Jobs at Wise
323,153 open positions
Product Analyst
Company: WISE
Location: Austin, TX
Posted Apr 25, 2024
Wise is seeking a mid-level Product Analyst for the Money Movement team, offering a salary of $110,000-145,000 plus RSU and benefits. The role involves analyzing data to improve pay-in, payout, receive experiences, and liquidity management. The analyst will work with Product Managers to establish NorthAm KPIs and monitor customer behavior. They will also identify high-impact initiatives and contribute to a culture of idea-sharing and innovation. The role offers opportunities for autonomy, skill development, and a dynamic work environment.
Customer Support Associate
Company: WISE
Location: Austin, TX
Posted Apr 26, 2024
Wise is a global technology company that aims to make money transfer easier and cheaper. They are looking for Customer Support Associates to join their team in Austin, TX. The role involves providing world-class customer support via phone, chat, and email, and requires strong communication, problem-solving, and conflict resolution skills.
Banking and Expansion Lead- Assets
Company: WISE
Location: New York City, NY
Posted May 05, 2024
<p><b>Company Description<b> <p><p>Wise is a global technology company building the best way to move and manage the worlds money Min fees Max ease Full speedWhether people and businesses are sending money to another country spending abroad or making and receiving international payments Wise is on a mission to make their life easier and save them moneyAs part of our team you will be helping us create an entirely new network for the worlds money For everyone everywhere<p> <p><b>Job Description<b> <p><p><strong>Banking amp Expansion Lead Assets Product Americas<strong><p> <p>Wise was launched in 2011 with the vision of making international money transfers fast cheap fair and simple Today were about much more than just moving money Were building the worlds best international account experience <p> <p>Wise sends more money into and out of the US than any other country Our bank payment partner and regulatory relationships determine the quality and breadth of our product So were on the hunt for an executor with an analytical mind and strong communication skills to join the Banking amp Expansion team in North America <p> <p>In 2021 Wise launched Assets in the UK a new type of account Assets allows customers to back the money they hold with Wise through different asset classes such as stocks or bonds while retaining the instant access and spend functionality of a checking account <p> <p>Were looking for a <strong>Banking amp Expansion Lead Assets Product Americas<strong><p> <p>to join our New York City office Youll be responsible for expanding the Assets product to the US and other markets in North and South America Youll be supporting the broader North America Banking amp Expansion team including building strong commercial relationships to enable the best product experience for our customers<p> <p>Youll work closely with the Assets Product team an autonomous team within Wise consisting of Product Managers Designers Engineers Product Compliance and Operations Youll provide the team with local financial markets expertise shaping the product vision and helping change the future of finance This isnt just a job its a revolution<p> <p><strong>Your Mission<strong><p> <p><strong>1 Expand the Assets product to North America<strong><p> <ul><li>Lead and manage the endtoend process of applying for a brokerdealer license in the US<li> <li>Analyze the optimal route to market for the Assets product taking into account how customer needs differ by market product functionality and regulatory requirements<li> <li>Build a good relationship with US regulatory authorities to ensure a smooth licensing process and success once the license is granted <li> <li>Ensure that the operating model agreed with regulators is efficient and aligns with our product and customers needs <li> <li>Source and or hire any personnel that may be required to obtain the license such as a local compliance officer or financial controller <li> <li>Liaise closely with teams across Wise such as Product Engineering Operations Finance and Compliance to ensure that we have the necessary resources and processes in place to successfully sustain operations <li> <ul><p><strong>2 Build strong commercial relationships<strong><p> <ul><li>Identify new commercial relationships with investment managers banks and payments partners to optimize the product experience for customers in terms of price coverage and available asset classes <li> <li>Onboard new partners and negotiate contracts taking into account commercial priorities as well as risks <li> <li>Manage our existing commercial relationships to ensure that they are delivering the best outcomes for our customers in terms of price and coverage <li> <ul><p><strong>3 Identify new strategic opportunities<strong><p> <ul><li>Shape the product vision and roadmap alongside the Product Manager thinking about our customer needs blockers and opportunities <li> <li>Explore and develop strategies for expansion into other