Jobs at Tyler Technologies
363,295 open positions
Tyler Technologies, headquartered in Tyler, Texas, builds cloud‑based software for local governments, schools, and public‑sector agencies. Their flagship products—Tyler GEMS for municipal finance, Tyler School Admin for K‑12 districts, and Tyler GIS—help municipalities manage budgets, services, and public data with a focus on compliance and scalability.
The company hires across software engineering, data science, product management, cybersecurity, compliance, and customer success. Engineers work on microservices, APIs, and UI components using Java, C#, Python, and React, while product managers iterate on dashboards that track city‑wide metrics. Clients demand rapid delivery and high uptime, so roles emphasize Agile practices, automation, and continuous integration.
Job Transparency’s listings include verified base salary ranges, signing bonuses, equity offers, and 360‑degree employee sentiment scores. By comparing Tyler’s data with industry benchmarks, candidates can negotiate better offers and identify departments where the pay gap is narrow, ensuring a realistic expectation before submitting an application.
Corporate Accounting Manager
Company: BETA TECHNOLOGIES
Location: Burlington
Posted Mar 11, 2024
<p>At Beta Technologies we apply our intellectual curiosity passion for aviation and commitment to sustainability toward a shared mission of revolutionizing electric aviation Regardless of the position one holds each team member brings their talent and desire to positively impact the environment and lives of others in a refreshing vibrant and inclusive culture <p> <p><br ><p> <p>This position is responsible for the execution of corporate accounting functions including month quarter and yearend close The ideal candidate will establish and maintain procedures to accurately complete financial information and prepare financial statements This position will serve as the main point of contact for other corporate functions within the finance department The candidate must be comfortable creating and maintaining process documents flow charts and narratives to ensure consistent performance of the departments duties The accounting manager will assist the Controller with yearend audits financial statement preparation and analysis as well as perform some treasury functions as needed <p> <p><br ><p> <p><b>How you will contribute to revolutionizing electric aviation <b> <p><ul><li>Managing the corporate accounting function including oversight and professional development of team members<li> <li>Driving the timely completion of monthend and quarterend close including reconciliation of all balance sheet accounts<li> <li>Preparing financial statements in accordance with Generally Accepted Accounting Principles GAAP<li> <li>Implementing processes and procedures to ensure transactions are appropriately captured under GAAP<li> <li>Maintaining segregation of duties and other internal control procedures within the corporate accounting function<li> <li>Identifying complex transactions and working with technical accounting to ensure the transactions are reflected properly within the financial statements<li> <li>Maintaining allocations of corporate services to other business units and functions across the company<li> <li>Reviewing journal entries created by other accounting team members<li> <li>Serving as the main liaison for the Companys annual financial statement audit<li> <li>Consolidating companywide activities and preparing ad hoc reports to present to management <li> <ul><p><b>Minimum Qualifications we are seeking<b> <p><ul><li>Masters degree in Accounting or Finance<li> <li>CPA License<li> <li>7+ years of progressive accounting experience in public accounting or a similar work environment including 3+ years of management experience<li> <li>Strong organization oral and written communication skills<li> <li>Ability to manage multiple projects and deadlines and report on progress<li> <li>Strong computer aptitude which includes expertise with Microsoft Excel and Word as well as experience with accounting software <li> <li>Analytical skills with particular attention to detail<li> <li>Experience with largescale ERP systems<li> <ul><p><b>Above and Beyond Qualifications that will distinguish you<b> <p><ul><li>SOX experience<li> <li>Experience with PLEX ERP<li> <li>Multicurrency and multientity consolidation experience<li> <li>Public company financial reporting knowledge<li> <li>Experience with BlackLine lease accounting software SAP Concur andor Carta Equity Platform<li> <ul><p> <p><p><b>Physical Demands and Work Environment<b><p> <p>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position Reasonable accommodations may be made to enable individuals with disabilities to perform these functions<p> <p>While performing the duties of this position the employee is regularly required to talk or hear The employee frequently is required to use hands or fingers and handle or feel objects tools or controls The employee is occasionally required to stand walk sit and reach with hands and arms The employee must occasionally lift and move up to 25 pounds Specific vision abilities required by this position include close vision distance vision and the ability to adjust focus The noise level in the work environment is usually low to moderate<p> <p><br ><p> <p><br ><p> <p>Each of our backgrounds influences how we evaluate our own abilities Research reveals that BIPOC LGBTQ+ women those from workingclass backgrounds individuals with disabilities and other marginalized groups may hesitate to apply for roles if they dont meet all the requirements Many skills can be learned on the job If you can envision contributing value to our community and meet most criteria we encourage you to apply<p> <p><br ><p> <p><i>BETA Technologies provides equal employment opportunity to all individuals regardless of their race color religion age sex sexual orientation gender identity national origin ancestry place of birth citizenship disability veteran or military status health coverage status HIV status genetic information crime victim status pregnancy or a pregnancyrelated condition or any other characteristic protected by state federal or local law The company does not discriminate and will not discriminate and will not tolerate discrimination based on any of these characteristics during the application process or in employment<i><p> <p><br ><p> <p><i>All offers of employment at BETA Technologies are contingent upon favorable results of a thorough background check<i><p> <p><br ><p> <p><i>BETA Technologies is an EVerify employer <i><p> <p><br ><p> <div><u><b>Video Interview<b><u><div> <p><br ><p> <p>Please be aware that you may be invited to complete a Video Screening interview This invite will be sent by email usershireflixcom We highly recommend completing this step of the application process within the following 48 hours should you be invited <p> <p><br ><p> <p><i>Note Be sure to check your Junk folder<i><p> <p><p>
EHR Technical Services Analyst
Company: iRhythm Technologies, Inc.
