Fulcrum

Account Manager

Reposted Yesterday

Hiring Remotely in USA

Remote or Hybrid

90K-120K Annually

Mid level

Blockchain • Logistics • Software

The Role

As an Account Manager you will build long-term relationships with customers understand their goals and drive mutual value through collaboration with various teams. You will monitor account health manage renewals and track metrics to inform strategy.

Summary Generated by Built In

Our mission is clear and staggeringly important: we're building the manufacturing operating system of the future from the ground up one that’s engineered to create network effects as we grow. A beautiful sophisticated quantum leap forward for the most important core industry in the world.

Manufacturing is important. It’s the fundamental industry on which everything else is built. We take it for granted. In 1989 35% of the entire software industry was manufacturing systems. What was the first massive burst in productivity from technology has stagnated into diminishing returns and increasing complexity. We can only continue to add complexity for so much longer until the whole system collapses.

"Any intelligent fool can make things bigger and more complex. It takes a touch of genius and a lot of courage to move in the opposite direction." - Albert Einstein

Who you are

Naturally curious and proactive you seek to understand not just respond
You take control of conversations and don’t get pulled into reactive problem-solving
Can operate effectively even when customers are frustrated or the product isn’t perfect
You move quickly and don’t wait for perfect answers
You’re comfortable pushing back asking hard questions and challenging customers directly
You’re accountable for growing your accounts not just supporting them
You don’t get stuck in problem discussions - you redirect toward outcomes and next steps
Comfortable selling even when the customer is not explicitly asking to buy
You actively look for ways to expand usage introduce new products and increase revenue
You don’t rely on support or internal teams to carry conversations - you own the customer relationship and keep momentum moving
Comfortable navigating ambiguity and prioritizing what matters most

What the job is

Quickly understand customer priorities and identify where we can drive more value
Identify and execute on expansion opportunities that create mutual value
Identify risks early and proactively address them before they impact retention
Partner with Product and Engineering but maintain ownership of moving accounts forward regardless of internal constraints
Manage a high volume of accounts and move quickly across conversations without losing control
Proactively create expansion opportunities - not just react to them
Use product updates and roadmap to drive new commercial conversations
Track engagement usage and expansion metrics to inform account strategy

Who you’ll work with

Account Executives who bring new customers into Fulcrum
Launch Managers who onboard and implement the product
Product Managers defining the roadmap and building what’s next
Engineers ensuring reliability and performance for your customers
Marketing to share customer stories and identify referral opportunities

Salary range & benefits

$90000 – $120000 USD/year + OTE + equity
401(k) matching after 90 days — immediate vesting
Health dental and vision benefits
Wellbeing benefits and perks
Unlimited vacation policy with required minimums
Cell phone & internet plan coverage

This role is open to candidates located in the U.S. and authorized to work here. We’re not able to offer visa sponsorship or consider international applicants at this time.

The market tells us we’re on the right track: +50% year over year growth but we know to not rest on our laurels and that there's a lot of stuff to build and a huge amount of work to be done. We're looking for people who can stand alongside us and work hard to make our dreams become reality in the fastest smoothest and best way possible.

If you're someone who is obsessed with making amazing things being the best and wanting your work to contribute to something excellent please reach out.

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The Company

HQ: Minneapolis MN

61 Employees

Year Founded: 2015

What We Do

Fulcrum is a Software-as-a-Service (SaaS) ERP MRP and MES platform allowing small and mid-sized manufacturers to improve efficiency through workflow optimization and automated data collection. Fulcrum delivers value through a fully digital paperless workflow leveraging machine learning automation predictive analytics and advanced heuristics to drive throughput and profitability.