team including the ability to communicate well and collaborate crossfunctionally with a teamoriented mindset Must be highly selfmotivated to accomplish all the tasks required to meet aggressive product development schedules and world class manufacturing expectations Demonstrated ability to document and effectively present results <p> <p>This position requires access to certain goods software technology or technical data subject to US export control laws and regulations Under these laws and regulations US persons which includes US citizens US nationals lawful permanent residents refugees and asylees working for Keysight can access exportcontrolled items without authorization from the US government For any individual who is not a US person Keysight may need authorization from the US Department of State US Department of Commerce or other appropriate federal agency before the individual can access exportcontrolled items Employment in this position for nonUS persons is contingent on Keysights ability to obtain any required government authorizations <p> <p>LIMO1 <p> <p>Careers Privacy Statement <p> <p>Keysight is an Equal Opportunity Employer <p> <p>Keysight Technologies Inc is an equal opportunity employer Qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability or any other protected categories under all applicable laws <p> <p>The level of role will be based on applicable experience education and skills Most offers will be between the minimum and the midpoint of the Salary Range listed below <p> <p>Colorado pay range MIN $110740 MAX $184570 <p> <p>California pay range depending on location MIN $119610 MAX $218720 <p> <p><strong>Note<strong> For other locations pay ranges will vary by region <p> <p>This role is eligible for Keysight Results Bonus Program <p> <p>US Employees may be eligible for the following benefits <p> <ul><li>Medical dental and vision<li> <li>Health Savings Account<li> <li>Health Care and Dependent Care Flexible Spending Accounts<li> <li>Life Accident Disability insurance<li> <li>Business Travel Accident and Business Travel Health<li> <li>401k Plan<li> <li>Flexible Time Off Paid Holidays<li> <li>Paid Family Leave<li> <li>Discounts Perks<li> <li>Tuition Reimbursement<li> <li>Adoption Assistance<li> <li>ESPP Employee Stock Purchase Plan<li> <ul>
Head of Sales (Capital Markets)
Company: Invisible Technologies
Location: Remote
Posted Mar 12, 2024
<p><strong>Who are we<strong><p> <p>Invisible has experienced exponential growth quadrupling in size year over year for the past three years Operating as a profitable business we maintain a near complete ownership stake with a firm foundation built on robust financial management As part of our commitment to our team we are excited to offer substantial equity compensation presenting a lifechanging equity opportunity for our Partners<p> <p>Invisible Technologies stands at the forefront of operations innovation We remove strategic roadblocks for clients providing solutions to the worlds most complex business problems A technologyled managed execution service our success is driven by our powerful process orchestration platform which blends the perfect mix of artificial and human intelligence with automation to create extraordinary growth and scale opportunities for clients<p> <p><span>We believe that<span><p> <ul><li><strong>Our Mission <strong><span>is to unlock the creative potential of people and companies we are the engine that powers innovation<span><li> <li><strong>Our Clients<strong><span> are pioneers of innovation in industries ranging from AI to insurance to solar many of our clients are wellknown and on the cutting edge of technology and strategy<span><li> <li><strong>Ownership <strong><span>is our guiding value every partner on the team is the CEO of their area each of us are empowered to jump in and solve the problems in front of us<span><li> <li><strong>Meritocracy<strong><span> creates alignment the value someone produces should be reflected back in the position of responsibility and compensation that they receive<span><li> <li><strong>Transparency<strong><span> is vital for us to run an entirely remote organization what one of us knows all of us should know<span><li> <ul><p><br ><p><p><span>Your Mission<span><p> <p>As an entrepreneurial sales leader you are driven to take ownership of your vertical as if it were your own business You thrive on the challenge of running your own PL and are eager to build and grow your team You understand that success is not always a straight line and are comfortable with adapting and evolving your playbook as needed to achieve consistent growth<p> <p>This is not your typical sales leadership role Here you will have the benefits and resources of Invisible Technologies to support you on your journey of building out new or existing verticals while also having the freedom to operate like your own startup<p> <p>While other roles may offer higher pay stability or an established book of business this role speaks to a select few individuals who are motivated by the prospect of taking charge of their own destiny It will be challenging at times and may even seem insurmountable but the rewards can be great for those who are successful<p> <p>Invisible has made significant inroads within the Capital Markets sector Your primary mandate will be to add structure process and a scalable path to gaining ever more traction within this vertical <p> <p><br >If the idea of running your own vertical excites you and you are eager to take on this unique opportunity we encourage you to apply However we understand that this may not be the right<br >fit for everyone and thats perfectly okay too<br >The pillars of your responsibility will include<p> <ul><li>Developing and implementing a comprehensive gotomarket strategy utilizing best practices and optimizing sales and marketing strategies to ensure success<li> <li>Driving performance and alignment across the sales and marketing functions to achieve growth targets<li> <li>Collaborating with the Customer Success Department to develop and execute retention and expansion strategies that keep customers engaged and satisfied<li> <li>Using a datadriven approach and ROI mentality to evaluate execute and monitor gotomarket activities ensuring that resources are being utilized effectively<li> <li>Taking accountability for results by focusing on both short and longterm strategies accurately forecasting and meeting or exceeding agreedupon bookings and growth targets<li> <li>Scaling the sales organization by recruiting training and retaining a highly skilled diverse and ownershipfocused team<li> <li>Collaborating with sales management to optimize the selling process including forecast methodologies sales strategy sales management systems and compensation programs while implementing effective operational processes and discipline<li> <li>Work closely with the Head of Marketing to develop marketing strategies using datadriven approaches and concise reporting to turn them into quantifiable outcomes that improve efficiency conversion rates pipeline and bookings<li> <li>Leveraging market research to define the Companys ideal customer profile and assess additional verticals for new business generation and continued expansion<li> <ul><p><br ><p><p><span>Who we want<span><p> <p><span>Additional qualifications that are not required but would be desired are<span><p> <ul><li>Demonstrated history of scaling businesses to over 100M+ ARR showcasing a proven ability to drive significant growth at scale<li> <li>Deep