Jobs at Zayo
1,921 open positions
OSP Project Manager
Company: Zayo
Location: Atlanta, GA
Posted May 12, 2024
Zayo is seeking an OSP Project Manager to provide end-to-end customer support, solutions, planning, and implementing fiber connectivity solutions. The role involves managing customer orders, handling service requests, coordinating installations, and serving as the single point of contact for customers post-sale. The manager will oversee construction vendors, manage relationships with jurisdictions and ROW contacts, and ensure timely permitting and performance of engineering and construction vendors. The ideal candidate should have a Bachelor's degree, at least five years of telecommunications industry experience, and proficiency in structured cabling, routing, switching, and IP protocols.
Regional OSP Operations Specialist - Washington State
Company: Zayo
Location: Remote
Posted May 12, 2024
Zayo is seeking an OSP Project Specialist to provide end-to-end customer support, plan and implement fiber connectivity solutions, manage customer orders, and coordinate installations. The role requires on-call availability and involves managing construction vendors, jurisdictions, and ROW contacts. The ideal candidate should have a Bachelor's degree, at least 7 years of telecommunications industry experience, and familiarity with structured cabling, routing, switching, and IP protocols.
Global Network Operations Technician Tier III - Transport
Company: Zayo
Location: Greater Denver Area
Posted Apr 28, 2024
Zayo, a company providing mission-critical bandwidth to major companies worldwide, is seeking a Network Control Center Tier III Technician. The role involves delivering top-tier customer service, handling inquiries through various channels, and troubleshooting SONET and DWDM networks. The ideal candidate should have 2+ years of experience in network maintenance and customer service, preferably in a NOC environment. Knowledge of specific equipment and G-Suite applications is required. Excellent communication skills, organizational abilities, and time management are essential. The position offers a competitive base pay range and comprehensive benefits.
UC Implementation Specialist
Company: Zayo
Location: Remote
Posted May 05, 2024
<p><b>Company Description<b><br >Zayo provides missioncritical bandwidth to the worlds most impactful companies fueling the innovations that are transforming our society Zayos 141000mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers Zayos communications infrastructure solutions include dark fiber private data networks wavelengths Ethernet and dedicated Internet access Zayo serves wireless and wireline carriers media tech content finance healthcare and other large enterprises<br >UC Implementation Specialist Bilingual French Service Delivery<br >POSITION SUMMARY<br >The Unified Communications Implementation Specialist UCIS III manages the detailed planning programming and deployment of customer Mitel UCaaS projects The UCISs decisions and actions play a strategic role toward the realization of corporate financial operational and marketing objectives and corporate strategies The projects being managed will impact financial goals of the company and capital plans The UCISs responsibility is to manage projects to completion on time within budget and scope to maximize the projects potential of meeting or exceeding quality standards that deliver consistently superior services<br >This is a complex position involving both detailed technical skills documentation skills and communication skills This position will be expected to participate and possibly lead project work outside the scope as assigned by the Manager This position requires continuous learning on the part of the UCIS and requires that the UCIS has a working knowledge of as well as learning new systems and updates for all products supported by Allstreams internal contact with all levels of employees<br >ESSENTIAL DUTIES AND RESPONSIBILITIES<br >These responsibilities must be performed with or without reasonable accommodation<br ><p><ul><li>Establishes and maintains clear communication with the project team including vendors contractors and customers<li> <li>Provide a clear plan for implementation that optimizes resource utilization time required for completion and assures internal clients operations needs are being met<li> <li>Ensures projects remain on schedule and within budget<li> <li>Manage and complete multiple projects at the same time with different commencement and completion dates and requiring multiple departments and stakeholders through the initiation planning implementation controlling and closure phases of each project<li> <li>Conduct andor coordinate remote andor inperson enduser training which may require travel<li> <li>Must maintain and update certifications to advance their knowledge and progress to the next level<li> <li>Deploy program and maintains Mitel UCaaS Solution including patches upgrades and management of licenses <br ><ul><li>Ensure Mitel UCaaS are deployed per system design and completed documentation is sent back to the Project Manager PM<li> <li>Ensure timeframes and worksteps in SalesForce are met<li> <li>Assist onsite technician as needed during cutovers<li> <li>Maintains communication with the PM