Jobs at Vercel
346,281 open positions
Founded in 2015 by Guillermo Rauch, Vercel has become the go‑to platform for deploying Next.js and other Jamstack frameworks. Its edge‑optimized CDN delivers instant, secure previews and production releases worldwide.
Vercel hires across the full spectrum of tech talent: frontend engineers who build the UI layer, backend and infrastructure specialists who keep the platform running, product managers shaping core features, designers crafting user flows, and marketing or sales professionals scaling adoption. Interviewers look for coding fluency, a passion for performance, and a desire to ship quickly.
Job Transparency’s listings reveal Vercel’s full salary ranges, bonus structures and employee sentiment. By comparing the data side‑by‑side you can gauge whether a role aligns with your compensation expectations and negotiate from an informed position.
Sales Development Representative, Enterprise
Company: Vercel
Location: Remote
Posted Aug 11, 2023
We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Actual salary will be based on job related skills, experience and location. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description. You will also be collaborating cross-functionally with Marketing, Sales Engineering, and Customer Success to learn more about product, positioning, and messaging.The SDR team reaches out to potential customers to introduce them to the value Vercel could bring their business and sets up meetings. Take time when you need it.We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as neededThe San Francisco, CA base pay range for this role is $85,000.00 - $128,000.00. This salary range is an estimate. Pay ranges outside San Francisco may be adjusted based on employee location. The total compensation package also includes benefits and equity-based compensation. This team initiates substantial transformations for our customers, leading to promotions and profits for customers who adopt VercelWhat You Will Do:Kick off sales cycles by identifying and qualifying future customers in assigned geo and Enterprise market segmentWrite tailored messages and cold call qualified prospectsSet and book qualified meetings for Enterprise AEsWork closely with Enterprise AEs on targeting some of the largest companies and logosCollaborate with your peers and guide those around youAbout You:Driven and motivated by a quotaPrior history of success in an outbound quota carrying roleAptitude for growth and developmentExperience as an SDR or other similar relevant positionsBonus If You:Vercel, Next.js, or any other technical background or understandingSalesforce, Outreach, HubSpot, or similarBenefits:Stock optionsInclusive Healthcare PackageFlexible working style - 100% remote, with teammates located throughout the globeLearn and Grow - we provide mentorship and send you to events that help you build your network and skillsUnlimited PTO - 4 weeks recommended per year. In this role, you will be building a pipeline of qualified business for the Enterprise part of our sales organization through cold calling and working closely with your counterparts on the Account Executive (AE) team. Your recruiter can share more about the specific pay range for your location during the hiring process.Vercel is committed to fostering and empowering an inclusive community within our organization. By unlocking developer potential through the use of open-source tools such as Next.js, React, Svelte, and Turborepo, we enable developers to go from idea to global application in seconds.As a globally distributed company, we take pride in our ability to work across time zones and continents, fostering collaboration and innovation.
Senior Customer Success Manager, EMEA
Company: Vercel
Location: Remote
Posted Aug 08, 2023
We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Reporting to the Senior Customer Success Manager, you will own a portfolio of customer accounts and drive greater value for them by bringing Vercel's best ideas, innovations, and capabilities to those customers.The CSM role is pivotal in managing everything post-sales in the Enterprise customer lifecycle, this includes detailed customer onboarding, the setting and measuring of success criteria, issue resolution and escalation, identifying and generating expansion opportunities, and the management of the customer renewal.The role requires a technical background, with a strong emphasis on frontend development, cloud infrastructure and networking, and modern application deployment methods. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description. The ability to coordinate well and work with many customers across multiple time zones is crucial, as is building long-standing relationships with product champions for your assigned accounts, working closely with them at all times to continually improve their teams' Vercel experience.What You Will Do:Manage and grow Enterprise accounts.Deliver a world-class customer experience for all accounts.Continually expand the usage of Vercel within company accounts.Identify and raise upsell & cross-sell opportunities with the Sales team.Proactively manage customer accounts through lifecycle stages.Work with the Engineering team to resolve customer issues.Receive, prioritize, and deliver upon customer feature requests.About You:3+ Years of customer/account management.Experience of web development; agency, developer or boot-camp.An understanding of working within a serverless environment.Respond well to dynamic environments.Experience managing relationships from junior