understanding of the Capital Markets vertical Can you connect our offerings with the verticals burning needs <li> <li>10+ years of successful leadership experience in enterprisecomplex consultative sales having managed all aspects of gotomarket strategies while driving revenue growth<li> <li>Proven ability to drive revenue growth through innovative product development effective marketing branding and strategic partnerships<li> <li>Substantial experience in team leadership and PampL management with a track record of successfully executing on business strategies<li> <li>Demonstrated success in creating defining and implementing gotomarket strategies that drive revenue growth and market expansion<li> <li>An exceptional team player with outstanding communication presentation and executive presence skills<li> <li>Proven success in building and motivating highperforming sales teams consistently delivering on quarterly bookings and ARR targets<li> <li>Proficient in the use of CRM and sales enablement tools to support the building analysis and optimization of the sales process<li> <ul><p><br ><p><p><span>Compensation amp Benefits<span><p> <ul><li><span>$200k base $600k OTE + generous equity<span><li> <li><span>Working Times US EST or PST Hours<span><li> <li>Additional opportunities to earn more equity and increase your ownership percentage of the company through promotions and through redistribution of reacquired shares via buybacks<li> <li>Healthcare Benefits or Stipend Option<li> <li>Flexible Work Schedule Unlimited Vacation Days<li> <ul><p><br ><p>
Senior Web Engineer
Company: Veo Technologies
Location: Other US Location
Posted Mar 12, 2024
<p><span>Veo is the worlds most exciting AIpowered sports company Were democratizing the world of sports by granting video and analysis for sports teams on all levels a privilege that used to be only for the few More than 25000 games in 90+ countries are recorded every week <span><p> <p><br ><p> <p><span>But thats not the most remarkable thing about us<span><p> <p><br ><p> <p><span>The coolest thing is our people Weve attracted some of the brightest minds in the industry They are the reason we can create a great product and do it while enjoying ourselves<span><p> <p><br ><p> <p>We aim to build Denmarks most innovative Product Development department in Veo We are creating a vast development team with all the necessary capabilities inhouse to push innovation speed We combine our departments optical electronics firmware app amp mechanical engineers to create ownership and speed in our most innovative teams We are looking for you to lead on all camera backend services <p> <p><br ><p> <p>You will own and develop the CameraEntity CameraService and a large chunk of our Customer Support Backoffice for direct camera interaction and diagnostics as well as define an elegant architecture and execute and operationalize it<p> <p><b>Responsible for<b> <p><ul><li>Own and develop with one assisting Jr Dev the Logging amp Remote control interface for our Customer Support back office for remote support amp diagnostics We want to reduce the number of cameras that come in for repair that we could have fixed in the field saving money customer frustrations and CO2<li> <li>The CameraService amp BFF to hold all the data of a camera<li> <li>We want this service to be well structured so we dont need to rewritestructure it many times in the future when we scale in features and camera versions<li> <li>Examples of features are Registering a camera consuming camera subscription seats etc<li> <p><br ><p> <ul><p><b>EnvironmentLanguageToolsPlatforms <b> <p><ul><li>Django Python <li> <li>NodeJS <li> <li>React Typescript<li> <li>Scss<li> <li>AWS would be desirable to acquire<li> <ul><p><b>Attributes<b> <p><ul><li>Problem solver<li> <li>Team player<li> <li>Technical mindset and understanding<li> <li>Empathic and curious to understand situations to make accurate and nuanced decisions<li> <li>Ambitious and purposedriven<li> <ul><p> <p><p>The team comprises 26 skilled and energized people with a cando mindset a multifaceted team with all functions to make a complicated IOT product from start to finish <p> <p><br ><p> <p>You will work closely with Anton Husby Head of Capture the Club team on CameraEntity Customer Support on the CameraAPI Cam App Team on the Cameraservice amp BFF and both the Mobile App developers and Firmware Developers need you <p> <p><br ><p> <p>We are always open to qualified people regardless of seniority Still we seek profiles with +5 years of practical experience developing cameras and a masters degree in a relevant area to this position <p> <p><br ><p> <p><br ><p> <p>At Veo youll be part of a thriving work environment where every day brings new excitement Our rapid growth ensures a diverse and everchanging atmosphere We believe in worklife balance and providing a positive culture that allows you to thrive personally and professionally<p> <p><br ><p> <p>Our Copenhagen office mirrors our innovative technology with an indoor ball court rooftop terrace and wellequipped gym We have created a facility that supports connecting disciplines across the business facilitates creative thinking and gives the space to engage with colleagues our global partners and the entire Veo community<p> <p>Diversity and differences are valuable assets for us We value diversity and inclusion and welcome people from all backgrounds If youre excited about this role but your experience doesnt align perfectly with every qualification in the job description we still encourage you to apply<p> <p><br ><p> <p>Were committed to building a diverse inclusive and authentic workplace And you may be just the right candidate for this or other roles<p> <p><br ><p> <p>Still interested Join us at Veo and become a part of a team that delivers greatness and has a great time doing it<p> <p>We will invite for interviews continuously so apply with LinkedIn or your resume as soon as possible<p> <p><span> <span><p> <p><p>
AWS Cloud Engineer
Company: Derex Technologies Inc
Location: Remote
Posted Mar 12, 2024
<p><b>Company Description<b> <p><p>Derex Technologies Inc specializes in providing IT consulting staffing solutions and software services Globally headquartered in Harrison New Jersey since 1996 Derex delivers the highest quality technology professionals and an array of customized IT talent solutions designed to improve productivity and drive results to global clients throughout North America<p> <p>With over two decades of unparalleled experience Derex provides supports to its clientele across such industries as Systems Integration Banking and Finance Telecommunications Pharmaceutical and Life Sciences Energy Healthcare Technology Transportation and local and federal Government agencies<p> <p><b>Job Description<b> <p><p><strong>Position AWS Cloud Engineer<strong><p> <p><strong>Location Lansing MIHybrid from Day 1<strong><p> <p><strong>Looking for only Locals<strong><p> <p><br ><br ><p><p><strong>Top Skills amp Years of Experience<strong><p> <p><br ><p><ul><li>7+ years of Cloud technologies experience preferably in AWS<li> <li>Experience with AWS services like S3 EC2 VPC LAMDA Amazon manage streaming for Apache Kafka MSK B11ROSA OpenShift<li> <li>Experience with installing and configuring Elastic stack on a containerized environment<li> <li>Experience with Kubernetes concepts such as Pods Deployments Services and Persistent Volumes<li> <li>AWS certifications eg AWS Certified Solutions Architect AWS Certified DevOps Engineer preferred<li> <ul><p><br ><p><p><strong>Position Justification<strong><p> <p><br ><p><p>This position is for an AWS Cloud Engineer who will support and complete the tasks necessary to design and implement cloud solutions for DTMB agency services supporting MDHHS The resource will be pivotal in designing executing and managing our cloud projects to ensure scalability reliability and security The position will collaborate closely with crossfunctional teams to understand business requirements and translate them into scalable cloud solutions The ideal candidate will have a strong background in cloud technologies architecture design and handson experience with cloud platforms such as AWS Not having a cloud Engineer on the team will impact the MDSS modernization project and support needed postimplementation<p> <p><br ><p><p><strong>Position Summary<strong><p> <p><br ><p><p>This position is for an AWS Cloud Engineer who will support and complete the tasks necessary to design and implement cloud solutions for DTMB agency services supporting MDHHS The resource will be pivotal in designing executing and managing our cloud projects to ensure scalability reliability and security The position will collaborate closely with crossfunctional teams to understand business requirements and translate them into scalable cloud solutions The ideal candidates will have a strong background in cloud technologies architecture design and handson experience with cloud platforms such as AWS<p> <p><br ><p><p><strong>Requirements<strong><p> <p><br ><p><ul><li>7+ years of Cloud technologies experience preferably in AWS<li> <li>Implement infrastructure as code using tools like AWS CloudFormation or Terraform to automate the provisioning and management of AWS resources<li> <li>Ensure that cloud solutions adhere to security best practices including data encryption identity and access management IAM network security and compliance with relevant regulations<li> <li>Optimize the performance of AWS resources and applications by tuning configurations leveraging caching mechanisms and implementing scalability features<li> <li>Experience with AWS services like S3 EC2 VPC LAMDA Amazon manage streaming for Apache Kafka MSK B11ROSAOpenShift EKS or ECS Fargate ECR<li> <li>Implement costeffective solutions by analyzing AWS pricing models rightsizing resources leveraging spot instances and implementing cost monitoring and optimization strategies<li> <li>Implement monitoring and logging solutions using AWS CloudWatch AWS Config and other tools to ensure the health and performance of AWS resources as well as troubleshoot issues as they arise<li> <li>Experience with installing and configuring Elastic stack on a containerized environment<li> <li>Experience in writing customized filters on Logstash<li> <li>Working knowledge on all the Elastic agents<li> <li>Familiarity with Kubernetes concepts such as Pods Deployments Services and Persistent Volumes<li> <li>Skill in building managing and troubleshooting Docker containers<li> <li>AWS certifications eg AWS Certified Solutions Architect AWS Certified DevOps Engineer preferred<li> <ul><p><br ><br ><p><p><strong>Regards<strong><p> <p><strong> <strong><p> <p><strong>Manoj<strong><p> <p><strong>Derex Technologies INC<strong><p> <p><strong>Contact <strong><strong>9738345005 <strong><strong>Ext 206<strong><p> <p><b>Additional Information<b> <p><p>All your information will be kept confidential according to EEO guidelines<p>
Copier Client Service Representative
Company: Marco Technologies
Location: Remote
Posted Mar 12, 2024
<p>Marco is a highperforming technology services company with a track record of creating rewarding careers Whether you are early in your career ready for an exciting opportunity or an experienced professional eager to elevate your skills with a Print amp IT services and consulting industry leader then you have come to the right spot<p> <p><br ><p> <p>More about us We make business technology <i>Simple Secure Better<i> We do it all from hostedcloud services copiersprinters managed services phone systems document management business IT services and audiovideo systems We are an organization with strong partnerships between sales and service We have hundreds of sales professionals engineers and technicians ready to fix any and all customer problems With over 50 years in the industry Marco has a Gold Standard Culture with a focus on employee engagement client satisfaction vendor partnerships and community partnership <p> <p><br ><p> <p>Join our growing team You wont regret it<p> <p><br ><p> <p><b>POSITION SUMMARYOBJECTIVE<b><p> <p><span>The Copier Client Service Representative is responsible for providing quality services and solutions to our clients while maintaining a high level of client satisfaction You will perform triage of service incidents create and assign service calls and coordinate service work and service requests <span><p> <p><br ><p> <p><b>ESSENTIAL FUNCTIONS<b><p> <p>1<span> <span>Answer client calls emails and all correspondence in an appropriate and timely manner and determine problem severity to establish priorities<p> <p>2<span> <span>Log client problem information accurately and promptly and create a service call using companyprovided technology<p> <p>3<span> <span>Provide prompt communications to clients internal and external on detailed status information and estimated resolution times for issues<p> <p>4<span> <span>Offer basic troubleshooting assistance to systems and applications in an effort to identify and correct malfunctions and other operational problems possibly avoiding further escalations<p> <p>5<span> <span>Assign service requests to available Copier Service Technicians andor route calls to the appropriate personnel<p> <p>6<span> <span>Maintain call center expectations<p> <p>7<span> <span>Verify and maintain client contact and database information<p> <p>8<span> <span>Develop and support best practices and operational procedures to create efficiencies<p> <p>9<span> <span>Accurately maintain and comply with documentation and administrative procedures on a timely basis including the time entry process<p> <p>10<span> <span>Attend required company and department meetings<p> <p>11<span> <span>Act in accordance with Marcos policies and procedures as outlined in the employee handbook<p> <p><br ><p> <p><b>QUALIFICATIONS<b> <p><ul><li><b>EDUCATION AND EXPERIENCE<b><li> <li>High School diploma and two years of relevant experience or an Associates degree or equivalent combination of education and experience<li> <li>Previous customer service experience preferred<li> <ul><p><b>REQUIRED SKILLS<b> <p><ul><li>1 Proficiency with business collaboration tools including MS Office applications Outlook and companyspecific programs<li> <li>2 Superior internal and external customer service and communication skills<li> <li>3 Enthusiastic dedicated to the challenge of helping other people<li> <li>4 Excellent organizational and timetask management skills with the ability to prioritize tasks and operate with changing priorities<li> <li>5 Function collaboratively as part of a fastpaced clientorientated team<li> <li>6 Selfstarter with the ability to perform independently with little or no supervision<li> <ul><p> <p><p><b>Benefits<b><p> <p> <p> <p>Were not just competitive when it comes to business tech were also pretty proud of what we offer our employees Our benefits include medical dental and vision insurance We also have paid holidays and vacation 401k with generous company match flexible spending accounts employee purchase program employerpaid life insurance voluntaryterm life insurance short and longterm disability critical illness and accident benefits and pet insurance Yes we care about your furry family too<p> <p><br ><p> <p>all benefits are dependent on employment status <p> <p> <p> <p>Equal Opportunity Employer AA EmployerMinoritiesWomenProtected VeteransIndividuals with Disabilities <p> <p>Applicant Labor Law Posters<p> <p><p>
