RECREATION AID (ITT)

Summary About the position: This position is Non-appropriated Fund (NAF) and will be assigned to the 628 FORCE SUPPORT SQUADRON Outdoor Recreation/Information, Ticket and Travel (ITT). The work schedule will be determined by the needs of the facility.. Learn more about this agency Duties Serves as primary customer service representative for the Information, Ticket and Travel office. Greets customers in person, answers inquiries directly and over the telephone. Provides customers with information regarding ticket availability, local area attractions, and ticket pricing. Completes sales transactions utilizing cash register, calculator, credit card-swipe machines, emails and other office equipment. Conducts periodic inventory of tickets, safeguards tickets during the shift and secures them at the end of the shift. Notifies supervisor when stock of tickets becomes low, so reorders can be accomplished. Completes daily cashier documentation including sales reports, cashier reports and band deposits. Opens and closes the ITT office, completing the opening and closing checklists. Maintains a complete stock of information on local area attractions, advertises tickets and tours, maintains social media sites weekly, and works with the Marketing Department to help with sales. Ensures information displays are fully stocked, orders brochures and flyer's from local and regional tourism bureaus, chambers of commerce, municipal, count, state and federal government agencies and similar organizations. Performs other related duties as assigned; when not directly engaged in ticket sales operation, will help assist Outdoor Recreation customers and calls If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12927411 Requirements Conditions of employment This position requires the incumbent to complete a background investigation with favorable results. A real id driver's license is required for employment and entry into JB Charleston AFB. A dependent Id or Common Access Card (CAC) can be used with a current driver's license. Qualifications Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 04/15/2026 Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application. Qualifying Experience: Must have skills in the use of basic computers such as office automation software and Windows based operating systems. Must possess the ability to safeguard funds and have experience in cash handling. Must possess good communication and interpersonal relationship skills as well as telephone etiquette. Must be able to communicate with the public. May work uncommon work schedule, including weekends. General travel industry knowledge is highly desirable, with Disney World and Universal Orlando Resort and Charleston local attractions and knowledge. Must be courteous and show tact and diplomacy when dealing with customers and co-workers. Promptly and courteously receives, greets and answers questions from visitors and telephone callers. Accurately provides information to guests ensuring compliance. Accurately prepares reports according to regulations and policies, and in the appropriate format. Cash handling procedures must be adhered to with accurate cash and credit balance. Ensures compliance with all established safety and security policies and regulations. Strictly adheres to cash handling procedures and policies required by AF, AETC, LAFB and management. Must be punctual and keep absences to a minimum. Expected to present a professional attitude and public image and comply with reasonable dress and grooming standards at all times. Rec Trac Point of Sale (POS) System; Lilypad Vortex, Passport Exchange and any other training that is required to perform the duties as listed. You will be evaluated on the basis of your level of competency in the following areas: Education Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does allow for education substitution. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Additional information Individual must fully meet qualification/eligibility/background requirements for this position. U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. Territory for three (3) or more consecutive years immediately preceding the start of Federal Affiliation or a signed memorandum indicating the installation's decision on the 3-year residency requirement. A real id driver's license is required for employment and entry into JB Charleston AFB. A dependent Id or Common Access Card (CAC) can be used with a current driver's license. Male applicants born after December 31, 1959 must be registered for Selective Service. Direct deposit is required. Satisfactorily complete an employment verification (E-Verify) check. A probationary period may be required. Pre-employment requirements must be satisfactorily met prior to Entrance on Duty (EOD). Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government's interest. Multiple positions may be filled from this job opportunity announcement. And additional selections may also be made from this job opportunity announcement. Selection(s) are subject to restrictions resulting from hiring preferences and priority consideration eligible. This is a Nonappropriated Fund (NAF) position carrying out Morale, Welfare and Recreation (MWR) activities for the Air Force and Space Force. Expand Hide  additional information Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Benefits Review our benefits