Jobs at Tyler Technologies
363,295 open positions
Tyler Technologies, headquartered in Tyler, Texas, builds cloud‑based software for local governments, schools, and public‑sector agencies. Their flagship products—Tyler GEMS for municipal finance, Tyler School Admin for K‑12 districts, and Tyler GIS—help municipalities manage budgets, services, and public data with a focus on compliance and scalability.
The company hires across software engineering, data science, product management, cybersecurity, compliance, and customer success. Engineers work on microservices, APIs, and UI components using Java, C#, Python, and React, while product managers iterate on dashboards that track city‑wide metrics. Clients demand rapid delivery and high uptime, so roles emphasize Agile practices, automation, and continuous integration.
Job Transparency’s listings include verified base salary ranges, signing bonuses, equity offers, and 360‑degree employee sentiment scores. By comparing Tyler’s data with industry benchmarks, candidates can negotiate better offers and identify departments where the pay gap is narrow, ensuring a realistic expectation before submitting an application.
Sr Backend Software Engineer - AWS, REST API, DevOps
Company: Mavensoft Technologies
Location: Portland, OR
Posted Sep 18, 2023
Scrum / Kanban experience required - Design thinking preferred Duties: Lead back-end feature/solution delivery with diverse team members Deliver solutions using scalable, resilient, cloud-native patterns Collaborate with cross-functional teams, including front-end developers, product managers, and DevOps engineers, to define API requirements and translate them into technical specifications Create High Level and Low Level Designs to review with architects, principal engineers, and other leads for alignment Design, develop, deploy, and maintain RESTful APIs and microservices on AWS, using technologies such as AWS Lambda, API Gateway, DynamoDB, RDS, and more. Deliver well-documented and well-tested code, as well as conduct and approve code via peer reviews Optimize API performance, responsiveness, and scalability to support growing user demands and traffic spikes Implement authentication and authorization mechanisms to ensure data security and access control Partner in the design and development of a technical solution that meets the needs of the business and aligns with architectural and quality standards Independently identify, define, directs, and/or performs analysis to resolve complex issues and greenfield design Actively contribute to the company's technical documentation, sharing knowledge and promoting best practices Responsibilities Include: Participate in the design and development of a technical solutions Ensure the effective and quality performance of assigned components Ensure knowledge sharing within the team and across teams Deliver functional, reliable, secure, well tested, and performant code Email your resume to: [email protected] To learn more about Mavensoft visit us online at http://www.mavensoft.com/ Work with tools and frameworks to insure the security, reliability, and maintainability of our cloud container platform, with a good understanding of distributed systems Utilize continuous delivery (CI/CD) patterns and software-defined infrastructure in a DevOps and micro-services focused organization, automate deployment pipelines, and manage infrastructure as code using tools like CloudFormation or Terraform. Diverse and deep experience in data management, Template technologies, micro- services, RESTful API design principles such as versioning, pagination, error handling, and authentication Advanced working knowledge with NoSQL data stores such as DynamoDB and optional Graph DB, and other AWS services such as Lambda, API Gateway, DynamoDB, RDS, SQS, SNS, etc. Experience with observability tools such as New Relic, SignalFx, and Splunk Familiarity with serverless architecture and event-driven programming Experience working in a large-scale agile environment Knowledge of various continuous delivery patterns & CI/CD pipelines, version control systems (e.g., Git), and automated testing frameworks Strong problem-solving skills, an innovative mindset, and a proactive approach to challenges Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical stakeholders Experience working in an Agile development environment. Role: Sr. Back-End Developer -Python, AWS, Node.JS, APIs Duration: 6 Months (Contract) W2 Location: Beaverton, OR (100% Remote) Key Skills: AWS, Python, Typescript, Node.js, Java, APIs, Kafka Streams, NoSQL, RESTful, Skills / Qualifications: Bachelor's degree in Computer Science or Engineering, Information Systems, or similar field or combination of relevant professional experience, education, and training 4+ years of deep experience in deployments/developments in the public cloud infrastructure (AWS preferred: DynamoDB, S3, lambdas, open search, typescript, Python, Node.js, Java, APIs, Kafka Streams, Security groups etc.)
