Jobs at Vonage
563,258 open positions
Cloud Data Architect
Company: Vonage
Location: Poland
Posted Apr 25, 2024
The text describes a job opening for a Cloud Data Architect in Vonage's office in Poland. The role involves leading the development of advanced data pipelines, modernizing them using technologies like Kafka and Snowflake, and driving best practices for internal data communication. The ideal candidate should have extensive experience in constructing data pipelines, architecting scalable cloud-based data solutions, and a comprehensive understanding of software development. The position offers an opportunity to shape the future of communication solutions at Vonage.
Staff Java Software Developer (BSS)
Company: Vonage
Location: Spain
Posted Apr 15, 2024
The job posting is for a Staff Java Software Developer position at Vonage. The role involves building infrastructure and business logic for next-generation unified communication platforms. The developer will be responsible for developing Business Support System solutions that serve millions of users and businesses. The ideal candidate should have at least 8+ years of software development experience, proficiency in Java and Spring, and experience with AWS, Kubernetes, MongoDB, Docker, Salesforce, and Zuora. The role requires end-to-end task ownership, innovation in disruptive technologies, and the ability to independently tackle challenges. Experience in Agile software development methodology, a strong recommendation from a previous employer, and a desire to mentor junior developers are also valued.
Partner Support Technician
Company: Vonage
Location: USA
Posted Apr 20, 2024
<p><strong>Vonage Customer Care Mission<strong><p> <p>We help our customers create innovative and delightful customer experiences using our programmable communication building blocks Through a choice of support offerings we provide toptier support for developers and enterprises Our global technical team skilled in development communications technology and troubleshooting help our customers rapidly resolve any issues publish online knowledge articles and communicate proactively for any incidents that occur<p> <p><strong>Why this role matters<strong><p> <p>As a member of the Partner Support team the <strong>Partner Support Technician<strong> is responsible for working with partners subagents and child accounts to configure client computer networks and all assist with any technical requirements Establishing a relationship you will work with these partners for the life of their partnership with Vonage The agents ability to form a trusted bond listen attentively and respond to inquiries will make them the critical touchpoint between Vonage Business and our valued partners<p> <p>This position is also responsible for answering various PreSales technical questions and assisting the Partner Support Team with cases and reach outs The role also includes helping to work with VIP clients retaining customers and taking ownership of various projects the company needs to complete<p> <p><strong><em>This role will work 11am 8pm EST Monday Friday <em><strong><p> <p><strong>IF THIS SOUNDS LIKE YOU CONTINUE READING BELOW<strong><p> <p><strong>What you will do<strong><p> <ul style=> <li style=>Supporting Existing Customers<li> <ul style=> <li style=>Review and catalog the networks for clients and confirm they are VoIP equipped<li> <li style=>Ensure phone and feature setups are working properly<li> <li style=>Provide recommendations on future enhancements<li> <ul> <li style=>VIP Customer Escalations<li> <li style=>Assist the Retention Team in resolving escalated customer problems <li> <li style=>Provide highlevel support as a contributor to Partner Support<li> <li style=>Ability to balance inbound calls and emails as well as assisting the Partner Support Team in a scheduled environment<li> <li style=>Handle escalated issues sent to you by management and executive leadership<li> <li style=>Provide customerfocused support using clear and descriptive methods<li> <li style=>Manage and complete projects on time<li> <li style=>Work within multiple scheduling and ticketing programs<li> <li style=>Coordinate with various departments to provide internal education and assistance<li> <li style=>Advise customer on network topology and configuration<li> <li style=>Determine the source of customer issues hardware software user access other<li> <li style=>Document resolutions for future reference<li> <ul> <p><strong>What you will bring<strong><p> <ul style=> <li style=>Strong Customer service skills including being an active listener with the ability to deescalate quickly <li> <li style=>Superior technical troubleshooting and analytical skills<li> <li style=>Advanced written and oral communication skills with extreme attention