Outside Sales Account Executive, Direct Sales Electronic Payments, Southeast
Company: Xplor Technologies
Location: Miami, FL
Posted Mar 12, 2024
<p><b>Company Description<b> <p><p>At Xplor we believe that helping people make the most of each day is the most rewarding way to spend ours<p> <p>We give small and mediumsized businesses cloudbased intuitive technology solutions that enable them to manage all the hassles of running and growing a business so business owners can get back to doing what they love With Xplor Pay we help businesses get paid quickly and securely without hidden fees We built the tech ourselves and our platform delivers secure transparent fast and accurate payments<p> <p>We are unified by our purpose of helping people to succeed So when you become part of our team you also become part of the personal connection that strengthens the relationship people have with Xplor products<p> <p><b>Job Description<b> <p><p>Join Clearent by Xplor as an Outside Sales Account Executive in Fort Lauderdale FL to make a real impact every day We say that because we know that every conversation we have every code line we write and every interface we design is another opportunity for us to enrich our customers experiences<p> <p>Reporting into Regional Sales Director some of the other responsibilities include<p> <ul><li>Develop and maintain relationships with small to medium sized business owners<li> <li>Work closely with Clearent by Xplor colleagues in Customer Service Underwriting IT Sales Support and other departments to onboard new business<li> <li>Manage your pipeline and day to day tasksappointments using Salesforce<li> <li>Prepare presentations and proposals using Clearent by Xplors electronic applications<li> <li>Educate merchants and business owners on the payment processing industry<li> <li>Maintain regular communication with your sales leadership<li> <li>Closing sales of our payment processing services to meet expected minimum requirements<li> <li>Compensation will be based on commissions<li> <ul><p><b>Qualifications<b> <p><p>We are looking for curious and empathetic people We also love to hear from people who are motivated by meaningful work resonate with our four core values have a positive outlook are comfortable with ambiguity and thrive working in an everevolving and complex environment We are inspired by meeting big picture thinkers and doers people who can be both tactical and strategic aim high and put people first in everything they do<p> <p>Required qualifications for this role<p> <ul><li>Minimum 2 years of businesstobusiness B2B outside sales experience preferred<li> <li>Valid current drivers license and auto insurance<li> <li>Be able to work well independently and as part of a team<li> <li>Must exhibit a hunter mentality professional demeanor impeccable integrity and a high sense of urgency<li> <li>Possess the ability to selfsource leads through a combination of prospecting coldcalling and networking<li> <li>Proactive selfmotivated learner with a strong drive to achieve personal goals<li> <li>You align with our four core values and you are simply a good human<li> <ul><p><b>Additional Information<b> <p><p><strong>What does it mean to work for Xplor<strong><p> <p>Our four core values guide us from how we hire and recognize our team members to how we interact with our customers day to day<p> <p>Make life simple<p> <p>Build for people<p> <p>Move with purpose<p> <p>Create lasting communities<p> <p>If these values sound like you and describe people you want to work with you will thrive at Xplor As an Xplorer you will be part of a global network of talented colleagues who will support your success We look for commonalities and shared passions and give people the tools they need to deliver great work and grow at speed<p> <p><strong>Some of the perks of working with us <strong><p> <ul><li>Lifetime Residuals<li> <li>W2 Status<li> <li>Activation bonuses paid weekly and residuals paid monthly<li> <li>Unsurpassed monthlyquarter bonus programs<li> <li>Presidents Club Incentive Trip<li> <li>Annual Sales Conference<li> <li>A collaborative team environment with people who truly love what they do<li> <li>Access to mental health support<li> <li>Fully flexible work arrangements<li> <li>Ongoing dedication to Diversity amp Inclusion initiatives such as DampI Council Global Mentorship Program<li> <li>GiveBackDaysCommitment to social impact 3 extra days off to volunteer and give back to your local community <li> <li>Unlimited access to LinkedIn Learning plus regular career and growth conversations with your leader as part of Xplor GPS<li> <li>12 weeks Gender Neutral Paid Parental Leave for both primary and secondary caregiver<li> <ul><p>Compensation for this position offers full health benefits 401K match and is a <strong>commissiononly residual model with a portfolio ownership component<strong><p> <p>To start your application please submit your resume and we will be in touch as soon as we can Please include the word moonshot at the top of your message to the Hiring Manager so that we know you took the time to read our job ad<p> <p><p> <p><strong>More about us<strong> <p> <p>Xplor Technologies is a global platform integrating SaaS solutions embedded payments and Commerce Accelerating Technologies to help businesses succeed Xplor provides enterprisegrade SaaS solutions for businesses in everyday life verticals Childcare amp Education Fitness amp Wellbeing Field Services and Personal Services and a global cloudbased payment processing platform<p> <p>Xplor Technologies serves over 78000 customers that processed over $36 billion in payments operating across 20 markets in 2022 <p> <p><strong>Good to know<strong><p> <p>To be considered for employment you must be legally authorized to work in the location country youre applying for Xplor does not sponsor visas either at the time of hire or at any later time <p> <p>We kindly ask you to apply through our careers portal or external job boards <u>only<u> Please dont send your application via email<p> <p>To learn more about us and our products please visit wwwxplortechnologiescomuscareers <p> <p>We also invite you to check out our Candidate FAQs for more information about our recruitment process wwwxplortechnologiescomusrecruitmentfaqs<p> <p>Xplor is proud to be an Equal Employment Opportunity employer Were dedicated to attracting retaining and developing our people regardless of gender identity ethnicity sexual orientation disability veteran status and age Applications are encouraged from all sectors of the community <p> <p>All Information will be kept confidential according to EEO guidelines <p> <p>Xplor is committed to the full inclusion of all qualified individuals In keeping with our commitment Xplor will take the steps to assure that people with disabilities are provided reasonable accommodations Accordingly if reasonable accommodation is required to fully participate in the job application or interview process to perform the essential functions of the position andor to receive all other benefits and privileges of employment please contact us via talentxplortechnologiescom <p> <p>We are a 2024 Circle Back Initiative Employer we commit to respond to every applicant<p>