Talent Acquisition Coordinator
Company: Mavensoft Technologies
Location: Portland, OR
Posted Sep 18, 2023
Collects and files documentation, including job descriptions, requisitions, assessment results and hiring matrices. Responsibilities: Recruitment Support Under direction, schedules candidate assessments and interviews. Customer Service Responds to routine questions from candidates regarding drug tests, interviews, and the application process. Answering candidate and hiring manager questions Entering sensitive data to hire employees into necessary systems. Administrative Support Responds to recruiter requests for support in scheduling meetings, filing documents, and preparing for presentations and meetings. Job Duties: The bulk of the support is scheduling interviews both over the phone and email. Education requirements: High school diploma or equivalent Experience Typically two or more years in human resources, customer service or related field. Working on an I-9 audit. Enters information into talent acquisition system or electronic record-keeping system as appropriate. Supporting the new hire onboarding program "Power Forward" with communications and on-site support 1-3 times a month.
Business Analyst Sr
Company: Mavensoft Technologies
Location: Hartford, CT
Posted Sep 16, 2023
Must possess excellent communication, organizational, and facilitation skills, and attention to detail. Must have proficiency in Microsoft Word, PowerPoint, Microsoft Excel, SharePoint and Outlook. • Excellent communication, presentation, collaboration, writing and interpersonal skills. Bachelor's degree in human resource management, education, communication, social work or related field, or equivalent work experience. • Must be very organized, proactive, self-motivated and self-directed, and able to perform with minimal supervision. Excellent understanding of adult learning and instructional design principles, best practices, and learning sciences particularly in the areas of training and facilitation methods. Experience with Connecticut's child welfare policies and practices, including federal CCWIS regulations and compliance, preferred. Assist with overseeing the vendor training deliverables. Assist with needs analysis, design, and development of training courses for agency staff. Experience with e-learning software (such as Articulate) and learning management systems (Saba) preferred.
Customer Success Manager
Company: Cobb Technologies
Location: Richmond, VA
Posted Sep 18, 2023
Cobb's success is based on our corporate philosophy that employee satisfaction translates into customer satisfaction. Cobb offers a high-energy environment where the atmosphere is open, friendly, team-oriented, and where you are recognized for your contributions. To apply for this position, visit: Cobb Technologies is the leading independent office technology dealer in Virginia. (May substitute experience in relative field for degree).Two or more years business to business customer service experience.Industry experience preferred. Cobb Technologies is consistently looking for talented and motivated team members to join our diverse and dedicated workforce. Working Procedures Secure and place service and equipment supply orders taking into consideration delivery dates and inventory levels for fulfillment.Handle all correspondence and customer matters with the most care and in strict confidence.Set up and administer customer maintenance contracts.Conduct complex billing research and support internal and external customer report requests.Maintain current contract renewals and follow proper procedures.Manage customer escalations via quality customer relationships; providing status to external and internal customers.Records all specified data and maintains files in compliance with Company procedures.Liaise between the customer and internal teams.Respond to all individuals in a professional and courteous mannerReceive oral and written instructions from the Director of Customer SuccessCoordinate Fleetview and Imageware Remote meter processing where applicable.Keep files and work area in a neat and orderly fashion.Follow company policy and safety regulations.Work overtime, weekends if necessary.Assume any additional duties that may be assigned. To do so, our Customer Success Managers routinely post their daily work, hold a commitment to accurately reconciling billing, and use their strong organization skills when supporting delivery and service operations. Our Customer Success Managers build and maintain relationships with our customers by providing prompt and accurate service, and drive customer retention and growth by quickly facilitating customer requests and inquiries. Primary Functions Responsible for post-sales account management for an assigned base of business customers.Execute timely and accurate equipment billing.Enter, review and maintain customer and contract billing data.Audit and administer meter readings and service level billing requirements for the assigned customer base.Analyze billing and renewal reports and compare to contract terms to evaluate and assist with price increases and escalations.Initiate and maintain a positive contact with existing and potential customers.Identify the customer's needs for supplies and service.Ensure the timely and successful execution of customer requests.Provide back up for the SIMS Center and receptionists if necessary.