to detail <li> <li style=>Ability to quickly establish and maintain excellent rapport with customers <li> <li style=>Proven communication skills required to create maintain and enhance customer relationships and experiences<li> <li style=>Outstanding technical competence Software Hardware Networks<li> <li style=>Ability to multitask and learn quickly in a challenging environment<li> <li style=>Advanced judgment negotiation and problemsolving skills<li> <li style=>Exceptional ability to adjust to the technical level of the customer when communicating technical information<li> <li style=>Advanced experience positioning sensitive and confidential subjects<li> <li style=>Ability to work independently with limited supervision yet work well within a team<li> <li style=>Ability to work quickly and efficiently under deadline pressure<li> <li style=>Outstanding follow through and organizational ability<li> <ul> <p><strong>What is required for application<strong><p> <ul style=> <li style=>Two years of technical support experience preferred <li> <li style=>A+ Networking + MCSA CCNP or other certifications preferred<li> <ul> <p><em>Note The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list Assignments may differ for individuals within the same role based on business conditions departmental need or geographic location<em><p> <p>LIJS3<p><img src=httpsremotivecomjobtrack1907300blankgifsource=publicapi alt=>
Routing Analyst
Company: Vonage
Location: Poland
Posted Apr 21, 2024
<p class=jobDescription> <p> <p> <p> <strong> Join Us as a Routing Analyst Unleash Your Analytical Superpowers <strong> <p> <p> Are you ready to dive into the heart of our Global Carrier Network Operations analysing data like a detective to uncover trends optimize quality manage costs and keep our client traffic flowing smoothly If so Vonage has the perfect role for you <p> <p> <strong> What Youll Do <strong> <p> <ul> <li> <p> <strong> Be the Master of Routing <strong> Take charge of a portion of our Routing table as well as analyse strategise and make decisions that impact the quality and cost of our services <p> <li> <li> <p> <strong> Complex Analysis Extraordinaire <strong> Delve into the intricacies of traffic types balancing the delicate scales of cost versus quality and ensuring our prices are just right <p> <li> <li> <p> <strong> Quality Guardian <strong> Respond to Quality Alerts swiftly maintaining the gold standard of Quality of Service as per industry norms <p> <li> <li> <p> <strong> Optimisation Wizard <strong> Manipulate and finetune our routing selections to optimise costs or enhance quality ensuring our customers get the best experience possible across a range of regional countries <p> <li> <li> <p> <strong> Champion of Efficiency <strong> Identify bottlenecks in our internal tools and collaborate with key stakeholders to remove obstacles making our daytoday operations smoother than ever <p> <li> <li> <p> <strong> Data Dynamo <strong> Provide invaluable data analysis to various stakeholders across functions supporting our crossfunctional needs with your analytical prowess <p> <li> <li> <p> <strong> Operational Maestro <strong> Handle daytoday operational tasks with finesse ensuring our SMS and Voice termination services meet and exceed our Service Level Objectives <p> <li> <ul> <p> <p> <p> <strong> Essential for the Role Must Have <strong> <p> <ul> <li> <p> <strong> Experience <strong> 23 years of experience in CostPrice analysis Voice and SMS routing or Tech Support positions setting the stage for your expertise <p> <li> <li> <p> <strong> Tool Proficiency <strong> Mastery of MS OfficeGoogle equivalent data analysis tools is a must with exposure to Business Intelligence tools like PowerBI or Tableau adding to your arsenal <p> <li> <li> <p> <strong> Analytical Skills <strong> Strong analytical skills are your bread and butter guiding your decisions and uncovering insights <p> <li> <li> <p> <strong> Global Mindset <strong> Ready to thrive in a global fastpaced environment adapting your working style to meet objectives with ease <p> <li> <li> <p> <strong> Communication Skills <strong> Excellent communication skills to convey your findings and collaborate effectively with teams across the globe <p> <li> <ul> <p> <p> <p> <strong> Nice to Have for the Role <strong> <p> <ul> <li> <p> <strong> Project Management <strong> Experience in project management adds another dimension to your capabilities <p> <li> <li> <p> <strong> Telecom Exposure <strong> Familiarity with the telecommunications industry provides valuable context <p> <li> <li> <p> <strong> API and Cloud Communications <strong> Exposure to API and cloud communications industry is a bonus <p> <li> <li> <p> <strong> Tool Familiarity <strong> Knowledge of tools like Confluence JIRA and Zendesk enriches your toolkit making you an even more versatile asset to the team <p> <li> <ul> <p> <p> <p> Ready to embark on a thrilling journey where your analytical skills make a real difference Apply now and join us in shaping the future of global communications at Vonage <p> <p> <p> <p> <strong> LIJB1 <strong> <p> <p> <strong> LIREMOTE <strong> <p><p>
