Jobs at Writer
179,689 open positions
Enterprise customer support lead
Company: Writer
Location: San Francisco, CA
Posted Dec 02, 2023
We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Besides smart, sincere colleagues and a vibrant work environment, we are proud to offer: Employer-covered medical plans, dental, vision, and life insurance FSA Competitive parental leave policy (parents actually work here!) You’ll work cross-functionally with Customer Success & Education, Product, Engineering and Sales teams to deliver incredible experiences, unblock customers in adopting Writer, and proactively offer best practices to help them maximize value from the platform. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 🦸🏻♀️ Your responsibilities Act as the lead Support Agent for our Enterprise customers, while also working closely with our existing support agents Triage and resolve customer issues, typically through our help desk platform, Help Scout Work closely with product & engineering to escalate and resolve deeper technical customer issues, making sure we’re resolving issues effectively Own enterprise customer support team KPIs, including NPS Act as the product subject matter expert for all things Writer Gather and share opportunities for improved product and customer experiences with the design, product and engineering teams Analyze and report support metrics and trends, driving continuous improvements and solutions. Visit us here 🍩 Benefits We don’t spend frivolously, but we do take care of our own. Minimum of 3+ years experience providing technical support for an Enterprise B2B SaaS organization Experience working closely with APIs Highly familiar with tools, including Salesforce, Jira and customer support tools like Help Scout Has demonstrated experience building new processes and systems to improve the support team function Must be experienced and comfortable working in a fast-paced environment and able to deal well with change and ambiguity Technical experience and aptitude working closely with engineering and product teams Perseverance and drive, manifested in an owner’s mindset, attention to detail and creative problem solving Comfortable on-screen with customers, and experience working synchronously with customers on calls to overcome issues Excellent writing, verbal, and communication skills Sense of urgency and willingness to get the job done Experience enabling third party support teams is a plus Curious to learn more about who we are and how we operate? You’ll be on the ground-floor as the primary face and voice of our customer support function, both internally to the business, and externally to the customer. You'll be reporting to the VP Customer Success. It’s our vision for Writer, and our customers’ vision for their teams.
Senior wordpress developer
Company: Writer
Location: San Francisco, CA
Posted Nov 10, 2023
WriterAI is a generative AI platform designed for enterprises, aiming to meet the needs of their teams. The company is experiencing growth due to the increasing interest in generative AI at the board level. The job description involves developing the Writer website, ensuring it's user-friendly, responsive, and optimized for performance. The ideal candidate should have 5 years of PHP experience, expertise in HTML, CSS, JavaScript, and PHP, and experience with Gutenberg and responsive design. Benefits include employer-covered medical plans, competitive parental leave, company stock options, and a flexible schedule.
Mid-market account executive
Company: Writer
Location: San Francisco, CA
Posted Dec 03, 2023
We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Besides smart, sincere colleagues and a vibrant work environment, we are proud to offer: Employer-covered medical plans, dental, vision, and life insurance FSA Competitive parental leave policy (parents actually work here!) Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Visit us here 🍩 Benefits We don’t spend frivolously, but we do take care of our own. Your positivity, sense of curiosity, and ability to create champions from early adopters in the AI space will help shape our entire culture. 5+ years in a B2B SaaS closing role focused on midmarket (1k+ employees); extra points for experience selling to leadership in marketing, brand, product Demonstrable, consistent performance meeting and exceeding quota Experience helping prospects build a business case to secure executive sponsorship Experience with value-based selling (but still know the product almost as well as CS 🤓) Experience working with legal, security, and/or procurement teams to win deals Strong written and verbal communication skills Strong sales process: you are thoughtful about how to make sales repeatable for yourself Comfortable asking the tough questions, working cross-departmentally, and working under high pressure Record of building strong and lasting customer relationships Extremely organized and self-motivated; a detailed note-taker Knowledge of editorial processes a huge plus: if you edited your high school newspaper or majored in English Literature, can you pretty please apply? Our product is highly differentiated, our roadmap is transformative, and our customers are happy and vocal. 🦸🏻♀️ Your responsibilities Develop a deep understanding of our users and why they are exploring Writer Become a trusted product specialist, educating users on how to set up Writer to unlock value, going hands-on where needed Become an expert in the wide range of use cases in which Writer can drive business transformation across different industries Qualify inbound leads and guide them through the evaluation process Generate pipeline from ICP accounts via value-driven outbounding Guide prospects through trials with clear criteria for success; pull in key stakeholders early and help the team reach Buy consensus Collect and share product insights that help product identify both scalable and unscalable ways to educate and activate the user base on the product Lead champions through their internal budgeting, legal, security, and procurement processes (this is an evangelical sale where there is rarely an existing line item for the solution) ⭐️ Is this you? While most of your pipeline will come inbound, you'll also be responsible for generating pipeline from ideal customer profile (ICP) accounts within your account set. Generous PTO Company stock options 401k plan with employer matching Flexible schedules Writer is an equal opportunity employer and is committed to diversity.