to C-suite level.Knowledge of CI/CD and deployment pipelines.Comfortable managing accounts with technical requirements.A proven record of generating expansion through activation.Bonus if You:Have devised and put in motion growth and activation strategies especially for low/tech touch customer base.Relish exceeding any and all targets set for you.Speak French, German or Italian to business fluency.Are experienced in frontend development using React and Next.js.Have worked with a CDN.Able to understand and communicate about DNS.Have experience working with Enterprise applications at global scale.Have previously worked at a high growth SaaS company. Benefits:Great compensation package and stock optionsInclusive Healthcare PackageFlexible working style - 100% remote, with teammates located throughout the globeLearn and Grow - we provide mentorship and send you to events that help you build your network and skillsUnlimited PTO - 4 weeks recommended per year. By unlocking developer potential through the use of open-source tools such as Next.js, React, Svelte, and Turborepo, we enable developers to go from idea to global application in seconds.As a globally distributed company, we take pride in our ability to work across time zones and continents, fostering collaboration and innovation. Take time when you need it.We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as neededVercel is committed to fostering and empowering an inclusive community within our organization. By joining Vercel, you'll be part of a team that is deeply committed to open-source technologies and dedicated to shaping the future of web development.About the Role:To further our commitment to providing an exceptional experience to our Enterprise customers, Vercel is looking to add another Senior Customer Success Manager (CSM) to our fast-growing Customer Success team. We are the platform for frontend developers, creating tools millions of developers use every day. Our offices in San Francisco and New York City serve as hubs for our teams to come together and develop the tools that empower our users. About Vercel:At Vercel, our mission is to enable developers to create at the moment of inspiration.
Sales Engineer
Company: Vercel
Location: Remote
Posted Aug 04, 2023
We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Actual salary will be based on job related skills, experience and location. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.LI-DNI Working hand-in-hand with Solutions Engineering and Customer Success, you will ensure the technical needs of our enterprise customers are surfaced, understood, and addressed in future roadmap planning.What You Will Do:Provide technical support to prospects, customers, and the sales team throughout the entire sales cycleProvide expertise in Vercel's platform, solutions, and services and how they can be applied to solve business needsDevelop and present demonstrations of the Vercel solutionsManage and run proofs of concept, guiding measures of success and towards meaningful outcomesRespond to security documents, coordinating with other internal specialist teamsServe as an interface to Product and Engineering teams, representing Voice of the CustomerAbout You:You focus on learning, teaching, collaboration, mentorship, and growthYou have a passion for helping people develop an accurate mental model of how our technology works and have the ability to quickly build a rapport and become a trusted advisorYou are able to weave together discussions around business benefits, strategic value, and technical efficacy with the ability to envision, create and develop custom demosYou understand how to manage a project, work to deadlines, and prioritize between competing demandsYou possess strong technical skills, ideally from software development experience or previous pre-sales experienceYou're aware of the broader technical ecosystems, including Headless CMS, Media, payments, eCommerce, Analytics, etc.You're experienced with web performance, Lighthouse, or Core Web VitalsYou understand best practices in network architecture and securityYou have 3+ years of experience in a customer-facing sales or consulting roleBonus If You:Deployed Next.js applications to a production environmentWorked on teams self-hosting Next.js on their Kubernetes (k8s) clusterEarned Cloud Solutions Architect CertificationsEngaged with platform security & privacy regulatory standards like PCI DSS, HIPAA, and SOC-2Attained an Undergraduate degree in Computer Science, Engineering or related fieldsBenefits:Stock optionsInclusive Healthcare PackageFlexible working style - 100% remote, with teammates located throughout the globeLearn and Grow - we provide mentorship and send you to events that help you build your network and skillsUnlimited PTO - 4 weeks recommended per year. You will be responsible for answering technical questions, advising on technical best practices, identifying and uncovering current needs, exploring and validating potential solutions, and justifying the project's benefits and viability for enterprise prospects. Take time when you need it.We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as neededThe San Francisco, CA base pay range for this role is $146,000 - $219,000. The total compensation package also includes benefits and equity-based compensation. Pay ranges outside San Francisco may be adjusted based on employee location. This salary range is an estimate. As part of the tight feedback loop between Product and Sales, you'll be advocating for the ongoing enhancement of the Vercel platform.