Business Performance Manager
Company: Vonage
Location: Spain
Posted Apr 20, 2024
<p class=jobDescription> <p> We are currently looking for a Business Performance Manager based in Spain who will be responsible for Global performance monitoring facilitating the achievement of key performance metrics The candidate will be required to shape the overall structure and reporting mechanism which will drive business insights and lead to decision making The ability of the individual to investigate and analyse key variances will be paramount to ensuring success in this role The ideal candidate will have an inquisitive nature and the desire to continually enhance and evolve the reporting framework working closely with the BI team Your contribution will be essential to achieve performance KPIs increase Vonage market share grow the revenue stream and improve profitability The candidate will have a working knowledge of Tableau and Salesforce with knowledge of Jira preferred <p> <p> <strong> What you will do <strong> <p> <ul> <li> <p> Working globally across all regions collaborating with Sales and Operations to investigate implement performance actions <p> <li> <li> <p> Liaising with Pricing Managers to ensure that reporting is relevant and accurate adapting to changes and implementation of new and existing products <p> <li> <li> <p> Working closely with the Deal Desk team to ensure proposed actions are completed in a timely manner and reportingtracking relevant movements <p> <li> <li> <p> Provide analysis around trends in customer requests and pricing Take action on trends enabling driving change in Pricing Structures to enable revenue growth <p> <li> <li> <p> Streamline and improve business practices including tools templates and processes to increase the efficiency of the reporting process <p> <li> <li> <p> Own Performance improvement projects end to end from conception to implementation <p> <li> <li> <p> Manage both regular and adhoc analysis to highlight and identify key performance actions for the region <p> <li> <li> <p> Track key performance metrics in Tableau and Gsheets <p> <li> <ul> <p> <strong> Desired Skills and Experience <strong> <p> <ul> <li> <p> Bachelors degree required Business Economics Math or Engineering undergrad majors preferred <p> <li> <li> <p> 5+ years of experience in a rapidly changing deadlinebased position involving daily interaction with multiple levels of management and peers <p> <li> <li> <p> Strong analytical skills <p> <li> <li> <p> Excellent communication skills <p> <li> <li> <p> Problem solving <p> <li> <li> <p> Excellent Excel skills and data manipulation <p> <li> <li> <p> Strong Tableau and Salesforce experience preferred <p> <li> <ul> <p> <strong> Personal Characteristics <strong> <p> <ul> <li> <p> You are a selfstarter initiator <p> <li> <li> <p> Customer focused Always thinks first about the needs of hisher internal customers <p> <li> <li> <p> You are deliveryfocused <p> <li> <li> <p> You are curious and informed Stays on top of the latest in product pricing and industry news <p> <li> <li> <p> You are structured in your approach <p> <li> <li> <p> You are not afraid to challenge authority to get things done <p> <li> <li> <p> You put the company objectives ahead of your own <p> <li> <li> <p> Comfortable in a fast pace global amp multicultural environment <p> <li> <ul> <p> LIJS3 <p><p>
Customer Success Manager
Company: Vonage
Location: UK
Posted Apr 19, 2024
<p class=jobDescription> <p> Vonage Customer Success Mission We are on a mission to revolutionize customer service by empowering our clients to achieve their business goals As a Customer Success Manager CSM you will play a pivotal role in ensuring our customers receive unparalleled support and guidance to maximize the potential of our product You will serve as their strategic advisor and trusted partner working closely with them to anticipate their needs exceed their expectations and unlock new avenues for growth and success <p> <p> <strong> Why this role matters <strong> <p> <p> At Vonage Customer Success is about more than just delivering great service its about forging lasting relationships driving customer satisfaction and fueling business growth As a CSM you will take ownership of your portfolio of clients guiding them through their postimplementation journey understanding their unique business goals and providing the necessary expertise and support to help them achieve