Location: Remote
Posted Mar 11, 2024
<div> <p><strong>Boldly innovating to create trusted solutions that detect predict and prevent disease<strong><p> <p><em>Discover your power to innovate while making a difference in patients lives <em><em>iRhythm is advancing cardiac careJoin Us Now<em> <p> <p>At iRhythm we are dedicated selfmotivated and driven to do the right thing for our patients clinicians and coworkers Our leadership is focused and committed to iRhythms employees and the mission of the company We are better together embrace change and help one another We are Thinking Bigger and Moving Faster<p> <p> <br ><p><div> <p><strong>About This Role<strong><p> <p>iRhythm is currently seeking a motivated and growth oriented EHR Technical Services Analyst This is a remote position that can be located anywhere in the US This role will be responsible for providing technical support and driving ongoing success for our EHRintegrated customers Your problemsolving skills and passion for customer success will ensure that these customers get the maximum value from our overall Zio service and continue to see efficiencies gained from our EHR integration<p> <p>As part of the EHR Integration team you will work closely with our Technical Project Managers Customer Care teams and Revenue Cycle Management teams to quickly diagnose and resolve customer issues lead customers through expansion and maintenance projects and drive innovation of our processes and support methods<p> <p>Our work environment is fast paced with a collaborative atmosphere Most of all we are passionate about delivering innovations that improve the quality of health care and the patient experience We are looking for likeminded individuals to join our team today<p> <p><strong>Specific job responsibilities include<strong><p> <ul><li>Interact with our customers to help them expand their use of Zio Integration to new sites and specialties or to meet new needs and goals<li> <li>Solve escalated issues from other customer support roles and ensure we deliver timely and effective customer service<li> <li>Troubleshoot customer issues within our interface engine Mirth and develop processes to prevent similar issues in the future<li> <li>Analyze customer support trends and present the data and proposed solutions for continuous improvement of our services<li> <li>Work with current integrated customers to understand their business needs and help close any identified gaps in our processes and offerings<li> <li>Manage iRhythms customer integration roll outs and customer integration expansion projects<li> <li>Work and communicate independently with the clients implementation team and crossfunctionally within iRhythm on a regular basis<li> <li>Align with customers on action plan that achieves success metrics and goals of the EHR integration and accelerates adoption of Zio throughout the health system<li> <li>Postimplementation partnership with iRhythm Customer Care and Revenue Cycle Services organizations to provide ongoing support<li> <li>Drive continuous improvement of our processes and value to customers by leading and executing on internal projects interacting with multiple internal and vendor stakeholders<li> <ul><p><strong>About you<strong><p> <p>You are someone who enjoys solving problems as part of a team and that wont hesitate to take on new challenges and opportunities that facilitate our customers success and happiness with our Zio service You are an analytical detailoriented individual with the ability and desire to work in a fast paced rapidly changing environment This team interacts with nearly every division at iRhythm and were looking for someone that is excited about continuing to improve our processes our collaboration with others within iRhythm and the other companies we work with and the overall value that our customers get out of the comprehensive iRhythm solution<p> <p>Our team has ambitious goals to continue growing and positively impacting more customers and more patients each year and this role will be key to unlocking our ability to scale efficiently and successfully<p> <p>In addition to the overview above here are a few key skills and qualities were looking for from you<p> <ul><li>Exceptional customer service orientation with a focus on collaboration and flexibility when working with both external and internal stakeholders<li> <li>At least 1 year of integration experience with EHRs<li> <li>Some experience with HL7 integration engine solutions Mirth preferred others are ok experience or knowledge of coding and transforming messages ORM ORU ADT is a bonus<li> <li>Experience with scripting we use JavaScript were looking for experience with any language with regular expressions<li> <li>Ability to multitask and prioritize business requirements in a dynamic fast paced environment<li> <li>Ability and desire to get to the root cause of issues and put processes in place to prevent issues from happening again<li> <li>Excellent communication and presentation skills<li> <li>Proven success in working with health systems or providers in a strategic capacity ideally including workflow consultation with customers is preferred<li> <li>Strong understanding of the healthcare landscape is preferred<li> <li>Bachelors degree or relevant experience in the healthcare or technology field<li> <li>Ability to travel 1020 of the time as needed<li> <ul><p><strong>Whats In It For You<strong><p> <p>This is a regular fulltime position with competitive compensation package excellent benefits including medical dental and vision insurances all of which start on your first day health savings account employer contributions when enrolled in high deductible medical plan cafeteria plan pretaxed benefits FSA dependent care FSA commute reimbursement accounts travel reimbursement for medical care noncontributory basic life insurance amp short long term disability Additionally we offer<p> <ul><li>emotional health support for you and your loved ones<li> <li>legal financial identity theft pet and child referral assistance<li> <li>paid parental leave paid holidays travel assistance for personal trips and PTO<li> <ul><p>iRhythm also provides additional benefits including 401k with company match an Employee Stock Purchase Plan pet insurance discount unlimited amount of LinkedIn Learning classes and so much more <p> <p><strong>FLSA Status<strong> Exempt<p> <p>LISB1<p> <p>LIRemote<p> <div> <div> <div> <p>Actual compensation may vary depending on jobrelated factors including knowledge skills experience and work location<p> <p> <br ><p><div> <p>Estimated Pay Range<p> <p><span>$86500<span><span><span><span>$125900 USD<span><p> <div> <div> <div> <p>As a part of our core values we ensure a diverse and inclusive workforce We welcome and celebrate people of all backgrounds experiences skills and perspectives iRhythm Technologies Inc is an Equal Opportunity Employer We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws<p> <p>iRhythm provides reasonable accommodations for qualified individuals with disabilities in job application procedures including those who may have any difficulty using our online system If you need such an accommodation you may contact us at taopsirhythmtechcom<p> <p><strong>About iRhythm Technologies<strong><br >iRhythm is a leading digital healthcare company that creates trusted solutions that detect predict and prevent disease Combining wearable biosensors and cloudbased data analytics with powerful proprietary algorithms iRhythm distills data from millions of heartbeats into clinically actionable information Through a relentless focus on patient care iRhythms vision is to deliver better data better insights and better health for all<p> <p><strong>Make iRhythm your path forward Zio the heart monitor that changed the game<strong><p> <div>
Senior Product Manager - Client Experience
Company: Invisible Technologies
Location: Remote
Posted Mar 11, 2024