Payroll Specialist (Hybrid)
Company: Excelitas Technologies
Location: Other US Location
Posted Mar 12, 2024
<p><strong>ENABLE your future through light<strong> <p> <p><strong>Excelitas is a global technology leader with more than 7500 employees focused on delivering marketdriven solutions to fulfill the illumination optical detection and imaging needs of OEMs and endusers across the biomedical semiconductor industrial consumer products scientific security defense and aerospace sectors<strong> <p> <p><strong>ENGAGE with us today and make your contribution to the future Join the team that leading technology companies turn to for cuttingedge photonic innovation At Excelitas Technologies you are how we EXCEL<strong> <p> <p><strong>Our facility in Billerica Massachusettsis located in the metropolitan Boston area and specializes in the designand manufacturing of advanced photonics products based on MEMS and other microscale optical devices Our unique technology enables the highest system performance in the most compact and costeffective formats in a variety of applications<strong> <p> <p><strong><strong>Responsibilities<strong><strong> <p> <ul><li><strong>Manages and processes biweekly US payroll<strong><li> <li><strong>Manage monthly billing for employees on leave of absence or shortterm disability<strong><li> <li><strong>Resolve tax filing issues and discrepancies<strong><li> <li><strong>Review and process employee data changes within UKG Pro<strong><li> <li><strong>Maintain US employee data in UKG Pro this includes new hires rehires promotions merit adjustments terminations etc<strong><li> <li><strong>Monitor US Payroll inbox daily and respond to all inquiries in a timely manner<strong><li> <li><strong>Run and distribute reports as requested both scheduled report needs and ad hoc reports<strong><li> <li><strong>Respond to employee verification requests both written and verbal<strong><li> <li><strong>Respond and processes all state and federal wage requests and garnishments as notices are received<strong><li> <ul><p><strong><strong>QualificationsRequirements<strong><strong> <p> <ul><li><strong>Bachelor degree in HR Finance Business or other relevant field preferred<strong><li> <li><strong>Ability to be discrete with sensitive information and keep all information confidential<strong><li> <li><strong>2 to 4 years of Payroll andor HR Admin experience a must<strong><li> <li><strong>Advanced use of MS Excel proficient use of MS Word<strong><li> <li><strong>Ability to accurately interpret and apply policies procedures and laws to resolve administrative issues<strong><li> <li><strong>Familiarity with payroll compliance<strong><li> <li><strong>Knowledge of UKG HCM and Cognos preferred<strong><li> <li><strong>Knowledge of SAP SuccessFactors Employee Central preferred<strong><li> <li><strong>Strong customer service orientation with excellent oral and written communication<strong><li> <li><strong>Strong attention to detail<strong><li> <ul><p><strong>This position requires the use of information which is subject to the International Traffic in Arms Regulations ITAR<strong> <p> <p><strong>Visa sponsorship is not available for any position at Excelitas<strong> <p> <p><strong>Equal OpportunityAffirmative Action Employer<strong> <p> <p><strong>MinoritiesFemalesDisabilityVeteranGender IdentitySexual Orientation<strong> <p> <p><strong>Excelitas is seeking leaders and innovators to join our global team Visit wwwexcelitascomjoinourteam<strong> <p> <p>LISM1 <p> <p>LIBS1 <p> <p>LIONSITE<p>
Sr Technical Support Engineer
Company: HERE Technologies
Location: Other US Location
Posted Mar 12, 2024
<p><strong>Whats the role<strong> <p> <p>As a Sr Technical Support Engineer on our US Team you ensure HEREs customers get maximum value from HERE products and services through the evaluation production and maintenance phases You will partner with sales representatives to expand and improve Customers adoption of HERE products and services <p> <p>You must possess customer orientation and excellent communication skills that enable you to effectively represent the Voice of the Customer internally while safeguarding HEREs business interest An ability to think strategically about business product and technical challenges as you help our customers leverage HERE services to solve their business problems is required <p> <p>You will be the goto technical expert on HERE products and support software applications for customers You will analyze reproduce and debug data and software issues reported by Customers and come up with recommendations and drive issues to resolution This role provides L1L2 support and it is responsible for P1P2 escalations <p> <p>Another important aspect of the role it is to provide actionable insights and drive continuous improvement opportunities given the broad exposure to customer products and process <p> <p>The Sr Technical Support Engineer is a long term relationship based customer facing support role working in a fastmoving environment that values customer empathy as well as technical proficiency <p> <p><strong>Who are you<strong> <p> <ul><li>35 years of experience with web services cloudbased application programming and its associated infrastructure APIs RESTful APIs SDKs XML JSON JavaScript<li> <li>Understanding of service maturity functional and nonfunctional requirements<li> <li>Strong problemsolving datadriven and analytical orientation with the ability to identify root cause of issues corrective actions and report to customers and internal stakeholders<li> <li>Excel at crossfunctional leadership and collaboration with an ability to influence others Project management proficiency with resultsdriven mindset<li> <li>Ability to manage multiple priorities within a fastpaced environment<li> <li>Outstanding interpersonal and communication writtenverbal skills Ability to dive into complex technical issues while keeping the big picture in mind<li> <li>Stay calm in stressful customer situations act with a sense of urgency to respond and build customer trust<li> <li>Selfmotivated and take responsibility for seeing tasks through to successful completion<li> <ul><p>HERE is an equal opportunity employer We evaluate qualified applicants without regard to race color age gender identity sexual orientation marital status parental status religion sex national origin disability veteran status and other legally protected characteristics <p> <p><strong>Who are we<strong> <p> <p>HERE Technologies is a location data and technology platform company We empower our customers to achieve better outcomes from helping a city manage its infrastructure or a business optimize its assets to guiding drivers to their destination safely <p> <p>At HERE we take it upon ourselves to be the change we wish to see We create solutions that fuel innovation provide opportunity and foster inclusion to improve peoples lives If you are inspired by an open world and driven to create positive change join us Learn more about us on our YouTube Channel<p>
Senior Research Scientist
Company: Kensho Technologies
Location: Cambridge
Posted Mar 12, 2024