success Your success will be measured by a high level of engagement increased product adoption and return of investmentoutcomes as well as your ability to cultivate promoters and advocates within your customer base By working closely with the Account Management team you will also contribute to driving adoption and growth across our existing customer base while nurturing new opportunities and securing renewals and upsell <p> <p> <p> <p> IF YOURE READY TO MAKE A REAL IMPACT KEEP READING BELOW <p> <p> <p> <p> <strong> What you will do <strong> <p> <ul> <li> <p> Manage a portfolio of clients taking ownership of customer retention adoption and engagement ensuring their ongoing success with our product <p> <li> <li> <p> Develop strong client relationships as a trusted advisor leveraging your product expertise and providing the necessary tools and guidance to maximize their use of our product and adopt best practices <p> <li> <li> <p> Cultivate relationships with key stakeholders at both operational and strategic levels understanding their business objectives and aligning our application offering to meet their needs <p> <li> <li> <p> Proactively handle a diverse range of customerrelated projects initiatives and tasks ensuring customer satisfaction and delivering value <p> <li> <li> <p> Educate customers on our product upcoming roadmap items and new releases keeping them informed and excited about the possibilities <p> <li> <li> <p> Collaborate with customers to build Success Plans aligning their objectives with our product offering and driving mutual success <p> <li> <li> <p> Conduct regular progress reviews including Annual Reviews QBRs Monthly Service Reviews and Business Process Reviews to track progress adapt objectives if necessary and foster open dialogue <p> <li> <li> <p> Ensure knowledge of customers business objectives and technical setup is properly documented and shared with internal teams <p> <li> <li> <p> Drive adoption to create an environment for future growth and expansion helping customers leverage the full potential of our product <p> <li> <li> <p> Act as the conduit for customer queries working closely with relevant internal departments to ensure timely resolution <p> <li> <li> <p> Collaborate crossfunctionally across Sales Product and Technical Teams to deliver client outcomes and enhance customer satisfaction <p> <li> <li> <p> Manage customer escalations working with Product Support and Technical teams to address issues promptly and effectively <p> <li> <li> <p> Gather feedback through NPS and CSAT surveys advocating internally for the Voice of the Customer <p> <li> <li> <p> Collaborate with the CS Team sharing best practices supporting team members and participating in or leading CSled projects and initiatives <p> <li> <li> <p> Participate in or lead client engagement activities such as webinars and lunch amp learns showcasing our product and providing valueadded content <p> <li> <li> <p> Actively engage in the CS Community promoting customer events and webinars and staying connected with industry trends and best practices <p> <li> <li> <p> Be flexible with working at home at a customer site or sometimes at our regional offices when required <p> <li> <ul> <p> <p> <p> <strong> What you will bring <strong> <p> <ul> <li> <p> Outstanding interpersonal and communication skills enabling you to build strong relationships with customers and colleagues <p> <li> <li> <p> A collaborative approach and a team player mentality working effectively with both technical and businessfocused clients <p> <li> <li> <p> Analytical skills to evaluate and interpret product and servicerelated situations driving datadriven decisionmaking <p> <li> <li> <p> The ability to thrive in a fastpaced environment adapting quickly to changing priorities and delivering results under pressure <p> <li> <li> <p> Excellent problemsolving skills allowing you to navigate complex customer challenges <p> <li> <li> <p> Be a strong individual collaborator with the ability to manage your own diary <p> <li> <ul> <p> <p> <p> <em> Note The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list Assignments may differ for individuals within the same role based on business conditions departmental need or geographic location <em> <p><p>
Java Software Developer (Olympus)
Company: Vonage
Location: Remote
Posted Apr 25, 2024
Vonage, a leading company in the cloud communications platform market, is seeking a Java Software Developer. The role involves working on various aspects of the core product, designing new features, and coding. The ideal candidate should have strong Java experience, understanding of Object Oriented Design, and familiarity with AWS, Kafka, Docker, Kubernetes, and monitoring tools. The position offers remote work and growth opportunities.