<p><br ><p><p><strong>Website<strong> httpswwwinvisibleco<p> <p><strong>Blog <strong>httpsinvtechblog<p> <p><strong>OverviewSales Deck <strong>httpsdocsendcomsalesdeck<p> <p><strong>Recorded Demo<strong> httpswwwyoutubecomdemo<p> <p><strong>Core Values <strong>httpswwwnotionsoinvisibletechInvisibleValues<p> <p><strong>Who Are We<strong><p> <p>Invisible has experienced exponential growth quadrupling in size year over year for the past three years By the conclusion of 2023 we are on track to achieve an annual recurring revenue ARR of $100 million Operating as a profitable business we maintain a near complete ownership stake with a firm foundation built on robust financial management As part of our commitment to our team we are excited to offer substantial equity compensation presenting a life changing equity opportunities for our Partners<p> <p><strong datastringifytype=bold>Invisible Technologies<strong> stands at the forefront of operations innovation We remove strategic roadblocks for clients providing solutions to the worlds most complex business problemsA technologyled managed execution service our success is driven by our powerful process orchestration platform which blends the perfect mix of artificial and human intelligence with automation to create extraordinary growth and scale opportunities for clients<p> <p><strong>Who We Want<strong><p> <ul><li>5+ years of handson Product Management with technical expertise and a deep understanding of marketplace dynamics and financial mechanisms in a SaaS ecosystem Data should be second nature and experience in lowcodeno code apps is a strong preference<li> <li>AI Training is our fastest growing vertical at the moment our clients are made up of the biggest players in this space so strong command of AIML concepts and applications is also a strong preference<li> <li>Significant experience in product lifecycle management and working in Agile environment<li> <li>Demonstrated analytical ability plus conceptual thinking and problem solving skills<li> <li>Demonstrated ability to articulate teach and coach product best practices to any level of product manager<li> <li>Strong leadership and organizational abilities<li> <li>Great analytical and problemsolving skills<br ><li> <ul><p><strong>The Product Team focuses on <strong><p> <ul><li>Developing and executing a product roadmap for operationsrelated products and services based on market analysis and business objectives<li> <li>Collaborating with crossfunctional teams engineering operations sales customer support to ensure timely delivery of products and services that meet customer needs and business goals<li> <li>Conducting market research and analyzing customer feedback to identify opportunities for product improvement and new product development<li> <li>Developing pricing and packaging strategies for operationsrelated products and services based on competitive analysis market research and business goals<li> <li>Defining and monitoring service level agreements SLAs for operationsrelated products and services to ensure customer satisfaction and retention<li> <li>Identifying and managing risks associated with operationsrelated products and services including security compliance and data privacy<li> <li>Building and maintaining partnerships with thirdparty vendors and service providers to enhance the delivery of operationsrelated products and services<li> <li>Defining and tracking key performance indicators KPIs for operationsrelated products and services and reporting on product performance to key stakeholders<br ><li> <ul><p><strong>Nice to have<strong><p> <ul><li>Experience with JIRA amp Confluence<li> <li>Understanding of database technology automation CICD and DevOps would be a plus<li> <li>Experience working in a startup environment<li> <li>Active participation in an open source projects<li> <li>Agile certifications preferred<li> <ul><p><strong>Compensation amp Benefits<strong><p> <p><br ><p><ul><li>Working Times US EST or PST Hours<li> <li>Compensation Breakdown <ul><li>Base $170k<li> <li>Target Cash Bonus $80k <li> <li>Equity $46k$115k<li> <li><strong>Total Comp $296k $365k<strong> = $250k Max Cash + $46k$115k Equity<li> <li>Equity value based on $200M$500M valuation range and represents 1 year of vesting<li> <li>Total equity grants are on a 4year vesting schedule with a 1year cliff<li> <li>Work remotely<li> <ul><li> <ul><p><br ><p>
Pre-Sales Engineer
Company: Alertus Technologies
Location: Baltimore, MD
Posted Mar 11, 2024
<p><b>Company Description<b><p> <p>When minutes matter seconds count As a pioneer and market leader in mass notification our mission is to empower organizations to protect lives secure assets and maintain business continuity Alertus is experiencing unprecedented growth in all markets and were looking for likeminded individuals who take pride in offering welldeveloped and invaluable life safety products to an engaged customer base <p> <p><br ><p> <p><b>Job Description<b><p> <p>We are looking for a talented technical communicator to play a critical role in driving Alertus rapid growth The PreSales Engineer will report to the Director of MNS Solutions and will be a key player in bringing our mission to life In this role you will be responsible for working alongside our Sales Executives to provide technical expertise in both the Alertus solution as well as thirdparty integrations<p> <p><br ><p> <p>This is an autonomous position where prioritizing multiple daily objectives in a fastpaced environment will be the key to success Our ideal candidate is someone who finds purpose in providing the best possible solution for critical communication gaps in the education healthcare commercial and federal markets<p> <p><br ><p> <p><b>A Day in the Life<b> <p><ul><li>Design and present engaging product demonstrations that showcase the full capabilities of the Alertus Mass Notification Solution<li> <li>Develop present and respond to RFPsRFIs<li> <li>Plan and modify the Alertus solution to meet customer needs in the education healthcare commercial and federal markets<li> <li>Demonstrate andor conduct trial installations of Alertus equipment<li> <li>Use your extensive technical knowledge in engineeringscience principles to sell goods and services as well as provide support for installation and use<li> <li>Effectively interact and communicate with our product development team to provide solutions to complex technical issues or gaps<li> <li>Collaborate with sales teams to understand customer requirements in order to promote the sale of the Alertus solution<li> <li>Provide technical support to both the Sales and Client Services departments<li> <li>Work with technology partners to evaluate integration capabilities<li> <ul><p><b>Required Skills<b> <p><ul><li>Expert oral and written communication skills including experience responding to RFIsRFPs<li> <li>Ability to maintain a high level of productivity in a fastpaced teamfirst environment while managing multiple competing priorities<li> <li>Intellectual curiosity and entrepreneurial spirit<li> <li>Working knowledge of internet hosted networking environment applications highly available architectures virtualization computer security telephony and networking<li> <li>Strong technical background with relational data structures middleware architectures and APIs<li> <li>Ability to overcome sales obstacles through creative and adaptive approaches<li> <li>Experience in Microsoft Office Suite Salesforce and other webbased applications<li> <li>Willingness to travel an average of 2025 a year to both local and national customers and prospects<li> <ul><p><b>Education and Experience<b> <p><ul><li>Bachelors degree in engineering computer science or related field<li> <li>4+ years experience in a customerfacing sales role<li> <ul><p><b>Alertus Career Advantages<b> <p><ul><li>Competitive Salary<li> <li>Business Casual Environment<li> <li>Generous Vacation Plan<li> <li>Part of a FastPaced and Growing Company Setting<li> <li>Rewarding Experience Improving the Lives and Safety of Others<li> <li>Regular Company Social and Teambuilding Events<li> <li>Circle of Excellence Rewards Trip<li> <ul><p> <p><p>All applicants who wish to be employed by Alertus regardless of work location must be fully vaccinated or in the progress of vaccination by the first day of their employment some exceptions may be considered if within the guidelines of the company policy Proof of vaccination or exemption must be provided prior to their start date <p> <p><br ><p> <p>Protecting people from harm is what we do Its our mission and our passion As a company dedicated to developing advanced technologies to help save lives we feel strongly that our employees protect themselves and others from a potentially fatal virus We encourage everyone who can safely do so to vaccinate against COVID19<p> <p><br ><p> <p>All your information will be kept confidential according to EEO guidelines<p> <p><br ><p> <p>EEOAA Employer MFDV <p> <p><br ><p> <p><b>AT THIS TIME ALERTUS DOES NOT PROVIDE VISA SPONSORSHIP<b><p> <p><br ><p> <p><p>
Customer Support Specialist
Company: Bottomline Technologies
Location: Hampton Roads, VA
Posted Mar 11, 2024