Accounting Operations Analyst
Company: Vercel
Location: Remote
Posted Aug 01, 2023
Vercel is seeking an Accounting Operations Analyst to manage payroll, accounting, and expense management processes. The role involves processing payroll transactions, assisting with month-end and year-end closing activities, monitoring expense management, managing corporate credit cards, collaborating with HR and finance teams, and maintaining accurate records. The ideal candidate will have a Bachelor's degree in Accounting or Finance, experience in payroll processing, strong understanding of payroll processes and tax regulations, proficiency in payroll software and accounting systems, and intermediate Excel skills. Bonus points for international payroll experience, knowledge of expense management systems, and familiarity with payroll tax filings. Vercel offers a competitive salary, inclusive healthcare package, flexible working style, opportunities for learning and growth, unlimited PTO, and a commitment to fostering an inclusive community.
Enterprise Account Executive, Australia
Company: Vercel
Location: Remote
Posted Aug 11, 2023
We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description. By joining Vercel, you'll be part of a team that is deeply committed to open-source technologies and dedicated to shaping the future of web development.About the Role:Vercel's sales team is a group of deeply technical people spanning a range of business functions (developers, operations, marketing, product, IT) to help create a new category. Reporting to the Manager of Account Executives, you will be the driver of revenue growth and be on the front-lines of evangelising our platform in the A/NZ market.What You Will Do:Identify, engage and educate early stage prospectsGuide prospects through Vercel's buying journey with a focus on customer experience and outcomes and delivering measurable business impactBecome proficient in Vercel's SPICCED methodology and use this to align prospects and internal teamsEstablish relationships with the local partner ecosystem to identify and execute co-selling motionsDevelop opportunities to raise awareness of and promote Vercel's front end cloud in the A/NZ market, including at events, within specific communities,Be a team player who actively supports your teammates through knowledge sharing, feedback and embracing and contributing to the team cultureEngage internal stakeholders and be able to manage asynchronous communication across multiple regions, clearly articulating asks in a timely mannerAbout You:You are familiar with selling in the Australian marketVery familiar with Enterprise SaaS sales cycle5+ years experience in SaaS salesProficient in communicating web technologies at a high levelAble to sell to technical buyers / developers, driving process through legal, procurement, securityComfortable with outbound salesAbility to be self-guided, the team is very supportive, however we are also growing very quickly. Having the ability to accelerate and take ownership is keyLove to work it out when challenged, happy to help create processes, rather than needing them all pre-definedExperience using LinkedIn Sales NavigatorBonus If You:Have deep technical understanding of web technologiesExperience with web infrastructure / developer toolsHave an established network of technology companiesHave done some web-developmentBenefits:Competitive compensation and stock optionsInclusive Healthcare PackageFlexible working style - 100% remote, with teammates located throughout the globeLearn and Grow - we provide mentorship and send you to events that help you build your network and skillsUnlimited PTO - 4 weeks recommended per year. Take time when you need it.We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as neededVercel is committed to fostering and empowering an inclusive community within our organization. By unlocking developer potential through the use of open-source tools such as Next.js, React, Svelte, and Turborepo, we enable developers to go from idea to global application in seconds.As a globally distributed company, we take pride in our ability to work across time zones and continents, fostering collaboration and innovation. We are the platform for frontend developers, creating tools millions of developers use every day. We are a fast-growing organisation with a strong preference to develop team members and promote from within! About Vercel:At Vercel, our mission is to enable developers to create at the moment of inspiration.