North and South American markets following successful entry into the US<li> <li>Work closely with the Product Manager and the wider team to prioritize opportunities taking into consideration the product roadmap resource and product build requirements <li> <li>Identify and size new product ideas to to test build and launch <li> <ul><p><strong>You may be a good fit if<strong><p> <ul><li>Led the endtoend process for expanding financial services products to new markets including scoping route to market and applying for new licenses from local regulators<li> <li>You are familiar with the US financial services industry and understand different financial products and how they work as well as their risks and target markets <li> <li>You have negotiated commercial relationships with a clear product vision and understanding in mind You are able to figure out the ideal operational and commercial process with new partners<li> <li>You are familiar with how US fund managers and financial institutions work You are strong at managing those relationships and are constantly creating opportunities to improve them<li> <li>You have a good understanding of US investment services regulation in a changing environment<li> <li>You have worked in a fast moving environment are happy to work independently flexibly and take initiative You have demonstrated this experience by growing an early stage product into something larger<li> <li>Youre hands on and a strong individual contributor You are able to operate at many levels of detail flipping between executing as an individual contributor and building support from crossfunctional stakeholders for new ideas and initiatives We work in autonomous teams so youll need an entrepreneurial and collaborative mindset to thrive<li> <li>You have fresh ideas You dont accept the status quo but are interested in solving problems in novel ways You are able to communicate the impact of those ideas gather stakeholder buyin and formulate plans to implement them<li> <li>You are passionate about our mission and transforming the financial industry for good<li> <li>You have flexibility for some international travel around 1020 of time<li> <ul><p><strong>Requirements<strong><p> <ul><li>510 years work experience in asset investment management investment corporate banking capital markets or other similar role within financial services financial technology startup or technology companies <li> <li>Bachelors degree in relevant fields such as Finance Accounting Economics Business Management MathematicsStatistics Computer Science etc <li> <li>At least one of Series 7 General Securities Representative qualification or Series 24 General Securities Principal qualification and willingness to work on obtaining the missing series<li> <li>Detailed knowledge of US financial systems including banking and investments infrastructure payment rails regulatory agencies and regulations<li> <li>Ability to structure and independently lead commercial relationships eg clients service providers or other partners and crossfunctional projects including demonstrated ability to align closely with Product Engineering Operations and Compliance teams with a solid track record of execution <li> <li>Excellent verbal and written communications including executivelevel presentation negotiation and communication skills <li> <li>Proficiency in financial and business analysis including demonstrated Excel Sheets skills<li> <li>Right to work in the US<li> <ul><p><strong>Key Benefits <strong><p> <ul><li>🚀 RSUs in a rapidly growing company <li> <li>💻 Hybrid working model a mix of working from home and from the office<li> <li>✈️ Wisers can work remotely for 90 days a year By remote we dont just mean from home but from wherever in the world you choose to<li> <li>💪 An annual selfdevelopment budget<li> <li>🩺 Medical dental amp vision insurance including HSA and FSA options<li> <li>💝 Companypaid Life Insurance Short amp LongTerm Disability and an EAP program<li> <li>☀️ 25 days PTO 15 sick days 11 holidays 5 compassionate leave days 3 paid Me days and a paid volunteer day annually<li> <li>🏝️ A paid 6week sabbatical leave after four years<li> <li>👶🏼 18weeks of paid parental leave after a year with us<li> <li>💰 401k with up to a 4 employer match<li> <ul><p><b>Additional Information<b> <p><p>For everyone everywhere Were people building money without borders without judgement or prejudice too We believe teams are strongest when they are diverse equitable and inclusiveWere proud to have a truly international team and we celebrate our differencesEvery Wiser should feel that they can be themselves at workInclusive teams help us live our values and make sure every Wiser feels respected empowered to share their contributions towards mission zero and able to progress in their careersHaving diverse teams that reflect our diverse customer base helps us build a better product We can be more creative and empathetic to our customers needs and make sure we leave noone behind on our journey to missionzero<p> <p>For everyone everywhere Were people building money without borders without judgement or prejudice