Operations Support Assistant

Summary This position is Non-appropriated Fund (NAF) and will be assigned to Fisher House located on JBSA Lackland.. This is a Regular Part-Time category position with guaranteed 20 hrs/wk. May work up to 40 hrs/wk. Work schedule varies based on facility needs and includes weekends and/or holidays. Employees appointed to regular category positions are eligible for benefits. Learn more about this agency Duties This position is assigned to the Department of the Air Force Fisher House (DAFFH) and responsible forproviding assistance and/or support in the day-to-day operations and maintenance of the facility. Duties and Responsibilities:Admin/Clerical: Assists in answering phones when needed and makes limited electronic entry of the Fisher House registration forms.Reports incident/injury rule violations to management. Generates and prints the housekeeping report. Assists volunteers inaccomplishment of their tasks. Provides volunteers and others with orientation tours of the facility areas. Guest services: Assists guests with checking in/out. Demonstrates how to use room amenities. Responds to guest's special requests.Report any changes in status or areas of concern to management. Assures guest satisfaction by inquiring about comfort and needs.Elevates complaints to management. Provides general information and facility policies on access and behaviors. Inventory: Collects lost and found items for issue and/or returned to guests. Checks household and inventory items for damage.Maintains inventory of linen and amenity items. Checks inventory of linens and cleaning materials. Monitors and issues replacementitems for guest rooms (i.e., bedding items, shower curtains, etc.). Counts linen items sent out and returned to facility for contractedcleaning. Accepts donations and disseminates items accordingly. Facility Operations: Performs light housekeeping duties such as dusting, vacuuming, picking up and taking out trash. Implementsenergy efficiency by turning off electronic items and devices whenever possible. Performs minor maintenance and grounds keepsutilizing hand and motorized tools. Assists management in quality checks of rooms and common areas. Inspects wear and tear of itemsin room. Identifies items needing replacement. Performs minor repairs on equipment. Replaces items and updates inventory listaccordingly. Controls hazardous materials and pest control chemical usage, Safety Data Sheet (SDS) binders and proper signage.Initiates and submits maintenance work order items. Adheres to safety and physical security regulations and standards. Accompaniescontractors, emergency personnel and other laborers as necessary while in the buildings to ensure guest safety. Ensures the security of allbuildings. May operate government vehicles (sedan, trucks, golf carts, etc.) to transport supplies or guests to and from medical treatmentfacilities upon request. Performs other related duties as assigned. If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12973963 Requirements Conditions of employment This position requires the incumbent to complete a background investigation with favorable results. This position has physical requirements which require the incumbent to complete a favorable pre-employment physical. This position requires shift work to provide coverage on evenings, weekends, holidays, and/or special occasions. To be considered for this position, the applicant must be a U.S. Citizen or a Legal U.S. Resident for a minimum of 3 years and must reside in/around the area as noted in the Job Opportunity Announcement. This is a drug testing designated position. The incumbent is subject to random testing drug use. This position may operate a government vehicle and requires a valid driver's license. Qualifications Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 06/05/2026 Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application. Qualifying Experience: Must have housekeeping and customer service experience. Must have computer proficiency in automated systems. Knowledge, Skills and Abilities (KSA's): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas: 1. Practical knowledge and/or experience with rules and procedures in a DAFFH preferred. 2. Applicants with experience which provides a working familiarity with the routines and procedures followed in Fisher House or lodging facilities preferred. 3. Ability to communicate effectively in English both orally and in writing. 4. Ability to perform housekeeping, light maintenance and grounds keeping (i.e., painting, replacing light bulbs, AC filters, repairing light furniture damage). 5. Practical knowledge and/or experience with hazardous chemicals, pest control and bio-hazardous materials. 6. Ability to occasionally lift and carry objects weighing 50 lbs. and with assistance for objects weighing over 50 lbs. Ability to stand, bend, stoop, and reach for a long period of time. **NOTE: Those qualified applicants who meet both the minimum qualification requirement(s) and highly preferred criteria(s) will be considered best qualified for this position and will be referred to the selecting official(s) first for consideration. All other applicants will be referred as needed and requested by the selecting official(s). **Reminder to Applicants: Your experience has to be clearly identified in your resume in order to receive consideration. If your resume does not provide enough information regarding your work history for us to make a creditable qualification determination, your application package may be rendered disqualified and you will no longer be considered for this position. Education Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Additional information Individual must fully meet qualification/eligibility/background requirements for this position. U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. Territory for three (3) or more consecutive years immediately preceding the start of Federal affiliation or a signed memorandum indicating the installation's decision on the 3-year residency requirement.. Male applicants born after December 31, 1959 must be registered for Selective Service. Direct deposit is required. Satisfactorily complete an employment verification (E-Verify) check. A probationary period may be required. Pre-employment requirements must be satisfactorily met prior to Entrance on Duty (EOD). Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government's interest. Multiple positions may be filled from this job opportunity announcement. And additional selections may also be made from this job opportunity announcement. Selection(s) are subject to restrictions resulting from hiring preferences and priority consideration eligible. This is a Nonappropriated Fund (NAF) position carrying out Morale, Welfare and Recreation (MWR) activities for the Air Force and Space Force. Applicants must be able to provide a REAL ID or present a combination of source identity documents authorized to facilitate access to the installation. Please contact the servicing HR Office with any questions. Expand Hide  additional information Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Benefits Review our benefits