Lead Public Safety Telecommunicator (Office Automation)

Summary This is a Direct Hire Authority (DHA) solicitation utilizing the DHA for Major Range Test Facility Base (MRTFB) to recruit and appoint qualified candidates to positions in the competitive service. About the Position: This position is located with the Directorate of Emergency Services, White Sands Missile Range, New Mexico. Duties Serve as a Lead Public Safety Telecommunicator responsible for leading four Public Safety Telecommunicators dispatching Fire, Emergency Medical Service (EMS), and Law Enforcement (LE) responders. Monitor alarms and activating Mass Notification Systems in an Army Garrison Public Safety Answering Points 911 Centers. Instruct shift employees in specific duties, adjusting work assignments based on priority. Perform crisis intervention with distraught emergency callers during high-risk situations until appropriate emergency field units arrive on scene. Dispatch police, fire, and emergency medical service personnel. Exercise quick decision-making when dealing with public safety emergencies under stressful conditions. Serve as Terminal Agency Coordinator (TAC) or Local Agency Security Officer (LASO) for the agency’s National Crime Information Center and Criminal Justice Information Services (NCIC/CJIS) terminals Ensures all policies and regulations are followed and ensures safety in operations and training. Provide in-service training and assistance to employees as needed. Requirements Conditions of employment Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation. This position requires the incumbent be able to obtain and maintain a determination of eligibility for a Secret security clearance or access for the duration of employment. Position requires working an alternate work schedule, which requires an uncommon tour of duty, including nights, weekends, and holidays. Incumbent is required to work (mission essential) regardless of weather conditions or base closure and to report to the duty station at the regularly scheduled time. Incumbent is required to work (mission essential) regardless of weather conditions or base closure and to report to the duty station at the regularly scheduled time. This position requires certification in cardiopulmonary resuscitation with Automatic External Defibrillator (AED) training. This position requires a New Mexico State Division of Criminal Information Full Operator Certification within 6 months of employment This position requires Telecommunicator I and II certification within 12 months of placement within the position. This position requires the incumbent to wear prescribed uniform and/or other personal protective equipment while on duty. Within 16 weeks from the date of employment, employee will be required to demonstrate reasonable proficiency at locally established training guidelines on the use of E911, CAD, Land Mobile Radio (LMR), and station alerting software and equipment. Incumbent must pass a pre-employment; fingerprint based criminal history investigation for any location that accesses Criminal Justice Information Systems This position must complete the National Incident Management System (NIMS) IS 100,300, 700, 800, and 907 courses. The incumbent is responsible for attaining continuing dispatch education (CDE) requirements through in-service training that is offered locally and pass in accordance with predetermined course requirements Incumbent must meet established hearing and vision tests This position has a Temporary Duty (TDY) or business travel requirement of 25 % of the time. The duties of this position require the incumbent to possess or obtain and maintain a valid state Driver's License in one of the 50 U.S. states or possessions to operate vehicles. Appointment to this position is subject to a one year probationary period unless the appointee has previously met the requirements as described in 5 CFR Part 315 The duties of this position meet the criteria for compliance with Federal and Department of the Army Drug Free Workplace Programs. Detection of the presence of drugs is warranted. Qualifications Who May Apply: US Citizens In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience: One year of specialized experience which includes 1) Operate dispatching, communications and automation systems, 2) Process incoming emergency and non-emergency call requests for fire, medical and police assistance, 3) Coordinate emergency services with law enforcement and emergency response agencies, 4) Serve as a mentor by providing and explaining guidance on emergency service dispatching policies and procedures. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service GS-07. Education Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted. Additional information Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration. You will be required to provide proof of U.S. Citizenship. One year trial/probationary period may be required. Direct Deposit of Pay is required. Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees. If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet. This is a(n) CF) 24 - Transportation Management Career Field position. Salary includes applicable locality pay or Local Market Supplement. Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government interest., Student loan repayment may be authorized. Salary negotiations for those candidates who are new to Federal service may be authorized. Credit for Prior Non-Federal Work Experience and Certain Military Service for Determining Annual Leave Accrual Rate may be authorized. Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Benefits A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.