too We believe teams are strongest when they are diverse equitable and inclusive<p> <p>Were proud to have a truly international team and we celebrate our differences<br >Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers<p> <p>If you want to find out more about what its like to work at Wise visit WiseJobs<p> <p>Keep up to date with life at Wise by following us on LinkedIn and Instagram<p> <p><p> <p>For everyone everywhere Were people building money without borders without judgement or prejudice too We believe teams are strongest when they are diverse equitable and inclusive<p> <p>Were proud to have a truly international team and we celebrate our differences<br >Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers<p> <p>If you want to find out more about what its like to work at Wise visit WiseJobs<p> <p>Keep up to date with life at Wise by following us on LinkedIn and Instagram<p>
Head of Servicing Operations (Americas)
Company: WISE
Location: Austin, TX
Posted Apr 28, 2024
Wise plc, a global tech company founded in 2011, is seeking a Head of AMERICAS Operations / Site Lead. The company processes over £9 billion in cross-border transactions monthly, saving customers £1.5 billion annually. The role involves leading operations in the Americas region, managing teams in Financial Crime, Fraud, KYC, Payment Operations, Customer Support, and Transformation. The ideal candidate should have a proven track record in senior operational leadership roles within FinTech, Financial Services, or Technology industries, with experience working closely with Product teams and understanding local laws, culture, and regulations.
Regional Marketing Lead - Consumer - NorthAM
Company: WISE
Location: Austin, TX
Posted Apr 25, 2024
Wise is a global technology company aiming to simplify international money transfers. They are seeking a data-driven marketing professional with a strong North American focus to develop and execute a strategic marketing plan. The role involves understanding customer needs, monitoring key performance metrics, and collaborating with global marketing teams. The company values diversity, equity, and inclusion, and offers a flat structure with significant autonomy for employees.
Product Analyst
Company: WISE
Location: Austin, TX
Posted May 09, 2024
Wise, a global technology company, is seeking a results-oriented Product Analyst to join their team. The role involves diving into data to extract insights, working with Product Managers and Analysts, understanding customer needs, and advocating for high-impact initiatives. The successful candidate will have the opportunity to choose their own path, advance skills, explore Wise's product universe, make real impact, and enjoy a dynamic work environment. Wise offers competitive benefits including RSUs, self-development budget, comprehensive insurance, flexible working model, relocation expenses, generous PTO, and more. Wise values diversity, equity, and inclusion, fostering a culture where every Wiser feels respected and empowered.
Payment Operations Team Lead
Company: WISE
Location: Austin, TX
Posted Apr 13, 2024
Wise is a global technology company aiming to simplify international money transfers. They are seeking an experienced operations leader to manage new product launches, ensure team alignment, and drive operational excellence. The role involves managing resources, mitigating risks, and collaborating with other teams. The ideal candidate should have at least 1 year of lead experience, strong project management skills, and a customer-centric approach. They should be comfortable working in a diverse, inclusive environment and be authorized to work in the US. The position is based in Austin, Texas.
Tax Manager - NorthAm
Company: WISE
Location: Austin, TX
Posted Apr 25, 2024
Wise, a global technology company, is seeking a Tax Manager for its North American operations in Austin, Texas. The role involves leading US federal, state, and local tax filings, processing audits, maintaining tax calendars, and providing tax advice. The ideal candidate should be a fully qualified CPA, ACA, ACCA, or similar, with a solid understanding of US federal and multi-state taxes. They should have experience in managing financial audits under US GAAP, be able to work in uncertain environments, and have excellent problem-solving skills. The role offers autonomy, skill development opportunities, and a competitive benefits package.
Customer Support Team Lead - LATAM
Company: WISE
Location: Austin, TX
Posted Apr 13, 2024
Wise is a global technology company aiming to simplify international money transfers for both individuals and businesses. They are seeking a Customer Support Team Lead with a proven track record in customer service, leadership, and data-driven decision-making. The role involves managing a team, ensuring high-quality customer support, and maintaining strong relationships with internal stakeholders. The ideal candidate should be passionate about customer experience, technology, and team building, with excellent communication skills and the ability to work in a hybrid role based in Austin, Texas.
