Account Director

This role is responsible for leading client success, portfolio growth, and operational excellence across a set of enterprise marketplace accounts while managing a high-performing account team.

• Own a portfolio of key client accounts, ensuring revenue growth, retention, and high-quality delivery across Amazon and other marketplace channels.
• Lead development of strategic roadmaps, growth plans, promotional calendars, and business reviews aligned with client objectives and performance targets.
• Serve as the primary senior client partner, leading executive-level conversations, presentations, and strategic recommendations.
• Identify upsell opportunities, expand client scopes, and drive incremental revenue growth across the portfolio.
• Manage and mentor a team of account managers, including workload distribution, coaching, performance feedback, and development planning.
• Oversee end-to-end execution across media, creative, retail, and marketplace operations, ensuring flawless delivery and alignment across teams.
• Translate performance data and reporting into actionable insights, strategic recommendations, and optimization plans.
• Collaborate cross-functionally with media, analytics, creative, and retail teams to ensure integrated execution.
• Contribute to internal process improvements, best practices, onboarding frameworks, and thought leadership initiatives.

Requirements

This role requires a seasoned account and marketplace leader with strong Amazon/Walmart expertise, commercial acumen, and proven team leadership experience.

• 7+ years of experience in marketplace management, with deep expertise in Amazon (1P/3P) and Walmart (1P/3P).
• Proven experience managing enterprise-level client accounts and leading executive stakeholder relationships.
• Experience managing, coaching, and developing high-performing account teams.
• Strong understanding of digital commerce, retail media, and full-funnel marketplace strategy.
• Excellent communication and presentation skills with confidence in client-facing and executive-level discussions.
• Strong analytical ability with proficiency in Excel/Google Sheets and performance data interpretation.
• Commercial mindset with the ability to identify growth opportunities and influence client decision-making.
• Highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment.
• Collaborative leadership style with a focus on accountability and continuous improvement.

Benefits

• Competitive compensation aligned with experience and market standards
• Remote-first flexibility, allowing work from anywhere
• Global collaboration across international teams and time zones
• Career growth and development opportunities in a fast-scaling organization
• Long-term sabbatical benefit with travel stipend after 5 years of tenure
• Inclusive, high-energy, and collaborative team culture
• Exposure to leading global consumer brands and high-impact projects
• Strong emphasis on autonomy, trust, and performance-driven work environment.