Account Executive - US

Overview of role:

The team at SupportLogic is dedicated to improving the experience of today's Support professionals while helping companies serve and retain their customers through intelligent escalations, proactive interactions, and problem resolutions. In order to serve our customers in a way that enables them to serve their users, we are currently seeking customer-centric, energetic, and highly motivated individuals to join our Sales team!

With zero customer churn and an install base that includes HP-Aruba, Qlik, Fivetran, Databricks, Rubrik, Nutanix, and more, we are looking for an Account Executive. This position reports directly to our Chief Revenue Officer (CRO) and will be based remotely. 

How your work will support our growth:

• Demonstrate in-depth understanding of AI, ML, and NLP concepts.
• Leverage your exceptional ability to articulate both business and technical value of SupportLogic’s SX Platform to senior business and technical decision makers.

About you (don't worry if you don't have this whole list- we expect you to learn with us):

• Individual contributor role working from your home office. 
• 5+ years’ sales experience required, specifically in the SaaS/Enterprise SW space.
• First-hand experience with CRM, Service-Clouds, Call-Centers, Support, Customer Success, or sales tools is strongly preferred.
• In-depth understanding of AI, ML, and NLP concepts puts you at the top of our list.
• Ability to travel throughout the region – when it is safe to do so.
• Early-stage startup experience required.

How we support our employees' growth and well-being (an abbreviated list- our goal is to have healthy, well-rounded employees):

• Healthcare (medical, dental, and vision) for employee+ family is fully covered by us + FSA, Teledoc, EAP program, and more-  your health is our top priority, otherwise, you can't be expected to be your best at work.
• ClassPass discount- whether it's yoga, bootcamp, cycling, or meditation that you crave, we're here to help make fitness accessible.
• 401k match- We're investing in you and your future from day 1.
• Remote 1st, collaborative, and transparent culture.
• Unlimited PTO that you're encouraged to take to recharge.

About SupportLogic

SupportLogic SX™ is a platform that elevates customer service experience by leveraging natural language processing (NLP) and machine learning (ML). The platform seamlessly integrates with your existing ticketing system (such as Salesforce Service Cloud, Zendesk, Microsoft Dynamics), reads all the comments in every ticket to extract key signals related to customer sentiment and churn, predicting outcomes and providing proactive recommendations.  Customer Support and Success organizations use the platform to stay on top of how their customers feel about them thus improving customer relationships, products and operations.

We are a well-funded startup with investments from top tier investors in Silicon Valley (Sorenson Ventures, Sierra Ventures) and a customer list that is a who’s-who of Enterprise IT companies..  We are privileged to have customers who are not only outspoken fans of our product but also prove it by renewing every year.