Application Support Engineer, Enterprise Justice
Company: Tyler Technologies
Location: Dallas-Fort Worth, TX
Posted Sep 17, 2023
Qualifications BS/BA degree in related field or equivalent experience is required.Demonstrated knowledge of software development practices, computer science theory, and understanding of relevant technologies.Professional work experience with the following technologies:.Net / C (or similar high level language) - RequiredSQL Server 2005/2008 - RequiredAbility to write and execute Microsoft SQL scripts - RequiredVB Script, JavaScript, PHP, or similar scripting language - RequiredDHTML - DesiredXML/XSD/XSLT - DesiredVisual Basic 6 - DesiredWPF - DesiredAbility to work well both independently and within a team environment.Demonstrated ability to test or debug source code in reasonable time frames.Demonstrated basic understanding of product architecture and underlying technologies.Excellent interpersonal skills including verbal and written communication skills, teamwork, and customer service skills. Responsibilities Work with internal and external customers on resolving complex technical issues.Participate in diagnosing, analyzing and troubleshooting code, documenting and implementing functionally appropriate, technically sound, and well-integrated application systems.Assist Support Specialists, Implementation Specialists, and Project Managers in establishing issue priorities to ensure a timely and effective response and solution.Analyze and resolve customer issues, escalating to other departments as identified.Track and recognize knowledge opportunities to performs additional training as needed.Review business requirements documentationServe as escalation path for Technical Support Specialists, working on the most complex and/or urgent support incidents.Produce internal support documentation as needed.Perform other job-related duties and responsibilities as may be assigned from time to time. This position is focused on analyzing source code to troubleshoot software, data, or configuration problems within Tyler applications according to technical specifications and system designs. Description An Application Support Engineer provides advanced technical support for Tyler software products.
Customer Success Manager Lead
Company: Cobb Technologies
Location: Richmond, VA
Posted Sep 18, 2023
Cobb's success is based on our corporate philosophy that employee satisfaction translates into customer satisfaction. To apply for this position, visit: Cobb offers a high-energy environment where the atmosphere is open, friendly, team-oriented, and where you are recognized for your contributions. The Lead will utilize their leadership skills and be responsible for training and guiding members of the Customer Success Team. Cobb Technologies is the leading independent office technology dealer in Virginia. (May substitute experience in relative field for degree).Three or more years business to business customer service experience.Industry experience preferred.Former Manager or Lead Experience preferred.Proficient in using E-Automation and M-files Cobb Technologies is consistently looking for talented and motivated team members to join our diverse and dedicated workforce. To do so, our Customer Success Manager Lead will routinely post their daily work, hold a commitment to accurately reconciling billing, and use their strong organization skills when supporting delivery and service operations. Our Customer Success Manager Lead will continue to build and maintain relationships with our customers by providing prompt and accurate service, and drive customer retention and growth by quickly facilitating customer requests and inquiries. Primary Functions Responsible for post-sales account management for an assigned base of business customers.Execute timely and accurate equipment billing.Enter, review and maintain customer and contract billing data.Audit and administer meter readings and service level billing requirements for the assigned customer base.Analyze billing and renewal reports and compare to contract terms to evaluate and assist with price increases and escalations.Initiate and maintain a positive contact with existing and potential customers.Identify the customer's needs for supplies and service.Ensure the timely and successful execution of customer requests.Provide back up for the SIMS Center and receptionists if necessary.Train new Customer Success ManagersAssist Customer Success Managers with technical questionsResolve issues with customers and assist team members with doing so Working Procedures Secure and place service and equipment supply orders taking into consideration delivery dates and inventory levels for fulfillment.Handle all correspondence and customer matters with the most care and in strict confidence.Set up and administer customer maintenance contracts.Conduct complex billing research and support internal and external customer report requests.Maintain current contract renewals and follow proper procedures.Manage customer escalations via quality customer relationships; providing status to external and internal customers.Records all specified data and maintains files in compliance with Company procedures.Liaise between the customer and internal teams.Respond to all individuals in a professional and courteous mannerReceive oral and written instructions from the Director of Customer SuccessCoordinate Fleetview and Imageware Remote meter processing where applicable.Keep files and work area in a neat and orderly fashion.Follow company policy and safety regulations.Work overtime, weekends if necessary.Assume any additional duties that may be assigned.Train and guide other team members as questions arise Job Requirements Highly self-motivated.Self-reliant.Understanding of SAP order to cash process.Ability to prioritize among competing tasks.Critical thinking and problem-solving skills.Keen attention to detail, accuracy and adherence to deadlines.Goal oriented/doesn't accept status quo.Highly assertive.Ability to interact with all personalities and able to work well in a team-oriented environment.Advanced knowledge in Microsoft Office, Excel and windows-based applications.Good communication and interpersonal skills.Natural relationship builder with integrity, reliability and maturity.Associate Degree or higher. You will partner with the Director of Customer Success and aid in being a resource to the Customer Succes Managers.