Enterprise sales leader
Company: Writer
Location: San Francisco, CA
Posted Nov 18, 2023
Writer is seeking a Director of Enterprise Sales to lead a high-performing team targeting CIOs and CMOs at Fortune 500/Global 2000 companies. The role involves driving revenue growth, establishing sales processes, hiring and developing top talent, collaborating with cross-functional teams, and fostering a culture of high performance. The ideal candidate has 8+ years in SaaS, 5+ years leading enterprise sales teams, and experience selling into CIO and CMO personas. Writer offers competitive benefits including medical, dental, vision, life insurance, FSA, generous PTO, company stock options, 401k plan with employer matching, and flexible schedules.
Fullstack Software Engineer, Tools
Company: Writer
Location: USA
Posted Nov 12, 2023
Writer is seeking a Fullstack Engineer with Python and React experience to join their dynamic team. The role involves developing and maintaining internal tools and AI applications, collaborating with cross-functional teams, and working with cutting-edge technologies in a supportive environment. The ideal candidate should have a Bachelor's degree in Computer Science or a related field, 3+ years of professional experience, and expertise in Python, Javascript, React, FastAPI/Flask, RESTful API design, and database systems. Bonus skills include Scala, MobX, GenAI, NLP, SaaS, containerization, and Kubernetes.
Enterprise customer support lead
Company: Writer
Location: USA
Posted Nov 14, 2023
The text describes a job opening for an Enterprise Customer Support Manager at a generative AI company. The role involves managing customer support for enterprise clients, resolving technical issues, working closely with product and engineering teams, and driving customer satisfaction and retention. The ideal candidate should have at least 3+ years of experience in enterprise B2B SaaS technical support, familiarity with tools like Salesforce, Jira, and Help Scout, and experience building new processes to improve support team functions. The company offers competitive benefits including medical plans, parental leave, generous PTO, company stock options, and more.
Sales onboarding program manager
Company: Writer
Location: San Francisco, CA
Posted Dec 02, 2023
We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Besides smart, sincere colleagues and a vibrant work environment, we are proud to offer: Employer-covered medical plans, dental, vision, and life insurance FSA Competitive parental leave policy (parents actually work here!) If you love to ship impactful work, collaborate, and iterate quickly, be provided real, tactical feedback, and have your perspective and intuition trusted to leave your imprint on Writer, this is the right role for you. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. You’ll work collaboratively on designing the certifications, implementing an LMS, building best-in-class documentation, and facilitating trainings yourself or through subject matter experts across the team. Visit us here 🍩 Benefits We don’t spend frivolously, but we do take care of our own. 🦸🏻♀️ Your responsibilities Manage the end-to-end sales onboarding process - tools, trainings, scheduling Design and implement the first 30-day experience for all new sellers Make sure there’s a clear framework and checklist for what sellers need to be able to know, do, and say by certain checkpoints Implement & maintain an LMS and content management system to help sellers find all the latest relevant information quickly Create content, sessions, & experiences that help new hires quickly learn the relevant material 📊 Metrics you’ll review or be accountable for: Time to ramp Time to first close Time to first outbound meeting booked Graduation rate from ramping to ramped status ⭐️ Is this you? 5+ years of experience working in enablement SaaS sales enablement experience is a must Ability to create compelling training sessions, presentations, and collateral to help new hires absorb complex concepts easily Ability to present to broader audiences both in-person and remotely Ability to drive alignment across numerous stakeholders Thrives in ambiguity and can create paved roads from dirt paths Experience with tools like Highspot, Articulate, and Workramp is a plus AND Open to honest (and kind) feedback; tough skin Self-aware and committed to learning the why for both successes and failures Proactive communication skills, both sync and async Intrinsically motivated: you set the highest possible bar for what you build and ship Incredibly curious and an active listener A connection to our mission of “Great writing for everyone” A natural affinity to our values of connect, challenge, own Curious to learn more about who we are and how we operate? Our ideal candidate is someone who has built a 30 & 60-day onboarding program that accelerated ramp times, created confidence in their sellers, and helped them become trusted advisors via deep product understanding and sales process adherence. Our product is highly differentiated, our roadmap is transformative, and our customers are happy and vocal.
