Analista de Customer Onboarding Pleno

Team: Support

Accountabilities:

• Manage the onboarding and implementation journey for LATAM indirect channel clients, ensuring a strategic, consultative, and results-oriented experience.
• Serve as the primary point of contact throughout the onboarding process, maintaining clear communication, transparency, and stakeholder alignment.
• Gather business requirements, map operational processes, and understand customer objectives to support successful solution deployment.
• Lead project kick-off meetings, operational alignments, status updates, and stakeholder communications.
• Develop project documentation, implementation plans, timelines, action plans, and executive presentations.
• Monitor project progress, identify risks, propose solutions, and ensure agreed deadlines and deliverables are achieved.
• Support clients during system implementation and integration activities, addressing technical and operational questions.
• Configure and parameterize solutions according to implementation standards and project requirements.
• Deliver remote and on-site training sessions for customers and internal teams when needed.
• Drive customer adoption and engagement, helping clients maximize the value of implemented solutions.
• Collaborate closely with internal teams to ensure efficient execution and successful customer outcomes.

Requirements

• Fluent Spanish is required.
• Previous experience in Customer Onboarding, Customer Success, Professional Services, Project Implementation, Client Services, or related customer-facing roles.
• Strong verbal and written communication skills, with a consultative approach and the ability to build trusted client relationships.
• Excellent organizational and time management abilities, with experience managing multiple projects simultaneously.
• Strong sense of urgency and ownership in delivering results.
• Demonstrated problem-solving skills and analytical thinking.
• Collaborative mindset with the ability to work effectively across different teams.
• Proactive attitude, curiosity, and commitment to continuous learning and professional development.
• Intermediate proficiency in Microsoft Excel and PowerPoint.
• Ongoing or completed degree in Information Technology, Business Administration, or a related field.
• Intermediate or advanced English proficiency is considered an advantage.
• Knowledge of Project Management methodologies or practices is a plus.

Benefits

• Remote or hybrid work opportunities available for professionals based in Brazil.
• Flexible working hours to support work-life balance.
• Comprehensive health insurance, dental coverage, and life insurance, including dependent coverage where applicable.
• Medication assistance program extended to eligible dependents.
• Transportation allowance or parking assistance for employees located near office hubs.
• Flexible meal and food allowance.
• Access to wellness programs, including fitness and well-being platforms.
• Birthday day off to celebrate and recharge.
• Parental support initiatives for new parents.
• Learning and development programs focused on continuous professional growth.
• Childcare assistance and extended parental leave benefits.
• Employee referral program and additional performance-related incentives.