Account Development

• Strategically identifying new business opportunities; identifying potential customers and developing sales plans through research data utilization networking and referrals from existing customers; building a robust sales pipeline.

• Developing buy-in across the systems from the decision-makers to the end-users; growing MTG revenue by closing new customers.

• Developing sales plans managing sales pipeline and documenting progress using Sales tools (including but not limited to CRM platform).

• Managing assigned customer accounts as the key contact and advocate; developing and nurturing strong relationships with key stakeholders and decision-makers within customer organizations; understanding customers' goals and anticipating their needs.

• Owning new customer onboarding training and set-up for assigned accounts; collaborating with Sales Operations Partner Success and Technology teams to ensure a smooth efficient and effective onboarding experience.

• Maintaining segmented and standardized customer engagement with proactive touchpoints; communicating feature releases and relevant updates; utilizing data to drive customer adoption / growth.

• Driving upsells cross-sells expansions and renewal opportunities for assigned accounts and collaborating with other members of the Customer Success team to develop effective strategies for these opportunities.

• Serving as the voice of the customer with internal stakeholders; sharing customer feedback with other departments; collaborating cross department to ensure customer request fulfillment and overall success.

• Proactively identifying and addressing issues customers may have; assisting with inbound inquiries / questions and owning escalations from assigned accounts; leading continual improvement of processes and customer-facing technology.

• Experience
  
  • Bachelor's degree in Sales Marketing Business or a related field and/or corresponding years of Sales experience
  • Hands-on experience with multiple sales techniques (including cold calling)
  • CRM software experience preferred
  • Experience in the healthcare domain legal/PI domain and/or medical transportation/interpretation fields preferred

• Skills
  
  • Superb interpersonal skills
  • The ability to handle competing priorities and multiple objectives
  • Excellent oral and written communication
  • Good judge of character and ability to cope with rejection
  • Proficiency utilizing technology
  • Ability to be effective in fast-paced and dynamic environments

• Uncapped commission
• Health dental and vision insurance
• Paid time off including parental leave
• 401(k)
• Employee Assistance Program
• Employee development and leadership development courses
• Commuter benefits
• Contribute to a fast-paced and quickly growing startup environment
• Opportunity for rapid career growth
• Flexible work environment

What We Do

MedTrans Go is a B2B healthcare appointment optimization marketplace solving the $150B problem of medical appointment cancellations in the US. Our tech-enabled portal provides healthcare facilities and others coordinating patient care access to a customizable suite of services to address the root causes of their cancellations in one easy-to-use integrated digital platform. The US healthcare system loses $150B due to missed appointments every year. More than 50% of these cancellations are due to lack of transportation or interpretation services. We created fully functioning web and mobile portals which utilize excess capacity of medical transportation providers interpreters and more through our custom-designed software for scheduling dispatching and tracking requests with built-in integrated software for billing invoicing and record-keeping. Our mission is to reduce medical appointment cancellations and the burden these cancellations place on healthcare providers as well as to remove barriers for all patients to access necessary healthcare services.

Why Work With Us

We firmly believe in investment in our team members including training and promoting from within! We have an incredible team of people across our organization that have amassed deep knowledge about our technology operations and industry and have grown with the company. Many of our current managers and directors even started as interns!

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