Jobs at WhatNot
1,762 open positions
Partnerships Associate - Germany
Company: Whatnot
Location: Remote
Posted Sep 10, 2023
Whatnot is a livestream shopping platform and marketplace backed by top investors, aiming to revolutionize ecommerce by combining community, shopping, and entertainment. The company is growing rapidly and is looking for a Partnerships Associate to join their team.
Senior Manager, Seller Development
Company: Whatnot
Location: Other US Location
Posted Sep 09, 2023
Whatnot is a rapidly growing livestream shopping platform backed by prominent investors. They are committed to their values and building a team with experience from top tech, retail, and payments platforms. The company is innovating in the fast-paced world of live auctions, focusing on community, shopping, and entertainment. They are hiring a Senior Manager for Seller Development to help new and emerging sellers be successful through education initiatives and seller programs. The role involves building a seller development foundation, scaling seller growth, and leading a team of high-performing individuals.
Manager, Customer Experience (Team Lead)
Company: Whatnot
Location: Remote
Posted Sep 14, 2023
We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. Here’s what we’re hoping to see in your background:You have 5+ years of support operations experience managing support KPIs such as CSAT.You are a leader with a strong desire and natural ability to motivate a team, set and achieve targets, and manage career growth and team performanceYou have driven operational excellence, quality improvements, and performance-managed multiple agents.You are analytical and data-driven, with experience distilling large data sets to actionable insights.You are an owner, always looking for opportunities to better your work, team, product or customer experienceYou are comfortable making tough decisions that balance the trade-off between quality and quantityYou have knowledge of Zendesk, data platforms such as Sigma, familiar with excel/google Sheets (Knowledge of SQL preferred) You have experience in startups, marketplaces, or e-commerce (preferred)You have worked within multichannel support operations (chat, email, sms, phone) You have familiarity with working with large, diverse customer support, and operations organizations (preferred)You have the flexibility to occasionally work shifts, holidays, and outside of standard schedule&127873; BenefitsCompetitive base salary and stock optionsUnlimited Vacation Policy and Company-wide Holidays (including a spring and winter break)Health Insurance options including Medical, Dental, Vision, Life, Short term disability & Long term DisabilityWhatnot covers 99% of employee premium costs, and 75% of dependent care premiums for MedicalDental and Vision sponsored 100% by Whatnot for employees and dependentsWork From Home SupportLaptop provided by Whatnot and home office setup allowance$450 work-from-anywhere quarterly allowance for cell phone and internetCare benefits$1,350 quarterly allowance on food$1,500 quarterly allowance for wellness16 weeks Paid Parental Leave and gradual return to work$5,000 annual allowance towards Childcare$20,000 lifetime benefit for family planning, such as adoption or fertility expensesProfessional Development$2,000 annual benefit to invest in your professional development401k offering for Traditional and Roth accounts provided by BettermentEmployer matching contributions of 100% of up to 4% of contributions on base salary&128155; EOEWhatnot is proud to be an Equal Opportunity Employer. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce. Someone willing to take on any role or task, learn new skills, and be a part of building a great company. We’ve found that low ego, a growth mindset, and leaning into action and high impact goes a long way here.A hungry individual looking to continue their career in a fast-paced, rapidly changing environment. You will also be responsible for driving team productivity through performance metrics while delivering a quality experience, ensuring our users are getting a quick, and quality experience.Must be available to work weekendsLead team performance and drive results in team productivity, quality, and customer experience Manage, coach, encourage, and be responsible for the performance and culture of a team of agentsMaintain functional knowledge of, and act as a subject matter expert of processes, product, and projects related to day-to-day operationsDrive accountability on policies and other guidelinesCreate new and use existing reporting to identify areas to improve performance metrics and productivity Build a culture of insights generation to improve product, process, experience and overall business by reviewing Sigma & Zendesk metrics regularly Identify and report on trends early and often. Partner with training and content to reinforce compliance with new launches, processes, and policies. Address and resolve critical issues from partners and other teamsIdentify and call out areas of opportunity for Whatnot, helping improve or develop new processes to improve the user experience and business by understanding customer needsOther ad-hoc project work as the business requires&128075; YouCurious about who thrives at Whatnot? Whatnot is bringing it to the world through a community-first approach, starting in the U.S. where retail is a $5T market opportunity!&128187; RoleThe Customer Experience team is responsible for driving the best possible user experience through process improvement, order management, and problem-solving. Livestream shopping is taking off around the world – a $300B GMV market in China that’s grown 100% YoY. We are building a team that has experience from top tech, retail and payments platforms in the world.We’re innovating in the fast-paced world of live auctions in categories including sports, fashion, video games, and streetwear. A customer service mentality with passion to reach the best possible outcome.