<p><b>About Kensho<b><p> <p><span>Kensho is a 120person Machine Learning ML and Natural Language Processing NLP company centered around providing cuttingedge solutions to meet the challenges of some of the largest and most successful businesses and institutions We are owned by SampP Global and operate independently Our toolkit illuminates insights by helping the world better understand process and leverage messy data Specifically Kenshos solutions largely involve speech recognition ASR entity linking structured document extraction automated database linking text classification and more We are continuously expanding our portfolio and are looking for passionate researchers to help us create stateoftheart models across a variety of domains Are you looking to solve hard problems and enjoy working with teammates with diverse perspectives If so we would love to help you excel here at Kensho We are a collaborative group of experienced Research Scientists and Machine Learning Engineers whose academic backgrounds include doctorate degrees in NLP theoretical physics statistics etc We take pride in our teambased tightlyknit startuplike Kenshin community which fosters continuous learning and a communicative environment<span><p> <p><br ><p> <p><span>At Kensho we hire talented people and give them the freedom support and resources needed to accomplish our shared goals We believe in flexibilityfirst and give our employees the opportunity to work from where they feel most productive and engaged must be in the United States We also value inperson collaboration so there may be times when travel to one of our Kensho hubs eg Cambridge MA or NYC will be required for team meetings or company events<span><p> <p><br ><p> <p><b>About the RampD Lab<b><p> <p><span>Since 2022 we have been building a worldclass RampD lab comprised of NLP Research Scientists and we heavily prioritize publishing in toptier conferences Our small team has demonstrated compelling results and is fueling innovation throughout Kensho and SampP Global at large Specifically we are continuously developing Large Language Models LLMs and are actively working on <span><b>longcontext questionanswering QA complex reasoning tokenization alignment eg factuality multidocument QA and more<b><p> <p><br ><p> <p><b>Our small team has reserved access to hundreds of fast GPUs A100s spanning Cloud and onprem machines <b><p> <p><br ><p> <p><span>Our current projects include<span><p> <p><span><b> Longcontext document QA<b> where the answer is contained within documents that are hundreds of pages in length 1<span><p> <p><span><b> Complex reasoning<b> including better understanding and improving models ability to approximate numbers related to commonsense reasoning<span><p> <p><span> Creating rigorous <span><b><span>evaluation benchmarks<span><b><span> spanning domain knowledge quantity extraction and program synthesis 2<span><p> <p><span> Improving existing <span><b><span>alignment techniques<span><b><span> for domainspecific needs while also addressing factuality<span><p> <p><span> Dissecting <span><b><span>tokenizers<span><b><span> to better understand how each of the subcomponents impact intrinsic and extrinsic performance 34<span><p> <p><span> <b>MultiDocument QA<b> where the answer requires combining information from dozens of sources<span><p> <p><span> Retrievalaugmented generation <span><b><span>RAG<span><b><span> methods<span><p> <p><span><b> <b>Creating highquality data filters for LLM development<span><p> <p><br ><p> <p><span>Additionally we maintain strong relationships with academia including collaborating on several ongoing projects providing industry grants sponsoring conferences and jointly holding faculty positions<span><p> <p><span>1 <span>DocFinQA A LongContext Financial Reasoning Dataset<span> Reddy et al 2024<span><p> <p><span>2 <span>BizBench A quantitative reasoning benchmark for business and finance<span> KoncelKedziorski et al 2024<span><p> <p><span>3 <span>Tokenization Is More Than Compression<span> Schmidt et al 2024<span><p> <p><span>4 <span>Greed is All You Need An Evaluation of Tokenizer Inference Methods<span> Uzan et al 2024<span><p> <p><b>What Youll Do<b> <p><ul><li>Helping to Identify the most promising problems to pursue<li> <li>Developing novel stateoftheart NLP models that can scale to millions of documents<li> <li>Working closely with other Research Scientists and ML Engineers<li> <li>Writing clean readable research code in PyTorch not expected to write productionlevel code<li> <li>Contribute to a stellar engineering culture that values excellent design documentation testing and code<li> <li>Share your research results with your colleagues presentations and the world published papers patents and blog posts<li> <ul><p><b>Who You Are<b> <p><ul><li>Hold a PhD in Computer Science or related field<li> <li>Have several years of postPhD research experience in industry or academia<li> <li>Have a strong publication record with toptier MLNLP conferences eg ACL NAACL EMNLP NeurIPS ICML<li> <li>Are proficient in writing code in PyTorch Tensorflow or JAX<li> <li><b>Experience with leading research projects with others<b> eg lastauthor papers including directing the vision and providing regular feedback <li> <li>Have experience with the techniques required to work effectively with large messy realworld data<li> <li>Prefer to collaborate iteratively on hard problems with your teammates rather than spending stretches of time working alone and presenting your results intermittently<li> <li>Have a love for learning new skills and domainsAre excited to share knowledge freely proactively and effectively with others who are interested eg participate in our Reading Group<li> <li>Are a generous teammate who takes work seriously without taking yourself too seriously<li> <ul><p><b>Technologies We Love at Kensho<b> <p><ul><li>ML PyTorch Weights amp Biases NetworkX<li> <li>Deployment Airflow Docker EC2 Kubernetes AWS<li> <li>Datastores Postgres Elasticsearch S3<li> <ul><p> <p><p>At Kensho we pride ourselves on providing topofmarket benefits including<p> <p> <p> <p> Medical Dental and Vision insurance <p> <p> 100 company paid premiums<p> <p> Unlimited Paid Time Off<p> <p> 26 weeks of 100 paid Parental Leave paternity and maternity<p> <p> 401k plan with 6 employer matching<p> <p> Generous company matching on donations to nonprofit charities<p> <p> Up to $20000 tuition assistance toward degree programs plus up to $4000year for ongoing professional education such as industry conferences<p> <p> Plentiful snacks drinks and regularly catered lunches<p> <p> Dogfriendly office CAM office<p> <p> Bike sharing program memberships<p> <p> Compassion leave and elder care leave<p> <p> Mentoring and additional learning opportunities<p> <p> Opportunity to expand professional network and participate in conferences and events <p> <p> <p> <p><b>About Kensho<b><p> <p>Kensho is an Artificial Intelligence company that builds solutions to uncover insights in messy and unstructured data that enable critical workflows and empower businesses to make decisions with conviction<p> <p> <p> <p>Kensho was founded in 2013 and was acquired by SampP Global in 2018 Kensho continues to operate as a startup in order to maintain our distinct independent brand and to promote our breakthrough innovative culture Our team of Kenshins enjoy a dynamic and collaborative work environment that runs autonomously from SampP Global while leveraging the unparalleled breadth and depth of data and resources available as part of SampP Global As Kenshins we pride ourselves on maintaining an innovative culture that depends on diversity and inclusion<p> <p> <p> <p>We are an equal opportunity employer that welcomes future Kenshins with all experiences and perspectives Kensho is headquartered in Cambridge MA with offices in New York City and Washington DC All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity or national origin<p> <p> <p> <p><p>
