Medical Support Assistant (Family Advocacy Program/Office Automation)

Summary About the Position: This position is located within the Department of Behavioral Health, Family Advocacy Program, General Leonard Wood Army Community Hospital, Fort Leonard Wood, Missouri. The primary purpose of this position is to perform the full range of receptionist, recordkeeping, and miscellaneous clerical duties by entering, manipulating, and/or retrieving information and data from automated systems. Duties Provide administrative and medical support requiring the application of extensive guidelines and specialized knowledge for the Family Advocacy Program. Maintain all paper and electronic patient records according to regulation. Provide administrative support in the management, evaluation, and reporting of child and intimate partner abuse cases. Enter, manipulate, and retrieve patient information and data from automated systems. Utilize office automation software applications to compile various reports and documents, ensuring proper grammar and format. Review records prior to appointments to ensure complete and accurate information. Record and complete Incident Determination Committee meeting minutes for the Military Treatment Facility (MTF) and Garrison/installation Commander’s signature. Coordinate appointments, follow-up contacts, and notifications to commander, Soldiers, Family members, community agency representatives, and post personnel regarding evaluation and intervention. Receive telephone calls and visitors to the department, determining the source of the call or visit and take messages if necessary. Provide information and assistance to Service/Family members on program services available. Answer questions regarding substantive matters that may require in-depth familiarity of the Family Advocacy Program (FAP) policy. Requirements Conditions of employment You will be required to provide proof of U.S. Citizenship. Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration. One year trial/probationary period may be required. Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation. A Personnel Security Investigation is required. This position has specific initial background investigation and periodic re-verification requirements since its duties require interaction with children and youth under the age of eighteen (18) years of age on a recurring basis. This position is subject to annual seasonal influenza vaccinations. Applicants tentatively selected for this position will be required to sign a statement consenting to seasonal influenza vaccinations or must provide a recognized exemption. Immunization screening is required. Hepatitis B immunization is required for all positions with direct patient contact. Applicants may be required to show proof of other immunizations depending on the type of position. A pre-placement medical examination is required. This position requires the incumbent to have a Central Registry Check (DEPARTMENT OF DEFENSE CHILD AND DOMESTIC ABUSE REPORTING SYSTEM). This position is subject to screening and update of required immunizations unless exempted for medical or administrative reasons in accordance with Army Regulation 40-562, Chapters 3 and 4. Qualifications Who May Apply: US Citizens In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience: One year of specialized experience which includes performing a variety of administrative or clerical duties in a medical clinic such as operating office automation systems, creating correspondence, compiling data to create reports, scheduling appointments, and maintaining electronic patient records. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-05). Proficiency Required:This position requires a qualified typist. A qualified typist can type 40 words per minute based on a 5 minute sample with three or fewer errors. Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted. Education Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted. Additional information Direct Deposit of Pay is required. Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees. If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet. This is a Medical (53) Career Field position. Multiple positions may be filled from this announcement. Salary includes applicable locality pay or Local Market Supplement. Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government interest. Recruitment or Relocation Incentives MAY be authorized. Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Benefits A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.