Jobs at Zayo
1,921 open positions
Global Network Operations Technician Tier III - Transport
Company: Zayo
Location: Remote
Posted Mar 16, 2024
<p><b>Company Description<b><br >Zayo provides missioncritical bandwidth to the worlds most impactful companies fueling the innovations that are transforming our society Zayos 133000mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers Zayos communications infrastructure solutions include dark fiber private data networks wavelengths Ethernet and dedicated Internet access Zayo serves wireless and wireline carriers media tech content finance healthcare and other large enterprises<br >The Network Control Center NCC Tier III Technician will be responsible for providing industry leading customer service experience to internal and external stakeholders in a fastpaced network control center environment providing support to the entire portfolio of Layer 1 products and services offered by Zayo<br ><b>Responsibilities<b><br ><p><ul><li>Responding to internal and external stakeholder inquiries through multiple channels of communication in a timely manner<li> <li>Monitoring and responding to tickets alerts and general inquiries from internal and external customers<li> <li>Able to work within a team to handle inquiries by asking clarifying questions researching answers or alternative solutionsoutcomes and escalating unresolved problems<li> <li>Perform detailed documentation of reported customer issues ability to identify amp communicate customer impact and urgency<li> <li>EscalateAssign tickets to appropriate teams leads and managers<li> <li>Perform direct communications to customers for updates as necessary<li> <li>Resolve customer inquiries if possible by utilizing documented processes<li> <li>Professionally manage difficult andor emotional customer situations<li> <ul><p><br ><b>Qualifications<b><br ><p><ul><li>High School Diploma required<li> <li>Must be able to pass a background screening<li> <li>2+ years of experience troubleshooting and maintaining SONET and DWDM networks<li> <li>2+ years of customer service experience NOC environment is preferred<li> <li>Knowledge of Ciena Infinera Nokia Cisco Fujitsu SONET and DWDM equipment<li> <li>Ability to navigate multiple computer systemsapplications simultaneously<li> <li>Knowledgeable with GSuite applications<li> <li>Excellent written and verbal communication skills<li> <li>Requires an individual who is detailed oriented with superb organizational skills and the ability to multitaskprioritize tasks<li> <li>Ability to work in a fast paced environment<li> <li>Active Listening<li> <li>Data Entry Skills<li> <li>Attention to detail<li> <li>Good Time management Skills<li> <li>Salesforce experience is a plus<li> <ul><p><br ><b> Work ScheduleShift<b><br ><p><ul><li>This position requires shift work<li> <li>24x7x365 shifts and days availability may vary<li> <ul><p><br ><b><b>Base pay range $3105 $4350 hour commensurate with experience <b><b><br ><b>Benefits Rewards amp Wellness<b><br ><p><ul><li>Excellent Health Dental amp Vision Insurance<li> <li>Retirement 401k Savings Plan<li> <li>Fitness membership discounts<li> <li>Generous paid time off policy including paid parental leave<li> <ul><p><br >Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state provincial or local laws<br >This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training<p>
HRIS Configuration Developer - Workday
Company: Zayo
Location: Remote
Posted Mar 12, 2024
<p><b>Company Description<b><br >Zayo provides missioncritical bandwidth to the worlds most impactful companies fueling the innovations that are transforming our society Zayos 141000mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers Zayos communications infrastructure solutions include dark fiber private data networks wavelengths Ethernet and dedicated Internet access Zayo serves wireless and wireline carriers media tech content finance healthcare and other large enterprises<br ><b>Company Description<b><br >Zayo Group Holdings Inc provides communications infrastructure solutions including fiber and bandwidth connectivity colocation and cloud infrastructure to the worlds leading businesses Customers include wireless and wireline carriers media and content companies cloud providers finance and professional services and other large enterprises<br ><b>Position Description<b><br >Zayo is seeking a highly skilled and motivated Workday technologist <b>HRIS Configuration Developer Workday <b>to join the Zayo team in the dynamic and fastpaced communications industry The successful candidate for our <b>HRIS Configuration Developer Workday<b> position will play a key role in configuring and optimizing our Workday platform to support our HR processes and enhance overall efficiency while ensuring alignment with business goals and industry best practices You will also be responsible to implement the Learning module within Workday You will join our Engineering and Architecture team as a key leader for one of our enterprise platforms