of progress cutover is complete<li> <ul><li> <li>Assist with engaging product support when needed<li> <li>Develops personal knowledgeskills necessary to perform required work<br ><ul><li>Maintains and updates certifications to current manufacturer levels<li> <li>Request training for products to improve certifications<li> <li>Will be required to do some project work<li> <li>Opens technical support tickets with vendors to resolve customer issues as needed<li> <ul><li> <li>Develops and assists with technical documentation and training material<li> <li>Ensures correctness of deployment training documents and procedures<br ><ul><li>Identifies need for changes to documentation to the Manager<li> <li>Shares technical updates and documentation from vendors or other sources to improve teams knowledge<li> <li>Escalates issues to vendors and provides updates to the Manager<li> <ul><li> <li>Deploys applications for Call Center services and Call Recording<li> <li>May be required to perform supervisory administrative functions such as<br ><ul><li>Leading technical work group<li> <li>Scheduling PTO<li> <li>Scheduling Training<li> <li>Other basic Supervisory skills<li> <ul><li> <li>Performs other related duties as assigned by the Manager<li> <ul><p><b>Scope of Position<b><br ><p><ul><li>The position reports to the Manager UC Implementation and will have no direct reporting responsibilities for supervision The position will require extensive collaborative communications skills and will require contact at all levels throughout the company The major responsibilities of this position will include keeping projects on time and delivering the projects goals as stated Also managing projects to the expectations of senior management and reporting status of projects in a useful and informative way<li> <ul><p><br >QUALIFICATIONS<br ><p><ul><li>Fluent in English and French Canadian<li> <li>Bachelors Degree or comparable experience<li> <li>2 + years of direct experience in a disciplined project management environment<li> <li>Must have the ability to function in a matrix environment where resources are not owned but secured from outside teams<li> <li>Demonstrated Understanding and Experience with Project Management Principles<li> <li>Develop Risk Plans<li> <li>Ability to manage multifunctional teams and disciplines<li> <li>Strong communications in written verbal interpersonal facilitation forms<li> <li>Computer literacy in word processing spreadsheets etc<li> <li>Demonstrated ability to solve problems<li> <ul><p><br >PREFERRED MITEL CERTIFICATIONS<br ><p><ul><li>MiVoice Business<li> <li>MiVoice Business Express<li> <li>OriaMitel Management Portal<li> <li>MiCollab<li> <li>NuPoint<li> <li>Mitel Border Gateway<li> <li>Web Proxy<li> <li>Mitel Audio Web Video<li> <li>Mitel Standard Linux<li> <li>MiVoice Call Recorder<li> <li>MiVoice Call Center<li> <ul><p><br >PREFERRED KNOWLEDGESKILLSABILITIES<br ><p><ul><li>Can establish priorities and work independently on projects<li> <li>Demonstrates a technical and working knowledge of VMware<li> <li>Maintains communication with manufacturers during trials providing proper feedback<li> <li>Demonstrates the ability to read and interpret PCAPs with Wireshark<li> <li>Ability to work as a team or individually under pressure and meet deadlines<li> <li>Multiple Mitel product current certifications including MiCollab and NuPoint support<li> <li>Certified on Mitel MiCC and Mitel MiCR applications<li> <li>Ensures work is completed per system design<li> <li>Maintains accurate customer related documentation and database information<li> <li>Present a positive image of the level of customer care provided by Allstream<li> <li>Provide feedback to supervisor regarding our level of service and feedback from customers<li> <li>ITIL Foundation Certification<li> <li>Perform other related duties or projects as assigned<li> <li><li> <ul><p><br >Base Salary Range <br >United States $78500 $95000 commensurate with experience<br >This position description is not intended to be and should not be construed as an allinclusive list of responsibilities skills or working conditions associated with this position While this description is intended to accurately reflect the positions activities and requirements management reserves the right to modify add or remove duties as necessary<br >LICC1<p>
OSP Controls Project Manager - System Implementation
Company: Zayo
Location: Remote
Posted May 12, 2024
Zayo, a global provider of mission-critical bandwidth, is seeking an OSP Controls Project Manager for System Implementation. The role involves leading the planning, execution, and delivery of an internal Operations/PMO workflow system. The successful candidate will collaborate with cross-functional teams, manage project timelines, and ensure high standards of quality and effectiveness. The ideal candidate should have a Bachelor's Degree, preferably in Business, Engineering, or a related technical field, and a minimum of 5 years of related work experience. Proven experience in project management, specifically in technology companies and/or telecommunications networks, is required. The role offers a competitive base salary range of $66,500 - $100,000 annually, commensurate with experience, along with excellent benefits and a positive work environment.