<p><strong>Location<strong> Portsmouth NH Office 3 days a week<p> <p><strong><u>Who Are We<u><strong><p> <p>Bottomline is on a mission to be the worlds leading business payments company aligning our team to the common purpose of transforming the way businesses pay and get paid It is a journey that goes around the world serving financial institutions and companies in more than 90 countries Our Portsmouth office is the central strategic hub in the US as well as one of the goto market global centers of excellence conveniently positioned to enable a fulfilling and flexible hybrid worklife balance A place to collaborate and share knowledge share across multidisciplinary teams it also provides the perfect space to meet virtually with our colleagues across time zones<p> <p><strong><u>Culture and Values<u><strong><p> <p>We are one global team who work with and for each other in a drive to delight customers through excellent execution which fuels how we create and grow sustained business value for our customers our team and all who partner with us Our culture encourages people to be brave and curious to drive to closure and to ensure our values and principles are lived out daily We excel at Bottomline because we are positive and passionate about building a LifeAtBottomline<p> <p><strong>We are looking for Customer Support Specialist to innovate win and grow with us<strong><p> <p>As a member of our Legal Spend Management Customer Support Team deliver comprehensive highquality support to Bottomline customers with complex issues and questions On this fastpaced team you will need to exemplify outstanding customer delight skills You will have a passion for problemsolving technology and helping others to promote a highlevel customer satisfaction You are encouraged to think creatively and are empowered to make routine decisions or address issues utilizing your own expertise<p> <p><strong>How youll contribute<strong><p> <ul><li>Hold total accountability for a positive customer experience<li> <li>Achieve and maintain proficiency with the capabilities of Bottomlines software as a service applications as well as corresponding system and software changes<li> <li>Answer an average of 1530 inbound support calls and 2030 emails per day<li> <li>Consistently available to receive incoming calls at desk and logged into phone system<li> <li>Manage and maintain timelines for issue resolution<li> <li>Ability to develop and maintain customer relationships<li> <li>Document software defects and work with internal departments to escalate or resolve<li> <li>Document call transactions processes and methodologies used to diagnose and resolve the customers issues within the appropriate CRM tool<li> <li>Assist with identifying root cause of problems manage and resolve issues in a rapidly changing environment<li> <li>Focus on both customer delight and continuous seeking out of new opportunities to expand customer relationships<li> <li>Active participation and adherence to Bottomlines C1 Customer Service program<li> <li>Ability to work an 11am 8pm shift one day a week to be determined after training is completed<li> <ul><p><strong>What will make you successful<strong><p> <ul><li>2+ years of experience in a customer service or helpdesk role<li> <li>Proven ability to troubleshoot and support customers using software applications<li> <li>Strong customer service skills<li> <li>Ability to effectively multitask in a high paced environment and balance multiple priorities<li> <li>A solid understanding of basic computer functions and ability to teachtrain users<li> <li>Experience supporting software as a service<li> <li>Strong oral and written communications skills<li> <li>Excellent organizational and problem solving skills<li> <li>Ability to focus retain information and research solutions using tools provided<li> <li>Desire to be a team player resourceful and flexible<li> <ul><p><br ><p><p><em>We welcome talent at all phases of their career through understanding and supporting additional needs where applicable as we look to innovate win and grow together<em><p> <p><em>Bottomline is proud to be an equal opportunity employer We are committed to treating all individuals in a fair and equal manner by creating an inclusive and open environment <em><p> <p><br ><p>
Sales Executive - Commercial
Company: Alertus Technologies
Location: Baltimore, MD
Posted Mar 11, 2024
<p><b>Company Description<b><p> <p><span>When minutes matter seconds count As a pioneer and market leader in mass notification our mission is to empower organizations to protect lives secure assets and maintain business continuity Alertus is experiencing unprecedented growth in all markets and were looking for likeminded individuals who take pride in offering welldeveloped and invaluable life safety products to an engaged customer base<span><p> <p><br ><p> <p><b>Job Description<b><p> <p><span>We are looking for a hungry sales contributor to play a critical role in the growth of Alertus in the commercial market The Sales Executive will report to the VP National Accounts amp Key Verticals and will be a key player in bringing our mission to life In this role you will work on the front lines of the company increasing product awareness and providing our lifesaving solutions to commercial organizations<span><p> <p><br ><p> <p><span>This is a selfdriven position where building strong relationships and generating and converting qualified leads into won business are keys to success Our ideal candidate is someone who uses a customercentric approach in order to create wins in the commercial market<span><p> <p><br ><p> <p><b><i>Travel to our Baltimore HQ is required for onboarding training and other inperson teamcompany activities Candidates must be located in the Baltimore MD area andor within driving distance to our headquarters<i><b><p> <p><b>A Day in the Life<b> <p><ul><li>Develop a strong understanding of key influencers decisionmakers and the target market<li> <li>Become an expert in the Alertus solution and all of our product offerings<li> <li>Establish a business plan for a multistate geographical territory focused on market expansion and engagement<li> <li>Prospect and identify new opportunities to continuously grow your pipeline through direct and channel sales<li> <li>Conduct web and inperson presentations to key stakeholders and decisionmakers in the commercial space<li> <li>Drive enduser sales and renewals with a focus on net new business development<li> <li>Engage existing customers through their 12month service contract making sure they see value in the Alertus solution which in turn leads to customer retention<li> <li>Understand overcome and innovate new methods to proactively combat common roadblocks within the commercial market<li> <ul><p><b>Required Skills<b> <p><ul><li>Demonstrated ability to identify and sell to multiple buyers within an organization<li> <li>An understanding of the commercial landscape and all the protocols and requirements needed to be an effective sales leader<li> <li>Experience prospecting through phone driven initiatives demoing through web applications and closing deals through inperson presentations or meetings at the enterprise level<li> <li>Handson experience using sales enablement tools like Salesforce DiscoverOrg and Zoom<li> <li>Ability to handle and overcome longsales cycles<li> <li>A consultative sales approach focused on creating value and trust <li> <ul><p><b>Education and Experience<b> <p><ul><li>Bachelors degree or equivalent experience<li> <li>4+ years of salesbusiness development experience preferably in IT or technologybased solutions<li> <ul><p><b>Alertus Career Advantages<b> <p><ul><li>Competitive Salary<li> <li>Business Casual Environment<li> <li>Generous Vacation Plan<li> <li>Part of a FastPaced and Growing Company Setting<li> <li>Rewarding Experience Improving the Lives and Safety of Others<li> <li>Regular Company Social and Teambuilding Events<li> <li>Circle of Excellence Rewards Trip<li> <ul><p> <p><p>All applicants who wish to be employed by Alertus regardless of work location must be fully vaccinated or in the progress of vaccination by the first day of their employment some exceptions may be considered if within the guidelines of the company policy Proof of vaccination or exemption must be provided prior to their start date <p> <p><br ><p> <p>Protecting people from harm is what we do Its our mission and our passion As a company dedicated to developing advanced technologies to help save lives we feel strongly that our employees protect themselves and others from a potentially fatal virus We encourage everyone who can safely do so to vaccinate against COVID19<p> <p><br ><p> <p>All your information will be kept confidential according to EEO guidelines<p> <p><br ><p> <p>EEOAA Employer MFDV <p> <p><br ><p> <p><b>AT THIS TIME ALERTUS DOES NOT PROVIDE VISA SPONSORSHIP<b><p> <p><br ><p> <p><p>
Assistant General Counsel
Company: Galileo Financial Technologies
Location: Remote
Posted Mar 11, 2024