Inside Sales Executive
Company: Vonage
Location: Atlanta, GA
Posted Apr 24, 2024
Vonage is seeking an experienced Sales Executive to join their Inside Sales team. The role involves driving growth by matching customers with Vonage's business communications solutions. The position requires 2+ years of Account Executive experience, preferably in a SaaS environment, and proficiency in Salesforce CRM. The Sales Executive will work collaboratively with the Inside Channel team, conduct high-level conversations with C-Level executives, and utilize solution-selling techniques to close deals. Benefits include medical, vision, and dental coverage, 401(k) contributions, unlimited discretionary time off, and tuition reimbursement.
Vice President - Product (UC/CC)
Company: Vonage
Location: UK
Posted Apr 20, 2024
<p class=jobDescription> <p> <strong> Why this role matters <strong> <p> <p> We are looking for a seasoned Product Leader that has extensive experience in the UCCC space This is an opportunity to support amp empower a highly respected globally distributed and diverse Product Management team as well as an opportunity to truly influence how billions of people around the world communicate <p> <p> Vonage is at a pivotal stage of its evolution and this role will be a key contributor to delivering our 3year strategy and beyond and be part of a talented leadership team reporting into Savinay Berry EVP Product amp Engineering <p> <p> Our Product Vision is to <em> Enable an immersive customer engagement platform that powers experiences and conversations wherever you are Turning notifications into conversations <em> and we are looking for this VP to live and breathe this vision and through collaboration understanding customer needs and through influencing without authority turn this vision into a strategy and deliver <p> <p> <strong> What you will do <strong> <p> <p> <strong> GotoMarket amp Revenue Generation <strong> <p> <ul> <li> <p> Create strategic direction and monitor effectiveness of the gotomarket process <p> <li> <li> <p> Create pricing frameworks for the Product Management function <p> <li> <li> <p> Own the overall product financial forecast <p> <li> <li> <p> Create and maintain customer segmentation <p> <li> <li> <p> Ensure product marketing processes align with and support corporate strategic objectives <p> <li> <ul> <p> <strong> Lifecycle Management <strong> <p> <ul> <li> <p> Oversee development and implementation of Product Management governance processes and workflows enterprise wide <p> <li> <li> <p> Establish and manage project interdependencies and priorities <p> <li> <li> <p> Identify and champion creation of new products and capabilities to meet evolving business challenges <p> <li> <li> <p> Own responsibility for project risk identification and resolution <p> <li> <ul> <p> <strong> Strategy <strong> <p> <ul> <li> <p> Establish overall Product Management direction and actively support associated goals and objectives <p> <li> <li> <p> Own annual strategic planning and priority setting processes <p> <li> <li> <p> Oversee creation and maintenance of multiquarter strategic BU roadmap <p> <li> <li> <p> Continually seek opportunities to maximize revenue generation <p> <li> <ul> <p> <strong> What you will bring <strong> <p> <ul> <li> <p> Senior level product leadership experience operated in a role that has global impact and scale with experience in developing and delivering UCCC product based roadmaps <p> <li> <li> <p> Commercial experience and understanding of how good product management can influence and impact the sales activities <p> <li> <li> <p> Product leadership skills at the executive level confident amp comfortable articulating product vision to CSuite and Board Members <p> <li> <li> <p> Experience leading global teams with a strong owners mindset <p> <li> <li> <p> Outstanding interpersonal and communication skills <p> <li> <li> <p> Ability to <p> <ul> <li> <p> Define articulate and drive the vision strategy architecture design and implementation of complex large scale software systems <p> <li> <li> <p> Present complex technical information in a clear and concise manner to a wide variety of audiences <p> <li> <li> <p> Identify risks and threats in current and emerging technologies procedures features and operations <p> <li> <li> <p> Develop technical and process skills in others <p> <li> <ul> <li> <ul> <p> <p> <p> <p> <p> <p> <p> <p> <p> <strong> LIDHC1 <strong> <p> <p> <p><p>
Paralegal- Telecommunications/Regulatory Compliance
Company: Vonage
Location: USA
Posted Apr 18, 2024