and will collaborate with your colleagues to ensure that our Workday platform is well managed and integrated into our broader application landscape<br ><b>Responsibilities<b><br ><p><ul><li>Workday Configuration Collaborate with HR stakeholders to understand business requirements and translate them into effective Workday configurations Configure and customize Workday modules especially Learning and Talent ensuring alignment with HR processes and organizational needs Implement and maintain business processes custom fields calculated fields and security settings within Workday<li> <li>Integration Management Design and manage integrations between Workday and other systems ensuring seamless data flow and accuracy Troubleshoot and resolve integration issues collaborating with technical teams as needed<li> <li>Reporting and Analytics Develop and maintain custom reports and dashboards to meet HR reporting needs Ensure data accuracy and integrity in all HRrelated reports and analytics<li> <li>System Optimization Proactively identify opportunities to optimize and enhance the functionality of the Workday system Stay current with Workday updates and releases assessing their impact on current configurations and recommending adjustments as necessary<li> <li>User Training and Support Provide training and support to HR users on Workday functionality and best practices Act as a point of contact for troubleshooting and issue resolution related to Workday configurations<li> <ul><p><br ><b>Qualifications<b><br ><p><ul><li>10 years experience in managing enterprise technology platforms eg ERP systems with 5+ years experience with Workday HRIS modules<li> <li>Broad knowledge of all Workday features and modules<li> <li>Relevant Workday certifications are a plus<li> <li>Proficiency in designing solutions using HRIS platforms<li> <li>Strong leadership skills with an ability to influence other decision makers<li> <li>Excellent analytical problemsolving and criticalthinking skills<li> <li>Effective communication and interpersonal abilities with experience in presenting technical concepts to various audiences<li> <li>Experience with architecture modeling and diagramming tools<li> <ul><p><br ><b>Education amp Experience<b><br >Typically requires a Bachelors degree in Computer Science Engineering or other related field plus five 5 years of related experience HRIS solutions OR nine 9 years of direct related experience required with High school diploma or GED required<br >Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time<br >LINP1<br ><b>Benefits Rewards amp Wellness<b><br ><p><ul><li>Excellent Health Dental amp Vision Insurance<li> <li>Retirement 401k Savings Plan<li> <li>Fitness membership discounts<li> <li>Generous paid time off policy including paid parental leave<li> <ul><p><br >Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state provincial or local laws<br >This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training<p>
Field Technician III
Company: Zayo
Location: Los Angeles, CA
Posted Mar 17, 2024
<p><b>Company Description<b><br >Zayo provides missioncritical bandwidth to the worlds most impactful companies fueling the innovations that are transforming our society Zayos 141000mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers Zayos communications infrastructure solutions include dark fiber private data networks wavelengths Ethernet and dedicated Internet access Zayo serves wireless and wireline carriers media tech content finance healthcare and other large enterprises<br >Zayo is seeking a<b> Field Technician III<b> who will primarily be responsible for performing duties associated with hands on functions within the telecommunications industry <br >Our <b>Field Technician III<b> is proficient in the troubleshooting and maintenance of various types of equipment noted Our ideal<b> Field Technician III <b>candidate has a strong technical mechanical and electrical background and is familiar and proficient around all major manufacturers of transport equipment high voltage electrical systems DC power plant as well as knowledgeable in critical infrastructure ISPOSP and all associated test systems to include optical electrical and power testing equipment associated with the telecommunications industry<br >Our<b> Field Technician II<b>I will proficiently install test or turn up a variety of telecommunications equipment including SONET TDM DWDM IP or Ethernet based equipment with limited supervision from the team lead or manager Theyll also troubleshoot and handle maintenance of various types of equipment noted below <br >The assigned shift may vary based on needs of the business and typically includes an OnCall shift rotation<br ><b>Responsibilities<b><br ><p><ul><li>Perform a variety of functions with moderate to severe complexity based on the need of their assigned geographic area Operate under minimal to no supervision<li> <li>Participate in or lead conference calls or meetings related to projects and processes<li> <li>Perform