<div> <p><strong>Employee Applicant Privacy Notice<strong><p> <p><strong>Who we are<strong><p> <p><span>Welcoming collaborative and having the opportunity to make an impact is how our employees describe working here Galileo is a financial technology company that provides innovative and revolutionary software products and services that power some of the worlds largest Fintechs We are the only payments innovator that applies tech and engineering capabilities to empower Fintechs and financial institutions to unleash their full creativity to achieve their most inspired goals Galileo leads its industry with superior fraud detection security decisionmaking analytics and regulatory compliance functionality combined with customized responsive and flexible programs to accelerate the success of all payments companies and solve tomorrows payments challenges today <span><span>We hire energetic and creative employees while providing them the opportunity to excel in their careers and make a difference for our clients Learn more about us and why we work here at <span><span>httpswwwgalileoftcomworkingatgalileo<span><span><span><p> <div> <p><strong>The role <strong><p> <p>The Assistant General Counsel Galileo Financial Technologies LLC will perform many and varied legal tasks related to a growing company in the financial sector The position reports to the Head of Legal <p> <p>Duties and Responsibilities<p> <ul><li>Drafting reviewing and negotiating a variety of commercial agreements including vendor contracts client agreements licensing agreements master services agreements and partnership agreements<li> <li>Managing multiple and varied projects and deadlines<li> <li>Advising business leaders on contract status legal risks and business terms of various deals<li> <li>Researching unique legal issues impacting the organization by identifying applicable statutes judicial decisions and codes<li> <li>Keeping abreast of legislative changes that may affect the company and its affiliates<li> <li>Working with outside counsel on ongoing arbitration and litigation work and anticipating and mitigating potential legal problems within the company and developing strategies to avoid costly litigation and reduce potential areas of risk<li> <li>Identify applicable laws and regulations assess risk to the business and provide actionable advice to team members throughout the organization<li> <li>Assist in the review and assessment of new products features and uses of data to assess compliance with laws regulations and industry best practices<li> <li>Provide timely concise and businessfocused legal advice on payments law consumer financial services law and banking regulations<li> <li>Engage with advise and support product engineering and customer support teams<li> <li>Maintain and update terms of service and end user agreements<li> <li>Other assignments on an ad hoc basis<li> <ul><p><strong>Qualifications<strong><p> <ul><li>Graduation from an accredited law school current registration in the Utah bar preferred California or New York also acceptable<li> <li>58 years practicing law with a combination of inhouse preferably in a regulated industry financial services Fintech or technology services and law firm experience preferred<li> <li>Experience and expertise in one or more particular fields of legal specialization including antimoney laundering debit card rules and regulations prepaid card rules and regulations credit card rules and regulations consumer protection laws and regulation and other payment related fields<li> <li>Knowledge concerning legal issues involving financial entities<li> <li>Ability to embrace change and thrive in a fast paced environment with conflicting priorities multiple projects and deadline pressure<li> <li>Ability to conduct accurate highquality legal research<li> <li>Ability to communicate effectively both orally and in writing<li> <li>Ability to use good judgment and discretion<li> <ul><p><strong>Additional Desirable Qualifications Skills and Knowledge<strong><p> <ul><li>Experience with foreign laws and jurisdictions<li> <li>Spanish Portuguese fluency <li> <li>Business savvy and ability to partner with business teams to facilitate achievement of business objectives<li> <li>Positive attitude a sense of humor unquestioned level of ethics and integrity and intellectual curiosity<li> <li>Ability to work effectively with and manage business personnel at all levels<li> <li>Collegial style team player<li> <ul><p>LIHybrid<p> <div> <div> <div> <div> <p><span><strong>Compensation and Benefits<strong><span><p> <p>The base pay range for this role is listed below Final base pay offer will be determined based on individual factors such as the candidates experience skills and location <p> <p> <p> <p>This role may also be eligible for a bonus andor long term incentives Your recruiter will provide more information to you All roles are eligible for competitive benefits More information about our employee benefits can be found in the link below<p> <p> <p> <p><strong>Benefits<strong><p> <p>To view all of our comprehensive and competitive benefits visit our <strong>Benefits at SoFi amp Galileo <strong>page<p> <p> <p> <div> <div> <p>USBased Base Compensation<p> <p><span>$153600<span><span><span><span>$216000 USD<span><p> <div> <div> <div><b><span>Galileo Financial Technologies<span><span> provides equal employment opportunities EEO to all employees and applicants for employment without regard to race color religion including religious dress and grooming practices sex including pregnancy childbirth and related medical conditions breastfeeding and conditions related to breastfeeding gender gender identity gender expression national origin ancestry age 40 or over physical or medical disability medical condition marital status registered domestic partner status sexual orientation genetic information military andor veteran status or any other basis prohibited by applicable state or federal law<span><b><b><span>The Company hires the best qualified candidate for the job without regard to protected characteristics<span><b><b><span>Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records<span><b><b><span>New York applicants Notice of Employee Rights<span><b><b><span>Galileo is committed to embracing diversity As part of this commitment <span><span>Galileo <span><span>offers reasonable accommodations to candidates with physical or mental disabilities If you need accommodations to participate in the job application or interview process please let your recruiter know or email <span>accommodationssoficom<b><b><span>Due to insurance coverage issues we are unable to accommodate remote work from Hawaii or Alaska at this time<span><b><br ><p><strong>Internal Employees<strong><p> <p>If you are a current employee do not apply here please navigate to our Internal Job Board in Greenhouse to apply to our open roles<p> <div>
Hardware Engineer
Company: Alertus Technologies
Location: Baltimore, MD
Posted Mar 11, 2024
<p><b>Company Description<b><p> <p>When minutes matter seconds count As a pioneer and market leader in mass notification our mission is to empower organizations to protect lives secure assets and maintain business continuity Alertus is experiencing unprecedented growth in all markets and were looking for likeminded individuals who take pride in offering welldeveloped and invaluable life safety products to an engaged customer base<span> <span><p> <p><br ><p> <p><b>Job Description<b><p> <p>We are currently looking for a talented hardware engineer to make a meaningful impact to Alertus its customers and the mass emergency notification industry The Hardware Engineer will report to the Director of Product Development and will be a key player in bringing our mission to life In this role you will be responsible for developing maintaining and improving innovative life safety solutions<p> <p><br ><p> <p>Our ideal candidate is an experienced detailoriented person used to working on a team and contributing to the ongoing success of the project<p> <p><b>A Day in the Life<b> <p><ul><li>Work with other engineers to develop new embedded electronics and increase capabilities of legacy ones<li> <li>Design prototype and document new electronic components to be used standalone or as parts of larger systems<li> <li>Create necessary packages for transfer to Production and Implementations teams including bills of materials assembly instructions test plans and user documentation<li> <li>Work with QA to ensure product developments meet requirements and are ready to transition to Production team <li> <li>Provide highlevel technical assistance to Sales teams for existing and legacy products as necessary <li> <ul><p><b>Required Skills<b> <p><ul><li>Experience with digital and analog design techniques including best practices for volume production repeatability and reliability<li> <li>Electrical design experience using schematic capture tools<li> <li>Design experience with mixed voltage systems and various serial protocols<li> <li>Experience with prototype debug tools such as oscilloscope and logic analyzer as well as techniques to identify and resolve issues<li> <li>Working experience with embedded firmware development and repository systems <li> <li>Design experience with mixed voltage systems and various serial protocols<li> <ul><p><b>Desired Skills<b> <p><ul><li>Embedded WiFi knowledgeexperience<li> <li>Knowledge of network operation and infrastructure<li> <li>Some experience working