Jobs at Upwork
Upwork is the global platform that connects freelancers with businesses, but it also maintains a dedicated tech talent pool. Known for its flexible remote model and data‑driven hiring, Upwork attracts companies looking to scale quickly without a traditional office footprint.
Current openings span software engineering, product management, UX/UI design, data science, and DevOps. Candidates can expect project‑based contracts, hourly or fixed‑price work, and a performance review system that rewards high ratings and repeat clients.
Checking Upwork on Job Transparency gives instant visibility into posted salary ranges, client ratings, and employee sentiment. This transparency lets you compare compensation against industry benchmarks and decide if a role matches your career goals before sending a proposal.
Senior Manager, Video & Offline Growth Marketing
Company: Upwork
Location: Remote
Posted Apr 26, 2024
<p><strong>Senior Manager Video amp Offline Growth Marketing<strong><p> <p>Upwork $UPWK is the worlds work marketplace We serve everyone from oneperson startups to large Fortune 100 enterprises with a powerful trustdriven platform that enables companies and talent to work together in new ways that unlock their potential<p> <p>Last year more than $38 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers<p> <p><em>Driving Upworks Growth through<em> the <em>expansion and optimization of emerging channels<em><p> <p>Your leadership will involve a deep understanding of channel dynamics and the transformation of these channels into significant contributors to the companys growth objectives You will work closely with the Brand Creative and Integrated Marketing teams Moreover your role will require leading our collaboration with media agencies to optimize and maximize the performance of our campaigns<p> <p>This position reporting to the Director of Paid Acquisition demands a proactive approach strategic insight and a commitment to driving results that surpass our growth ambitions<p> <p><strong>Your Responsibilities<strong><p> <ul><li><strong>Strategic Development amp Execution<strong> I lead the strategy and execution of video and offline channels ensuring alignment with our ambitious growth goals and efficient budget use<br ><li> <li><strong>DataDriven Analysis amp Decision Making <strong>Dive deep into channel performance utilize incrementality testing and harness the power of the Media Mix Model to steer campaigns and decide on future investments<br ><li> <li><strong>Agency Partnership Management <strong>Foster and lead the relationship with our media agency ensuring smooth collaboration efficient campaign planning execution measurement and optimization<br ><li> <li><strong>CrossFunctional Collaboration <strong>Work with the Brand Creative and Product Marketing teams to develop cohesive and effective campaigns ensuring alignment across all touchpoints<br ><li> <li><strong>Budget Oversight amp Management <strong>You will be responsible for forecasting tracking and optimizing media budgets You will ensure that investment pacing aligns with performance goals and growth projections adjusting as necessary to achieve maximum ROI<br ><li> <li><strong>Innovation and Channel Growth<strong> Champion a testandlearn agenda to continuously refine and optimize existing tactics while pioneering new channels and strategies Focus on opportunities to scale and increase profitability through media expansion<li> <ul><p><strong>What It Takes To Catch Our Eye<strong><p> <ul><li><strong>Excellence in Media Strategy<strong> Demonstrable success in planning and executing multichannel marketing campaigns especially in video and offline channels<br ><li> <li><strong>Proactive Approach <strong>With a strong bias toward action youre known for quickly turning strategies into actionable plans and confidently driving campaigns forward even in uncharted territories<br ><li> <li><strong>Agency Collaboration Skills<strong> Track record of effectively managing and optimizing relationships with media agencies ensuring campaigns are executed seamlessly and efficiently<li> <li><strong>Ambitious Drive amp Organizational Skills<strong> A continuous hunger for improvement always pushing boundaries and setting higher benchmarks Your strong organizational and project planning skills will be key in managing multiple initiatives<li> <ul><ul><li><strong>Process Excellence and High Standards <strong>Experience setting high standards building and defining processes and maintaining a relentless bias towards action to achieve marketing excellence<br ><li> <li><strong>Intellectual Curiosity <strong>Demonstrated ability to apply business knowledge to marketing problems Strategic marketer who is intellectually curious proactive and collaborative<br ><li> <li><strong>Executive Presence<strong> Possess outstanding written and verbal communication skills effectively articulating complex strategies and results to a wide range of stakeholders<br ><li> <li><strong>SelfMotivation and Independence<strong> Demonstrated ability to be a selfstarter thriving as a remote contributor with a strong sense of accountability and minimal supervision<br ><li> <ul><p><b><strong>Come change how the world works<strong><b> <p><p>At Upwork youll shape talent solutions for how the world works today We are a remotefirst organization working together to create exciting remote work opportunities for a global community of professionals While we have physical offices in San Francisco and Chicago currently we also support hiring of corporate fulltime employees in 19 states in the United States Please speak with a member of our recruitment team to determine whether you are located in a state in which we are hiring corporate fulltime employees <p> <p>At the core of our vibrant culture are shared values that form the foundation of our organization These values revolve around trust risktaking customer focus and excellence Our overarching mission is to create economic opportunities so that people have better lives We foster an environment where individuals are encouraged to bring their authentic selves to work nurturing personal and professional growth through development opportunities mentorship programs and participation in Upwork Belonging Communities<p> <p>We take pride in providing exceptional benefits to our employees These include comprehensive medical insurance coverage for both you and your family unlimited paid time off a 401k plan with matching contributions 12 weeks of paid parental leave and an Employee Stock Purchase Plan To explore these benefits in detail as well as gain insights into our company values working principles and the overall employee experience we invite you to visit our Life at Upwork page<p> <p>Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce As an Equal Opportunity Employer we never discriminate based on race religion color national origin gender including pregnancy childbirth or related medical condition sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristics<p> <p><br ><p> <div> <div> <div> <p><em><span>The annual base salary range for this position in California and Washington is displayed below The range displayed reflects the minimum and maximum salary for this position in California and Washington and individual base pay will depend on your skills qualifications experience and location Additionally this position is eligible for the annual bonus plan or sales incentive plan and eligibility to participate in our long term equity incentive program<span><em><p> <div> <p>Total Annual Compensation<p> <p><span>$136000<span><span><span><span>$184000 USD<span><p> <div> <div> <div> <p><span>To learn more about how Upwork processes and protects your personal information as part of the application process please review our Global Job Applicant Privacy Notice<span><p> <div>
