Account Director

Black Swan Data is a leading provider of data, software, and consulting services for the consumer goods industry. Our technology uses AI and social data to power the insight and innovation capabilities of brands like PepsiCo, Molson Coors, and General Mills. 

We are a values-driven company that is committed to our employee’s wellbeing and growth. We believe that our people are our greatest asset, and we want to create an environment where they can thrive. 

Job Summary: The Account Director role is one of the most pivotal roles in Black Swan’s client engagement – responsible for leading teams and working with established clients to understand needs and unlock the areas in which we can add greater value to their business. 

Key Responsibilities: Individuals will combine strong functional experience with important human qualities: courage to lead from the front, adaptability to work in a scale-up environment with fast growing clients, and the honesty & transparency to be able to work as part of a high performing team. 

The key responsibilities of the role include: 

• Delivers on client value drivers and success metrics to secure Gross Revenue Retention (GRR) objectives. 
• Builds and owns opportunity pipeline to deliver Net Revenue Retention (NRR) objectives. 
• Becomes the trusted partner of major global CPG clients, leading the team and setting the overall vision for the account. 
• Engages with clients proactively to understand their key business questions, and conducts joint business planning with client, driving expansion upward in the client org 
• Integrates a cross-functional team of customer success and solutions leaders in support of overall client relationship growth. 
• Leads the interaction between our clients and our product teams, to ensure that what we build for the future is tightly aligned to client needs. 

Requirements: Successful account directors are consummate commercial/account management professionals, with a keen understanding of insight & the human skills involved in creating influence up to C-Suite level. They are often former market research practitioners who understand the unique ways in which CPG organizations operate.  

Desirable experiences:  

• 8+ years combined experience working in market research practitioner and account management roles, preferably within CPG 
• Prior responsibility and demonstrated success of meeting revenue quotas
• Demonstrated success in developing and growing deep and lasting client relationships, particularly at the senior most levels
• Exceptional presentation and communication skills
• Contract management and negotiation with corporate procurement teams
• Experience operating in a business that is growing very quickly, particularly with challenger brands and disruptive technologies
• Highly motivated, self-starter, driver of change and transformation
• Bachelor’s degree; Masters preferred 

We offer competitive compensation, a dynamic and collaborative work environment, and abundant opportunities for professional growth and advancement. 

Salary offering between $120K - $140K depending on experience and skills 

What makes a Swan? 

We want people fanatical about creating innovative solutions inspired by data. We know Black Swan’s DNA is different, it’s what helps us find new perspectives on our clients’ problems. Working in a fast paced, energized environment, our bar is set high, and an ability to build long lasting partnerships both internally and externally is vital. 

We have made a difference at our core and that is embedded in our values. 

• We believe in long-term partnerships through transparency and honesty. 
• We believe in leaving the world in a better place than we found it. 
• We believe anyone can achieve great things. We do not put people in boxes. 
• We listen more than we talk. 
• We think 10% crazy is just about right! 
• Most importantly, and because you spend 60% of your waking time at work, we believe you should enjoy it. 

What We Offer? 

Hybrid Working – Some roles will also be eligible to apply for 100% remote working. 

Career Development - At Black Swan, we prioritise your development. We break new ground daily - and that provides every Swan with the opportunity to build career-defining skills and experience.  

Working environment - Because you spend 60% of your time at work, we try to make it enjoyable! You will benefit from our global benefits: Share options, staff referral scheme, wellness day, development day, flexible working, internal and online training initiatives, volunteering opportunities at whiteswan.org.uk, birthday half day, social events, and a flexible leave policy. 

Exciting Clients and Projects - We work with some of the world’s most pioneering CPG brands, and operate at the cutting-edge of our industry, solving our clients' problems with technology. 

Talented Teams - We employ the best talent in the market – as a Swan you will be exposed to highly skilled and multi-disciplined teams across 3 continents.   

We want to positively change the future through technology and the power of prediction. How about you? 

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