with mechanical design to develop electronic housings<li> <li>Experience with low power designbattery powered designdesign to cost concepts<li> <li>Working knowledge of techniques to reduce EMIESDSusceptibility issues<li> <li>Strong written and oral communication skills with understanding how to engage both technical and nontechnical audiences <li> <ul><p><b>Education and Experience<b> <p><ul><li>Bachelors degree in Electrical Engineering or related field<li> <li>58 years of handson experience<li> <ul><p><b>Alertus Career Advantages<b> <p><ul><li>Competitive salary<li> <li>Business casual environment<li> <li>Generous vacation plan<li> <li>Being part of a fastpaced and growing company<li> <li>Rewarding experience of bringing lifesaving solutions to schools and organizations worldwide<li> <li>Regular company social and teambuilding events<li> <li>Circle of Excellence Rewards Trip<li> <ul><p> <p><p>All applicants who wish to be employed by Alertus regardless of work location must be fully vaccinated or in the progress of vaccination by the first day of their employment some exceptions may be considered if within the guidelines of the company policy Proof of vaccination or exemption must be provided prior to their start date <p> <p><br ><p> <p>Protecting people from harm is what we do Its our mission and our passion As a company dedicated to developing advanced technologies to help save lives we feel strongly that our employees protect themselves and others from a potentially fatal virus We encourage everyone who can safely do so to vaccinate against COVID19<p> <p><br ><p> <p>All your information will be kept confidential according to EEO guidelines<p> <p><br ><p> <p>EEOAA Employer MFDV <p> <p><br ><p> <p><b>AT THIS TIME ALERTUS DOES NOT PROVIDE VISA SPONSORSHIP<b><p> <p><br ><p> <p><p>
Chief People Officer
Company: Invisible Technologies
Location: USA
Posted Mar 11, 2024
<p class=jobDescription> <p> <strong> Who are we <strong> <p> <p> Invisible has experienced exponential growth quadrupling in size year over year for the past three years By the conclusion of 2023 we are on track to achieve an annual recurring revenue ARR of $100 million Operating as a profitable business we maintain a near complete ownership stake with a firm foundation built on robust financial management As part of our commitment to our team we are excited to offer substantial equity compensation presenting a lifechanging equity opportunity for our Partners <p> <p> Invisible Technologies stands at the forefront of operations innovation We remove strategic roadblocks for clients providing solutions to the worlds most complex business problems A technologyled managed execution service our success is driven by our powerful process orchestration platform which blends the perfect mix of artificial and human intelligence with automation to create extraordinary growth and scale opportunities for clients <p> <p> <p> <p> <strong> Position Overview <strong> <p> <p> Every Executive at Invisible runs their departments as if they were independent businesses You will be the Chief People Officer of Invisible but the CEO amp Founding Partner of Talent as a Service You will build a highly efficient and high output People function that will need to clearly demonstrate tangible results and value Ensuring the conversion of intangible outputs from the department into tangible results is vital for the organizations longterm prosperity <p> <p> You will be responsible for developing and executing our people strategy ensuring that we have the right talent culture and systems in place to support our growth objectives You will collaborate closely with the CEO and other members of the executive team to align People initiatives with our business strategy values and goals The CPO will oversee all aspects of human resources employee engagement performance management and organizational development <p> <p> <p> <p> <strong> Responsibilities <strong> <p> <p> People Strategy Develop and implement a comprehensive people strategy that aligns with the companys mission vision and strategic goals Continuously assess and refine the strategy to adapt to the evolving needs of the organization The People Strategy should showcase clear tangible outcomes that support the business and accelerates the growth of all that work here <p> <p> Talent Management Implement best practices for performance management employee development and succession planning across the Partner and Agent workforce globally Create a clear and unified vision to how everyone can continue to grow and develop <p> <p> Culture and Employee Experience Foster a positive inclusive and highperformance culture that reflects our core values Drive initiatives to enhance employee engagement satisfaction and wellbeing Develop and implement employee experience programs to support the growth and development of our team members <p> <p> Organizational Development Partner with senior leaders to identify organizational development needs and design strategies to address them Lead change management initiatives to support the companys growth and transformation <p> <p> Compensation and Benefits Oversee the design and implementation of competitive and equitable compensation and benefits programs Ensure compliance with applicable laws and regulations related to compensation and benefits <p> <p> Employee Relations Serve as a trusted advisor to employees and leaders providing guidance and support on employee relations matters Promote a positive and collaborative work environment and address employee concerns effectively <p> <p> People Operations and Compliance Ensure the effective operation of HR systems policies and procedures Stay updated on relevant employment laws and regulations and ensure compliance across the organization <p> <p> <p> <p> <strong> Requirements <strong> <p> <ul> <li> <p> Proven experience as a Chief People Officer Vice President of People or similar senior People leadership role in a scaling tech company <p> <li> <li> <p> Demonstrated business executive with a high level executive financial acumen <p> <li> <li> <p> Demonstrated expertise in talent management organizational development performance management and employee engagement <p> <li> <li> <p> Clear ability to link strategic People initiatives to the organizations needs from both a financial and business impact perspective <p> <li> <li> <p> Previous record of successfully building and leading highperforming People teams <p> <li> <li> <p> Excellent leadership communication and interpersonal skills <p> <li> <li> <p> Strategic mindset with the ability to align People initiatives with business goals <p> <li> <li> <p> Previous experience as a CEO in a smaller businessstartup desired but not required <p> <li> <li> <p> Previous experience in management consulting desired but not required <p> <li> <ul> <p> <strong> Compensation amp Benefits <strong> <p> <ul> <li> <p> Working Times US EST or PST Hours <p> <li> <li> <p> Compensation Breakdown <p> <ul> <li> <p> Base $210k <p> <li> <li> <p> Target Cash Bonus $120k <p> <li> <li> <p> Equity $100k$249k <p> <li> <li> <p> <strong> Total Comp $430k $579k <strong> = $330k Max Cash + $100k$249k Equity <p> <li> <li> <p> Equity value based on $200M$500M valuation range and represents 1 year of vesting <p> <li> <li> <p> Total equity grants are on a 4year vesting schedule with a 1year cliff <p> <li> <ul> <li> <li> <p> Flexible Work Schedule Unlimited Vacation Days <p> <li> <li> <p> Work Remotely <p> <li> <ul><p>
Sales Development Representative - FieldEdge
Company: Xplor Technologies
Location: Atlanta, GA
Posted Mar 11, 2024