a wide spectrum of complex assignments requiring alternative analysis innovation and judgement while demonstrating excellent interpersonal skills<li> <li>Perform installation and installation commissionings troubleshooting and handling of optical transmission systems with guidance from leadership<li> <li>Perform OTDR Ethernet BER and SONET acceptance testing<li> <li>Complete installation decommissioning and troubleshooting problems of network and customer services<li> <li>Provide preliminary site surveys for building entrance construction requirements and equipment space availability<li> <li>Responsible for preventable and demand maintenance of the network critical infrastructure commonly referred to as facilities and materials management<li> <li>Ownership for understanding learning and executing our industrys best practice standards for installation maintenance troubleshooting and safekeeping of the network<li> <li>Act as a subject matter expert in our systems and applications<li> <li>Able to reasonably work within the companys systems and applications to complete work<li> <li>Responsible for installation labeling cleaning and testing of fiber optic patch cords<li> <li>Sometimes assigned to outside plant network in a given market including metro and long haul fibers<li> <li>Proactively seek and identify potential network problems and report these issues before becoming service affecting events This includes action to resolve issues identified during routine preventative maintenance conducted during defined timelines<li> <li>Meet documented objectives and goals as business needs define<li> <li>Write routine reports fill out documentation such as site surveys and audit reports as well as effectively communicate with customers management peers and contractors as well as other members of the organization<li> <li>Resolve problems involving several concrete variables in standardized situations as use deductive reasoning skills to improve the customer experience and network performance<li> <li>Read and interpret documents such as OSHACompany safety rules MSDS MOPs process and procedure documents as well as vendor documentation related to equipment owned by the company<li> <li>Inspect cabinets buried cable construction sites and other facilities outdoor in various environments weather conditions temperatures exposed to local flora and fauna<li> <li>Effectively operate in both team and individual environments<li> <li>Use written communication effectively with internal and external peers on a daily basis to work towards common goals Resolve minor conflicts with industry peers internal peers or customers without management intervention being necessary<li> <li>Act as a coach able to provide guidance to others assign work and evaluate the general team performance as well as determine root cause analysis<li> <li>Participate in forums or crossfunctional teams to contribute to the development of process or policy<li> <li>Conduct a daily inspection of company issued vehicle to ensure it is in a safe operating condition<li> <li>Follow all personal safety policies and procedures<li> <li>Assist other employees with tasks as needed<li> <li>Participate in oncall schedule rotation 247365 dispatch and overtime<li> <li>Work occasional long shifts with overnight travel as necessary<li> <li>Other duties as assigned<li> <ul><p><br ><b>Qualifications <b><br ><p><ul><li>High school diploma or equivalent<li> <li>Minimum of four 4 years relatable experience<li> <li>Basic telecom andor industry safety training<li> <li>Completion of advanced telecom training a plus<li> <li>Maintain eligibility to operate a company issued vehicle per Zayo policy This includes possession of a state issued drivers license<li> <li>Ability to regularly lift and move objects weighing up to 50 pounds<li> <ul><p><br ><b><b>Base pay range<b><b><b> $2700 $4500hour<b><b><b><b> <b>commensurate with experience<b><b><br >IndeedC<br >LIAW1<br ><b>Benefits Rewards amp Wellness<b><br ><p><ul><li>Excellent Health Dental amp Vision Insurance<li> <li>Retirement 401k Savings Plan<li> <li>Fitness membership discounts<li> <li>Generous paid time off policy including paid parental leave<li> <ul><p><br >Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state provincial or local laws<br >This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training<p>
Field Technician III
Company: Zayo
Location: Chicago, IL
Posted Mar 17, 2024
Zayo is a company that provides mission-critical bandwidth to major companies worldwide, supporting transformative innovations. The Technician role involves installing and maintaining telecommunications equipment, participating in network construction activities, and troubleshooting. The ideal candidate should have 5 years of experience in telecommunications, strong organizational skills, and the ability to work independently. Preferred qualifications include knowledge of Vivai test sets, a strong technical background, and familiarity with telecommunications standards.