Application Support Engineer
Company: HERE Technologies
Location: Other US Location
Posted Mar 12, 2024
<p><strong>Whats the role<strong> <p> <p>As an <strong>Application Support Engineer<strong> on our US Team you ensure HEREs customers get maximum value from HERE products and services through the evaluation production and maintenance phases You will partner with sales representatives to expand and improve Customers adoption of HERE products and services <p> <p>You must possess customer orientation and excellent communication skills that enable you to effectively represent the Voice of the Customer internally while safeguarding HEREs business interest An ability to think strategically about business product and technical challenges as you help our customers leverage HERE services to solve their business problems is required <p> <p>You will be the goto technical expert on HERE products and support software applications for customers You will analyze reproduce and debug data and software issues reported by Customers and come up with recommendations and drive issues to resolution This role provides L1L2 support and it is responsible for P1P2 escalations <p> <p>Another important aspect of the role it is to provide actionable insights and drive continuous improvement opportunities given the broad exposure to customer products and process <p> <p>The <strong>Application Support Engineer<strong> is a long term relationship based customer facing support role working in a fastmoving environment that values customer empathy as well as technical proficiency <p> <p><strong>Who are you<strong> <p> <ul><li>35 years of experience with web services cloudbased application programming and its associated infrastructure APIs RESTful APIs SDKs XML JSON JavaScript<li> <li>Understanding of service maturity functional and nonfunctional requirements<li> <li>Strong problemsolving datadriven and analytical orientation with the ability to identify root cause of issues corrective actions and report to customers and internal stakeholders<li> <li>Excel at crossfunctional leadership and collaboration with an ability to influence others Project management proficiency with resultsdriven mindset<li> <li>Ability to manage multiple priorities within a fastpaced environment<li> <li>Outstanding interpersonal and communication writtenverbal skills Ability to dive into complex technical issues while keeping the big picture in mind<li> <li>Stay calm in stressful customer situations act with a sense of urgency to respond and build customer trust<li> <li>Selfmotivated and take responsibility for seeing tasks through to successful completion<li> <ul><p>HERE is an equal opportunity employer We evaluate qualified applicants without regard to race color age gender identity sexual orientation marital status parental status religion sex national origin disability veteran status and other legally protected characteristics <p> <p><strong>Who are we<strong> <p> <p>HERE Technologies is a location data and technology platform company We empower our customers to achieve better outcomes from helping a city manage its infrastructure or a business optimize its assets to guiding drivers to their destination safely <p> <p>At HERE we take it upon ourselves to be the change we wish to see We create solutions that fuel innovation provide opportunity and foster inclusion to improve peoples lives If you are inspired by an open world and driven to create positive change join us Learn more about us on our YouTube Channel<p>
Outside Sales Account Executive, Direct Sales Electronic Payments, Southeast
Company: Xplor Technologies
Location: Atlanta, GA
Posted Mar 12, 2024
<p><b>Company Description<b> <p><p>At Xplor we believe that helping people make the most of each day is the most rewarding way to spend ours<p> <p>We give small and mediumsized businesses cloudbased intuitive technology solutions that enable them to manage all the hassles of running and growing a business so business owners can get back to doing what they love With Xplor Pay we help businesses get paid quickly and securely without hidden fees We built the tech ourselves and our platform delivers secure transparent fast and accurate payments<p> <p>We are unified by our purpose of helping people to succeed So when you become part of our team you also become part of the personal connection that strengthens the relationship people have with Xplor products<p> <p><b>Job Description<b> <p><p>Join Clearent by Xplor as an Outside Sales Account Executive in Peachtree City GA to make a real impact every day We say that because we know that every conversation we have every code line we write and every interface we design is another opportunity for us to enrich our customers experiences<p> <p>Reporting into Regional Sales Director some of the other responsibilities include<p> <ul><li>Develop and maintain relationships with small to medium sized business owners<li> <li>Work closely with Clearent by Xplor colleagues in Customer Service Underwriting IT Sales Support and other departments to onboard new business<li> <li>Manage your pipeline and day to day tasksappointments using Salesforce<li> <li>Prepare presentations and proposals using Clearent by Xplors electronic applications<li> <li>Educate merchants and business owners on the payment processing industry<li> <li>Maintain regular communication with your sales leadership<li> <li>Closing sales of our payment processing services to meet expected minimum requirements<li> <li>Compensation will be based on commissions<li> <ul><p><b>Qualifications<b> <p><p>We are looking for curious and empathetic people We also love to hear from people who are motivated by meaningful work resonate with our four core values have a positive outlook are comfortable with ambiguity and thrive working in an everevolving and complex environment We are inspired by meeting big picture thinkers and doers people who can be both tactical and strategic aim high and put people first in everything they do<p> <p>Required qualifications for this role<p> <ul><li>Minimum 2 years of businesstobusiness B2B outside sales experience preferred<li> <li>Valid current drivers license and auto insurance<li> <li>Be able to work well independently and as part of a team<li> <li>Must exhibit a hunter mentality professional demeanor impeccable integrity and a high sense of urgency<li> <li>Possess the ability to selfsource leads through a combination of prospecting coldcalling and networking<li> <li>Proactive selfmotivated learner with a strong drive to achieve personal goals<li> <li>You align with our four core values and you are simply a good human<li> <ul><p><b>Additional Information<b> <p><p><strong>What does it mean to work for Xplor<strong><p> <p>Our four core values guide us from how we hire and recognize our team members to how we interact with our customers day to day<p> <p>Make life simple<p> <p>Build for people<p> <p>Move with purpose<p> <p>Create lasting communities<p> <p>If these values sound like you and describe people you want to work with you will thrive at Xplor As an Xplorer you will be part of a global network of talented colleagues who will support your success We look for commonalities and shared passions and give people the tools they need to deliver great work and grow at speed<p> <p><strong>Some of the perks of working with us <strong><p> <ul><li>Lifetime Residuals<li> <li>W2 Status<li> <li>Activation