Director, Customer Success, US
Company: Vercel
Location: Remote
Posted Aug 11, 2023
We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Actual salary will be based on job related skills, experience and location. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description. Pay ranges outside San Francisco may be adjusted based on employee location. As a manager of a CSM team, your role is to support and grow your team in making this a reality at all time, always finding ways to improve team efficiencies and scalability. The total compensation package also includes benefits and equity-based compensation. This salary range is an estimate. Take time when you need it.We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as neededThe San Francisco, CA base pay range for this role is $176,000.00 - $264,000.00. By joining Vercel, you'll be part of a team that is deeply committed to open-source technologies and dedicated to shaping the future of web development.About the Role:Reporting to the Vice President of Customer Success, the Customer Success Manager nherits an existing set of well documented processes, policies, and expectations, although there is considerable scope and expectation to re-evaluate these, and help take the CSM team to new heights by doing so.The objective of the CSM team is the retention of all Enterprise customers by ensuring they meet their success criteria and realise ever-growing value from the Vercel platform. Experience of using a CS CRM is beneficial and an understanding of SaaS Enterprise lifecycles essential, as is experience implementing well defined customer playbooks and activation strategies.The desire to deliver exceptional customer experiences at scale is what will motivate you and help you and your team achieve success through a variety of means that you will have direct influence over.What You Will Do:Managing a team of CSMs and helping them to deliver exceptional customer experiences.Setting, measuring, and analyzing metrics to clearly indicate what success looks like.Hiring and growing your CSM team to keep pace with customer demands.Using a CS CRM to scale the CSM function and engage the entire company in CSM activity.Identifying further data requirements for the CRM and working with CS Operations to enable.Evaluating existing processes and workflows, improving and adding wherever required.Coaching your CSM team through various methods to help them deliver a better service.Acting as an escalation point for any customers dissatisfied with the platform service.Working closely with the CSE managers to consistently improve customer issue resolution.Forecast key CSM metrics through a variety of data analysis tools, actioning where required.Reporting the above metrics to the CS leadership team on a weekly basis.About You:5+ Experience working in Customer Success at a SaaS company.5+ Experience devising and implementing SaaS customer activations strategies5+ Experience setting and managing KPI's and growth plans for team members.Experience driving efficiencies and undergoing significant scaling.Experience specifying, staffing, and managing projects both internally and externally.Desire to work cross-functionally, engaging closely with Product and Engineering.Desire to mentor direct reports and help them succeed in their growth.Taking ownership of important decisions in the absence of leadership.Experience working in an asynchronous communication environment.Ability to calmly handle pressurized situations at all times.Technical knowledge within modern application development and deployment.Bonus If You:Are experienced in frontend development using React and Next.js.Have worked with a CDN on a regular basis.Understand well, and can communicate clearly about DNS.Have created a custom CI/CD pipeline or CLI tool.Have experience working with Enterprise applications at global scale.Enjoy improving hiring processes for all involved, especially candidates.Benefits:Stock optionsInclusive Healthcare PackageFlexible working style - 100% remote, with teammates located throughout the globeLearn and Grow - we provide mentorship and send you to events that help you build your network and skillsUnlimited PTO - 4 weeks recommended per year.
Software Engineer, Storage
Company: Vercel
Location: Remote
Posted Jul 29, 2023
Vercel is a globally distributed company that enables developers to create at the moment of inspiration. They are the platform for frontend developers, creating tools millions of developers use every day. Vercel takes pride in their ability to work across time zones and continents, fostering collaboration and innovation. The company is committed to fostering and empowering an inclusive community within their organization.
Mid Market SDR, Europe
Company: Vercel
Location: Remote
Posted Aug 05, 2023
We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description. You will also be collaborating cross-functionally with Marketing, Sales Engineering, and Customer Success to learn more about product, positioning, and messaging.The SDR team reaches out to potential customers to introduce them to the value Vercel could bring their business and sets up meetings. This team initiates substantial transformations for our customers, leading to promotions and profits for customers who adopt Vercel.What You Will Do:Kick off sales cycles by identifying and qualifying future customersWrite personalized messages to prospectsSet and book qualified meetings for Account ExecutivesCollaborate with your peers and guide those around youEngage in cold calling potential customersAbout You:Driven and motivated by a quotaPersonable and professional writing abilityAn interest in the software industryB2C and/or B2B sales experienceExperience with high volume cold outboundingAbility to work in fast-paced environmentCoachable - willing to learn from feedbackBonus If You Have Experience With:Vercel, Next.js, or any other technical background or understandingSalesforce, Outreach, HubSpot, or similar sales toolsPreviously reaching out to high level executive prospectsBenefits:Competitive compensation and stock optionsInclusive Healthcare PackageFlexible working style - 100% remote, with teammates located throughout the globeLearn and Grow - we provide mentorship and send you to events that help you build your network and skillsUnlimited PTO - 4 weeks recommended per year. In this role, you will be building a pipeline of qualified Mid Market business for the sales organization in the EMEA region. Take time when you need it.We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as neededVercel is committed to fostering and empowering an inclusive community within our organization. By unlocking developer potential through the use of open-source tools such as Next.js, React, Svelte, and Turborepo, we enable developers to go from idea to global application in seconds.As a globally distributed company, we take pride in our ability to work across time zones and continents, fostering collaboration and innovation. By joining Vercel, you'll be part of a team that is deeply committed to open-source technologies and dedicated to shaping the future of web development.About the Role:Vercel is looking for a Sales Development Representative (SDR) to join our EMEA Sales team! SDRs are key to our product adoption and company growth. We are the platform for frontend developers, creating tools millions of developers use every day.
