AMS Unit Leader - 18678

• Supports and guides assigned team members to ensure that they have the knowledge skills tools and resources to be successful as defined by MetLife and our customers.
• Clearly articulate the vision of success at the team and organizational level how each role and individual contributes to the aligned goals and objectives.
• Identify remove and challenge barriers related to claims management. Escalate to senior leaders in the organization as appropriate along with recommended solutions.
• Evaluate and manage team accountability by providing positive reinforcement or development opportunities to team members that are directly linked to their behaviors and performance objectives.
• Intervenes as required to address acute gaps in performance either of individuals on the team or the team as a whole.
• Perform people management duties that include one on one sessions to address metrics reviews and career development. Ensure 100% compliance of mandatory training courses.
• Exhibits excellent interpersonal and communication skills in both verbal and written form with customer service proven through internal and external interactions.
• Drives Claim Management Accuracy and customer experience through support of the quality program utilizing claim file reviews and call monitoring to identify improvement opportunities gaps in knowledge trends for quality service and/or compliance.
• Accountable for team correctly performing claim adjudication with the focus on Decisional Financial Claims Coding and Compliance Accuracy in accordance with the Customers' plan/policy and regulations.
• Ensures team accurately sets up and administers all applicable concurrent claims based on the customers plan and/or policies to include but not limited to; Short Term Disability Family and Medical Leave Paid Family and Medical Leave Statutory Disability and/or employer sponsored benefit leaves.

• 2+ years of Disability and/or Absence Management experience
• A comprehensive understanding of disability and/or absence management contractual provisions
• Strong communication skills including the ability to interview claimants dynamically with the goal of setting claimant expectations and obtaining information necessary to administer the claim.
• Basic knowledge of medical conditions treatments prognosis and FMLA and/or PFML requirements
• Critical-thinking skills
• Ability to give and receive feedback to and from partners
• Strategic-thinking skills and the ability to apply judgment and decision-making based on strategy
• Prioritization and time management sills - the ability to juggle multiple items at the same time and complete items on time
• Ability to Partner with Internal/External Customers

• Associate Degree
• 2 plus years of hands-on claims management experience preferably
• 5 plus years of Management
• Proficient in Microsoft Office Suite

What We Do

We're honored to be No. 10 on Great Place to Work's World's Best Workplaces and recognized in the Fortune 100 Best Companies to Work For® list in 2025. At MetLife we're leading the global transformation of an industry we’ve defined for over 157 years. At MetLife every innovation and line of code is a lifeline for our customers and their families—from victims of natural disasters to people living with disabilities and beyond. With operations in more than 40 markets and leading positions across the globe MetLife fosters an inclusive culture where our people are energized and inspired to deliver for our customers and communities. Join our remarkable journey—one in which you help write the next century of innovation in financial services—because with MetLife making the world a better place is All Together Possible.

Why Work With Us

At MetLife you’ll be working for a company whose purpose is to help customers throughout their life’s journey and often in their most critical time of need. You’ll be a part of developing leading-edge platforms that will have a lasting impact on the lives and well-being of tens of millions of customers.

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