bonuses paid weekly and residuals paid monthly<li> <li>Unsurpassed monthlyquarter bonus programs<li> <li>Presidents Club Incentive Trip<li> <li>Annual Sales Conference<li> <li>A collaborative team environment with people who truly love what they do<li> <li>Access to mental health support<li> <li>Fully flexible work arrangements<li> <li>Ongoing dedication to Diversity amp Inclusion initiatives such as DampI Council Global Mentorship Program<li> <li>GiveBackDaysCommitment to social impact 3 extra days off to volunteer and give back to your local community <li> <li>Unlimited access to LinkedIn Learning plus regular career and growth conversations with your leader as part of Xplor GPS<li> <li>12 weeks Gender Neutral Paid Parental Leave for both primary and secondary caregiver<li> <ul><p>Compensation for this position offers full health benefits 401K match and is a <strong>commissiononly residual model with a portfolio ownership component<strong><p> <p>To start your application please submit your resume and we will be in touch as soon as we can Please include the word moonshot at the top of your message to the Hiring Manager so that we know you took the time to read our job ad<p> <p><p> <p><strong>More about us<strong> <p> <p>Xplor Technologies is a global platform integrating SaaS solutions embedded payments and Commerce Accelerating Technologies to help businesses succeed Xplor provides enterprisegrade SaaS solutions for businesses in everyday life verticals Childcare amp Education Fitness amp Wellbeing Field Services and Personal Services and a global cloudbased payment processing platform<p> <p>Xplor Technologies serves over 78000 customers that processed over $36 billion in payments operating across 20 markets in 2022 <p> <p><strong>Good to know<strong><p> <p>To be considered for employment you must be legally authorized to work in the location country youre applying for Xplor does not sponsor visas either at the time of hire or at any later time <p> <p>We kindly ask you to apply through our careers portal or external job boards <u>only<u> Please dont send your application via email<p> <p>To learn more about us and our products please visit wwwxplortechnologiescomuscareers <p> <p>We also invite you to check out our Candidate FAQs for more information about our recruitment process wwwxplortechnologiescomusrecruitmentfaqs<p> <p>Xplor is proud to be an Equal Employment Opportunity employer Were dedicated to attracting retaining and developing our people regardless of gender identity ethnicity sexual orientation disability veteran status and age Applications are encouraged from all sectors of the community <p> <p>All Information will be kept confidential according to EEO guidelines <p> <p>Xplor is committed to the full inclusion of all qualified individuals In keeping with our commitment Xplor will take the steps to assure that people with disabilities are provided reasonable accommodations Accordingly if reasonable accommodation is required to fully participate in the job application or interview process to perform the essential functions of the position andor to receive all other benefits and privileges of employment please contact us via talentxplortechnologiescom <p> <p>We are a 2024 Circle Back Initiative Employer we commit to respond to every applicant<p>
Bilingual Customer Onboarding Representative
Company: ScentAir Technologies LLC
Location: Charlotte, NC
Posted Mar 12, 2024
<p>This role is responsible for delivering exceptional customer service experiences including accurate timely and effective communication and execution of relational and transactional activities among internal and external customers<br >Success in this position would lead to higher satisfaction and improved communication with ScentAir Customers Position will focus on customer setup and onboarding functions while supporting cross functional team members during the establishment and maintenance of a new customer <br ><strong>ROLES AND RESPONSIBILITIES<strong><p> <ul><li>Accurately repairing entering distributing amp tracking all forms and related documentation associated with onboarding and setup of new accounts<li> <li>Assuring consistent proactive communication plan within ScentAir specifically within the sales organization throughout the onboarding process to ensure accurate receipt of documentation<li> <li>Performing screening activities in connection with new client onboarding regarding CRM system activities including setup of customer detail information<li> <li>Performing reconciliations audits on accounts upon completion of setup<li> <li>Measuring and analyzing data relative to the onboarding processes customer and internal communications and completion of all associated workflows Using data to recommend changes to streamline systems and processes and to enhance internal and external customer relationships<li> <li>Monitoring and managing customer accounts from creation through the entire lifecycle escalating issues as necessary<li> <li>Prepare and maintain reports analyze data and assist management in new account process development<li> <li>Proactively drive changes that will systematize additional processes to improve the overall Customer Experience<li> <li>Engage in communication platform including customer touchpoint activities phone interactions emails and additional customer communications post set up and throughout the customer life cycle<li> <li>Maintenance activities of existing customers which may include scent changes contract maintenance RMAs credit memos recontracts and operational activities around customer shipments<li> <ul><p><strong>ADDITIONAL RESPONSIBILITIES AS REQUIRED<strong><p> <ul><li>Interact with other staff to facilitate and execute proper account creation shipment validations and tracking along with general operations amp administration functions<li> <li>Participate in team meetings bringing information about activities and transactions to the team for review and reporting of issues and adherence to general procedures and practices<li> <li>Interacting with customers and service providers handling customer requests research preparing management reports and spreadsheets<li> <li>Perform account receivable activities including payment processing collection activities in relation to past due accounts sales tax inquiries consolidation of accounts and invoices and statements inquiries<li> <li>Managing and facilitating maintenance activities and requests associated with existing customers which may include but are not limited to scent changes contract maintenance RMAs credit memos recontracts and operational activities around customer shipments<li> <ul><p><strong>Education amp Experience<strong><p> <ul><li>Associates Degree OR equivalent years of experience in the related field<li> <li>BilingualSpanishEnglish<li> <li>Strong Microsoft Office and general computer skills<li> <li>Project and time management skills<li> <li>Interpersonal skills relates well to people at all levels builds appropriate rapport uses diplomacy and tact<li> <li>Excellent analytical problem solving skills Detail oriented with exceptional time management and multitasking ability<li> <li>Excellent written and verbal communication skills<li> <li>Customer Service skills<li> <ul><p><strong>Be part of something scentsational<strong><p> <ul><li>Competitive pay<li> <li>Medical dental vision and life insurance<li> <li>Company matched 401k<li> <li>Fun teamfocused work environment<li> <li>Employee driven community outreach program<li> <ul><p>LIKM1<p>