Technical Consultant
Company: Vercel
Location: Remote
Posted Aug 09, 2023
We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Actual salary will be based on job related skills, experience and location. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description. This salary range is an estimate. Pay ranges outside San Francisco may be adjusted based on employee location. The total compensation package also includes benefits and equity-based compensation. Take time when you need it.We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as neededThe San Francisco, CA base pay range for this role is $135,000 - $186,000. Success in this role will be demonstrated through improvements in the retention of Enterprise customers by delivering key technical insights and evaluations to ensure success both at launch and scale.You have a background in frontend development, enjoy technical writing, and have a passion for digging deep to find and resolve issues. You are excited about the opportunity to involve yourself with the technical evolution of both global brands and new start-ups.The Technical Consultant will help establish our reputation as a company that is exceptional at helping its customers meet their goals throughout all parts of the customer journey while engineering solutions to constantly improve the customer experience.What You Will Do:Ensure that Enterprise customers are receiving and understanding the value of the platform.Provide product expertise and strategic consultation during the Enterprise customer journey.Provide training sessions to Enterprise customers.Attend onboarding and pre-production calls as a technical authority.Know the Vercel platform and Next.js framework inside and out, learning daily.Work with other members of CS to provide assistance both internally and externally.Develop close partnerships with the CSM team to understand customers' goals.Work with external engineering and infrastructure teams to convey product gaps and needs.Ensure customers have immediate concerns resolved but with a long-term outlook.Specialize in a few product areas and own that within the team.Improving existing, and identifying new, internal documentation, processes and policies.Assist and coordinate with Customer Success Managers with Enterprise requests.About You:You lead by example and develop more junior members of the team.You understand modern web architecture, frontend development, and serverless computing.You are experienced with incident management and procedure.You are comfortable working with a fully remote, globally distributed team.You have a passion to deliver a customer experience second to none.Availability to work within a weekend and on-call rotation.3+ years experience in a customer success, sales, or onboarding/implementation role at a SaaS company.5+ years experience with front-end web development using React in a production setting.Bonus if You:Have experience using Next.js.Have experience supporting backend runtime environments, especially Node.js.Have experience with CDNs and a good understanding of caching techniques.Work with monorepos and/or custom, complex CI/CD pipelines.Thoroughly understand DNS and can explain this clearly to others.BenefitsStock optionsInclusive Healthcare PackageFlexible working style - 100% remote, with teammates located throughout the globeLearn and Grow - we provide mentorship and send you to events that help you build your network and skillsUnlimited PTO - 4 weeks recommended per year. Your recruiter can share more about the specific pay range for your location during the hiring process.Vercel is committed to fostering and empowering an inclusive community within our organization.
Software Engineer, Billing
Company: Vercel
Location: Remote
Posted Aug 06, 2023
We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Actual salary will be based on job related skills, experience and location. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.LI-RemoteSenior Pay ranges outside San Francisco may be adjusted based on employee location. The total compensation package also includes benefits and equity-based compensation. This salary range is an estimate. Take time when you need it.We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as neededThe San Francisco, CA base pay range for this role is $138,400 - $230,700. Your responsibilities will extend from designing system architecture to high-level programming, performance testing, and system integration.What You Will Do:Meet with the software development team to define the scope and scale of software projects.Design and implement scalable applications, web services, and APIs.Develop and maintain internal software tools.Troubleshoot and bug fixing.Identify bottlenecks and improve software efficiency.Collaborate with the design team on developing user interfaces.Write technical documents.Report to the Billing team's Engineering ManagerAbout You:To ensure success as a product engineer, you should have strong programming skills, experience with application development, and excellent troubleshooting skillsTop-rated product engineers create and implement advanced software systems that perfectly meet the needs of the company4+ years in software developmentNice to have: experience with Salesforce, Next.js, and the Vercel platformBenefits:Stock optionsInclusive Healthcare PackageFlexible working style - 100% remote, with teammates located throughout the globeLearn and Grow - we provide mentorship and send you to events that help you build your network and skillsUnlimited PTO - 4 weeks recommended per year. By unlocking developer potential through the use of open-source tools such as Next.js, React, Svelte, and Turborepo, we enable developers to go from idea to global application in seconds.As a globally distributed company, we take pride in our ability to work across time zones and continents, fostering collaboration and innovation. Your recruiter can share more about the specific pay range for your location during the hiring process.Vercel is committed to fostering and empowering an inclusive community within our organization.