Optimization 1 Project Manager
Company: Zayo
Location: Greater Boulder Area
Posted Mar 15, 2024
<p><b>Company Description<b><br >Zayo provides missioncritical bandwidth to the worlds most impactful companies fueling the innovations that are transforming our society Zayos 141000mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers Zayos communications infrastructure solutions include dark fiber private data networks wavelengths Ethernet and dedicated Internet access Zayo serves wireless and wireline carriers media tech content finance healthcare and other large enterprises<br >Zayo is seeking an <b>Optimization Project Manager<b> to serve as the primary liaison between the companys internal departments finance operations engineering teams and an end customer for various optimization projects The <b>Optimization Project Manager<b> involves heavy levels of internal and customer facing communication The primary objectives are providing excellent project coordination and working with internal and external stakeholders to ensure ontime delivery in accordance with company expectations<br ><b>Responsibilities<b><br ><p><ul><li>Drive local market operation PMs for the timely delivery of key elements of project implementation<li> <li>Set departmental objectives and report on progress and project milestones<li> <li>Handle and resolve risks and problems that are escalated for management attention<li> <li>Produce various reports for project implementation and customer service management<li> <li>Organize and coordinate all internal organizations for the timely and accurate implementation of large complex projects<li> <li>Interface directly with internalexternal customers to communicate implementation schedule ongoing project status issues and responses to questions The communication vehicle will be via facetoface meetings email andor conference calls at regularly scheduled intervals<li> <li>Provide post installation support services trouble resolution and new service proposals<li> <ul><p><br ><b>Qualifications<b><br ><p><ul><li>Bachelors Degree or equivalent experience<li> <li>2+ years telecom experience required<li> <li>Excellent written and verbal communication skills<li> <li>Effective time management skills<li> <li>Abilitywillingness to operate in a fastpaced demanding environment<li> <li>Desire to grow within the company<li> <li>Analyticalcritical thinking ability<li> <li>Familiarity with Microsoft Office suite particularly Excel and Word<li> <li>Computer acumen<li> <ul><p><br ><b>Base pay range $78500 $120100 commensurate with experience <b><br ><b>Benefits Rewards amp Wellness<b><br ><p><ul><li>Excellent Health Dental amp Vision Insurance<li> <li>Retirement 401k Savings Plan<li> <li>Fitness membership discounts<li> <li>Generous paid time off policy including paid parental leave<li> <ul><p><br >Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state provincial or local laws<br >This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training<p>
Damage Prevention Technician III
Company: Zayo
Location: Greater Denver Area
Posted Mar 11, 2024
<p><b>Company Description<b><br >Zayo provides missioncritical bandwidth to the worlds most impactful companies fueling the innovations that are transforming our society Zayos 141000mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers Zayos communications infrastructure solutions include dark fiber private data networks wavelengths Ethernet and dedicated Internet access Zayo serves wireless and wireline carriers media tech content finance healthcare and other large enterprises<br >The <b>Damage Prevention Technician III <b>performs duties in addition to those of a Damage Prevention Technician II and operates with a great degree of independence<br ><b>Responsibilities<b><br ><p><ul><li>Troubleshooting network equipment removingreplacing defective equipment and working with appropriate resources to isolate and ultimately restore the network<li> <li>Analyzing blueprints to determine where construction projects will take place<br >Identifying and mapping location and depth of utilities such as water sewer gas cable oil and electric lines<li> <li>Documenting interactions site information and utilities in organizational software<li> <li>Communicating with clients engineers and management<li> <li>Using a variety of techniques electrical magnetic GPS blueprint analysis andor radar to measure utilities<li> <li>Proactively identifying potential problem areas in order to ensure the integrity of the network and company<li> <li>Pinpointing the coordinates of lines using GPS or surveying equipment<li> <li>Oversight of the asset management process and replenishment of onsitetruck materials<li> <li>Ensuring shipping and receiving of company and customer materials is coordinated and timely Maintaining tools test sets and all network equipment<li> <li>Acting as subject matter expert on technology process and company infrastructure<br >Provide training to other employees as needed<li> <li>Participating in forums or crossfunctional team settings to contribute to the development of process or policy<li> <li>Maintaining networksite security cleanliness and follow all policies related to company property<li> <li>Engaging monitoring and evaluating the performance of vendorcontractors completing work on behalf of the company<li> <li>Operating in both individual and team environments both within this team and interacting with other teams working together to achieve common goals<li> <li>Other duties as assigned<li> <ul><p><br ><b>Qualifications<b><br ><p><ul><li>High school diploma or equivalent required some college or technical school training preferred<li> <li>5+ years of relevant experience in field construction tasks Previous experience in site development underground installations utility locating fiber optic cable builds are required Telecom specific training preferred<li> <li>Available to participate in oncall schedule rotation 247365 dispatch and overtime<li> <li>Occasionally work long shifts with overnight travel as necessary Ability to sometimes work outside plant network in a given market including metro and longhaul fibers when needed<li> <li>Proficiency using computer cell phone test equipment Microsoft Windows operating system and Office applications<li> <li>Ability to travel as needed<li> <li>Maintain eligibility to operate a company issued vehicle per our policy Must have a state issued drivers license<li> <li>Will be required to work outdoors in various environments weather conditions temperatures exposed to local flora and fauna<li> <li>Must follow all personal safety policies and procedures<li> <li>Ability to lift and move objects weighing up to 50 pounds<li> <ul><p><br ><b><b>Base pay range $2567 $3211hour commensurate with experience <b><b><br ><b>Benefits Rewards amp Wellness<b><br ><p><ul><li>Excellent Health Dental amp Vision Insurance<li> <li>Retirement 401k Savings Plan<li> <li>Fitness membership discounts<li> <li>Generous paid time off policy including paid parental leave<li> <ul><p><br >Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state provincial or local laws<br >This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training<p>
Long Haul OSP Inspector - CONTRACTOR
Company: Zayo
Location: Remote
Posted Mar 15, 2024
<p><b>Company Description<b><br >Zayo provides missioncritical bandwidth to the worlds most impactful companies fueling the innovations that are transforming our society Zayos 141000mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers Zayos communications infrastructure solutions include dark fiber private data networks wavelengths Ethernet and dedicated Internet access Zayo serves wireless and wireline carriers media tech content finance healthcare and other large enterprises<br >Zayo is seeking a <b>Long Haul OSP Inspector<b> Contract for a project across IL IA amp into NE for CHIOMA Our <b>Long Haul OSP Inspector <b>will serve as the day to day eyes or Zayo in the field regarding construction contractor RR contacts where needed and local ROW jurisdictions<br ><b>Responsibilities<b><br ><p><ul><li>Daily field inspection of crewcrews working along this CHIOMA LH overpull project to ensure project timelines are met<li> <li>Submit daily reporting of production field conditions issues encountered amp potential resolve to the issues encountered<li> <li>Perform job site assessments upon arrival and throughout the day to ensure crews meet requirements for traffic control safety and fire mitigation<li> <li>Contractor will interact with all ROW jurisdictions including DOTs railroad county state etc<li> <li>Daily updates of project documentation where appropriate<li> <li>Daily communication of production and field conditions with Zayo OSP PM and OSP Director<li> <li>Reporting of any unsafe field conditions encountered<li> <li>Immediately report all notable events to Zayo management<li> <li>Provides specialized telecommunications expertise<li> <li>Being in the OSPoutdoor environment to provide details of materials issues of concern materials management at the Zayo designated yards amp locations etc<li> <ul><p><br ><b>Qualifications<b><br ><p><ul><li>Position requires the use of computer to fill out amp submit the daily reporting as well as being onsite daily along the route<li> <li>Knowledge and use of kmz will also be required on occasion<li> <li>Willingness to work some overtime when necessary or conditions require<li> <li>Travel to work sites is mandatory Inspectors will remain on site throughout the week and may return home for weekends except when conditions do not allow<li> <ul><p><br >Pay Rate<br >5499USD<p>
Order Processing Specialist
Company: Zayo
Location: Greater Boulder Area
Posted Mar 11, 2024
<p><b>Company Description<b><br >Zayo provides missioncritical bandwidth to the worlds most impactful companies fueling the innovations that are transforming our society Zayos 141000mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers Zayos communications infrastructure solutions include dark fiber private data networks wavelengths Ethernet and dedicated Internet access Zayo serves wireless and wireline carriers media tech content finance healthcare and other large enterprises<br >The Order Specialist position is part of a multifunction team whose main purpose is to provide an effortless customer experience while monitoring Sales Opportunities for our Sales organization by translating the pricing and technical details into the creation of a Service Order or multiple Service Orders The Order Specialist will also create Move Add Change Reprice and Billing Account Change orders This position works with multiple internal teams and their requests for orders ranging from Optimization Churn Mitigation and Customer Care The position is responsible for accurate record entry which ensures correct reporting of Sales Commissions and the business data Candidates must be able to successfully thrive in an entrepreneurial environment and adjust to a rapidly growing and changing organization<br ><b>ESSENTIAL DUTIES AND RESPONSIBILITIES<b><br >These responsibilities must be performed with or without reasonable accommodation<br ><p><ul><li>Maximize customer satisfaction with Zayo products and services by creating all types of orders Review sales orders for completeness and accuracy as required for auditing for appropriate pricing Ensure special pricing promotions and discount structures have been applied and gather missing information when necessary Adhere to Quality assurance and industry regulatory requirements to be sure contracts policies and procedures are in alignment with legal and regulatory definitions <li> <li>Communicates and interacts with external customers<li> <li>Opportunity Order Administration including creation processing project managing troubleshooting and resolution on relevant order concerns<li> <li>Realtime support for sales and other internal groups<li> <li>Project manage solutions process including escalations<li> <li>Possess a thorough understanding of Zayos products and services offerings Maintaining knowledge and guides on the order process while staying up to date and being the subject matter expert on entrance criteria processing nonstandard requests<li> <li>When applicable pass required tests andor certifications<li> <li>Ensure the integrity of Company customer records by accurately and thoroughly documenting all communications with internal customers within applicable automated systems<li> <li>Identify areas of process improvement to streamline order efficiencydata loadingbulk processingautomationintegration<li> <li>Verify and ensure data integrity and accuracy within Salesforcecom CRM system<li> <li>Keep abreast of changing technologytrends in the telecommunications industry<li> <li> Requires the ability to meet inflexible deadlines perform nonpredictive multiple tasks and handle order conflicts to a successful resolution<li> <li>Develop and nurture strong interdepartmental communications to ensure timely resolution of customer and sales issues and concerns<li> <li>Assist as a key business process owner and sales organization liaison in IT system development<li> <li>Maintain sense of urgency and response to inquiries within established Service Level Agreements<li> <li>Participate in departmental projects as needed<li> <li>Perform other related duties or projects as assigned<li> <li>Be available for business travel as required<li> <ul><p><br ><b>QUALIFICATIONS<b><br ><p><ul><li>Bachelors degree or higher with a business related focus is preferred<li> <li>Previous Customer Service or Sales Support experience demonstrating the ability to resolve issues and to effectively interface with internal teams while researching an issue<li> <li>A minimum of 2 or more years in the Telecom industry required<li> <li>Strong computer skills including proficiency with Microsoft Office and database software and concepts familiarity with data management is required<li> <li>Demonstrated ability to use multiple database systems<li> <li>Active listening and the ability to communicate effectively and professionally via phone electronic media and face to face interactions<li> <li>Ability to collaborate effectively with a large number of business units to ensure successful customer installations<li> <li>Ability to interpret a variety of instructions furnished in written oral diagrammatic technical or schedule form and quickly adapt to new products processes and technologies<li> <li>Effective verbal and written communication skills sufficient to manage difficult interactions and facilitate conflict resolution Negotiate resolutions and know when to enlist support and assistance from others<li> <li>Ability to work independently or on a team support team objectives take initiative and promote a positive team spirit<li> <li>Requires an individual who is detail oriented with superb organizational skills and the ability to prioritize Monitors and checks own work for accuracy and quality<li> <li>Requires an ability to be flexible and adaptable with work schedule and demands to meet strict deadlines under no or minimal supervision <li> <ul><p><br ><b>Base Salary $57500 $78800 commensurate with experience<b><br ><b>Benefits Rewards amp Wellness<b><br ><p><ul><li>Excellent Health Dental amp Vision Insurance<li> <li>Retirement 401k Savings Plan<li> <li>Fitness membership discounts<li> <li>Generous paid time off policy including paid parental leave<li> <ul><p><br >Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state provincial or local laws<br >This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training<p>
Federal Account Director
Company: Zayo
Location: Washington DC
Posted Mar 11, 2024
<p><b>Company Description<b><br >Zayo provides missioncritical bandwidth to the worlds most impactful companies fueling the innovations that are transforming our society Zayos 141000mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers Zayos communications infrastructure solutions include dark fiber private data networks wavelengths Ethernet and dedicated Internet access Zayo serves wireless and wireline carriers media tech content finance healthcare and other large enterprises<br >This Federal Account Director will have RampR for selling into amp supporting US Federal Government Agencies Defense amp Intel Federal System Integrators Defense Contractors and Federal Small Businesses The successful candidate will formulate robust account strategies that result in broadstrong customer relationships as well as sales of Data and Communications Infrastructure solutions into amp across their