Project Coordinator - Controllership
Company: Upwork
Location: North America
Posted Apr 25, 2024
Upwork, a global work marketplace, is seeking a project coordinator with Oracle Financials and Accounting knowledge, and at least three years of experience. The role involves coordinating internal and external resources, managing project scopes, and reporting progress. The ideal candidate should have strong communication skills, experience with project management software, and familiarity with Google Workspace. Upwork is committed to fostering a diverse and inclusive workforce.
Sr. Financial System Specialist, Corporate FP&A
Company: Upwork
Location: Remote
Posted Apr 24, 2024
<p>Upwork $UPWK is the worlds work marketplace We serve everyone from oneperson startups to large Fortune 100 enterprises with a powerful trustdriven platform that enables companies and talent to work together in new ways that unlock their potential<p> <p>Last year more than $38 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers<p> <p>The FPampA team at Upwork is seeking a dedicated System Support Specialist to elevate our financial system to new heights In this critical role you will act as the expert and power user of the system With a customercentric approach youll address inquiries and concerns from key stakeholders across the business playing a crucial role in identifying developing and implementing system enhancements aligned with the customer needs You will focus on enhancing system functionality creating customized dashboard and reporting capabilities and improving overall user experience<p> <p>Ideal candidates should have experience in FPampA or have worked closely with FPampA teams particularly in budgeting and forecasting areas You will play a key role in developing scalable solutions for FPampA system support that are tailored to different enduser groups therefore understanding our processes and standards is essential If you have a strong analytical mindset and are passionate about enhancing efficiency and driving innovation in financial systems wed love to hear from you<p> <p><strong>Your Responsibilities<strong><p> <ul><li> <p>System Implementation Work alongside offsite consultants and FinSys team during the implementation process to ensure that business requirements are effectively translated into system functionalities<p> <li> <li> <p>Functionality Improvement Collaborate closely with FPampA users and businessend users to identify areas for system enhancement Translate user requirements into technical designs including streamlining and automating workflows enhancing reporting functions and building dashboards <p> <li> <li> <p>System Integrations Partner with Accounting Financial System FinSys and Human Resources Information System HRIS to ensure seamless integration and data flow among key systems Regularly monitor and uphold data consistency and integrity <p> <li> <li> <p>System Administration and User Support Responsible for user access management new user training and serve as level one support for system application issues<p> <li> <li> <p>Process Documentation Develop SOPs and document process flows for user training and SOX compliance purposes Maintain uptodate documentation to facilitate knowledge transfer and support ongoing system maintenance and governance<p> <li> <ul><p><strong>What it takes to catch our eye<strong><p> <ul><li> <p>35 years of handson experience with business and financial software Prior experience with Planful and Adaptive PlanningWorkday is a plus<p> <li> <li> <p>A solid understanding of the rhythms processes and expectations of FPampA teams<p> <li> <li> <p>Proven ability to collaborate with crossfunctional partners to implement process changesimprovements and meet business goals<p> <li> <li> <p>Experience in developing reports and dashboards within the system with a track record of driving automationefficiencies<p> <li> <li> <p>Strategic thinker who is detailoriented with a strong focus on processes and who delves deep to identify underlying issues with a solutionfirst mindset<p> <li> <ul><p> <br ><b>Come change how the world works<b> <p><p>At Upwork youll shape talent solutions for how the world works today We are a remotefirst organization working together to create exciting remote work opportunities for a global community of professionals While we have physical offices in San Francisco and Chicago currently we also support hiring of corporate fulltime employees in 19 states in the United States Please speak with a member of our recruitment team to determine whether you are located in a state in which we are hiring corporate fulltime employees <p> <p>At the core of our vibrant culture are shared values that form the foundation of our organization These values revolve around trust risktaking customer focus and excellence Our overarching mission is to create economic opportunities so that people have better lives We foster an environment where individuals are encouraged to bring their authentic selves to work nurturing personal and professional growth through development opportunities mentorship programs and participation in Upwork Belonging Communities<p> <p>We take pride in providing exceptional benefits to our employees These include comprehensive medical insurance coverage for both you and your family unlimited paid time off a 401k plan with matching contributions 12 weeks of paid parental leave and an Employee Stock Purchase Plan To explore these benefits in detail as well as gain insights into our company values working principles and the overall employee experience we invite you to visit our Life at Upwork page<p> <p>Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce As an Equal Opportunity Employer we never discriminate based on race religion color national origin gender including pregnancy childbirth or related medical condition sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristics<p> <p><br ><br ><p><div> <p><span>To learn more about how Upwork processes and protects your personal information as part of the application process please review our Global Job Applicant Privacy Notice<span><p> <div>
Sr. Enterprise Billing Analyst
Company: Upwork
Location: Remote
Posted Apr 30, 2024
Upwork, a global work marketplace, is seeking a Senior Enterprise Billing Analyst with extensive billing experience. The role involves managing contracts, supporting the Order to Cash process, collaborating with cross-functional teams, and maintaining accurate client records. The ideal candidate should have strong problem-solving skills, proficiency in MS Excel, and excellent interpersonal skills. Upwork offers a remote-first culture, competitive benefits, and a commitment to diversity and inclusion.
