Supervisory Program Support Assistant

Summary The primary purpose of the position is to serve as a 1st Level Supervisor over (non-clinical) functions for the Community Care (CC) staff and program. It is a foundational role within the continuum of patient care, working collaboratively with the patient care teams, healthcare providers, Community relations, and VA Business personnel. Learn more about this agency Duties Fact-finding and analysis of data (financial, cost, etc.) and preparation of higher-level managerial problems assigned to the Incumbent for review. Provide assistance to the organizational supervision of the program. Ensure the authorizations for pre-authorized medical care are processed appropriately, while making eligibility determinations for various programs in Community Care Coordination. Manages the Community Care Program. Ensure all required information for eligible Veterans is provided timely to the Third Party Administrator (TPA). Serves as the subject matter expert for the Community Care program and work to identify needed resources, obtain needed resources and manage resources to ensure the success of the program. Coordinates the business process and software functions. Ensure the business process is in place to support the implementation of technology systems. Understanding of the integration of business/workflow processes, software applications, user interaction, and the data to support those functions. Ensure the success of the integration, and knowledge of VISTA, CPRS, Provider Profile Management System (PPMS), and Health-Share Referral Manager (HSRM). Seen as the primary resource for projects related to CC; expected to work on other related projects whenever appropriate. Provide, distribute, and balance workload among employees in accordance with established workflow and experience. Monitors the status and progress of work and makes adjustments in accordance with established procedures. Ensure timely accomplishments of assigned workload. Schedules, coordinates, prepares, and performs all training programs related to Authorizations, Consults, Scheduling, and Follow-Up for the CCC program. Monitors the need of the program to determine the abilities of emergent focus for staff. Responsible or coordination, planning, implementation, and training for staff and services. Ensures the facility understands the program regulations and procedures. Uses technical manuals and instructions, medical center policies, public laws, legal guides, and federal regulations. Provide assistance, training, and troubleshooting for clinical and administrative staff in business processes and associated supported software. Perform training which consists of development and presentation of both formal lectures and on-the-job sessions to employees entering, changing, and extracting Authorizations and/or Community Care consults. Coordinates recommendations for modifying, revising, or implementing procedures to improve the efficiency of operations. Monitors all employees to ensure compliance with processes, computer systems and understands the goals program. Serve as the Time and Leave (T&L) Coordinator. Resolve issues or concerns that arise through congressional related issues, patient concerns, etc. Participate in the establishment of administrative qualitative standards, intended to improve the programs, facilities, and operations. Understanding of management practices that result in effective and practical qualitative standards. Serve as committee representative of the program. Performs other related duties as assigned. Work Schedule: Monday through Friday, 7:30 AM to 4:00 PM Telework: Not Suitable Virtual: This is not a virtual position. Position Description/PD#: Supervisory Program Support Assistant/PD252430 Relocation/Recruitment Incentives: Not Authorized Requirements Conditions of employment You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/05/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-8 position you must have served 52 weeks at the GS-7. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: GS-8 Grade Requirements: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-7 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Experience in staffing plans, writing position descriptions, performance standards, and evaluations; skill in resolving complaints from the section employees; skill in coordinating tours of duty, schedules of work, leave utilization and holiday duty schedules to; skill in planning, organizing, directing and supervising personnel functions for the work to be accomplished; skill in analyzing data to provide reports to senior management in support of tracking measures; ability to resolve complex problems to ensure patient services are met; evaluating new products, equipment, and systems to make recommendations for improved operations; identifying educational or training needs; making decisions on hiring selections; evaluating performance and taking disciplinary action when necessary. You will be rated on the following Competencies for this position: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Preferred Experience: PSA or AMSA experience, supervisor experience. Physical Demands: While work is mostly sedentary, there are also exhaustive demands for standing, walking, bending and long periods of sitting. The incumbent is required to answer numerous telephone calls and must have adequate eyesight and hand dexterity to allow for reading and operating a computer terminal. Working Environment: The work is performed in an office setting with adequate lighting and other facilities with no unusual health hazards. Due to the contact with patients and public, incumbent is exposed to occasional verbal abuse. The incumbent observes normal safety precautions. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education There is no educational substitution at this grade level. Additional information Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/. Expand Hide  additional information Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Benefits A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.