assigned customer base with the expectation of meetingexceeding monthly quarterly amp annual sales goals The ideal candidate has a strong understanding of the communications infrastructure space with the ability to work on large complex deals applying a consultative and trusted advisor approach <br ><b>Qualifications<b><br ><p><ul><li>Bachelors degree or equivalent from a fouryear University MBA preferred<li> <li>5+ years selling into the US Federal Government<li> <li>Experience selling into the Department of State<li> <li>5+ years selling into the Department of Defense amp Intelligence Community<li> <li>5+ years selling within the communications infrastructure space<li> <li>Strong understanding of Federal contracting<li> <li>Existing understanding of amp relationships within the Federal Technology ecosystem <li> <li>Previous experience working for or with holders of the GSA Networx GSA EIS amp DISA GNS contract vehicles<li> <li>Ability to obtain a US Government clearance<li> <li>Demonstrated success and consistency in achieving targeted sales goals<li> <li>Exceptional customer service and relationship building and maintaining skills<li> <li>Thorough understanding of account management and the strategic selling process<li> <li>Effective problem solving leadership and interpersonal skills<li> <li>Excellent time management and organizational skills<li> <li>Knowledge of the Microsoft amp Google Suites of Products along with Salesforce<li> <li>Ability to travel approximately 3050 of the time<li> <ul><p><br ><b>Responsibilities<b><br ><p><ul><li>Generate sales revenue by actively promoting Zayo Network products and services to targeted account base<li> <li>Present proposals and manage customers though the sales process<li> <li>Maintain current business relationships with customers securing existing revenue on longterm commitments<li> <li>Apply knowledge of customers industry and services to achieve revenue targets Identify initiate contact with and qualify potential customers<li> <li>Track analyze and report on sales performance and activities in Zayos CRM tool and other reporting tools<li> <li>Develop accurate and timely forecasts of sales opportunities<li> <li>Develop and maintain records of customer activity for reporting of sales and forecasts<li> <li>Provide accurate and timely information to management<li> <li>Coordinate closely with other departments to ensure customer satisfaction is maintained and revenue objectives met<li> <li>Participate in the creation and delivery of highlevel facetoface sales presentations that demonstrate the latest Zayo products and services<li> <li>Analyze customer requirements to understand how Zayo products and services can be applied to meet their needs and solve their problems<li> <li>Keep abreast of the competitive landscape and emerging technologies in order to best position Zayo in the marketplace<li> <li>Collaboratively work as a part of a team while concurrently performing as an individual with minimal supervision<li> <ul><p><br ><b>Benefits Rewards amp Wellness<b><br ><p><ul><li>Excellent Health Dental amp Vision Insurance<li> <li>Retirement 401k Savings Plan<li> <li>Fitness membership discounts<li> <li>Generous paid time off policy including paid parental leave<li> <ul><p><br >Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state provincial or local laws<br >This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training<p>
Global Network Operations Technician Tier III - Strategic (3rd Shift)
Company: Zayo
Location: Greater Denver Area
Posted Mar 14, 2024
<p><b>Company Description<b><br >Zayo provides missioncritical bandwidth to the worlds most impactful companies fueling the innovations that are transforming our society Zayos 133000mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers Zayos communications infrastructure solutions include dark fiber private data networks wavelengths Ethernet and dedicated Internet access Zayo serves wireless and wireline carriers media tech content finance healthcare and other large enterprises<br ><b>Job Description<b><br >Technicians on the Professional NOC ProNOC teams are responsible for providing excellent customer service to Zayos key customers The Professional NOC teams Strategic PDN Spread and Media deliver specialized services tailored to meet each customers individual needs Technicians will prioritize working hand in hand with customers to fully resolve issues and work collaboratively with partners throughout Zayo to ensure customers expectations are met and that our customers services are reliable<br ><b>Were open to this position working in a hybrid capacity 2 daysweek in office out of our Denver CO amp Tulsa OK offices and are willing to discuss a fully remote work style for the right candidate<b><br ><b>Principal Accountabilities<b><br ><p><ul><li>Monitoring of internal and external networks across a multivendor environment<li> <li>Carrying out initial triage diagnosis on faults and proactively escalating issues as required<li> <li>Prioritizing faults to meet SLAs including resource management of external contractors<li> <li>Providing regular updates to internal stakeholders and external customers on the progress of faults<li> <li>Fault isolation and repair tasks on DWDM SDH Dark Fiber IP and Ethernet circuits<li> <li>Responsible for the management of fault receipt fault identification amp logging support team dispatch and fault management to resolution<li> <li>Ensuring service availability and Mean Time To Repair MTTR targets are met<li> <li>Providing