Accounts Receivable Collections Specialist (Temporary)

• Collections & Overdue Accounts: Own the collections process for your assigned portfolio. Proactively pursue past-due balances through phone email and other outreach following up consistently and escalating appropriately to secure timely payment.
• Customer Relationship Management: Handle every collections conversation with professionalism and care protecting the customer relationship while advocating for timely payment.
• Aging & Reporting: Monitor the accounts receivable aging report prioritize outreach by risk and balance and provide regular status updates on collections progress and problem accounts.
• Data Integrity: Maintain accurate and consistent customer invoice and payment data across our critical systems-NetSuite and Salesforce.
• Billing Question Resolution: Serve as a responsive point of contact for customer billing inquiries. Research and resolve questions about invoices charges and account balances quickly and clearly so payments can be processed.
• Dispute & Discrepancy Resolution: Investigate the root cause of disputed or unpaid invoices coordinate with internal teams to correct errors and drive each dispute to resolution.
• Payment Application & Reconciliation: Ensure payments are accurately applied and account balances reconcile. Flag and resolve mismatches between what was billed what was paid and what our systems reflect.

• 2+ years of accounts receivable and collections experience ideally in a SaaS or subscription-billing environment
• A track record of professionally and effectively recovering past-due balances
• Comfort and confidence handling collections conversations-firm courteous and persistent
• Experience with NetSuite and Salesforce (or comparable ERP/CRM systems)
• Strong bookkeeping fundamentals with a focus on accounts receivable
• Superior attention to detail and accuracy across multiple software systems
• Excellent customer service and communication skills both written and verbal
• Fastidious and organized with the ability to manage a high volume of accounts simultaneously
• A proactive problem-solving mindset and the ability to work independently and take ownership of a dedicated portfolio
• Bachelor's degree preferred
• Availability to start promptly and commit to the full initial contract period

• Salary Disclosure for Colorado: hourly rate of $22.00 - $25.00. Final offer amount is determined by factors including years and depth of candidate's experience certifications and skill set alignment to the job requirements
• 100% coverage of employee's health dental and vision insurance with basic plan
• Dog-friendly office
• On-site amenities including a professional fitness center flexible & modern workspace coffee bar happy hour taps & team member lounge

What We Do

Engrain’s mission is to fundamentally transform the way people find lease and manage property. A recognized leader in next-generation touring technology and map-based data visualization software Engrain’s advanced integrations and technical flexibility offer solutions for any real-estate technology stack.

Why Work With Us

Imagine a company that offers more than just a desk & a place to work. Our success is built upon a team of talented individuals working collaboratively in a refreshingly friendly environment. Open workspaces a casual dress code & resources dedicated to supporting employee's overall happiness & professional development.

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