<p><b>Company Description<b> <p><p>At Xplor we believe that helping people make the most of each day is the most rewarding way to spend ours<p> <p>We give small and mediumsized businesses cloudbased intuitive technology solutions that enable them to manage all the hassles of running and growing a business so business owners can get back to doing what they love With Xplor Pay we help businesses get paid quickly and securely without hidden fees We built the tech ourselves and our platform delivers secure transparent fast and accurate payments<p> <p>We are unified by our purpose of helping people to succeed So when you become part of our team you also become part of the personal connection that strengthens the relationship people have with Xplor products<p> <p><b>Job Description<b> <p><p>Youll join Xplor Field Services the team that provides support and expertise to field service professionals across the world From interior HVAC to exterior landscaping weve spent time mastering the details so the business experience on both sides is smooth simple and easy<p> <p>The Sales Development Representative SDR position serves as the front lines of our organizational growth Through persistence resilience and passion our SDRs drive business for the organization through coldcalling and setting up opportunities for the Account Executive team This is the fastestgrowing team at FieldEdge with various growth paths available<p> <ul><li>Work closely with potential clients answering questions on the features and functionality of the FieldEdge software<li> <li>Generate and qualify new leads by conducting highvolume interactions with prospects in the mechanical contractor space<li> <li>Cold Calling 70 100 calls per day Email Live Chat<li> <li>Schedule online demonstrations for potential customers with one of our Account Executives<li> <li>Communicate effectively the benefits of the FieldEdge software to new prospects<li> <li>Keep up to date with FieldEdges competition market trends and the companys product offerings<li> <ul><p><b>Qualifications<b> <p><ul><li>Exceptional verbal communication skills<li> <li>Experience with prospecting and online research<li> <li>Outstanding phone presence and business acumen<li> <li>Strong interpersonal skills<li> <li>Attention to detail is a must<li> <li>Persistent organized and highly motivated<li> <li>Effective verbal skills to gain trust and interest of contacts via the phone<li> <li>Ability to adapt to a fastpaced continually changing business and work environment while managing multiple priorities<li> <li>Bachelors degree is a plus<li> <li>05 years work experience in Sales andor a client facing role is preferred<li> <ul><p>At Xplor we believe that the best innovation and ideas happen at the intersection of differences people of different cultures generations disciplines and lived experiences So even if you think you dont quite tick all the boxes we still encourage you to apply<p> <p><b>Additional Information<b> <p><p><strong>Values and Life at Xplor<strong><p> <p>Our four core values that guide us from how we hire and recognize our team members to how we interact with our customers day to day<p> <p>Make life simple<br >Build for people<br >Move with purpose<br >Create lasting communities<br >If these values sound like you and describe people you want to work with you will thrive at Xplor<p> <p>As an Xplorer you will be part of a global network of talented colleagues who will support your success We look for commonalities and shared passions and give people the tools they need to deliver great work and grow at speed<p> <p><strong>Some of the perks of working with us <strong><p> <ul><li>Base salary of $50000 with uncapped commission First year estimated on target earnings of approximately $65000 $70000 with year over year growth potential<li> <li>12 weeks Gender Neutral Paid Parental Leave for both primary and secondary carer<li> <li>GiveBackDaysCommitment to social impact 3 extra days off to volunteer and give back to your local community<li> <li>Ongoing dedication to Diversity amp Inclusion initiatives such as DampI Council Global Mentorship Program<li> <li>Access to free mental health support<li> <li>Flexible working arrangements<li> <ul><p><strong>Our hub locations provide<strong><p> <ul><li>Engagement activities such as field days monthly company lunches quarterly events and department outings<li> <li>Regularly sanitized environment with protective equipment <li> <li>Dog Days<li> <li>Catered lunches plus free snacks and drinks<li> <li>Ping pong foosball basketball and other onsite games<li> <ul><p><strong>Ready to apply<strong><p> <p>To start your application please submit your resume and well be in touch as soon as we can Please include the word moonshot at the top of your message to the Hiring Manager so that we know you took the time to read our job ad<p> <p><p> <p><strong>More about us<strong> <p> <p>Xplor Technologies is a global platform integrating SaaS solutions embedded payments and Commerce Accelerating Technologies to help businesses succeed Xplor provides enterprisegrade SaaS solutions for businesses in everyday life verticals Childcare amp Education Fitness amp Wellbeing Field Services and Personal Services and a global cloudbased payment processing platform<p> <p>Xplor Technologies serves over 78000 customers that processed over $36 billion in payments operating across 20 markets in 2022 <p> <p><strong>Good to know<strong><p> <p>To be considered for employment you must be legally authorized to work in the location country youre applying for Xplor does not sponsor visas either at the time of hire or at any later time <p> <p>We kindly ask you to apply through our careers portal or external job boards <u>only<u> Please dont send your application via email<p> <p>To learn more about us and our products please visit wwwxplortechnologiescomuscareers <p> <p>We also invite you to check out our Candidate FAQs for more information about our recruitment process wwwxplortechnologiescomusrecruitmentfaqs<p> <p>Xplor is proud to be an Equal Employment Opportunity employer Were dedicated to attracting retaining and developing our people regardless of gender identity ethnicity sexual orientation disability veteran status and age Applications are encouraged from all sectors of the community <p> <p>All Information will be kept confidential according to EEO guidelines <p> <p>Xplor is committed to the full inclusion of all qualified individuals In keeping with our commitment Xplor will take the steps to assure that people with disabilities are provided reasonable accommodations Accordingly if reasonable accommodation is required to fully participate in the job application or interview process to perform the essential functions of the position andor to receive all other benefits and privileges of employment please contact us via talentxplortechnologiescom <p> <p>We are a 2024 Circle Back Initiative Employer we commit to respond to every applicant<p>
Head of Marketing (Open LMS) COL, Remote
Company: Learning Technologies Group plc
Location: Remote
Posted Mar 11, 2024
<p>OpenLMS is hiring for a Senior Director of Product Marketing to lead our Global Marketing team<p> <p>In this role you will own the marketing plan from concept to execution and act as a core member of our Executive Leadership team Youll bring a strategic opinionated and resultsdriven mindset coupled with a passion for developing the members of your international marketing team<p> <p><b>The company<b> <p><p>Open LMS is a Moodlebased Learning Management System that helps educators improve the learning experience and outcomes of millions of learners across the globe In partnership with our community of educators we continually innovate to better enable educators parents and learners of all types to teach learn connect and communicate whenever they want and wherever they are Most importantly we help every student achieve their full potential through access to lifelong learning<p> <p>For more information about Open LMS please visit our website and to get a feel for our culture and meet members of the team hit our YouTube channel<p> <p><b><br ><b><b>The role<b> <p><p>Are you a proven Marketing Growth Leader looking for an opportunity to continuously drive and improve the brand personality and business results while taking on new challenges and advancing your career Do you believe a companys product includes every point at which clients or prospects interact with the company If yes and youre an enthusiastic leader with the ability to balance bigpicture thinking with a nimble try it measure it refine and repeat mindset we have the perfect job for you<p> <p>We are looking for a Senior Director of Marketing to join our team and help us drive bottomline growth We are looking for a thoughtful leader who will own both strategic and tactical execution across the entire marketing mix This will include accountability for core growth metrics such as brand awareness opportunity generation pipeline generation and marketing efficiency from planning to execution<p> <p>We want to use creative nimble costeffective strategies to help the business acquire and retain customers We are looking for someone who is obsessive curious analytical and knows how to set growth priorities identify channels for customer acquisition measure success and scale growth Its important to us that our next marketing leader brings a datadriven mindset to inform evaluate and continually improve how we invest our time and budget across our different marketing channels <p> <p>At OpenLMS youll have the opportunity to lead a small but mighty marketing team and work crossfunctionally with other teams like sales product and customer success Youll also partner with our group central services who will provide support in areas such as paid media SEO website optimization content and events <p> <p>This role will suit an experienced Marketing leader with experience of scaling a SaaS business to the next level The role is remote based but will require some occasional travel to Nashville Tennessee and other locations as deemed necessary<p> <p><b><br ><b><b>Why us<b> <p><p>Like