Software Engineering Intern, Summer 2024
Company: Whatnot
Location: Remote
Posted Sep 07, 2023
Whatnot is a livestream shopping platform backed by top investors, building the future of ecommerce with a community-first approach. They're hiring for a 12-week remote internship, looking for intellectually curious individuals to work on complex technical challenges.
General Manager, Sneakers
Company: Whatnot
Location: Other US Location
Posted Sep 18, 2023
We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. Final salary will be based on a number of factors including, level, relevant prior experience, skills and expertise. You’re excited to “zoom in” and “zoom out” on a daily basis to both execute and guide the strategy of your category. Build the category foundation Develop market entry strategy to launch a new categoryBring sellers into our ecosystem and be an advocate for our mission. This range is only inclusive of base salary, not benefits (more details below) or equity in the form of stock options.&127873; BenefitsCompetitive base salary and stock optionsUnlimited Vacation Policy and Company-wide Holidays (including a spring and winter break)Health Insurance options including Medical, Dental, Vision, Life, Short term disability & Long term DisabilityWhatnot covers 99% of employee premium costs, and 75% of dependent care premiums for MedicalDental and Vision sponsored 100% by Whatnot for employees and dependentsWork From Home SupportLaptop provided by Whatnot and home office setup allowance$450 work-from-anywhere quarterly allowance for cell phone, internet, or co-working spaceCare benefits$1,350 quarterly allowance on food$1,500 quarterly allowance for wellness16 weeks Paid Parental Leave and gradual return to work$20,000 for family planning, such as adoption or fertility expenses&128155; EOEWhatnot is proud to be an Equal Opportunity Employer. Chart the path for future growth within your category and build a plan for getting there - what sub-categories we’ll expand into and who we’ll serve next Lead As the category matures, hire and manage a team of strong Partnerships Managers and Marketing ManagersBe a steward of our product. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce. Livestream shopping is taking off around the world – a $300B GMV market in China that’s grown 100% YoY. Build pipeline, onboard and manage relationships to help them grow on Whatnot Execute marketing activations alongside influencers and category evangelists to generate awareness of Whatnot within your category Define and monitor key success metrics in the category to drive focus and execution Scale growthOwn our strategic partnerships - grow our relationships with top sellers, brands and influencersDevelop scalable strategies to grow both sellers and buyers simultaneouslyIdentify unlocks to create step-change growth in our business. Whatnot is bringing it to the world through a community-first approach, starting in the U.S. where retail is a $5T market opportunity!&127950; About the Go-to-Market TeamThe Go-to-Market team at Whatnot is responsible for the expansion of our category suite and the continued growth of sellers and buyers on the platform. &128187; RoleAs a General Manager, you’ll be responsible for launching a nascent category on Whatnot and fully owning the P&L and growth trajectory of the business unit. Ensure that we’re meeting the needs of your category to make sure they can be successful on Whatnot.Work with cross-functional partners to bring solutions to light that can serve our newest communities&128075; YouYou have a passion for our mission at Whatnot - you live and breathe the needs of our communities and work relentlessly to improve their experiences on WhatnotYou have 7+ years of experience working in partnerships and marketing in high growth, fast-paced environmentsYou are comfortable operating as a team of 1 and will get in the weeds to produce results in a highly ambiguous environmentYou are scrappy and no job is too smallYou are a world-class leader with experience hiring, managing, and developing a teamYou are deeply analytical and comfortable understanding and manipulating data to gain and take action on business insights&128591; Nice to HaveExperience working on a marketplace or two-sided platform where you’ve had to balance the needs of multiple partiesExperience with developing internal policies and processes for a new and fast-growing businessProficiency in SQLPassion for creator communities, existing product categories on Whatnot, and/or new verticals that are uniquely suited for live e-commerceExperience buying and selling in online marketplaces&128176;CompensationFor US-based applicants: $190,000 - $245,000/year + benefits + stock optionsThe salary range may be inclusive of several levels that would be applicable to the position.
