Account Manager (US Remote)

We are a growth stage company that creates software solutions combining lean principles, predictive and prescriptive analytics, and machine learning to transform hospital and infusion center operations. More than 180 health systems and over 1,000 hospitals and centers across 49 states rely on our award-winning products to increase patient access, decrease wait times, and reduce healthcare delivery costs. We have raised more than $300 million from top-tier investors such as Bain Capital, Insight Partners, and Goldman Sachs. We have been named among the top 100 AI companies in the world.

Please note that while this role is listed as available for remote, we are currently employing in the following states: AK, AZ, CA, CO, CT, DC, FL, GA, IL, IN, KS, LA, MA, MD, ME, MI, MO, MT, NC, NH, NJ, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA, WI, WV. If your state is not listed, we may not be able to proceed with your application. We have offices in Santa Clara, CA and Charlotte, NC for employees who prefer to work regularly or occasionally from an office.

We are seeking a dynamic and results-driven Account Manager to join our team. This role will focus on driving revenue growth through customer expansion, upselling, renewals, and additional contracting opportunities. The ideal candidate will possess strong relationship-building skills, a strategic mindset, and a proven track record in account management and sales.

WHAT YOU’LL DO

• Account Management: Build and maintain strong relationships with key stakeholders in client organizations to understand their needs and identify opportunities for additional products and services
• Revenue Growth: Develop and implement strategies to drive revenue growth within assigned accounts through expansion and upsell initiatives
• Renewals: Manage the renewal process for existing contracts, ensuring timely negotiations and contract execution to secure continued partnership
• Strategic Planning: Collaborate with cross-functional teams to develop account-specific plans that align with LeanTaaS’s business objectives and customer needs
• Customer Engagement: Conduct regular check-ins and business reviews with clients to discuss performance metrics, gather feedback, and explore opportunities for further engagement
• Market Intelligence: Stay informed about industry trends, competitive landscape, and customer needs to provide valuable insights and recommendations to both clients and internal teams
• Reporting: Track and report on account performance, revenue metrics, and customer satisfaction levels to ensure alignment with company goals

WHAT YOU’LL BRING

• Bachelor's degree or equivalent years of related experience
• 5+ years of Account Management in a SaaS based product environment (within the Healthcare vertical preferred)
• Strong experience in identifying growth opportunities and expanding revenue through existing business
• Proven track record of achieving revenue targets and driving account growth
• Experience in cross-team collaboration 
• Experience in product engagement and feature utilization with the ability to up-sell the product for the sustainable evolution of accounts
• Strong interpersonal and communication skills, with the ability to build rapport and influence stakeholders
• Strong administrative skills and sophistication to manage business processes in complex environments

WHAT YOU'LL GET

• Intellectual and emotional satisfaction of solving tough operational problems in healthcare while improving patient access and saving lives!
• Competitive compensation package that includes base salary, target bonus, and stock options
• 401(k) Match
• Comprehensive healthcare benefits
• Generous Paid Time Off and Parental Leave
• Monthly reimbursement for Skill Building 
• Monthly reimbursement for Wellness, Transportation, and/or Home Office
• Education Reimbursement for select courses/programs

Candidates must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

LeanTaaS is an equal opportunity employer committed to promoting an inclusive work environment free of discrimination and harassment. We value diversity, inclusion, and aim to provide a sense of belonging for everyone. All qualified applicants for employment will be considered without regard to race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you require assistance during the application process, please reach out to [email protected]. LeanTaaS will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.

Please note: LeanTaaS is not accepting agency resumes at this time, and we are not responsible for any fees related to unsolicited resumes. Thank you.