you were passionate about growth change and challenging ourselves to our work better and smarter year after year In this role youll be a key player in our growth This is your chance to work with a group of people who want you to be opinionated about the work we do and how we do it We welcome your thoughtful challenge curiosity creativity and dataled ideas<p> <p><b><br ><b><b>What youll be doing<b> <p><p>As our ideal candidate you will be ambitious and eager to advance in the next stage of your career Youll bring both a people focus and a metricsdriven mindset to the role Youll have experience growing a SaaS business in excess of USD $25m annual revenue and can<p> <p>● own drive and contribute to the Global strategy across all marketing channels<p> <p>● create implement and drive multichannel marketing and growth strategies to maximize global growth brand awareness customer acquisition and revenue retention <p> <p>● effectively manage marketing spend in line with the growth and business strategy and make positive impact on our regional and Global PampL<p> <p>● perform regular and consistent analysis of all channels and identify key success metrics<p> <p>● maintain constant awareness of market positioning amongst competitors using data and insight to suggest creative and bold ways to improve the brand proposition within the market<p> <p>● be a customer champion spearheading robust datadriven initiatives to grow overall reach and optimize each stage of the customer journey<p> <p>● provide forecasting and reporting of performance to the Managing Director amp wider Executive Team<p> <p>● collaborate and leverage crossfunctional marketing services teams to develop briefs and operational execution plans <p> <p>● develop lead and coach an international Marketing team<p> <p>● support a wide network of global channel partners in driving marketing initiatives in many regions and languages<p> <p>● align and support department heads CS Sales Product to maximize operational efficiencies across the business<p> <p>● test launch and scale growth opportunities and channels with a global vision<p> <p><b><br ><b><b>Skills and qualities<b> <p><p>Were looking for great people who will contribute to a culture that cares about team members clients prospects and our business results Were excited to learn from you as well as teach and support you as needed <p> <p>You should be<p> <p>● Kind constructive thoughtful and collaborative<p> <p>● Curious organized and methodical in your approach to developing and continually refining marketing programs that drive measurable results<p> <p>● Experienced with a nimble scalable modern toolbased marketing environment<p> <p>● Knowledgeable of SEO factors and key algorithm updates<p> <p>● Familiar with web analytics and AB testing tools<p> <p>● Capable of nurturing a global team in varied time zones <p> <p>● Able to apply strong analytical and problemsolving skills to complex issues<p> <p>● Experienced in or familiar with growth hacking concepts and experimental mindset<p> <p>● A leader with proven ability to build creative collaborative teams develop people and link performance to overall business objectives<p> <p>● Arriving with excellent written and oral communication skills and a great appreciation for specificity simplicity and humanity in copywriting <p> <p>Open LMS is an equal employment opportunityaffirmative action employer and considers qualified applicants for employment without regard to race gender age color religion national origin marital status disability sexual orientation or any other protected factor<p>
Technical Support Analyst
Company: Alertus Technologies
Location: Baltimore, MD
Posted Mar 11, 2024
<p><b>Company Description<b><p> <p>When minutes matter seconds count As a pioneer and market leader in mass notification our mission is to empower organizations to protect lives secure assets and maintain business continuity Alertus is experiencing unprecedented growth in all markets and were looking for likeminded individuals who take pride in offering welldeveloped and invaluable life safety products to an engaged customer base <p> <p><br ><p> <p><b>Job Description<b><p> <p>We are looking for a motivated troubleshooter to play a critical role in driving Alertus rapid growth The Technical Support Analyst will report to the Technical Support Manager and will be a key player in bringing our mission to life In this role you will be responsible for keeping our customers installed Alertus systems at full readiness by combining deep technical knowledge with exceptional customer service<p> <p><br ><p> <p>Our ideal candidate is a technical versatile problemsolver with a strong desire to always provide the best and most efficient customer service<p> <p><br ><p> <p><b><i>This position is expected to cover the shift from 1030am7pm EST<i><b><p> <p><b>A Day in the Life<b> <p><ul><li>Troubleshoot both Alertus hardware and software solutions with the customer to resolve technical roadblocks<li> <li>Provide exceptional customer service via phone email and screen share tools<li> <li>Collaborate with the Product Development team to identify diagnose and resolve any software or hardware faults<li> <li>Prioritize support requests in our Salesforce ticketing system based on set levels of immediacy<li> <li>Support colleagues during the testing troubleshooting and problem replication phases of product life cycles<li> <li>Provide guidance to customers on installing Alertus solutions<li> <li>Collect and analyze detailed information to categorize and document requests<li> <li>Proactively analyze recurring issues and create innovative solutions <li> <li>Develop written checklists for typical problems and recommend procedures and controls for problem prevention<li> <li>Research open issues thoroughly and quickly address those issues toward an accurate resolution<li> <li>Leverage existing toolset to grow Alertus solution knowledge base<li> <ul><p><b>Required Skills<b> <p><ul><li>35 years prior experience working in a technical help desk or call center environment<li> <li>Flexibility to work different shifts<li> <li>Ability to participate in mandatory oncall rotation to maintain support coverage during nights weekends and company holidays<li> <li>Ability to communicate technical topics to both technical and nontechnical audiences via phone email etc<li> <li>Strong customer service mindset Proficiency in core networking concepts such as DNS DHCP HTTPS and TLS<li> <li>Ability to multitask and prioritize in a fastpaced ever changing environment<li> <li>Knowledge of IT security principles and policies that impact network environments<li> <li>Experience in the administration process of Windows domain and Active Directory<li> <ul><p><b>Desired Skills<b> <p><ul><li>Understanding of Linux and MacOS Administration<li> <li>Experience with Active Directory design and administration tasks<li> <li>Ability to develop expertise in application support involving REST and API integrations<li> <li>Windows Workstation Deployment and Administration skills<li> <li>Experience with supporting web applications <li> <li>Experience with Cisco andor Avaya VOIP solutions<li> <li>Small electronics or IoT device support experience <li> <ul><p><b>Education and Experience<b> <p><ul><li>Bachelors degree in STEM or related technical field such as Computer Science Computer andor Electrical Engineering Information Technology<li> <li>Net+ Security+ or similar certification<li> <li>35 years prior experience working in a technical help desk or call center environment<li> <ul><p><b>Alertus Career Advantages<b> <p><ul><li>Competitive salary<li> <li>Business casual environment<li> <li>Generous vacation plan<li> <li>Being part of a fastpaced and growing company<li> <li>Rewarding experience of bringing lifesaving solutions to schools and organizations worldwide<li> <li>Regular company social and teambuilding events<li> <li>Circle of Excellence Rewards Trip<li> <ul><p> <p><p><br ><p> <p><br ><p> <p>All applicants who wish to be employed by Alertus regardless of work location must be fully vaccinated or in the progress of vaccination by the first day of their employment some exceptions may be considered if within the guidelines of the company policy Proof of vaccination or exemption must be provided prior to their start date <p> <p><br ><p> <p>Protecting people from harm is what we do Its our mission and our passion As a company dedicated to developing advanced technologies to help save lives we feel strongly that our employees protect themselves and others from a potentially fatal virus We encourage everyone who can safely do so to vaccinate against COVID19<p> <p><br ><p> <p>All your information will be kept confidential according to EEO guidelines<p> <p><br ><p> <p>EEOAA Employer MFDV <p> <p><br ><p> <p><b>AT THIS TIME ALERTUS DOES NOT PROVIDE VISA SPONSORSHIP<b><p> <p><br ><p> <p><p>