Account Executive - Bilingual (English & Spanish) - Inbound

About Bobtail

Bobtail is dedicated to increasing happiness by eliminating inefficiencies in the supply chain.  We envision a supply chain without friction, fraud, waste, and abuse where companies succeed based on the value they create.  

We work in a unique way at Bobtail, where we value teams over individuals and encourage experimentation and iteration to constantly improve.  Teams are given flexibility in working towards a shared purpose and given the freedom to decide how they will accomplish their goals.  

If you are an out of the box thinker that takes a proactive approach in collaborating with others to solve problems and achieve your goals - we would love to talk to you.  

The things we value:

1. Mission
2. Teams over individuals
3. Collaboration
4. Communication
5. Iteration
6. Experimentation and failing fast
7. Initiative and solutions oriented approach
8. Documentation
9. Data
10. Mental health and work life balance
11. Diversity
12. Transparency

You should apply if you have:

• 6+ years of experience in Sales (2+ years experience in the last/current job)
• Bilingual, fluency in both languages is a must (English and Spanish)
• Proof of meeting or exceeding Sales quota in the last job 
• Software as a Service (SaaS) experience is a must
• US Trucking Industry knowledge is a plus
• CRM usage experience is preferred (Salesforce is a plus)
• Start-up experience is a plus
• Ability to quickly learn in a fast-paced environment.
• Consistent track record of achievement and hitting quotas
• Confidence, as well as strong verbal & written communication skills when interacting with clients
• Ability to discover and understand customer needs and propose solutions
• Dependable team player
• A motivated, driven, self-starter… We love those with grit and accountability!
• Must own a modern - not older than 3 years old laptop with a working camera.
• Internet Speed of 50 Mbps is required

You will be responsible for:

• Manage and respond to a large number of inbound inquiries via phone and email, ensuring timely and professional communication.
• Engage with prospective customers who initiate contact, nurturing leads through effective communication and relationship management.
• Demonstrate the ability to manage a high volume of calls, providing accurate information and solutions to customer inquiries and concerns.
• Respond to and follow up on a high volume of inbound emails, ensuring customer needs are addressed promptly and efficiently.
• Diligently log all interactions and maintain detailed records of communications in the CRM system to ensure seamless follow-up and account management.
• Address customer questions, resolve issues, and provide support during the sales process to enhance customer satisfaction and conversion rates.
• Convert prospects & leads into Bobtail clients
• Collaborate as a team to accomplish individual, team, and company-wide goals
• Maintain a pipeline of leads and opportunities using our CRM (Salesforce)
• Effectively use other sales tools to track progress and improve your performance
• Learn about each client’s needs, industry, and competitors.
• Build long-lasting, mutually beneficial relationships with prospects and clients to create a better customer experience.
• Follow up with prospects throughout the sales cycle to continue nurturing them.
• Present the value of Bobtail products and services to prospects
• Stay current on company offerings and industry trends.

Educational background:

• Bachelor’s degree preferred
  Sales or business education/certification preferred
• Completed studies preferred

Benefits

• Monthly Mental Break Day
• Paid Time Off
• Work from home (or wherever)
• Parental leave

Creating a diverse and inclusive workplace is Bobtail’s nucleus. We are an equal opportunity employer and embrace people of different backgrounds, cultures, religions, national origins, races, colors, genders, gender expressions, sexual orientations, ages, marital status, veteran status, experiences, abilities and perspectives.