100% Remote- Service Desk Specialist - National General

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers' evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers.

Job Description
Under minimal direction, coordinates with internal organization support and operations groups and / or with vendors to resolve complex problems. Recommends and influences decisions that impact the direction and strategies of current and future initiatives. Effectively demonstrates customer care principles in individual to executive interactions.

Key Responsibilities

• Collaborates with tier 1 and tier 2 from a tier 3 perspective to resolve advanced technical needs and provides authored solutions to increase resolutions by tier 1 and tier 2

• Under minimal direction provides advanced technical knowledge and support to internal and/or end users for remote connectivity and security technologies

• Partners with network services, software systems engineering, applications development and/or vendors to develop implementation plans for new technologies

• Thoroughly tests software and hardware in the planning stages to ensure proper operation and freedom from defects. Analyzes documents and works to resolve all problems

• Under minimal direction carries out procedures to ensure that all information systems products and services meet minimum organization standards and end-user requirements

• Consistently partners with voice, network services, software developers, product operations and/or vendors to develop remote connectivity technologies, re-establish service, and/or identify and resolve the root cause and/or more complex problems

• Creates enterprise support procedures

• Under minimal direction, utilizes extensive knowledge of network infrastructure and applications to resolve complex issues and provide consultation in the design of applications and the infrastructure

• Collaborates with the affected business units regarding new/upgraded technologies

Education

• High School Diploma or GED (Preferred)

Experience

• 0-2 years experience (Preferred)

Supervisory Responsibilities

• This job does not have supervisory duties.

Education & Experience (in lieu)

• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

Compensation
Compensation offered for this role is $21.15 - 31.43 per hour and is based on experience and qualifications.

At National General, great things happen when our people work together. That's why when you join our team, we make sure it isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.

You'll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we've proven that Allstate empowers everyone to lead, drive change and give back where they work and live.

Good Hands. Greater Together.

National General Holdings Corp., a member of the Allstate family of companies, is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A- (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.

Companies & Partners

Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.

Benefits

National General Holdings Corp. is an Equal Opportunity (EO) employer - Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas. In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.