The Account Manager leads customer success and growth managing dealer relationships while providing analysis support and onboarding. Collaborates with Account Executives to prevent churn and enhance product usage.

Who we are
At CarGurus (NASDAQ: CARG) our mission is to give people the power to reach their destination. We started as a small team of developers determined to bring trust and transparency to car shopping. Since then our history of innovation and go-to-market acceleration has driven industry-leading growth. In fact we're the largest and fastest-growing automotive marketplace and we've been profitable for over 15 years.
What we do
The market is evolving and we are too moving the entire automotive journey online and guiding our customers through every step. That includes everything from the sale of an old car to the financing purchase and delivery of a new one. Today tens of millions of consumers visit CarGurus.com each month and ~30000 dealerships use our products. But they're not the only ones who love CarGurus-our employees do too. We have a people-first culture that fosters kindness collaboration and innovation and empowers our Gurus with tools to fuel their career growth. Disrupting a trillion-dollar industry requires fresh and diverse perspectives. Come join us for the ride!
The Account Manager (AM) role leads the success retention and growth of their book of business throughout the customer lifecycle. An AM has a positive relationship with both internal (Account Executives) and external (Dealer Partners) stakeholders. As the primary contact for dealers and dealer groups AMs are responsible for providing an effective and communicative consultative performance analysis and technical support experience to ensure dealers are getting a positive value from their CarGurus subscription. AMs work closely with Account Executives (AE) to drive growth within the existing customer base through product upgrades new product sales and renewals. Through effective relationship management and proactive engagement the primary objective of an AM is to protect against dealership churn and drive the growth of product and service usage.
What you'll do

• Partner with AE to support the shared book of business
• Become a subject matter authority on all CarGurus products (Listings Packages & Digital Suite)
• Complete post-sale onboarding for new dealerships and dealership personnel
• Be data-driven in quantifying the value of our service to dealers and identifying opportunities for growth and improved results.
• Educate dealers on how to maximize the value of the CarGurus platform by leveraging tools reports and best practices
• When appropriate work with the customer to follow up on technical billing and content issues
• Advance cross-departmental collaboration (Support Billing Data Integrity Product and Engineering) to convey key issues and promote new insights within the CarGurus organization
• Develop deep and wide-ranging relationships with dealership decision makers and staff growing our span of influence and the number of CG Champions within the dealership

What you'll bring

• 1-3 years of experience in Account Management Customer Success or Client Services ideally supporting complex or strategic accounts.
• A proven ability to drive retention and growth through strong relationship-building consultative guidance and insight-driven engagement.
• Excellent communication skills with comfort presenting data and recommendations to stakeholders at all levels.
• Strategic problem-solving skills with the ability to analyze data spot trends and develop action plans.
• Strong time management and organizational skills to balance a large dynamic book of business.
• Adaptability and resilience in a fast-moving evolving business environment.
• Experience working cross-functionally with sales support product and technical teams.
• Proficiency in Google Workspace and/or Microsoft Office; CRM experience (e.g. Salesforce) a plus.

The displayed range represents the expected annual base salary / On-Target Earnings (OTE) for this position. On-Target Earnings (OTE) is inclusive of base salary and on-target commission earnings which applies exclusively to sales roles.
Individual pay within this range is determined by work location and other factors such as job-related skills experience and relevant education or training.
This annual base salary forms part of a comprehensive Total Rewards Package. In addition to benefits this role may qualify for discretionary bonuses/incentives and Restricted Stock Units (RSUs).
Position Pay Range
$72000 - $90000 USD
Working at CarGurus
We reward our Gurus' curiosity and passion with best-in-class benefits and compensation including equity for all employees both when they start and as they continue to grow with us. Our career development and corporate giving programs as well as our employee resource groups (ERGs) and communities help people build connections while making an impact in personally meaningful ways. A flexible hybrid model and robust time off policies encourage work-life balance and individual well-being. Thoughtful perks like daily free lunch a new car discount meditation and fitness apps commuting cost coverage and more help our people create space for what matters most in their personal and professional lives.
We welcome all
CarGurus strives to be a place to which people can bring the ultimate expression of themselves and their potential-starting with our hiring process. We do not discriminate based on race color religion national origin age sex marital status ancestry physical or mental disability veteran status gender identity or sexual orientation. We foster an inclusive environment that values people for their skills experiences and unique perspectives. That's why we hope you'll apply even if you don't check every box listed in the job description. We also encourage you to tell your recruiter if you require accommodations to participate in our hiring process due to a disability so we can provide the appropriate support. We want to know what only you can bring to CarGurus. #LI-Hybrid