<p class=jobDescription> <p> <strong> The role and why it matters <strong> <p> <p> We are seeking a dedicated telecommunicationselectronic communications services regulatory Paralegal to join our legal team and play a vital role in supporting our compliance activities This position will report to the Director Legal Telecom Regulatory Compliance and play a key role in global compliance activities related to telecommunications laws and messaging industry standards <p> <ul> <li> <p> <strong> Legal and Business experience <strong> <p> <li> <ul> <p> Specific to telecommunications and electronic communications services you will <p> <ul> <li> <p> Project manage and research various countries laws and regulations including organizing such research for future reference <p> <li> <li> <p> Manage annual and periodic reporting to global regulatory agencies including coordinating informationgathering from internal stakeholders <p> <li> <li> <p> Assist with researching and answering complaints from global regulatory agencies <p> <li> <li> <p> Support the inhouse Regulatory Board in developing and implementing regulatory and industry requirements <p> <li> <li> <p> Assist the Director Legal Telecom Regulatory Compliance in staying abreast of changes in laws regulations and messaging industry standards and conveying those changes internally <p> <li> <li> <p> Handle various internal inquiries <p> <li> <ul> <p> <strong> IF THIS SOUNDS LIKE YOU CONTINUE READING BELOW <strong> <p> <p> <strong> Whats required for application <strong> <p> <ul> <li> <p> Bachelors degree in Paralegal Studies or a related field <p> <li> <li> <p> Minimum 3+ years of experience working as a Paralegal law firm or corporate legal department in the telecommunicationselectronic communications service sector <p> <li> <li> <p> Familiarity with the telecommunicationselectronic communications service regulatory landscape <p> <li> <li> <p> Indepth knowledge of at least one countrys laws and regulations in the telecommunicationselectronic communications service sector and a willingness to learn about other countries <p> <li> <li> <p> Strong organizational and multitasking abilities with a meticulous attention to details <p> <li> <li> <p> Proficient in conducting legal research and summarizing findingsStrong analytical and problemsolving skills with an ability to assess complex legal issues and provide practical solutions <p> <li> <li> <p> Effective communication written and verbal and interpersonal skills with the ability to communicate legal concepts to nonlegal stakeholders up to and including seniorlevel management <p> <li> <li> <p> Proven ability to manage and prioritize multiple projects in a fastpaced environment <p> <li> <li> <p> You will possess a high level of integrity and be committed to the highest ethical standards <p> <li> <ul> <p> <strong> What is in it for you <strong> <p> <p> In addition to providing exciting work career advancement opportunities and a collaborative work environment Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement <p> <p> <em> Note The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list Assignments may differ for individuals within the same role based on business conditions departmental need or geographic location <em> <p> <p> <em> LI JS3 <em> <p><p>
Go Developer
Company: Vonage
Location: Poland
Posted Apr 15, 2024
Vonage, a leading CPaaS company, is seeking a Golang developer to join their growing Engineering team. The role involves developing and maintaining a fraud prevention platform, designing/developing new features, and optimizing performance. Vonage values disruptive thinking, customer focus, and a commitment to delivering value. They offer a competitive benefits package including private medical insurance, gym membership, educational assistance, language classes, and more. The ideal candidate will have 4+ years of software development experience, 2+ years of Golang programming, and experience with DDD, REST APIs, and event-driven systems.
Carrier Relations Manager
Company: Vonage
Location: Germany
Posted Apr 15, 2024
Vonage is seeking a Carrier Relations Director (Global) to lead the strategic direction and coordination of new API connectivity globally. The role involves creating a world-class team to develop the best network connectivity and innovation for customers' success. Key responsibilities include planning global international coverage, collaborating with executive teams, identifying systems for scalability, recruiting senior commercial leaders, building strategic relationships, aligning with the legal team, and working with the product team. The ideal candidate should have experience leading senior commercial teams, a strategic mindset, knowledge of the cloud communications industry, deep understanding of the API marketplace, experience with digital brands, extensive carrier experience, and fluency in English.