Principal AI/ML Engineer - Search & Recommendations
Company: Upwork
Location: USA
Posted Apr 26, 2024
<p class=jobDescription> <p> Upwork $UPWK is the worlds work marketplace We serve everyone from oneperson startups to large Fortune 100 enterprises with a powerful trustdriven platform that enables companies and talent to work together in new ways that unlock their potential <p> <p> Last year more than $38 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers <p> <p> Were looking for an exceptional Principal AIML Engineer to join our Al team in the Search amp Recommendations domain In this role you will be building cuttingedge machine learning models that elevate our AI strategies to drive significant business growth As a Principal ML Engineer you will have the opportunity to work with some of the brightest minds in the industry and contribute to groundbreaking projects that shape the future of work If you are passionate about pushing the boundaries of machine learning thrive in a collaborative resultsoriented culture and are excited about our mission we invite you to join us <p> <p> <p> <h3> <strong> Your Responsibilities <strong> <h3> <ul> <li> <p> Lead the execution of interdepartmental and multiquarter ML initiatives that deliver measurable technical organizational or business impacts in our Search amp Recommendations domain <p> <li> <li> <p> Oversee the performance and continued optimization of our search engine and recommendation systems build machine learning models to improve query understanding and extract user intent and context to deliver accurate relevant and personalized results for users <p> <li> <li> <p> Evaluate performance of search and recommendation systems and models end to end <p> <li> <li> <p> Constantly communicate with the business analytics and engineering counterparts to clarify requirements provide feedback share the discovered data stories with stats charts and formal presentations and finally propose recommendations to maximize the business impact <p> <li> <li> <p> Provide mentorship and guidance to the team fostering their professional growth and enhancing overall team performance <p> <li> <ul> <h3> What it Takes to Catch our Eye <h3> <ul> <li> <p> Extensive industry experience as an ML engineer with expert level knowledge in one or more areas Information Retrieval Recommender Systems LearningtoRank Large Language Models NLP amp NLU Deep Learning Transfer Learning Multitask Learning Graph Neural Network Humanintheloop or similar <p> <li> <li> <p> Handson experience with with both traditional keywordbased search technologies as well as modern search paradigm utilizing vectorbased retrieval algorithms and search systems such as Elasticsearch <p> <li> <li> <p> Experienced with deep learning frameworks such as PyTorch and TensorFlow Large Language Models Generative AI Langchain Transformer models or related <p> <li> <li> <p> Expertise with operationalizing monitoring and scaling machine learning models and pipelines in cloud ecosystems <p> <li> <li> <p> Excellent programming skills with one or more of the following languages python scala java <p> <li> <li> <p> Strong collaborator with product and engineers to deliver solutions with complex requirements in a fast paced team <p> <li> <li> <p> Strong publication track record in top AIML venues <p> <li> <ul> <p> <p> <p> <em> The annual base salary for this position in California and Washington ranges from $220000 $320000 The range displayed reflects the minimum and maximum salary for this position in California and Washington and individual base pay will depend on your skills qualifications experience and location Additionally this position is eligible for the annual bonus plan or sales incentive plan and eligibility to participate in our long term equity incentive program <em> <p> <h3> Come change how the world works <h3> <p> At Upwork youll shape talent solutions for how the world works today We are a remotefirst organization working together to create exciting remote work opportunities for a global community of professionals While we have physical offices in San Francisco and Chicago currently we also support hiring of corporate fulltime employees in 19 states in the United States Please speak with a member of our recruitment team to determine whether you are located in a state in which we are hiring corporate fulltime employees <p> <p> At the core of our vibrant culture are shared values that form the foundation of our organization These values revolve around trust risktaking customer focus and excellence Our overarching mission is to create economic opportunities so that people have better lives We foster an environment where individuals are encouraged to bring their authentic selves to work nurturing personal and professional growth through development opportunities mentorship programs and participation in Upwork Belonging Communities <p> <p> We take pride in providing exceptional benefits to our employees These include comprehensive medical insurance coverage for both you and your family unlimited paid time off a 401k plan with matching contributions 12 weeks of paid parental leave and an Employee Stock Purchase Plan To explore these benefits in detail as well as gain insights into our company values working principles and the overall employee experience we invite you to visit our Life at Upwork page <p> <p> Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce As an Equal Opportunity Employer we never discriminate based on race religion color national origin gender including pregnancy childbirth or related medical condition sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristics <p> <p> <p> <p> <p><p>
Senior Director - Business Operations
Company: Upwork
Location: USA
Posted Apr 28, 2024