Payroll Specialist
Company: Orbis Technologies, Inc.
Location: Baltimore, MD
Posted Sep 18, 2023
Contiem employs and promotes a highly talented and diverse workforce and environment, without regard to race, color, religion, gender, national origin, or any other protected class. Duties, responsibilities, and activities may change at any time, with or without notice. Job Benefits 3 weeks of PTO, 8 paid holidays, 5 additional days for life events such as adoption, childbirth, and marriage.Free medical, dental, vision, life insurance and disability coverage.401(k) with 100% match of up to 4% of contributions and with immediate vesting.Commuting allowance for in-office positions.Tuition & Professional Membership Reimbursement.Employee Referral bonus. Please note, this job description does not cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Preferred Skills & Qualifications: Any additional certifications, etc. Additional Duties: Facilitates audits by providing records and documentation to auditors.Identifies and recommends updates to payroll accounting software, systems, and procedures.Establish and maintain strong, collaborative relationships with colleagues.Foster an environment of strong ethics, morale, and teamwork.Assist with special projects and perform other duties as assigned. Essential Duties & Responsibilities: Process monthly payroll and related records for Exempt and Non-Exempt employees, which entails managing direct deposits, benefits withholding, payroll deductions, garnishments and levies, flexible spending accounts, federal and state payroll tax deposits and returns, new hire reports, federal payroll summaries, W-2s, wage, etc.Communicate with managers regarding timesheet approval, ensuring approvals are submitted on time and following up with any delinquent reporting.Ensure compliance with all applicable state and federal wage and hour laws.Responsible for corporate compliance with local, state, and federal regulations and filing local, state, and federal payroll tax returns.Oversee the registration of employers with federal, state, and local authorities for all withholding and unemployment compensation taxes.Additional functions may include managing state registrations for business and sales tax.Prepare and record payroll journal entries into the accounting system.Reconcile payroll tax reporting after each payroll cycle to ensure accurate remittance and filing of data that is sent to the tax service provider.Reconcile payroll accounts monthly, summarizing deductions and withholdings for reporting, researching, and responding to budget variances and/or reconciling item inquiries.Partner with the Corporate Accountant and HR to ensure rewards and benefits are accurately reported in the accounting system.Responsible for new employee onboarding, payroll set-up, terminations, and changes to pay rates. Experience and Skills Mandatory Requirements & Qualifications: U.S. citizenship.Bachelor's degree in Accounting is required.Minimum of 2-5 years of payroll and accounting experience.Experience with Paylocity a plus.Acumatica / JAMIS ERP systems knowledge is a plus.Proficiency in Microsoft Office, including Excel to include v-lookups, pivot tables, and formatting.Passion for excellent customer service for internal Team Members.Thorough understanding of Workers' Compensation coding and state audit requirements.Ability to maintain payroll information and the highest levels of confidentiality.Knowledge of benefits administration and its impact on payroll files.Experience processing multi-state payroll.Experience in reporting Payroll information to external agencies.Experience recording Journal Entries into accounting software and reconciling payroll data to the General Ledger.Solid knowledge of internal controls around the payroll function.Ability to create ad-hoc reporting in Excel and within a payroll system to reduce processing time.Strong analytical, mathematical, and critical thinking skills.Working knowledge of budgets, accounts, and basic accounting procedures.Excellent interpersonal, written, and verbal communication skills.Strong project management skills, with familiarity in managing multiple projects/activities in a dynamic, fast- paced environment.Working knowledge of general human resources principles and how they impact payroll procedures.Adaptability and flexibility. ** The Payroll Specialist will oversee and supervise the payroll functions of the organization, ensuring payroll is processed on time, accurately, and in compliance with government regulations.