Principal Engineer, AI
Company: Vercel
Location: Remote
Posted Jul 29, 2023
Vercel is a globally distributed company that enables developers to create at the moment of inspiration. They are the platform for frontend developers, creating tools millions of developers use every day. Vercel is looking for a principal engineer to contribute to their AI roadmap, design and implement AI and ML systems, and troubleshoot and bug fix. They offer stock options, inclusive healthcare, flexible working style, unlimited PTO, and a total compensation package. Vercel is committed to fostering an inclusive community and does not discriminate on various bases.
Senior Customer Success Manager, East
Company: Vercel
Location: Remote
Posted Aug 06, 2023
We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description. Actual salary will be based on job related skills, experience and location. By joining Vercel, you'll be part of a team that is deeply committed to open-source technologies and dedicated to shaping the future of web development.About the Role:Reporting to our Senior Manager of Customer Success, the Customer Success Manager will own a portfolio of customer accounts and drive greater business value for them by bringing Vercel's best ideas, innovations, and capabilities to those customers.The CSM role is pivotal in managing everything post-sales in the Enterprise customer lifecycle, including detailed customer onboarding, the setting and measuring of success criteria, issue resolution and escalation, identifying and generating expansion opportunities, and management of the customer renewal.The role requires a technical background, with a strong emphasis on frontend development, cloud infrastructure and networking, and modern application deployment methods. Pay ranges outside San Francisco may be adjusted based on employee location. The total compensation package also includes benefits and equity-based compensation. Take time when you need it.We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as neededThe San Francisco, CA base pay range for this role is $130,900 - $170,000. This salary range is an estimate. By unlocking developer potential through the use of open-source tools such as Next.js, React, Svelte, and Turborepo, we enable developers to go from idea to global application in seconds.As a globally distributed company, we take pride in our ability to work across time zones and continents, fostering collaboration and innovation. The ability to coordinate well and work with many customers across multiple time zones is crucial, as is building long-standing relationships with product champions for your assigned accounts, working closely with them at all times to continually improve their teams' Vercel experience.What You Will Do:Manage a portfolio of Enterprise customers.Be a trusted technical advisor by aligning Vercel's platform features with the customer's business strategy.Drive incremental value by leading the customer through training and adoption of Vercel's best practices.Guide the customer through their lifecycle by driving adoption while realizing business value.Mentor customers on how best to use Vercel's technology to Develop, Preview, and Ship.Leverage account tiering to prioritize your account portfolio while ensuring retention and growth.Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty.Facilitate Executive Business Reviews with economic decision makers and Vercel executive sponsors.Act as the Voice of the Customer to align our resources and efforts to improve the customer experience.Partner with the Sales team to help identify and raise expansion opportunities.About You:3+ years of customer/account management.Experience and proficiency with Front-end web development libraries and frameworks like React, Node, Next.js, Express is preferred but not required.Experience maintaining relationships from junior to C-suite level.Strong collaboration mindset & capabilities; Comfortable with asynchronous remote work.A general understanding of working within a serverless environment.Knowledge of CI/CD and deployment pipelines preferred.Comfortable managing accounts with varying requirements.Bonus If You:Have devised and put in motion growth and activation strategies.Are experienced in Front-end web development libraries.Can demonstrate an understanding of a CDN and/or Proxy.Understand well, and can communicate clearly about DNS.Have experience working with Enterprise applications at global scale.Have previously worked at a high growth SaaS company.Benefits:Stock optionsInclusive Healthcare PackageFlexible working style - 100% remote, with teammates located throughout the globeLearn and Grow - we provide mentorship and send you to events that help you build your network and skillsUnlimited PTO - 4 weeks recommended per year.