<p class=jobDescription> <p> Upwork $UPWK is the worlds work marketplace We serve everyone from oneperson startups to large Fortune 100 enterprises with a powerful trustdriven platform that enables companies and talent to work together in new ways that unlock their potential <p> <p> Last year more than $38 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers <p> <p> The Senior Director Business Operations is pivotal in harmonizing and streamlining work across all Upwork business units and functional teams This role connects context and teams fostering productive collaboration operational efficiencies and clarity in alignment with the companys nearterm and longterm strategies We seek a candidate with serviceminded leadership a humble attitude a strong work ethic and the ability to quickly grasp the broader business context This individual contributor role reports to the VP Business and Product Operations <p> <h3> Key Responsibilities <h3> <ul> <li> <p> Collaborate with crossfunctional teams to align strategy with execution ensuring that each departments efforts cohesively contribute to the companys strategic goals <p> <li> <li> <p> Drive strategic planning processes across the business unit including the formulation of annual and longterm strategic plans Ensure that strategies are clearly communicated and understood and aligned with the broader company processes and cadences <p> <li> <li> <p> Lead the development and implementation of strategies to improve business operational processes and systems promoting effectiveness efficiency and simplicity across the organization <p> <li> <li> <p> Identify opportunities for operational innovation and improvements and lead crossfunctional projects to implement these changes <p> <li> <li> <p> Analyze business operations and performance data to make informed decisions and recommendations to senior leadership <p> <li> <li> <p> Serve as a key liaison between different teams ensuring clear communication and coordination on shared goals and initiatives <p> <li> <ul> <h3> What is Takes to Catch Our Eye <h3> <ul> <li> <p> A proven track record of developing and implementing strategies that have substantially increased a companys market presence and profitability particularly within digital marketplaces or similar platforms <p> <li> <li> <p> Exceptional leadership and interpersonal skills with experience in building mentoring and retaining highcaliber strategic and operational teams <p> <li> <li> <p> Strong analytical and decisionmaking abilities paired with a willingness to dive into the details and drive material business improvements through handson strategy execution <p> <li> <li> <p> Experience in helping teams turn strategies into plans and execution working within the appropriate budget schedule and scope constraints <p> <li> <li> <p> Demonstrated capacity for creative and critical thinking in the face of fastpaced dynamic industry changes with an emphasis on innovative solutions and strategic risktaking <p> <li> <ul> <p> <p> <p> <em> The annual base salary for this position in California and Washington ranges from $217000 $300000 The range displayed reflects the minimum and maximum salary for this position in California and Washington and individual base pay will depend on your skills qualifications experience and location Additionally this position is eligible for the annual bonus plan or sales incentive plan and eligibility to participate in our long term equity incentive program <em> <p> <h3> Come change how the world works <h3> <p> At Upwork youll shape talent solutions for how the world works today We are a remotefirst organization working together to create exciting remote work opportunities for a global community of professionals While we have physical offices in San Francisco and Chicago currently we also support hiring of corporate fulltime employees in 19 states in the United States Please speak with a member of our recruitment team to determine whether you are located in a state in which we are hiring corporate fulltime employees <p> <p> Our vibrant culture is built on shared values and our mission to create economic opportunities so that people have better lives We foster amazing teams put our community first and have a bias toward action We encourage everyone to bring their whole selves to work and grow together through development opportunities mentorship and employee resource groups And oh yeah weve also got amazing benefits including medical insurance for you and your family unlimited PTO 401k with matching 12 weeks of paid parental leave and a generous Employee Stock Purchase Plan Check out our Life at Upwork page to learn more about our benefits and the employee experience <p> <p> Check out our <a class=fontbold underline fontbold underline fontbold underline href=httpscareersupworkcomlifeatupwork rel=noopener noreferrer nofollow target=blank> Life at Upwork <a> page to learn more about the employee experience <p> <p> Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce As an Equal Opportunity Employer we never discriminate based on race religion color national origin gender including pregnancy childbirth or related medical condition sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristics <p><p>
Sr. Financial System Specialist - Corporate FP&A
Company: Upwork
Location: USA
Posted Apr 26, 2024