Head of PR, Americas
Company: WISE
Location: Austin, TX
Posted May 05, 2024
<p><b>Company Description<b> <p><p>Wise is a global technology company building the best way to move and manage the worlds money Min fees Max ease Full speedWhether people and businesses are sending money to another country spending abroad or making and receiving international payments Wise is on a mission to make their life easier and save them moneyAs part of our team you will be helping us create an entirely new network for the worlds money For everyone everywhere<p> <p><b>Job Description<b> <p><p><br ><p><p>Were looking for a seasoned PR leader with deep experience in corporate and product tech communications to lead PR in the Americas <p> <p>Leading a team distributed from our office in Austin youll help us grow and make Wise a household name in the US and across the region<p> <p>Youll do that by building a communications strategy that maximizes the product news pipeline delivers global corporate announcements and brings Wise to life with creative and innovative consumer and B2B PR campaigns to ensure that Wise is well known in the policy press and consumer and business press alike<p> <p>Youll be comfortable handling complicated or tricky issues when they come up and working with journalists to ensure that Wises reputation is upheld Youre not daunted by industry jargon or technical details and know how to dive into the product to understand the details and then simplify them for your audiences <p> <p>You have a deep list of press contacts in tech business and financial media Youre proactive creative and enjoy working in a fastpaced global team and organization <p> <p><strong>Key areas of focus for this role<strong><p> <p><strong>Owning Americas Communications<strong><p> <ul><li>Youll embed yourself within the NorthAm and LatAm crossfunctional teams to own the news flow as our products grow in the region<li> <li>Youll build and drive the communications strategy for Wise working with your crossfunctional partners across teams including product engineering and expansion<li> <li>Youll build up and work with local spokespeople as well as company leadership<li> <li>Youll leverage the media relationships that already exist and are able to add more<li> <ul><p><strong>Supporting Global Corporate Communications<strong><p> <ul><li>Youll develop communications strategies that build awareness of Wise with influential national business and tech media across the region and handle issues when they arise<li> <li>Youll proactively build and execute PR programs that build Wises reputation and drive product awareness and ultimately adoption delivering substantial media coverage meaningful speaking opportunities for our regional and global spokespeople and creating new ways to help us make the media and public aware of the problem were solving and how<li> <ul><p><strong>Leading our team and measuring success<strong><p> <ul><li>Youll lead our team of 3 and help them grow You have experience coaching on functional expertise as well as the ability to manage business unit partners and agencies<li> <li>You know what a high performance team looks like and have clear metrics for individual and team success<li> <li>You believe in leading by example and are not afraid to get hands on working side by side with the regional and global teams across the communications function and the broader organisation<li> <li>Driving strategic global team initiatives forward as a leader within the global communications team<li> <ul><p><strong>What youll need<strong><p> <ul><li>Strong varied experience in corporate and product consumer andor B2B communications This could be inhouse at a startup tech company or in an agency At least 1215 years of experience including in leadership roles<li> <li>Experience working in financial services or technology companies with deep expertise in understanding complex technical products and issues<li> <li>Ability to scrutinise complex and technical data and complex concepts and turn them into simple and compelling messages<li> <li>Innate understanding of what makes a good story for media and how to secure