Jobs at USAA
USAA, the Fortune 100 mutual company that serves U.S. military members and their families, has built a reputation for cutting‑edge digital banking and robust fintech solutions. Its investment in cloud, machine learning, and cybersecurity has positioned it as a leader in secure, data‑driven financial services.
Tech hires at USAA span software engineering, data science, cybersecurity, cloud architecture, product management, UX design, and quality assurance. Candidates can expect a structured interview process that includes coding challenges, system design discussions, and a focus on the company’s mission‑driven culture. Compensation ranges for senior roles often start at $120k for entry‑level engineers and exceed $180k for experienced architects, with bonus and equity components tied to performance.
Job Transparency’s USAA listings provide instant access to base salary ranges, employee satisfaction scores, and real‑time hiring volume. By comparing your target role against the platform’s data, you can negotiate confidently, identify high‑growth teams, and gauge whether the compensation aligns with your experience.
Advocacy Advisor Senior
Company: USAA
Location: Colorado Springs, CO
Posted Dec 19, 2024
USAA is seeking a dedicated Advocacy Advisor Senior to handle complex complaints and provide timely, accurate responses. The role involves resolving complaints for executive management, consumers, and regulatory agencies, requiring a deep understanding of bank products, services, and processes. The ideal candidate will have 6 years of relevant customer service experience in financial services, demonstrated experience in researching and resolving complaints, and strong business communication skills. USAA offers a flexible work environment, competitive compensation, and comprehensive benefits.
Customer Service Insurance - Sales (Signing Bonus)
Company: USAA
Location: Colorado Springs, CO
Posted Dec 19, 2024
USAA is inviting applications for an Insurance Customer Service role, emphasizing their mission to serve military community members and families. The position offers comprehensive training, a signing bonus, and flexible work arrangements. Key responsibilities include providing customer service, sales, and retention for personal line products across various channels. Requirements include a high school diploma, acquiring a Property & Casualty license before hire, and prior customer contact experience is a plus. USAA offers competitive compensation, robust benefits, and a supportive work environment.
Director, Claims Operations
Company: USAA
Location: Tampa, FL
Posted Dec 19, 2024
USAA is seeking a Director of Claims Operations for their Tampa, FL office. The role involves leading and managing auto, property, and other claims operations teams, ensuring compliance with regulations, and driving operational risk management. The ideal candidate will have a Bachelor's degree or equivalent experience, 8 years of progressive experience in customer service, operations, military, or leadership, and 3 years of direct team lead or management experience. USAA offers competitive compensation, comprehensive benefits, and a flexible work environment.
Manager, Quality Assurance - Omnichannel
Company: USAA
Location: San Antonio, TX
Posted Dec 15, 2024
The text describes a job posting for a Manager Quality Assurance at USAA. The role involves leading a team to ensure accuracy in QC execution, setting performance management expectations, and contributing to program strategy. The position requires a flexible work environment and relocation is not available. The manager is expected to ensure employees understand their role in risk mitigation and protecting the brand. The job offers competitive compensation, benefits, and opportunities for professional growth.
Customer Service Advisor
Company: USAA
Location: Phoenix, AZ
Posted Dec 19, 2024
USAA is inviting applications for an Insurance Customer Service role, emphasizing their mission to serve military community members and families. They offer a comprehensive, fully paid 12-week training program, in-office development, and the chance to work from home after six months. The role involves providing customer service, sales, and retention for personal line products across various channels. USAA values honesty, integrity, loyalty, and service, and encourages military veterans and spouses to apply. The position offers competitive compensation, best-in-class benefits, and a shift differential for non-standard hours.
Consumer Account Specialist-Intermediate - Sensitive Profile
Company: USAA
Location: San Antonio, TX
Posted Dec 17, 2024
USAA is seeking a dedicated employee to support their mission of facilitating the financial security of millions of US military members and their families. The role involves providing member service for consumer bank accounts, performing transaction processing, and ensuring compliance with various regulations. The ideal candidate should have a high school diploma or equivalent, 1 year of customer contact experience, and knowledge of federal regulations such as the SCRA and DMDC. USAA offers competitive compensation, best-in-class benefits, and opportunities for professional growth.