<p class=jobDescription> <p> Upwork $UPWK is the worlds work marketplace We serve everyone from oneperson startups to large Fortune 100 enterprises with a powerful trustdriven platform that enables companies and talent to work together in new ways that unlock their potential <p> <p> Last year more than $38 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers <p> <p> The FPampA team at Upwork is seeking a dedicated System Support Specialist to elevate our financial system to new heights In this critical role you will act as the expert and power user of the system With a customercentric approach youll address inquiries and concerns from key stakeholders across the business playing a crucial role in identifying developing and implementing system enhancements aligned with the customer needs You will focus on enhancing system functionality creating customized dashboard and reporting capabilities and improving overall user experience <p> <p> Ideal candidates should have experience in FPampA or have worked closely with FPampA teams particularly in budgeting and forecasting areas You will play a key role in developing scalable solutions for FPampA system support that are tailored to different enduser groups therefore understanding our processes and standards is essential If you have a strong analytical mindset and are passionate about enhancing efficiency and driving innovation in financial systems wed love to hear from you <p> <p> <strong> Your Responsibilities <strong> <p> <ul> <li> <p> System Implementation Work alongside offsite consultants and FinSys team during the implementation process to ensure that business requirements are effectively translated into system functionalities <p> <li> <li> <p> Functionality Improvement Collaborate closely with FPampA users and businessend users to identify areas for system enhancement Translate user requirements into technical designs including streamlining and automating workflows enhancing reporting functions and building dashboards <p> <li> <li> <p> System Integrations Partner with Accounting Financial System FinSys and Human Resources Information System HRIS to ensure seamless integration and data flow among key systems Regularly monitor and uphold data consistency and integrity <p> <li> <li> <p> System Administration and User Support Responsible for user access management new user training and serve as level one support for system application issues <p> <li> <li> <p> Process Documentation Develop SOPs and document process flows for user training and SOX compliance purposes Maintain uptodate documentation to facilitate knowledge transfer and support ongoing system maintenance and governance <p> <li> <ul> <p> <strong> What it takes to catch our eye <strong> <p> <ul> <li> <p> 35 years of handson experience with business and financial software Prior experience with Planful and Adaptive PlanningWorkday is a plus <p> <li> <li> <p> A solid understanding of the rhythms processes and expectations of FPampA teams <p> <li> <li> <p> Proven ability to collaborate with crossfunctional partners to implement process changesimprovements and meet business goals <p> <li> <li> <p> Experience in developing reports and dashboards within the system with a track record of driving automationefficiencies <p> <li> <li> <p> Strategic thinker who is detailoriented with a strong focus on processes and who delves deep to identify underlying issues with a solutionfirst mindset <p> <li> <ul> <p> <p> <h3> Come change how the world works <h3> <p> At Upwork youll shape talent solutions for how the world works today We are a remotefirst organization working together to create exciting remote work opportunities for a global community of professionals While we have physical offices in San Francisco and Chicago currently we also support hiring of corporate fulltime employees in 19 states in the United States Please speak with a member of our recruitment team to determine whether you are located in a state in which we are hiring corporate fulltime employees <p> <p> At the core of our vibrant culture are shared values that form the foundation of our organization These values revolve around trust risktaking customer focus and excellence Our overarching mission is to create economic opportunities so that people have better lives We foster an environment where individuals are encouraged to bring their authentic selves to work nurturing personal and professional growth through development opportunities mentorship programs and participation in Upwork Belonging Communities <p> <p> We take pride in providing exceptional benefits to our employees These include comprehensive medical insurance coverage for both you and your family unlimited paid time off a 401k plan with matching contributions 12 weeks of paid parental leave and an Employee Stock Purchase Plan To explore these benefits in detail as well as gain insights into our company values working principles and the overall employee experience we invite you to visit our Life at Upwork page <p> <p> Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce As an Equal Opportunity Employer we never discriminate based on race religion color national origin gender including pregnancy childbirth or related medical condition sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristics <p> <p> <p><p>
Customer Experience and Insights Manager - Enterprise
Company: Upwork
Location: USA
Posted Apr 30, 2024
<p class=jobDescription> <p> Upwork $UPWK is the worlds work marketplace We serve everyone from oneperson startups to large Fortune 100 enterprises with a powerful trustdriven platform that enables companies and talent to work together in new ways that unlock their potential <p> <p> Last year more than $38 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers <p> <p> If youre an experienced CX leader whos ready to use data storytelling and insights to drive our teams to improve customers lives then this may be your dream job As the Customer Experience Manager for Upworks Enterprise Business Unit you will lead our VoC Voice of Customer function for Upworks Enterprise clients This role owns Enterprise VoC endtoend and will work with key stakeholders to ensure we are hearing from our customers throughout their journey and lifecycle You will report to the Director Customer 360 Advocacy <p> <h3> <strong> Your Responsibilities <strong> <h3> <ul> <li> <p> <strong> Drive VoC data collection <strong> Run our Enterprise NPS survey and partner with Enterprise stakeholders and product managers to identify opportunities for additional listening posts to capture customer feedback <p> <li> <li> <p> <strong> Build our VoC Enterprise journey maps <strong> Identify gaps in our understanding of the Enterprise experience to help us create a comprehensive 360° view of these customer journeys <p> <li> <li> <p> <strong> Interpret data <strong> Dive into data across sources from NPS surveys to everything in our natural language processing vendor unitQ to identify themes at scale and extrapolate statistically significant insights <p> <li> <li> <p> <strong> Communicate with strategic focus amp clarity <strong> Employ exceptional communication skills to deliver quantifiable and actionable insights to teammates leaders and stakeholders at various levels of the business <p> <li> <li> <p> <strong> Empathetic storytelling <strong> Engage both the head and heart for our Enterprise product leaders and teams providing them the understanding they need to prioritize and accomplish our customer experience goals <p> <li> <li> <p> <strong> Make prioritized and compelling recommendations <strong> Influence product roadmaps through compelling datadriven storytelling and business cases using operational customer and financial data so outputs meet business needs and are strategically aligned <p> <li> <li> <p> <strong> Learn the Enterprise product <strong> become an expert in the Upwork Enterprise product from the customers perspective <p> <li> <li> <p> <strong> Insights to action <strong> Manage our customer experience database for all Enterprise experiences ensuring all pain points are captured categorized and prioritized for product teams to take action <p> <li> <li> <p> <strong> Closedloop methodologies <strong> Educate and empower Enterprise teams to closetheloop with our customers including issue resolution prevention and communication <p> <li> <li> <p> <strong> Systems thinker <strong> Zoom out to see the big picture and dive into the details when appropriate keeping a pulse on the organizations larger strategy <p> <li> <ul> <h3> <strong> What it Takes to Catch our Eye <strong> <h3> <ul> <li> <p> Certified Customer Experience Professional CCXP <p> <li> <li> <p> Proven track record driving positive change in a complex environment <p> <li> <li> <p> Understands CX methods and tools ex NPS CES closedloop systems journey mapping <p> <li> <li> <p> Group facilitation skills with experience running internal workshops andor external customer advisory boards <p> <li> <li> <p> Experience delivering insights reports to crossfunctional teams including ability to provide direction while not having direct authority <p> <li> <li> <p> Growth mindset and a curiosity to lean into the latest industry data and best practice <p> <li> <ul> <h3> <strong> Come change how the world works <strong> <h3> <p> At Upwork youll shape talent solutions for how the world works today We are a remotefirst organization working together to create exciting remote work opportunities for a global community of professionals While we have physical offices in San Francisco and Chicago currently we also support hiring of corporate fulltime employees in 19 states in the United States Please speak with a member of our recruitment team to determine whether you are located in a state in which we are hiring corporate fulltime employees <p> <p> At the core of our vibrant culture are shared values that form the foundation of our organization These values revolve around trust risktaking customer focus and excellence Our overarching mission is to create economic opportunities so that people have better lives We foster an environment where individuals are encouraged to bring their authentic selves to work nurturing personal and professional growth through development opportunities mentorship programs and participation in Upwork Belonging Communities <p> <p> We take pride in providing exceptional benefits to our employees These include comprehensive medical insurance coverage for both you and your family unlimited paid time off a 401k plan with matching contributions 12 weeks of paid parental leave and an Employee Stock Purchase Plan To explore these benefits in detail as well as gain insights into our company values working principles and the overall employee experience we invite you to visit our <a class=fontbold underline fontbold underline fontbold underline href=httpswwwupworkcomcareerslifeatupwork rel=noopener noreferrer nofollow target=blank> Life at Upwork page <a> <p> <p> Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce As an Equal Opportunity Employer we never discriminate based on race religion color national origin gender including pregnancy childbirth or related medical condition sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristics <p> <p> LIRemote <p><p>
Senior Analyst - Strategic Analytics
Company: Upwork
Location: USA
Posted Apr 25, 2024
Upwork, a global work marketplace, is seeking a senior analyst to generate strategic insights and drive business performance. The role involves tackling complex marketplace problems, delivering insights using SQL, Python, R, and other tools, and presenting findings to company leadership. The ideal candidate should have strong SQL skills, knowledge of data science techniques, and experience in marketplace or ecommerce businesses. Upwork offers competitive compensation, benefits, and a diverse, inclusive work environment.
Sr. Enterprise Billing Analyst
Company: Upwork
Location: USA
Posted May 01, 2024
Upwork, a global work marketplace, is seeking a Senior Enterprise Billing Analyst with extensive billing experience. The role involves managing contracts, supporting the Order to Cash process, collaborating with cross-functional teams, and maintaining accurate client records. The ideal candidate should be a self-starter with strong problem-solving skills, proficient in MS Excel, and have a positive attitude. Upwork offers a remote-first culture, competitive benefits, and a commitment to diversity and inclusion.