Government Security Manager (GovSec)
Company: Zayo
Location: Remote
Posted May 05, 2024
<p><b>Company Description<b><br >Zayo provides missioncritical bandwidth to the worlds most impactful companies fueling the innovations that are transforming our society Zayos 141000mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers Zayos communications infrastructure solutions include dark fiber private data networks wavelengths Ethernet and dedicated Internet access Zayo serves wireless and wireline carriers media tech content finance healthcare and other large enterprises<br >Zayo is seeking a <b>Government Security Manager<b> with extensive experience working directly with the US Federal Government including the Department of Defense and the Intelligence Community alongside proficiency in communications infrastructure <br >The ideal candidate for our <b>Government Security Manager<b> should possess a strong understanding of Federal contracting processes maintain relationships within the Federal Technology ecosystem and hold or be able to obtain a US Government clearance Responsibilities include overseeing compliance with NIST 80053 and FedRAMP managing security risks maintaining customer relationships and ensuring team members are trained and updated on security protocols Exceptional customer service leadership and organizational skills are essential for this position<br ><b>Responsibilities<b><br ><p><ul><li>Act as the primary point of contact for governmentrelated security matters<li> <li>Oversee the implementation of NIST 80053 and FedRAMP requirements<li> <li>Build and maintain strong relationships with government customers<li> <li>Resolve complex security issues as a subject matter expert<li> <li>Provide recommendations on governmental security risks<li> <li>Stay abreast of industry trends and emerging technologies relevant to government security<li> <li>Ensure adherence to Federal contracting processes and compliance standards<li> <li>Manage the process of obtaining and maintaining US Government clearances for relevant team members<li> <li>Communicate security strategies and updates effectively to internal and external stakeholders<li> <li>Facilitate ongoing training and development programs for security team members<li> <li>Ensure the team remains updated on the latest security protocols and best practices<li> <li>Identify assess and mitigate security risks associated with government projects<li> <li>Cultivate and expand existing relationships within the Federal Technology ecosystem<li> <li>Lead and coordinate the response to security incidents involving government customers<li> <li>Maintain accurate and uptodate documentation related to government security policies and procedures<li> <li>Ensure compliance documentation is readily available for audits<li> <ul><p><br ><b>Qualifications<b><br ><p><ul><li>Bachelors degree in Technology or a related field<li> <li>7+ years of experience in the security space<li> <li>5+ years working directly with the US Federal Government<li> <li>5+ years of experience working with the Department of Defense and the Intelligence Community<li> <li>3+ years of experience within the communications infrastructure space<li> <li>Strong understanding of Federal contracting processes<li> <li>Existing understanding of and relationships within the Federal Technology ecosystem<li> <li>Ability to obtain and maintain a US Government clearance<li> <li>Demonstrated success and consistency in achieving compliance<li> <li>Demonstrated experience in identifying and managing security risks associated with government projects<li> <li>Exceptional customer service and relationshipbuilding skills<li> <li>Thorough understanding of NIST 80053 FedRAMP FARS DFARS<li> <li>Effective problemsolving leadership and interpersonal skills<li> <li>Excellent time management and organizational skills<li> <li>Knowledge of the Microsoft and Google Suites of Products<li> <ul><p><br >Base pay range $136900 $155000 commensurate with experience<br ><b>Benefits Rewards amp Wellness<b><br ><p><ul><li>Excellent Health Dental amp Vision Insurance<li> <li>Retirement 401k Savings Plan<li> <li>Fitness membership discounts<li> <li>Generous paid time off policy including paid parental leave<li> <ul><p><br >Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state provincial or local laws<br >This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training<p>
Long Haul Deployment Project Manager
Company: Zayo
Location: Salt Lake City, UT
Posted May 12, 2024
Zayo, a leading provider of mission-critical bandwidth, is seeking a Long Haul Deployment Project Manager. The role involves managing turnkey construction contracts, ensuring compliance with contractual obligations, and maintaining effective communication with stakeholders. The ideal candidate should have a Bachelor's Degree in a related field, at least 7 years of telecommunications industry experience, and proficiency in project management, contract management, and regulatory compliance. The role offers a competitive salary range of $66,500 - $100,000 annually, along with comprehensive benefits including health insurance, retirement savings plan, and generous paid time off.
Account Executive II
Company: Zayo
Location: Greater Denver Area
Posted May 11, 2024
Zayo Group is seeking an Account Executive II to actively sell into dormant, new logo, and prospective accounts. The successful candidate will target and develop customer relationships, drive sales of connectivity and infrastructure services, and achieve sales and revenue growth targets. The role requires a minimum of 3 years' experience in the Telecom industry, strong financial acumen, excellent communication and customer service skills, and the ability to travel as required. Zayo offers competitive compensation, benefits, and a positive work environment.