Product Owner III
Company: PDI Technologies
Location: Other US Location
Posted Sep 19, 2023
We agree not to discriminate against any employee or job applicant because of race, color, religion, national origin, sex, physical or mental disability, or age. By “Connecting Convenience” across the globe, we empower businesses to increase productivity, make more informed decisions, and engage faster with their customers.We offer:Comprehensive benefits package including health, dental, and vision coverage effective immediatelyFully flexible remote work environment Matching Group Retirement Savings PlanPTO effective immediately Quarterly self-investment allowance for personal and professional development, health and wellness, entertainment, travel, charitable giving, tech, travel, etc.Strong culture that values authenticity, trust, curiosity, and diversity of thought Our Commitment to Diversity, Inclusion & Belonging At PDI Technologies, diversity is embraced. We are committed to cultivating an environment that is safe, welcoming, and inclusive for all individuals. Prior experience in Product Management, Product Owner, or Business Analyst role for a consumer-focused mobile app, website, and CRM (Customer Relationships Management) tool is highly desired.What You’ll Do: Work closely with system users (customers, partners, consulting) to understand product needs and translate them into actionable user storiesManage team backlog in ALM tools such as Aha!, Jira, Azure DevOpsStay aligned with product management on product vision, roadmaps, and prioritiesEnsure that product backlogs are prioritized, and properly balanced between product and maintenanceConducting backlog refinement meetings, sprint reviews, and product demosAttend sprint planning meetings, work with the team to define sprint goalsCollaborate with the team regularly to review output during sprints, answer questions about desired functionality/outcomesGuide the scrum teams in breaking down user stories, defining acceptance criteriaEnsure the team has the appropriate number of stories in the backlog prepared for sprint planning, monitor ready stories vs. velocityWork closely with Support to understand and prioritize customer reported issuesWhy PDI Technologies? PDI Technologies, Inc. resides at the intersection of productivity and sales growth, delivering powerful solutions that serve as the backbone of the convenience retail and petroleum wholesale ecosystem. PDI Technologies is an Equal Opportunity Employer. The Product Manager works closely with key business stakeholders and customers to visualize, define and deliver the product roadmap. As a Product Manager, you must have a well-developed creative process to generate, develop, and curate new ideas. Location: US Remote, Temple, TX preferred Employee Level: Individual ContributorCareer Level: Mid-Level to Experienced What You Need: Bachelor’s degree in Business or Computer Science, or equivalent work experience2 - 5 years of experience working as a business analyst, product manager, product owner or similar role, or 2 – 5 years of retail convenience experience At least 2 years of experience working as a Scrum product ownerHighly motivated self-starter with a desire to help others and take actionRequires strong written and verbal communication skills with the ability to translate technical concepts into non-technical termsAbility to independently work as a contributing member in a high-paced and focused teamAbility to multi-task and prioritize tasks with competing deadlinesStrong problem-solving and analytical skills with the ability to work under pressureAbility to socialize ideas and influence decisions without direct authorityCollaborative in nature with a strong desire to dig in and learn independently and as well as through asking questionsConsiders ‘best-practice’ standards, as well as departmental policies and proceduresExcellent written and verbal communication skillsExcellent organizational, time management and multi-tasking skillsUnderstanding of product and sprint backlog tracking, burn-down metrics, velocity, and work breakdownsUnderstands the fundamentals of software development processes and proceduresSharp analytical and problem-solving skillsCreative thinker with a visionExcellent attention to detailsIn-depth knowledge of Agile process and principles Domain experience in the petroleum Industry ERP, Logistics & Pricing solutions preferred.Must be legally permitted to work in the United StatesAbout the Job:PDI Technologies is looking for a Product Manager to help manage multiple simultaneous projects of varying sizes from start to finish for our nationwide consumer facing loyalty program. The PM will determine the ideas to be worked on based on feedback received from strategy and development processes within the company.