Senior Manager - Video & Offline Growth Marketing
Company: Upwork
Location: USA
Posted Apr 29, 2024
<p class=jobDescription> <p> <strong> Senior Manager Video amp Offline Growth Marketing <strong> <p> <p> Upwork $UPWK is the worlds work marketplace We serve everyone from oneperson startups to large Fortune 100 enterprises with a powerful trustdriven platform that enables companies and talent to work together in new ways that unlock their potential <p> <p> Last year more than $38 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers <p> <p> <em> Driving Upworks Growth through <em> the <em> expansion and optimization of emerging channels <em> <p> <p> Your leadership will involve a deep understanding of channel dynamics and the transformation of these channels into significant contributors to the companys growth objectives You will work closely with the Brand Creative and Integrated Marketing teams Moreover your role will require leading our collaboration with media agencies to optimize and maximize the performance of our campaigns <p> <p> This position reporting to the Director of Paid Acquisition demands a proactive approach strategic insight and a commitment to driving results that surpass our growth ambitions <p> <p> <strong> Your Responsibilities <strong> <p> <ul> <li> <p> <strong> Strategic Development amp Execution <strong> I lead the strategy and execution of video and offline channels ensuring alignment with our ambitious growth goals and efficient budget use <p> <li> <li> <p> <strong> DataDriven Analysis amp Decision Making <strong> Dive deep into channel performance utilize incrementality testing and harness the power of the Media Mix Model to steer campaigns and decide on future investments <p> <li> <li> <p> <strong> Agency Partnership Management <strong> Foster and lead the relationship with our media agency ensuring smooth collaboration efficient campaign planning execution measurement and optimization <p> <li> <li> <p> <strong> CrossFunctional Collaboration <strong> Work with the Brand Creative and Product Marketing teams to develop cohesive and effective campaigns ensuring alignment across all touchpoints <p> <li> <li> <p> <strong> Budget Oversight amp Management <strong> You will be responsible for forecasting tracking and optimizing media budgets You will ensure that investment pacing aligns with performance goals and growth projections adjusting as necessary to achieve maximum ROI <p> <li> <li> <p> <strong> Innovation and Channel Growth <strong> Champion a testandlearn agenda to continuously refine and optimize existing tactics while pioneering new channels and strategies Focus on opportunities to scale and increase profitability through media expansion <p> <li> <ul> <p> <strong> What It Takes To Catch Our Eye <strong> <p> <ul> <li> <p> <strong> Excellence in Media Strategy <strong> Demonstrable success in planning and executing multichannel marketing campaigns especially in video and offline channels <p> <li> <li> <p> <strong> Proactive Approach <strong> With a strong bias toward action youre known for quickly turning strategies into actionable plans and confidently driving campaigns forward even in uncharted territories <p> <li> <li> <p> <strong> Agency Collaboration Skills <strong> Track record of effectively managing and optimizing relationships with media agencies ensuring campaigns are executed seamlessly and efficiently <p> <li> <li> <p> <strong> Ambitious Drive amp Organizational Skills <strong> A continuous hunger for improvement always pushing boundaries and setting higher benchmarks Your strong organizational and project planning skills will be key in managing multiple initiatives <p> <li> <ul> <ul> <li> <p> <strong> Process Excellence and High Standards <strong> Experience setting high standards building and defining processes and maintaining a relentless bias towards action to achieve marketing excellence <p> <li> <li> <p> <strong> Intellectual Curiosity <strong> Demonstrated ability to apply business knowledge to marketing problems Strategic marketer who is intellectually curious proactive and collaborative <p> <li> <li> <p> <strong> Executive Presence <strong> Possess outstanding written and verbal communication skills effectively articulating complex strategies and results to a wide range of stakeholders <p> <li> <li> <p> <strong> SelfMotivation and Independence <strong> Demonstrated ability to be a selfstarter thriving as a remote contributor with a strong sense of accountability and minimal supervision <p> <li> <ul> <h3> <strong> Come change how the world works <strong> <h3> <p> At Upwork youll shape talent solutions for how the world works today We are a remotefirst organization working together to create exciting remote work opportunities for a global community of professionals While we have physical offices in San Francisco and Chicago currently we also support hiring of corporate fulltime employees in 19 states in the United States Please speak with a member of our recruitment team to determine whether you are located in a state in which we are hiring corporate fulltime employees <p> <p> At the core of our vibrant culture are shared values that form the foundation of our organization These values revolve around trust risktaking customer focus and excellence Our overarching mission is to create economic opportunities so that people have better lives We foster an environment where individuals are encouraged to bring their authentic selves to work nurturing personal and professional growth through development opportunities mentorship programs and participation in Upwork Belonging Communities <p> <p> We take pride in providing exceptional benefits to our employees These include comprehensive medical insurance coverage for both you and your family unlimited paid time off a 401k plan with matching contributions 12 weeks of paid parental leave and an Employee Stock Purchase Plan To explore these benefits in detail as well as gain insights into our company values working principles and the overall employee experience we invite you to visit our Life at Upwork page <p> <p> Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce As an Equal Opportunity Employer we never discriminate based on race religion color national origin gender including pregnancy childbirth or related medical condition sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristics <p> <p> <p><p>