Inside Sales Representative - Insurance (Signing Bonus)
Company: USAA
Location: Phoenix, AZ
Posted Dec 19, 2024
USAA is seeking dedicated Property & Casualty (P&C) active producer/agents for future insurance sales opportunities in January and February 2025. The role involves handling inbound calls, converting sales leads, and providing members with accurate coverage and products. USAA offers a comprehensive six-month training program, fully paid licensing costs, and a signing bonus of $2,000 for new hires starting in January or February 2025. The company values honesty, integrity, loyalty, and service, and is looking for conscientious sellers, front-line insurance professionals, diligent USAA teammates, and member-centric closers. Qualified candidates should have a high school diploma, 1 year of customer service experience, and an active P&C license.
Inside Sales Representative - Insurance (Signing Bonus)
Company: USAA
Location: Phoenix – Mesa – Scottsdale, AZ
Posted Dec 17, 2024
USAA is seeking dedicated Property and Casualty PampC active producer agents for future insurance sales opportunities. The role includes handling inbound calls, converting sales leads, and providing members with adequate coverage and advice. USAA offers competitive compensation, best-in-class benefits, and relocation assistance is not available for this position.
Product Management Director – Deposit Account Restrictions
Company: USAA
Location: Colorado Springs, CO
Posted Dec 19, 2024
USAA is seeking a Deposit Product Management Director for the Funds Availability Team. The role involves driving the strategy of the bank's funds availability policy, focusing on account restrictions. The ideal candidate will develop member-centric solutions, ensure business safety, and have experience with deposit product laws and regulations. Responsibilities include leveraging data for product strategy, partnering with marketing, and leading product life cycle management. Requirements include a bachelor's degree, 8+ years of industry experience, 3+ years of product management experience, and expertise in data visualization and product briefings.
Customer Service Advisor
Company: USAA
Location: Phoenix, AZ
Posted Dec 19, 2024
USAA is seeking a Business Insurance Agent - Intermediate to work in an inbound sales environment, advising business owners on insurance and risk management. The role involves using a full suite of Commercial Insurance Products to address each member's unique risk profile, collaborating with other insurance carriers, and conducting outbound follow-up calls. USAA provides 13-15 weeks of comprehensive training. Key responsibilities include using a consultative approach to resolve customer needs, build and maintain relationships, classify businesses, and provide risk management solutions. The ideal candidate has 1 year of insurance sales and service experience, a valid Property and Casualty insurance license, and experience with Agency Management Systems. USAA offers competitive compensation, best-in-class benefits, and a supportive work environment.
Customer Service Advisor
Company: USAA
Location: Colorado Springs, CO
Posted Dec 19, 2024
USAA is seeking a Business Insurance Agent - Intermediate to work in an inbound sales environment, advising business owners on insurance and risk management. The role involves using a full suite of Commercial Insurance Products to address each member's unique risk profile. The successful candidate will collaborate with other insurance carriers, conduct outbound follow-up calls, and provide consultative solutions. USAA offers 13-15 weeks of comprehensive training, full-time employment, and competitive compensation. The ideal candidate will have 1 year of insurance sales and service experience, a valid Property and Casualty insurance license, and experience with Agency Management Systems.
Customer Service - Bank
Company: USAA
Location: Tampa, FL
Posted Dec 19, 2024
USAA is seeking dedicated professionals for a Bank Customer Service Representative role in Tampa offices, starting in 2024. The role involves providing banking support, identifying member needs, and offering USAA products. Key responsibilities include handling inbound calls, navigating systems, developing product knowledge, and providing excellent service. Requirements include a high school diploma, customer service experience, and strong communication skills. USAA offers competitive compensation and benefits, including medical, dental, vision plans, 401(k), and paid time off.