AI Engineer
Company: Writer
Location: Remote
Posted Nov 11, 2023
WriterAI is seeking an AI Engineer to join their team, aiming to build advanced generative AI models for enterprises. The role involves conducting research, designing and developing AI models, collaborating with data scientists, and integrating AI into production systems. The ideal candidate should have a degree in Computer Science or related field, 5+ years of AI/ML development experience, proficiency in Python and PyTorch, and knowledge of AI protocols and standards.
Partner lead, GSIs
Company: Writer
Location: San Francisco, CA
Posted Nov 12, 2023
Writer is seeking an experienced partner manager to build and manage early Global Systems Integrator (GSI) partnerships. The role involves developing GTM strategies, navigating complex GSIs, identifying new strategic partnerships, and enabling partners to accelerate enterprise-level agreements. The ideal candidate has 7+ years of Business Development/Partnerships/Consulting/Strategic Sales experience in an enterprise software company or large GSI, proven success in establishing partner initiatives, and experience working with high-level executives at GSIs for 6-7+figure deals. The company offers comprehensive benefits including medical plans, FSA, competitive parental leave, generous PTO, company stock options, 401k plan with employer matching, and flexible schedules.
Website operations manager
Company: Writer
Location: San Francisco, CA
Posted Dec 02, 2023
We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Besides smart, sincere colleagues and a vibrant work environment, we are proud to offer: Employer-covered medical plans, dental, vision, and life insurance FSA Competitive parental leave policy (parents actually work here!) Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our product is highly differentiated, our roadmap is transformative, and our customers are happy and vocal. 🦸🏻♀️ Your responsibilities Oversee the day-to-day operations of the Writer website Manage and coordinate website updates, including content and design changes Collaborate with PMM, design, SEO, and development, to make sure website goals and objectives are met Translate page designs into detailed build requirements for developers Develop and implement testing and personalization strategies to improve user engagement and conversion rates Work with design and development to build a system of reusable components Stage new pages and updates in the CMS with development support Conduct regular website audits to meet compliance with industry standards, best practices, and legal requirements Coordinate with external vendors to maintain website stability and security Make sure website content is accurate, up-to-date, and aligned with the Writer brand Maintain the content management system, keeping it up-to-date and organized Develop a QA process to preserve the accuracy and integrity of published content Monitor website traffic and performance metrics, identifying areas for improvement Stay informed about SEO developments, and implement changes in line with best practices ⭐️ Is this you? Visit us here 🍩 Benefits We don’t spend frivolously, but we do take care of our own. 4+ years proven experience in website management, or a similar role at a B2B and/or SaaS company Thrives in a startup environment working hands-on Strong attention to detail (you often notice errors that others miss) Testing and personalization experience (Mutiny is a plus) Knows WordPress inside out (VIP experience is a plus) Confident building pages in WordPress using the blocks editor Excellent communication and collaboration skills Strong project management skills, with the ability to prioritize tasks and manage multiple projects simultaneously Good understanding of SEO best practices Knowledge of development, design, security, and maintenance best practices Ability to analyze website metrics and make data-backed decisions Familiarity with website performance optimization techniques Previous experience migrating to a system of reusable components is a plus Curious to learn more about who we are and how we operate? Generous PTO Company stock options 401k plan with employer matching Flexible schedules Writer is an equal opportunity employer and is committed to diversity. As generative AI became a board-level initiative almost overnight for most enterprises, our market matured dramatically and we benefit from that tailwind. That's our vision, and it contains multitudes :-) AI your people will love.
Mid-market account executive
Company: Writer
Location: San Francisco, CA
Posted Nov 07, 2023
The text describes a company called WriterAI that is looking for a sales representative to help convert midmarket prospects into customers. The company is described as having a positive and transformative product, and the role requires a collaborative and builder-oriented individual with experience in sales and customer relationships.
Solutions architect (pre-sales)
Company: Writer
Location: San Francisco, CA
Posted Nov 12, 2023
The text describes a job opportunity for a Solutions Architect at a generative AI company. The role involves supporting prospects in identifying and validating ways in which the company's product can make a meaningful impact on their business. The Solutions Architect will partner with the Sales team, conduct discovery on prospects' business and technical needs, build custom templates, lead proof-of-concept pilots, and act as a technical lead for RFP responses. The ideal candidate should have 5+ years of experience in technical customer-facing roles, experience with generative AI, and excellent communication skills. The company offers competitive benefits including medical plans, PTO, company stock options, and a flexible schedule.