Field Technician III/Data Center - Chicago
Company: Zayo
Location: Chicago, IL
Posted Apr 29, 2024
Zayo is a leading provider of mission-critical bandwidth, serving large enterprises across various sectors. The company offers extensive metro connectivity and a range of communications infrastructure solutions. The job role involves hands-on telecommunications duties, including installation, testing, and maintenance of various equipment. The ideal candidate should have 5 years of experience, strong organizational skills, and the ability to work independently. Preferred qualifications include knowledge of Vivai test sets, familiarity with major transport equipment manufacturers, and understanding of telecommunications standards.
OSP Project Manager, Long Haul Implementation
Company: Zayo
Location: Greater Denver Area
Posted May 05, 2024
<p><b>Company Description<b><br >Zayo provides missioncritical bandwidth to the worlds most impactful companies fueling the innovations that are transforming our society Zayos 141000mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers Zayos communications infrastructure solutions include dark fiber private data networks wavelengths Ethernet and dedicated Internet access Zayo serves wireless and wireline carriers media tech content finance healthcare and other large enterprises<br >Zayo is seeking an OSP Project Manager of Long Haul Implementation East to be responsible for development planning engineering construction and delivery of new and overbuild long haul routes in the central portion of the US and Canada utilizing a small but effective team of project managers <br ><b>Responsibilities<b><br ><p><ul><li>Assess and validate requirements routing fiber counts hut spacing etc for new route planning to ensure route objectives are clearly defined and meet stakeholder requirements<li> <li>Complete route feasibility planning to appropriately estimate and derisk project scope schedule and budget<li> <li>Refine project cost estimates to validate the baseline budget Manage budgets and accurate spend forecasts throughout project execution Proactively mitigate risks to stay within budget constraints<li> <li>Build the project milestonelevel project schedule and accurately maintain throughout the course of the project<li> <li>Proactively identify and mitigate project risks and develop contingency plans<li> <li>Manage complex regulatorypermitting issues such as NEPA CPUC Tribal Lands etc<li> <li>Conduct construction resource planning to ensure project objectives are met<li> <li>Develop RFPs for the engineering and construction of the route Manage the RFP process and negotiate with bidders to ensure the lowest qualified awards are made Diligently manage the contract terms throughout the life of each contract<li> <li>Provide projectlevel and executive project reporting including regular updates to our key customers<li> <li>Ensure routes are delivered on time on budget and as per construction standards<li> <li>Deliver project asbuilts to the support teams in a timely manner to ensure route is protected and properly captured in inventory systems<li> <li>Coordinate and collaborate with the OSP teams within the regions to ensure alignment between long haul projects and local objectives<li> <ul><p><br ><b>Qualifications<b><br ><p><ul><li>Bachelors Degree preferred preferably in Engineering or other related technical field or equivalent work experience Business degreeacumen a plus<li> <li>Minimum of 57 years in the telecommunications industry with outside plant fiber optics telecommunication architectures optical transport equipment and project management experience<li> <li>Minimum of 57 years OSP project management and construction management experience preferably with specific long haul or other large project construction experience<li> <li>Familiarity with all types of outside plant construction methods and best practices<li> <li>Familiar with all facets of OSP management including quoting construction and delivery<li> <li>Experience managing large capital projects<li> <li>Experience with complex permitting situations including NEPA Section 106 Tribal etc a plus<li> <li>Working knowledge off construction standard fiber specifications and optical network design principles<li> <li>Demonstrated exceptional problem solving skills<li> <li>Ability to communicate technical topics clearly and effectively with both internal and external customers<li> <li>Familiar with Email MS Excel Word Google Earth and AutoCAD<li> <li>Must be able to manage multiple RFP and design construction schedules and responses Proven negotiation skills<li> <li>Must be able to understand and read construction documents<li> <li>Business minded and able to maintain a commercial focus<li> <li>The employee must perform onsite surveys and attend field meetings required to ensure projects meet the delivery commitment dates identified<li> <li>The employee will be required to meet with various municipalities and vendors to review project scope and to ensure positive communication is maintained<li> <li>Full ability and willingness to pull on call duty when assigned as dictated by the needs of the business<li> <li>The employee must possess a valid drivers license with no major infractions in the past 5 years Employee is expected to drive as required to hisher assigned projects in order to ensure on time and on budget delivery<li> <li>This position will require travel as necessary to support the projects assigned local travel This could entail periods of significant travel at critical times for the project<li> <ul><p><br >Base Salary Range $66500 $100000 annually commensurate with experience<br >LIAF1<br ><b>Benefits Rewards amp Wellness<b><br ><p><ul><li>Excellent Health Dental amp Vision Insurance<li> <li>Retirement 401k Savings Plan<li> <li>Fitness membership discounts<li> <li>Generous paid time off policy including paid parental leave<li> <ul><p><br >Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state provincial or local laws<br >This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training<p>
Senior Income Tax Analyst
Company: Zayo
Location: Greater Denver Area
Posted Apr 28, 2024
Zayo, a global provider of mission-critical bandwidth, is seeking an Income Tax Senior Analyst for a hybrid role in Denver, CO. The role involves preparing and reviewing income tax workpapers, calculating tax depreciation, and assisting with audits. The ideal candidate will have a Bachelor's degree in Accounting or Finance, 4+ years of income tax experience, and proficiency in Microsoft Excel and tax research software. Preferred qualifications include a CPA license, Master's degree in Taxation, and experience with state and international tax, or willingness to learn.