support to the Shift Lead when required<li> <li>Facilities and key sites monitoring and fault management<li> <li>Arranging and coordinating access for suppliers with support team members<li> <li>Providing key metrics and reports as required to senior Operations stakeholders<li> <li>Support amp maintain the company objectives of ISO 90011800127001 accreditation<li> <li>7pm 7am CST 34 days a week 3rd shift<li> <ul><p><br ><b>Key Skills and Experience<b><br ><p><ul><li>5 8 years minimum proven NOC experience in the telecommunications industry with a proven record of accomplishment in an operational environment<li> <li>Experienced in DWDM Fiber amp Optical equipment<li> <li>Experience in a multivendor environment is essential including Ciena Cisco Huawei Marconi Juniper ADVA Alcatel Bandwidth Managers Lambda unite Nokia OMC<li> <li>Knowledge of OSP practices eg basic OTDR analysis and fiber repairs<li> <li>Troubleshooting Transport and IP customer trouble tickets on DWDM SDH and Ethernet networks<li> <li>Pragmatic and analytical approach to problemsolving<li> <li>Confident and able to challenge suppliers and processes<li> <li>Ability to manage in amp outsourced suppliers or partners<li> <li>Comfortable working 247 shift patterns including holidays and nights<li> <li>Excellent communication written amp verbal<li> <li>Outstanding confidence initiative and organizational skills<li> <li>Highly proficient in Google Workspace or O365<li> <li>Familiarity with Salesforce CRM is desirable<li> <li>Remain flexible and adaptable to any change in business needs or requirements<li> <li>Proactive mindset amp attitude to ensure customer satisfaction is in everything we do<li> <ul><p><br ><b><b>Base pay range $3106 $4139 hour commensurate with experience<b><b><br ><b>Benefits Rewards amp Wellness<b><br ><p><ul><li>Excellent Health Dental amp Vision Insurance<li> <li>Retirement 401k Savings Plan<li> <li>Fitness membership discounts<li> <li>Generous paid time off policy including paid parental leave<li> <ul><p><br >Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state provincial or local laws<br >This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training<p>
Service Delivery Type II and Cross Connects Specialist
Company: Zayo
Location: Greater Denver Area
Posted Mar 15, 2024
<p><b>Company Description<b><br >Zayo provides missioncritical bandwidth to the worlds most impactful companies fueling the innovations that are transforming our society Zayos 141000mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers Zayos communications infrastructure solutions include dark fiber private data networks wavelengths Ethernet and dedicated Internet access Zayo serves wireless and wireline carriers media tech content finance healthcare and other large enterprises<br >Zayo is seeking an <b>Optimization Service Delivery Type II and Cross Connects Specialist<b> for designing and managing cross connects colocation services and risers for the purpose of grooming optimization This position also provides technical and project management support to the internal Zayo teams and end customers impacted Oursuccessful <b>Optimization Service Delivery Type II and Cross Connects Specialist <b>must have a strong telecommunication background customer interaction skills and project management skills<br ><b>Responsibilities<b> <br ><p><ul><li>Designing and coordinating cross connect optimization grooms for various projects<li> <li>Coordinating with internal groups to ensure these services are delivered in a timely manner and in the correct configuration such that the company and its customers are provided the correct services on schedule<li> <li>Managing customers expectations and escalating as required to ensure timely delivery of services<li> <li>Experience with Salesforce Metasolv Excel and Asana a plus<li> <li>Coordinating with internal departments to develop and implement optimization opportunities<li> <ul><p><br ><b>Qualifications<b><br ><p><ul><li>Bachelors degree or similar industry technical training<li> <li>Minimum 2 years of relevant experience in the Telecom industry<li> <li>Problemsolving skills<li> <li>Ability to handle stressful situations with perseverance and professionalism<li> <li>Selfstarter committed to customer satisfactionproject delivery and able to respond to rapid change within the business<li> <ul><p><br ><b>Base pay range $64700 $91000 commensurate with experience<b><br ><b>Benefits Rewards amp Wellness<b><br ><p><ul><li>Excellent Health Dental amp Vision Insurance<li> <li>Retirement 401k Savings Plan<li> <li>Fitness membership discounts<li> <li>Generous paid time off policy including paid parental leave<li> <ul><p><br >Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state provincial or local laws<br >This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training<p>
Sales Quote Specialist, Sales Velocity
Company: Zayo
Location: Greater Denver Area
Posted Mar 19, 2024
Zayo is hiring a Sales Quote Specialist, Sales Velocity to provide an effortless customer experience and support sales opportunities. The role involves creating accurate price quotes and proposals, communicating with internal departments, and ensuring data integrity within Salesforce.com CRM system. The ideal candidate should have a business-related degree, 2-3 years of experience in a similar role, strong computer skills, and proficiency with Salesforce.com CRM system. Benefits include excellent health insurance, retirement 401(k) savings plan, and generous paid time off policy.