SaaS Technical Support Engineer
Company: Agilent Technologies
Location: Washington DC
Posted Sep 16, 2023
All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. All individuals, regardless of personal characteristics, are encouraged to apply. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Agilent Technologies, Inc., is committed to diversity in the workplace and strives to support candidates with disabilities. Our pay ranges are determined by role, level, and location. For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility. Responsibilities: Develop a strong partnership across various Agilent Teams, such as our Support Operations Team, R&D, Customer Success, Product Marketing, etc.Creatively problem solve when difficult situations arise and help customers and internal teams resolve technical challenges.Demonstrate the ability to research, document, and prioritize customer issues, leveraging internal tools.Create and update Knowledge Base materials dedicated towards operational efficiency.Share methodologies with Support Team, to enhance the quality and efficiency of customer support.Assist R&D and Product Teams with debugging, troubleshooting, and taking responsibility to see that the issue is fully resolved.Escalate any issues in an appropriate and timely manner, to internal teams, management, and additional stakeholders, when required.Understand the follow-the-sun support model and provide consistent hand-offs to the next geography, based on urgency and severity of an issue.Be driven for excellence, speed, and accountability. LI-DT1 The US pay range for this full-time position is $30.08 - $47.00/hr, plus eligibility for bonus, stock and benefits. Qualifications Bachelor's or Master's Degree or equivalentPost-graduate, certification, and/or license may be required2+ years of professional experience in Technical Support and/or working with customers within a SaaS or enterprise software-related fieldYou must possess excellent critical thinking and communication skills, to deliver outstanding Customer SupportAbility to effectively prioritize and escalate customer issues as neededYou must have excellent analytical, problem-solving, and troubleshooting skillsAbility to multi-task and perform effectively in critical situationsYou must be comfortable interacting with all levels of customers and managementSelf-motivated and directed individual, with the ability to work independently and be a collaborative team memberAbility to work in a cross-functional work environment and can "get things done" in a fast-paced environmentUnderstanding of integration technologies, XML, APIs (GET, POST, PUT, etc) .Experience in front-end web tier (HTML, DHTML, JavaScript, CSS, etc). Additional details are available at: https://careers.agilent.com/locations/americas/united-states/ Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer.
Talent Acquisition Coordinator
Company: Mavensoft Technologies
Location: Portland, OR
Posted Sep 16, 2023
Collects and files documentation, including job descriptions, requisitions, assessment results and hiring matrices. Customer Service Responds to routine questions from candidates regarding drug tests, interviews, and the application process. Responsibilities: Recruitment Support Under direction, schedules candidate assessments and interviews. Education requirements: High school diploma or equivalent Experience Typically two or more years in human resources, customer service or related field. Administrative Support Responds to recruiter requests for support in scheduling meetings, filing documents, and preparing for presentations and meetings. Job Duties: The bulk of the support is scheduling interviews both over the phone and email. Answering candidate and hiring manager questions Entering sensitive data to hire employees into necessary systems. Email your resume to: [email protected] To learn more about Mavensoft visit us online at http://www.mavensoft.com/ Enters information into talent acquisition system or electronic record-keeping system as appropriate. This coordinator position will be a remote working environment.
