Job Description
Team: Project Management
This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Account Delivery Manager in the United States.
This role sits at the center of customer success and technical delivery for a global SaaS platform powering the electric vehicle charging ecosystem. You will act as the end-to-end owner of a portfolio of enterprise customers, ensuring they achieve value across onboarding, operations, and long-term growth. Working in a highly cross-functional environment, you will coordinate technical, product, and business stakeholders to resolve issues and drive adoption. The position blends relationship management, delivery oversight, and hands-on problem solving within a complex B2B software environment. You will be expected to translate customer needs into actionable requirements and ensure seamless execution across teams. This is a high-impact role where ownership, communication, and structured execution directly shape customer success and platform adoption.
Accountabilities:
- Own and manage a portfolio of enterprise customers end-to-end, developing a deep understanding of their business objectives, operational context, and technical environment.
- Serve as the primary point of contact for operational and technical stakeholders, ensuring alignment between customer priorities and platform capabilities.
- Oversee service delivery activities, including incident and escalation management, SLA tracking, and resolution of customer issues, including hands-on support when needed.
- Coordinate onboarding of new clients in collaboration with internal technical and product experts to ensure smooth implementation and adoption.
- Organize regular operational reviews, account health checks, and status updates to maintain transparency and proactive issue management.
- Orchestrate internal specialists by translating customer needs into structured requirements and driving cross-functional execution across product, engineering, and business teams.
- Act as a customer advocate by surfacing feedback, usage trends, and product improvement opportunities to internal stakeholders.
- 3+ years of experience in a customer-facing role within a software or SaaS environment, such as Account Management, Customer Success, Technical Account Management, or Service Delivery.
- Proven ability to manage strategic relationships across both technical and business stakeholders in complex B2B environments.
- Strong technical fluency with the ability to understand software architecture, integrations, and SaaS platforms, and translate between technical and business contexts.
- Experience managing cross-functional projects and driving delivery across multiple teams and stakeholders under tight deadlines.
- Demonstrated ability to coordinate internal experts and align diverse groups around shared customer outcomes.
- Strong communication, organizational, and problem-solving skills with a proactive and structured approach to ownership.
- Fluent English, both written and spoken, with a continuous learning mindset and adaptability to evolving products and environments.
- Opportunity to join a fast-growing company shaping the future of global electric mobility infrastructure.
- Work alongside a highly experienced and collaborative international team.
- Flexible working hours supporting work-life balance.
- Extra day off for your birthday.
- Additional vacation days after tenure milestone.
- Regular social events and team-building activities.
- Comprehensive medical insurance coverage for employees and their families.
- Monthly allowance for shared mobility services.
- Access to an electric vehicle for personal use on a recurring basis.
Requirements:
Benefits:
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Date Posted
05/19/2026
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