Sr Engineering Manager - Work Management Platform
Company: Upwork
Location: USA
Posted Apr 24, 2024
<p class=jobDescription> <p> Upwork $UPWK is the worlds work marketplace We serve everyone from oneperson startups to large Fortune 100 enterprises with a powerful trustdriven platform that enables companies and talent to work together in new ways that unlock their potential <p> <p> Last year more than $38 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers <p> <p> Were looking for an experienced Senior Engineering Manager to join our Work Management Platform team at Upwork You will direct and oversee our software engineering teams and work with crossfunctional teams to deliver innovative solutions that exceed our customers expectations <p> <p> Are you a team player with a passion for technology innovation and a drive for excellence If youre someone with experience in Agile development methodologies and has worked in teams that built products and services in zerotoone and onetoten spaces that meet the needs of customersstakeholders <p> <h3> <strong> Your Responsibilities <strong> <h3> <ul> <li> <p> Building highperforming product engineering teams by recruiting coaching and developing team members and encouraging a culture of innovation excellence and continuous improvement <p> <li> <li> <p> Understanding the teams needs knowledge distribution and operational efficiency gaps to create plans to address the needs improve efficiencies and reduce risks <p> <li> <li> <p> Partner with crossfunctional stakeholders including product and design to create and manage the plans for the timely delivery of a highquality product <p> <li> <li> <p> Oversee the technical vision and foster customer obsession <p> <li> <li> <p> Planning and road mapping to build and lead the delivery of highimpact initiatives <p> <li> <li> <p> Actively contribute to improving processes for managing execution and engineering best practices <p> <li> <li> <p> Receive coaching and help find opportunities to grow along the management track <p> <li> <li> <p> Roll up your sleeves and dive deep when necessary <p> <li> <li> <p> Identifying technical risks and opportunities communicating them with stakeholders and developing mitigation strategies <p> <li> <li> <p> Keeping uptodate with industry trends and technologies to identify emerging opportunities <p> <li> <ul> <h3> <strong> What it takes to catch our eye <strong> <h3> <ul> <li> <p> Engineering leadership experience as an engineering manager on a fullstack engineering team <p> <li> <li> <p> You have handson engineering experiencesenior level building code for web amp mobile applications at scale <p> <li> <li> <p> You have designed and built microservicebased cloud apps and tuned for lowlatency and highreliability <p> <li> <li> <p> You have a strong understanding of microservices and distributed system development <p> <li> <li> <p> You have experience building or managing teams that built backend applications and services with cloudbased technologies and SaaS applications <p> <li> <li> <p> You have led teams of about 20 software engineers <p> <li> <li> <p> You have a product mindset and curiosity to gain business acumen <p> <li> <li> <p> You have experience partnering with product management design and business stakeholders and handled executivefacing communications <p> <li> <li> <p> You have been responsible for executivelevel communication regarding your teams <p> <li> <li> <p> Knowledge of software development methodologies such as Agile and Scrum CICD release management and other operational excellence experience <p> <li> <li> <p> Strong analytical and problemsolving skills with the ability to identify and resolve complex technical issues <p> <li> <ul> <p> <p> <p> <em> The annual base salary for this position in California and Washington ranges from $215000 $260000 The range displayed reflects the minimum and maximum salary for this position in California and Washington and individual base pay will depend on your skills qualifications experience and location Additionally this position is eligible for the annual bonus plan or sales incentive plan and eligibility to participate in our long term equity incentive program <em> <p> <h3> Come change how the world works <h3> <p> <p> <p> At Upwork youll shape talent solutions for how the world works today We are a remotefirst organization working together to create exciting remote work opportunities for a global community of professionals While we have physical offices in San Francisco and Chicago currently we also support hiring of corporate fulltime employees in 19 states in the United States Please speak with a member of our recruitment team to determine whether you are located in a state in which we are hiring corporate fulltime employees <p> <p> At the core of our vibrant culture are shared values that form the foundation of our organization These values revolve around trust risktaking customer focus and excellence Our overarching mission is to create economic opportunities so that people have better lives We foster an environment where individuals are encouraged to bring their authentic selves to work nurturing personal and professional growth through development opportunities mentorship programs and participation in Upwork Belonging Communities <p> <p> We take pride in providing exceptional benefits to our employees These include comprehensive medical insurance coverage for both you and your family unlimited paid time off a 401k plan with matching contributions 12 weeks of paid parental leave and an Employee Stock Purchase Plan To explore these benefits in detail as well as gain insights into our company values working principles and the overall employee experience we invite you to visit our Life at Upwork page <p> <p> Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce As an Equal Opportunity Employer we never discriminate based on race religion color national origin gender including pregnancy childbirth or related medical condition sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristics <p> <p> <p> <p> <p><p>