great quality media coverage 一 along with existing media relationships and expertise in building new contacts<li> <li>Experience working with company leaders and building the profiles of key spokespeople through speaking engagements profile interviews opinion and byline submissions and proactive pitches<li> <li>Deep experience creating and delivering creative awarenessdriving campaigns across consumer andor business media<li> <li>An ownership mindset with a handson solutions and results driven approach<li> <li>Ability to work proactively independently and collaboratively in a fastpaced highgrowth company<li> <li>A genuine enthusiastic interest in our mission and developing and communicating great ideas to make financial services fairer<li> <li>Excellent written and spoken English<li> <ul><p><strong>What youll get<strong><p> <p>We offer you a position in one of the UKs foremost tech companies and a chance to truly be a part of something great It goes without saying that youll be a part of a fun friendly atmosphere with plenty of opportunities to grow personally and professionally<p> <p>Youll get a competitive salary flexible work hours and international travel Everyone gets shares in the company too because we believe that what were building belongs to each of us<p> <p><strong>Key benefits <strong><p> <p>🚀 RSUs in a rapidly growing company after a year with us<p> <p>💻 Hybrid working model A combination of workfromhome and from the office <p> <p>✈️ Wisers can work remotely for 90 days a year By remote we dont just mean from home but from wherever in the world you choose to<p> <p>💪 An annual selfdevelopment budget<p> <p>🩺 Medical dental amp vision insurance including HSA and FSA options<p> <p>💝 Companypaid Life Insurance Short amp LongTerm Disability and an EAP program<p> <p>☀️ 25 days PTO 15 sick days 11 bank holidays 5 compassionate leave days 3 paid Me days and a paid volunteer day annually<p> <p>🏝️ A paid 6week sabbatical leave after four years<p> <p>👶🏼 18weeks of paid parental leave after a year with us<p> <p>💰 401k with up to a 4 employer match<p> <p><strong>🏆 BuiltIn <strong>Award winner for Best Places to Work and Best Large Places to Work<p> <p><b>Additional Information<b> <p><p>For everyone everywhere Were people building money without borders without judgement or prejudice too We believe teams are strongest when they are diverse equitable and inclusiveWere proud to have a truly international team and we celebrate our differencesEvery Wiser should feel that they can be themselves at workInclusive teams help us live our values and make sure every Wiser feels respected empowered to share their contributions towards mission zero and able to progress in their careersHaving diverse teams that reflect our diverse customer base helps us build a better product We can be more creative and empathetic to our customers needs and make sure we leave noone behind on our journey to missionzero<p> <p><p> <p>For everyone everywhere Were people building money without borders without judgement or prejudice too We believe teams are strongest when they are diverse equitable and inclusive<p> <p>Were proud to have a truly international team and we celebrate our differences<br >Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers<p> <p>If you want to find out more about what its like to work at Wise visit WiseJobs<p> <p>Keep up to date with life at Wise by following us on LinkedIn and Instagram<p>
Customer Support Associate (Spanish Speaker)
Company: WISE
Location: Austin, TX
Posted Apr 12, 2024
Wise is a global technology company seeking a bilingual Customer Support Associate in Austin, Texas. The role involves providing excellent customer support via emails, phone calls, and chats, demonstrating flexibility with various shifts, and working collaboratively with other teams to solve problems. The ideal candidate should have excellent English and Spanish communication skills, be organized, adaptable, and comfortable in a fast-paced environment. Prior customer support experience, preferably in banking or finance, is beneficial. The position is full-time and on-site in Austin, Texas.