Customer Experience Agent (Night Shift)
Company: Whatnot
Location: Remote
Posted Sep 13, 2023
We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. Final salary will be based on a number of factors including, level, relevant prior experience, skills and expertise. 1 - 5 years of experience in customer service, user experience or fulfillment.Positive Customer first attitude.Proactive problem-solver and process-improver.Experience with social media, parcel delivery, marketplace sellers, vendors, or fraud operations.Understanding of Ecommerce and Marketplace operations.Experience with Customer facing systems like Zendesk, Kustomer, or Intercom.Knowledge of Collectibles is a plus.Desire to enhance your career.&128176;CompensationFor US-based applicants: $25-29/hrThe salary range may be inclusive of several levels that would be applicable to the position. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce. This range is only inclusive of base salary, not benefits (more details below) or equity in the form of stock options.&128155; EOEWhatnot is proud to be an Equal Opportunity Employer. Here’s what we’re hoping to see in your background:Ability to work night shift (10pm-6am PST).Weekend availability required.4 year degree is a plus. We’ve found that low ego, a growth mindset, and leaning into action and high impact goes a long way here.A hungry individual looking to jump start their career in a fast paced environment. Someone willing to take on any role or task, learn new skills and be a part of building a great company. A customer service mentality with passion to reach the best possible outcome. Whatnot is bringing it to the world through a community-first approach, starting in the U.S. where retail is a $5T market opportunity!&128187; RoleThe Customer Experience team is responsible for driving the best possible user experience through process improvement, order management, and problem solving.
Software Engineer, Payments - Ireland
Company: Whatnot
Location: Other US Location
Posted Sep 09, 2023
Whatnot is a rapidly growing livestream shopping platform backed by prominent investors. The company is innovating in the fast-paced world of live auctions, focusing on community, shopping, and entertainment. They are committed to their values and are hiring forward-thinking problem solvers across all functional areas. The Payments team at Whatnot is responsible for the money flow, handling PayXP, PayPlatform, and Pay Infra. They are looking to make substantial improvements to their systems, including payment scale & reliability, increased payment options, fraud mitigation, advanced shipping options, and improved delivery times. The ideal candidate should have 5+ years of backend or generalist software development experience in high growth startups, excellent product instincts, strong problem-solving skills, and the ability to pick up new technologies quickly.
Customer Experience Agent
Company: Whatnot
Location: Remote
Posted Sep 08, 2023
Whatnot is a rapidly growing livestream shopping platform backed by prominent investors. The company is committed to its values and is building a team with experience from top tech, retail, and payments platforms. The Customer Experience team is responsible for driving the best possible user experience, ensuring customers receive their products quickly and resolving any issues. The role requires a customer-first attitude, problem-solving skills, and experience in customer service or fulfillment. The compensation is competitive, with a salary range of $25-29/hr. Whatnot is an Equal Opportunity Employer.
Software Engineer, New Verticals
Company: Whatnot
Location: Other US Location
Posted Sep 07, 2023
Whatnot is a livestream shopping platform and marketplace backed by top investors, building the future of ecommerce with a community-first approach. They're hiring a software engineer to help launch new categories and features, with a competitive salary and benefits package.
Frontend Engineer
Company: Whatnot
Location: Other US Location
Posted Sep 09, 2023
Whatnot is a rapidly growing livestream shopping platform backed by prominent investors. They are revolutionizing ecommerce by merging community, shopping, and entertainment. The company is committed to its values and is hiring experienced engineers with strong product instincts. Whatnot is expanding in the US retail market, which is a $5T opportunity. The role requires 4+ years of frontend engineering experience, mastery of at least one language, and excellent product instincts. Compensation includes a competitive base salary, stock options, and comprehensive benefits.
Software Engineer, 2024 New Grad
Company: Whatnot
Location: Remote
Posted Sep 07, 2023
Whatnot is a rapidly growing livestream shopping platform backed by prominent investors. They are revolutionizing ecommerce by merging community, shopping, and entertainment. The company is committed to its values and is expanding its team with experienced professionals from top tech, retail, and payments platforms. Whatnot is innovating in live auctions across various categories, ensuring a welcoming space for buyers and sellers. They are hiring forward-thinking problem solvers to build new features, implement growth strategies, and design scalable systems. The ideal candidate should have industry software engineering experience, excellent product instincts, and the ability to ship high-quality products quickly.
Partnerships Associate
Company: Whatnot
Location: Other US Location
Posted Sep 09, 2023
Whatnot is a rapidly growing livestream shopping platform backed by prominent investors. The company is focused on creating an exceptional software company and team, with a mission to enable anyone to turn their passion into a business. Whatnot is innovating in the fast-paced world of live auctions, offering a community-first approach in categories like sports, fashion, video games, and streetwear. The Go-to-Market team is responsible for expanding the platform's category suite and growing sellers and buyers. The role involves becoming a go-to expert on a specific category, sourcing and onboarding sellers, managing relationships, and driving marketing initiatives. Whatnot offers competitive compensation, benefits, and a supportive work environment.