Social Worker - Mental Health Residential Rehabilitation Treatment Program (RRPT) Program Manager

Summary The Gulf Coast Veterans Health Care System is seeking a highly experienced Social Worker Program Coordinator to serve as the Behavioral Health Program Manager for the Mental Health Residential Rehabilitation Treatment Program (MH-RRTP). The incumbents will serve as either the Manager or Assistant Manager providing clinical leadership, administrative oversight and operational management for Veterans with serious mental illness, SUDs, PTSD, and other behavioral health conditions. Learn more about this agency Duties The Behavioral Health Program Manager provides clinical leadership, administrative oversight, and operational management of the MH-RRTP. The Program Manager collaborates with the Associate Chief of Staff for Mental Health (ACOS/MH), service line leadership, and interdisciplinary teams to ensure delivery of high-quality, Veteran-centered, recovery-oriented care consistent with Veterans Health Administration (VHA) national priorities. The position requires strong leadership skills, operational management expertise, and experience supervising interdisciplinary staff in a complex healthcare environment. Major duties include but are not limited to: Program Leadership: Provides leadership and oversight for assigned Behavioral Health programs to ensure alignment with: VHA Mental Health policies and directives VISN operational priorities Joint Commission accreditation standards Whole Health and recovery-oriented care principles Leads program development, strategic planning, and implementation of initiatives that improve Veteran outcomes and access to care. Supervisory Responsibilities: Provides leadership and supervision to interdisciplinary staff including: Registered Nurses Social Workers Psychologists Nurse Practitioners Psychiatrists Other behavioral health staff Responsibilities include: staff scheduling and coverage planning mentoring and professional development participation in recruitment and onboarding performance management and evaluation input Promotes a collaborative, interdisciplinary culture focused on Veteran-centered care. Operational Oversight Monitors program performance and ensures compliance with VHA policies, regulatory requirements, and accreditation standards. Responsibilities include oversight of: access to care metrics clinic utilization and productivity workload capture and labor mapping patient safety and incident review staffing models and operational efficiency Coordinates with service line leadership to address operational challenges and implement improvements. Interdisciplinary Collaboration Collaborates with internal and external stakeholders including: Behavioral Health Service Line leadership Medical Service leadership Primary Care Mental Health Integration programs Community partners and referral sources VISN-level program leaders Ensures effective coordination of care across services and supports continuity of care of Veterans. Crisis Response and Operational Support Provides leadership support during operational challenges including: emergent patient safety events staffing shortages or coverage issues incident investigations and corrective actions Assists Mental Health leadership in maintaining safe and effective program operations. Quality Management and Performance Improvement: Leads quality improvement initiatives to enhance clinical outcomes and patient experience. Responsibilities include: monitoring quality indicators and performance metrics supporting accreditation readiness implementing corrective action plans when necessary participating in facility quality and safety committees Promotes a culture of continuous improvements and patient safety. Work Schedule: Monday through Friday, 8:00am to 4:30pm, subject to change based on the needs of the facility. Telework: Ad-hoc telework may be authorized in accordance with VHA telework policies and operational needs. Virtual: This is not a virtual position. Functional Statement #: 520-00590-F Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Requirements Conditions of employment You must be a U.S. Citizen to apply for this job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Must pass pre-employment physical evaluation. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: United States Citizenship - Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. English Language Proficiency Requirement - Per VA Handbook 5005, Part II, Chapter 3, Section A, Paragraph 3j: No person will be appointed under authority of 38 U.S.C., chapter 73 or 74, to serve in a direct patient-care capacity in VHA who is not proficient in written and spoken English. Education Requirement - . Have a master's degree in social work from a school of social work fully accredited by the Council on Social Work Education (CSWE). Graduates of schools of social work that are in candidacy status do not meet this requirement until the School of Social Work is fully accredited. A doctoral degree in social work may not be substituted for the master's degree in social work. Verification of the degree can be made by going to http://www.cswe.org/Accreditation to verify that the social work degree meets the 4 accreditation standards for a masters of social work Licensure: . Persons hired or reassigned to social worker positions in the GS-0185 series in VHA must be licensed or certified by a state to independently practice social work at the master's degree level. Current state requirements may be found by going to http://vaww.va.gov/OHRM/T38Hybrid/. Grade Determinations: Experience: In additional to meeting the basic requirements as stated above, you must have the following: Experience/Education GS-13. One year of experience equivalent to the GS-12 grade level. Experience must demonstrate possession of advanced practice skills and judgment, demonstrating progressively more professional competency. Candidates may have certification or other post-master's degree training from a nationally recognized professional organization or university that includes a defined curriculum/course of study and internship, or equivalent supervised professional experience. Licensure/Certification. Individuals assigned as social worker program coordinator must be licensed or certified at the advanced practice level, and must be able to provide supervision for licensure. [(3) Demonstrated Knowledge, Skills, and Abilities. In addition to the experience above, the candidate must demonstrate all of the following KSAs. Skill in coordinating and implementing one or more specialty program(s), across the facility. Skill in local policy and practice development, procedures, and/or practice guidelines for the program as prescribed by the program handbook or national directive. Skill in organizing work, setting priorities, meeting multiple deadlines, and evaluating assigned program area(s). Ability to collaborate with internal and external partners to further program goals and enhance patient centered care. Ability to provide the full range of supervisory duties including assignment of work to be performed; performance evaluations; and selection of staff, training, and recommendation of awards, advancements, and when appropriate, disciplinary action. Ability to oversee the fiscal matters of the functions supervised (including fund controls, contracts, and equipment expenditures), forecast resource and equipment needs, and administer the allocated budget. Knowledge of organizational structure and impact on program operations Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/. Preferred Experience: Experience in Residential Rehabilitation Treatment Programs (RRTP) or other 24/7 residential or inpatient behavioral health settings. Demonstrated experience providing supervisory or lead-level oversight of interdisciplinary staff in a mental health program. Experience with high-acuity populations, including Veterans with serious mental illness, substance use disorders, PTSD, and co-occurring conditions. Working knowledge of VHA Mental Health Services, residential care requirements, and Joint Commission Behavioral Health standards. Experience supporting staff scheduling, workload management, and coverage planning in a 24/7 environment. Familiarity with workload capture, productivity principles, and labor mapping. Experience with quality management, performance improvement, and accreditation readiness. Ability to respond to emergent operational and patient safety issues and support incident follow-up. Experience collaborating with Program Managers, Service Chiefs, HR and interdisciplinary teams. Measurement-based care and evidence-based mental health treatment. Physical Requirements: Light lifting (under 15lbs), light carrying (under 15lbs), reaching above shoulder, use of fingers, walking (1hr), standing (1hr), repeatedly bending (1hr), operation of crane, truck tractor or motor vehicle, ability for rapid mental and muscular coordination simultaneously, near vision correctable at 13" to 16" to Jaeger 1 to 4, far vision correctable in one eye to 20/20 and to 20/40 in the other, depth perception, and hearing (aid permitted). Workload Environment: Work is performed in an office/clinic setting with minimal risks that requires normal safety precautions; the area is adequately lighted, heated, and ventilated. However, the work environment requires someone with the ability to handle several tasks at once in sometimes stressful situations. Education Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional information Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions. This job opportunity announcement may be used to fill additional vacancies. This position is in the Excepted Service and does not confer competitive status. VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. Expand Hide  additional information Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Benefits A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.