Due Diligence Team Lead - Global Business
Company: WISE
Location: Austin, TX
Posted May 06, 2024
<p><b>Company Description<b> <p><p>Wise is a global technology company building the best way to move and manage the worlds money Min fees Max ease Full speed<p> <p><br >Whether people and businesses are sending money to another country spending abroad or making and receiving international payments Wise is on a mission to make their life easier and save them money<p> <p><br >As part of our team you will be helping us create an entirely new network for the worlds money For everyone everywhere More about our mission<p> <p><b>Job Description<b> <p><p>Our Global Business Due Diligence team is looking for Team Leads in Austin Texas This role is a unique opportunity to have an impact on Wises mission develop a high performing verification team and help save millions more people money <p> <p>Wise has already pioneered new ways for people to transfer money across borders and currencies Our customers can also manage their hardearned money with the worlds first platform to offer true multicurrency banking <p> <p>Your mission will be to develop a high performing verification team to learn more about the compliance world to improve the sometimes frustrating verification process for our customers and to help millions more potential customers save money by using Wise<p> <p>The role as a Due Diligence Team Lead gives you the opportunity to<p> <ul><li> <p>Develop a strong verification team and support agents on their personal growth path by scheduling interviewing hiring organising team events<p> <li> <li> <p>Help team members to understand their role in the mission through coaching challenge or mediating debates manage teams resources and their relevant skills<p> <li> <li> <p>Build connections between team members as well as crossteam and facilitate collaboration Identify new collaboration needs on the team level<p> <li> <li> <p>Owner of the teams entertainment budget Keeping it up to date syncing it with the rest of the leads in the group + Senior Leads<p> <li> <li> <p>Help the team develop and measure KPIs for success while planning team capacity and focusing on customer experience<p> <li> <li> <p>Increase the efficiency of the verification team while balancing the health and productivity of your agents<p> <li> <li> <p>Develop effective operational processes task allocation training and performance management to deliver a great customer experience with a tightly managed cost base<p> <li> <li> <p>Be accountable for quality assurance of verification performed making decisions within our policy framework and working with compliance to evolve both our policies and processes<p> <li> <li> <p>Manage the training of the team on our regulatory obligations how our policies fulfil them and our riskbased approach to deterring and preventing money laundering and financial crime<p> <li> <li> <p>Communicate with customers as required to handle escalated or complicated cases with strong customer empathy as well as clear communication of recommendations and policies<p> <li> <li> <p>Work with product teams customer operations and across compliance to manage operational impact of changes and drive initiatives to improve the customer experience increase automation or improve operational efficiencies<p> <li> <li> <p>Represent the policies processes and auditable verification work to regulators and auditors<p> <li> <ul><p><b>Qualifications<b> <p><p>As the Due Diligence Team Lead you should have the following skills<p> <ul><li> <p>Must already be legally authorised to work in the US we cannot provide Visa sponsorship for this role<p> <li> <li> <p>This is NOT a remote role this is a fulltime hybrid role based in Austin Texas <p> <li> <li> <p>Your verbal and written English skills are excellent any additional language skills are a plus<p> <li> <li> <p>You have strong administrative skills and extremely organised with familiarity in navigating administrative systems<p> <li> <li> <p>You have a good understanding of the regulatory framework surrounding customerbusiness verification and familiarity with reading legal and regulatory documents preferably from a market that Wise currently operates in<p> <li> <li> <p>Youre a great communicator with strong presentation skills and can assist internal and external projects and audits and youre comfortable and calm when either giving or receiving feedback<p> <li> <li> <p>You have the ability to analyse and move teams metrics and KPIs and forecast resources for effective planning<p> <li> <li> <p>You have a proven track record of taking ownership over your duties taking charge in different situations and passionate about developing your team<p> <li> <li> <p>You have previous work experience in the financial sector or similar eg relevant regulatory landscape<p> <li> <li> <p>Youre a teambuilder Furthermore youre not hidden in a corner office somewhere but rather work among your teams You are handson Developing your team and ensuring that were delivering on the business needs by guaranteeing that our procedures and processes are continuously improved simplified and aligned clearly at all levels <p> <li> <li> <p>Build and maintain strong relationships with internal stakeholders from an array of different teams<p> <li> <li> <p>You lead a team by being a role model to others demonstrating commitment and vision of challenging goals and objectives<p> <li> <li> <p>You welcome new members to your team and you set them up for success by following mentoring and coaching them in their growth path<p> <li> <ul><p><b>Additional Information<b> <p><ul><li><strong>Click here to see the benefits we offer<strong><li> <ul><p><br ><p><ul><li><strong>Click here to learn more about careers in Compliance at Wise<strong><li> <ul><p><br ><strong>LIHybrid<strong><p> <p><strong>BIHybrid <strong><p> <p><strong>LICL1<strong><p> <p><p> <p>For everyone everywhere Were people building money without borders without judgement or prejudice too We believe teams are strongest when they are diverse equitable and inclusive<p> <p>Were proud to have a truly international team and we celebrate our differences<br >Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers<p> <p>If you want to find out more about what its like to work at Wise visit WiseJobs<p> <p>Keep up to date with life at Wise by following us on LinkedIn and Instagram<p>