SaaS Technical Support Engineer
Company: Agilent Technologies
Location: Washington DC
Posted Sep 16, 2023
All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. All individuals, regardless of personal characteristics, are encouraged to apply. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Agilent Technologies, Inc., is committed to diversity in the workplace and strives to support candidates with disabilities. Our pay ranges are determined by role, level, and location. For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility. Responsibilities: Develop a strong partnership across various Agilent Teams, such as our Support Operations Team, R&D, Customer Success, Product Marketing, etc.Creatively problem solve when difficult situations arise and help customers and internal teams resolve technical challenges.Demonstrate the ability to research, document, and prioritize customer issues, leveraging internal tools.Create and update Knowledge Base materials dedicated towards operational efficiency.Share methodologies with Support Team, to enhance the quality and efficiency of customer support.Assist R&D and Product Teams with debugging, troubleshooting, and taking responsibility to see that the issue is fully resolved.Escalate any issues in an appropriate and timely manner, to internal teams, management, and additional stakeholders, when required.Understand the follow-the-sun support model and provide consistent hand-offs to the next geography, based on urgency and severity of an issue.Be driven for excellence, speed, and accountability. LI-DT1 The US pay range for this full-time position is $30.08 - $47.00/hr, plus eligibility for bonus, stock and benefits. Qualifications Bachelor's or Master's Degree or equivalentPost-graduate, certification, and/or license may be required2+ years of professional experience in Technical Support and/or working with customers within a SaaS or enterprise software-related fieldYou must possess excellent critical thinking and communication skills, to deliver outstanding Customer SupportAbility to effectively prioritize and escalate customer issues as neededYou must have excellent analytical, problem-solving, and troubleshooting skillsAbility to multi-task and perform effectively in critical situationsYou must be comfortable interacting with all levels of customers and managementSelf-motivated and directed individual, with the ability to work independently and be a collaborative team memberAbility to work in a cross-functional work environment and can "get things done" in a fast-paced environmentUnderstanding of integration technologies, XML, APIs (GET, POST, PUT, etc) .Experience in front-end web tier (HTML, DHTML, JavaScript, CSS, etc). Additional details are available at: https://careers.agilent.com/locations/americas/united-states/ Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer.
Project Manager
Company: Tyler Technologies
Location: Washington DC
Posted Sep 18, 2023
They create full-scale project plans, oversee necessary communication documents, direct and manage projects from beginning to end, follow the Federal Division processes and procedures, define project scope, goals and deliverables and collaborate with senior management and stakeholders. Principal Duties and Responsibilities: Learn the features, functions, and standard configuration of the Platform Solution (Federal) Division productsEffectively communicate project expectations to team members and stakeholders in a timely and clear fashionProactively communicate with project stakeholders on an ongoing basisEstimate the resources and participants needed to achieve project goalsDevelop and submit budget proposals, and recommend subsequent budget changes where necessaryWork with Accounting to coordinate project invoicingSet and continually manage project expectations with team members and other stakeholdersDelegate tasks and responsibilities to appropriate personnelIdentify and manage project dependencies and critical pathPlan and schedule project timelines and milestones using appropriate toolsEnsure that all deliverables are of high qualityCollaborate with team-members to define requirementsCollaborate with team-members to define test plans and casesCollaborate with team-members to plan deployment activitiesTrack project milestones, deliverables, project costs, project budget, and manage monthly invoice processDevelop and deliver progress reports, proposals, requirements documentation, and presentationsDetermine the frequency and content of status reports from the project team, analyze results, and troubleshoot problem areasProactively manage changes in project scope, identify potential risks, and develop contingency planDefine project success criteria and disseminate them to involved parties throughout project life cycleBuild, develop, and grow any business relationships vital to the success of the ProjectConduct project post mortems and create a recommendations report in order to identify successful and unsuccessful project elements Requirements: 2-3 years' direct work experience in a project management capacity, including all aspects of project initiation, planning, development execution and deliveryExperience managing software development related projects in Agile and Waterfall environmentsUnderstanding of web-application programming; especially java developmentFamiliarity with database and operating systems, specifically Oracle, SQL Server, UNIX and WindowsFamiliarity with application servers such as Web Logic, WebSphere, and JBossExperience with MS Project, JIRA and ConfluenceProject management certification is preferredStrong written and oral communication skillsStrong interpersonal skillsAbility to work both independently and collaboratively in a team-oriented environmentAbility to quickly defuse tension among project team with sensitivity and discretion should it ariseMust be able to learn, understand, and apply new technologiesAbility to effectively prioritize and execute tasks in a high-pressure environmentAbility to operate after hours to assist with Production sites deployments. In the Federal Division, our Project Managers are intimately familiar with the software development life cycle (SDLC) and they know how to work in a fast-paced, challenging, software-driven environment. Description Our Project Managers are adept multi-taskers who can juggle multiple priorities, provide outstanding service to our customers, work closely with team members, and ensure that together, they achieve an outstanding outcome. Must be able to obtain a U.S. Government Clearance of Secret or higher