Customer and Audit Manager (GRC)
Company: Zayo
Location: Remote
Posted May 05, 2024
<p><b>Company Description<b><br >Zayo provides missioncritical bandwidth to the worlds most impactful companies fueling the innovations that are transforming our society Zayos 141000mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers Zayos communications infrastructure solutions include dark fiber private data networks wavelengths Ethernet and dedicated Internet access Zayo serves wireless and wireline carriers media tech content finance healthcare and other large enterprises<br >Zayo is seeking a <b>Customer and Audit Manager<b> to serve as the primary contact for auditrelated inquiries coordinating communication between teams customers and auditors and managing the audit process within ServiceNow Our <b>Customer and Audit Manager <b>will also ensure compliance with standards and proactively identify process improvements Exceptional communication skills attention to detail and leadership abilities are essential for success in this role<br ><b>Responsibilities<b><br ><p><ul><li>Serve as the primary point of contact for customer inquiries and concerns related to audits utilizing ServiceNow for ticketing and case management<li> <li>Coordinate and facilitate communication between internal teams customers and auditors<li> <li>Manage the endtoend audit coordination process within ServiceNow ensuring timely and accurate responses to audit requests<li> <li>Collaborate with crossfunctional teams to gather necessary information for audits<li> <li>Ensure compliance with audit requirements and standards leveraging ServiceNow for tracking and reporting purposes<li> <li>Develop and maintain strong relationships with customers auditors and internal stakeholders<li> <li>Provide regular updates to customers on the status of audits and related activities<li> <li>Work closely with audit teams to address and resolve issues identified during the audit process documenting actions and resolutions within ServiceNow<li> <li>Proactively identify opportunities for process improvements in audit coordination utilizing data driven workflows and automation<li> <li>Maintain accurate records and documentation related to audit activities<li> <li>Conduct training sessions for internal teams on auditrelated processes and requirements<li> <li>Assist in the development and implementation of audit response strategies<li> <li>Participate in the preparation and delivery of audit reports to customers<li> <li>Collaborate with the finance and legal teams to ensure accurate representation of audit findings utilizing ServiceNow as a centralized repository for data<li> <li>Coordinate and participate in meetings with auditors and customers as needed<li> <li>Monitor and report on key performance indicators related to audit coordination<li> <li>Escalate issues and challenges in a timely and effective manner<li> <li>Foster a customercentric culture within the organization<li> <li>Conduct regular reviews of customer feedback<li> <li>Participate in the development and execution of stakeholder satisfaction surveys<li> <li>Support the development and maintenance of customer relationship management CRM systems with a focus on ServiceNow integration<li> <li>Collaborate with internal teams to address and resolve customer complaints and concerns within the ServiceNow platform<li> <li>Assist in the development of training materials and resources for customer service teams<li> <li>Provide leadership and mentorship to the customer service and audit coordination teams<li> <ul><p><br ><b>Qualifications<b><br ><p><ul><li>Bachelors degree in Business Administration Accounting or a related field<li> <li>7+ years of experience in customer service or audit coordination roles<li> <li>Strong understanding of audit processes and compliance standards<li> <li>Excellent organizational and project management skills<li> <li>Demonstrated ability to coordinate and manage customer interactions effectively<li> <li>Exceptional communication and interpersonal skills<li> <li>Proficiency in Google Workspace formerly G Suite and relevant customer relationship management CRM tools<li> <li>Detailoriented with a focus on accuracy and thoroughness<li> <li>Proactive problemsolving and decisionmaking capabilities<li> <li>Familiarity with auditing software and tools particularly experience with ServiceNow<li> <ul><p><br ><b>Base pay range <b>$136900 $155000 commensurate with experience<br ><b>Benefits Rewards amp Wellness<b><br ><p><ul><li>Excellent Health Dental amp Vision Insurance<li> <li>Retirement 401k Savings Plan<li> <li>Fitness membership discounts<li> <li>Generous paid time off policy including paid parental leave<li> <ul><p><br >Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state provincial or local laws<br >This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training<p>